Sign in

Jedi Tattoo

Sharing is caring! Have something to share about Jedi Tattoo? Use RevDex to write a review
Reviews Jedi Tattoo

Jedi Tattoo Reviews (3714)

Re:                  Consumer:  [redacted] Complaint number:  [redacted]             Complaint date:  January 11, 2017                         To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    In her compliant, [redacted] states her fiancé sent her $530 into her inactive RushCard account. She said the funds were debited out of her account. [redacted] is requesting for the funds to be put back into her account or send it back to her fiancé.   Around the same time the funds were transferred into [redacted] account. RushCard was notified that the funds transferred were unauthorized.    Regards,

April
5, 2016
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re:         Case #[redacted]
                Consumer:
[redacted]
                               
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted] which the
Revdex.com®
(“Revdex.com”) received
from [redacted], on January 25, 2016.  UniRush,
LLC which is the program manager for the RushCard prepaid debit card program
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
Per
previous responses, [redacted] will need to file a rebuttal in order to
proceed. [redacted] will need to fax the rebuttal letter and any additional
documentation to the disputes department at 917-383-0567.
We appreciate [redacted] feedback.
RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Just sent them the last piece and now nobody wants to answer the phone. Im sick of them!!!!!!!!!!!!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  .
The website and call center are still not fully operational and RushCard is still delaying access to weekly direct deposit. I will be switching to a bank account and no longer using this service. Removing $5.95 a month + atm fees where applicable is not nearly enough to make amends for the damages caused by UniRush's poor timing, preparation and communication.
Regards,
[redacted]

December 28, 2017   VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202   Re:                  Consumer:  [redacted] Complaint number:  Revdex.com [redacted]...

            Complaint date:  11/27/17                         To Whom It May Concern:   This letter is in response to the consumer complaint number referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] states in his complaint that RushCard has not posted his direct deposit funds.  [redacted] also states that he sent in required documents prior to us receiving the direct deposit. [redacted] indicated that the supervisor that he talked to was demeaning and not helpful. [redacted] requests that his direct deposit be released into his account.   RushCard records indicate that the deposit was received on November 28, 2017 and was told it would take 1-2 business days for documents and deposit to be posted. On November 28, 2017 documents were reviewed and deposit for $42,444.33 was released. While we are often able to provide access to funds up to two days before the effective date, funds availability is largely based on the source of the direct deposit and the timing of the payer funding. On December 4, 2017 corporate resolution specialist contacted [redacted] to advise him of this information. [redacted] stated that the issue had been resolved.   We appreciate [redacted]’s feedback.     Regards,   RushCard Corporate Customer Service

October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re:      Consumer:                  [redacted]...

[redacted]            Complaint number:    [redacted]            Complaint date:          October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above.  UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.  RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion.  The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders.  In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect.  In
addition, a small subset of cardholders were locked out of their accounts.  These problems dramatically increased traffic
to the call center.  We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through.  We
worked around the clock to resolve these problems.  At this time, our system is up and running
and cardholders have access to their funds and account information.  A small number of accounts are still in an
inactive [redacted] which can be corrected when the cardholder contacts us.  We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly.  In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016.  For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy.  At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service.  RushCard Customer
Service

I sent them proof the company cancelled me 41 days ago. I talked to company twice. They said I'd get a refund. Rush card hasn't returned my money.

April
8, 2016
VIA ONLINE
SUBMISSION:
RevDex.com®
7
W Seventh St Suite 1600
Cincinnati
Ohio 45202
           
Roman",serif">Re:       Complaint
ID: [redacted]
            Consumer:
[redacted]
                       
To
Whom It May Concern:
This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com® (“Revdex.com”) received from [redacted] on April 7, 2016.  UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.
[redacted]
[redacted] complaint contends that we have not applied the credit of $264.56 that [redacted]
[redacted] refunded back to his RushCard account ending in [redacted]. [redacted] would like his refund posted on his
account.
On
April 7, 2016, [redacted] contacted RushCard customer service inquiring about his
refund that was refunded back to his RushCard account on April 4, 2016 for
$264.56. [redacted] was advised that the refund would take three to five business
days to post to his RushCard account. On April 8, 2016, a RushCard corporate
customer service specialist attempted to contact [redacted] to reiterate this
information.
   
