April 6, 2017 VIA ONLINE SUBMISSION:Revdex.com® 1 E. 4th Ste. 600Cincinnati Ohio 45202 Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on April 4, 2017. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that he has not received his RushCard dispute form as requested. [redacted] would like the dispute form requested and a refund for the transaction. On April 3, 2017 [redacted] contacted RushCard customer service to file an error allegation dispute for $202.00 that was made on his account. The original dispute