We
appreciate [redacted] feedback.   
Regards,
RushCard
Corporate Customer Service

October 21,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re:      Consumer:                  [redacted]...

[redacted]            Complaint number:    [redacted]            Complaint date:          October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above.  UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.  RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion.  The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders.  In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect.  In
addition, a small subset of cardholders were locked out of their accounts.  These problems dramatically increased traffic
to the call center.  We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through.  We
worked around the clock to resolve these problems.  At this time, our system is up and running
and cardholders have access to their funds and account information.  A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us.  We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly.  In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016.  For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy.  At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service.  RushCard Customer
Service

RevDex.com
7 W Seventh
St Suite 1600
Cincinnati
OH 45202
 
 
RE:  Case [redacted]
 
April 7,
2015
 
We received [redacted] complaint regarding the availability of funds and the level of customer
service...

received.  RushCard logs all
customer contact and activity associated with financial cards.
 
[redacted]
account was under review by our risk department. Documents were received by for
the account in question, but deemed invalid. The remaining funds on the account
have been issued back to the IRS via check on 4/3/2015. IT will take 7-10
business days for the IRS to receive the check that was sent. The cardholder
will need to contact the IRS in regards to receiving the funds that were issued
out to them.
 
We
appreciate [redacted] feedback.  These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers.
 
Regards,
 
[redacted]
Customer
Service Specialist

October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re:      Consumer:                  [redacted]...

[redacted]            Complaint number:    [redacted]            Complaint date:          October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above.  UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.  RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion.  The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders.  In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect.  In
addition, a small subset of cardholders were locked out of their accounts.  These problems dramatically increased traffic
to the call center.  We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through.  We
worked around the clock to resolve these problems.  At this time, our system is up and running
and cardholders have access to their funds and account information.  A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us.  We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly.  In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016.  For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy.  At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service.  RushCard Customer
Service

November 1, 2016   VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202   Re:      Case #: [redacted]                ...

                    Consumer: [redacted]                                     To Whom It May Concern:   This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on October 26, 2016. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends that she received a direct deposit and RushCard is holding her direct deposit. [redacted] would like to have a formal apology and explanation on why the deposit did not post to her account.   On October 24, 2016 RushCard received a direct deposit to [redacted] account. Since the direct deposit was over our card load limit of $9,999.99 additional documentation was required from [redacted]. We requested [redacted] submit for review identification documentation (copies of driver’s license or state identification card, social security card) and letter from the remitter validating the deposit amount as well as the address on the account. We show we received all required documentation requested, however, a request to have the documentation was not submitted for review until the direct deposit was returned back to the remitter. On 11/1/2016, a RushCard Corporate specialist contacted [redacted] to explain our process and procedures and to apologize for the inconvenience this has caused.   We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service.     Sincerely,   RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that it that this does not resolve my complaint. 
Regards,
[redacted]

July 13, 2016   VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202   Re:                   Consumer:  [redacted] Complaint number:  Revdex.com...

[redacted]             Complaint date:  July 8, 2016                         To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends that RushCard is taking money from his account. [redacted] states is missing $50 and would like it back.   Our records indicate that on July 5. 2016 a RushCard corporate customer service specialist attempted to contact [redacted]egarding his pending pre authorization hold. On July 6, 2016 [redacted] contacted our corporate office and spoke to a customer service specialist that reviewed his transaction history. On July 12 & 13 2016, a RushCard corporate customer service specialist attempted to contact [redacted] to discuss his concerns regarding missing funds.         We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service.      Regards,   RushCard Corporate Customer Service

July 26, 2017   VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th Ste. 600 Cincinnati Ohio 45202             Re:       Complaint ID: [redacted]             Consumer: [redacted]                         To Whom It May Concern:   This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on July 15, 2017.  Unirush, LLC d/b/a Rushcard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.   [redacted] complaint contends that RushCard froze his account.  [redacted] states that he has submitted documents and RushCard still has not sent him his funds.  [redacted] would like the funds on his RushCard account.   Per previous on June 30, 2015 [redacted] account was closed due to a Bank closure.  This being the case documentation is required on the account.  [redacted] was asked to submit a copy of his Government Issued Identification, proof of address and a copy of his social security card.  As of date we have received a copy of [redacted] identification card, social security card and a form of the proof of address.  The proof of address submitted was deemed invalid.  The acceptable forms of proof of address would be: utility bill, cable bill, phone bill, insurance statement, and a government benefits letter which would indicate the type of benefits you are receiving.  All documents will need to be faxed to ###-###-#### or email it to [email protected] A RushCard corporate customer service specialist spoke with [redacted] on July 26, 2017 to advise of this information. [redacted] was also advised that RushCard would contact BanCorp to advise of all documentation that has been sent to them, and upon confirmation will call [redacted] to advise.   If [redacted] has additional questions, he may contact RushCard customer service at 1-866-RUSHCARD (###-###-####).   Regards, Corporate Customer Service

Revdex.com:
I have reviewed the response to my complaint ID  [redacted], and have determined that this does not resolve my complaint.   
I never made a ATM transaction on August 31st @ 4:15 am for $825. I was told by Rushcard it was a over the counter withdrawal. I have spoke to the bank numerous times regarding the 2 separate disputes. If it was a ATM transaction, I could only take out $400 @ a time and I would have ATM fees charged to my card (which I don't) and I would have never been able to take out $825 from my account because I only had $5.00 on my Rushcard at that time, when my direct deposit came in on Sept 9 2016 is when I realized the 2nd transaction for $825 from [redacted] Savings Bank  (my account was missing $820 from my direct deposit). They have also cancelled my rushcard with $526.77 in my account as of today 12/19/2016 with no explanation, Rushcard states I will receive a check in the mail.  I have asked several times for a printout of who my money was paid too, with no response from Rushcard. As of today rushcard has $2001.77 of my money. 
Regards,
[redacted]

Problem: I am still waiting for a refund that was given back from a merchant on 09/17/2016 and 09/18/2016. I filed a previous complaint and rush card stated that the merchant had until 09/28/2016 to respond. But still no update. I contacted Rushcard via email on 10/31/2016 and was advised that I would receive a response within 12 hours. I still not heard from them. I decided to call and get the status of my refund and still no update is available and I am still being refused the opportunity to speak with someone in the dispute department. I was able to speak with one previously but now I can not and I can not get an explanation as to why. This dispute has been in process since 09/09/2016. Rushcard admitted back on 09/27/2016 that they could not track my refund even though the merchant has already released the funds. This is a refund request for 209.47 of which I still do not have,  Desired Outcome: I would like my refund to be processed. Rushcard has had my money since 09/18/2016 and [redacted], the merchant has confirmed. I would like to know what happened to these fund or to have it deposited onto my account because it is currently in rush card's possession.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, the issue of receiving texts saying the money is on the account has happened more than once. Hopefully, that issue will be resolved soon. I'm fine with the results other than that one last issue.
Regards,
[redacted]

October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re:      Consumer:                  [redacted]...

            Complaint number:    [redacted]            Complaint date:          October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above.  UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.  RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion.  The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders.  In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect.  In
addition, a small subset of cardholders were locked out of their accounts.  These problems dramatically increased traffic
to the call center.  We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through.  We
worked around the clock to resolve these problems.  At this time, our system is up and running
and cardholders have access to their funds and account information.  A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us.  We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly.  In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016.  For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy.  At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance.  We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service.  RushCard Customer
Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,Please cancel my card! Rushcard is not admitting to their mistake I no longer want to do business with an incompetent corporation in control of my money! I believe I am still owed $80.46  from Rushcard, due to their error I will be willing to take this retroactive pay in the form of a check ! I believe I am owed this money j will take it in the form of a check! Rushcard has lost a loyal consumer, again please cancel my card and send any funds in the form of a check to my mailing address, thank you!
[redacted]

Check fields!

Write a review of Jedi Tattoo

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Jedi Tattoo Rating

Overall satisfaction rating

Add contact information for Jedi Tattoo

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated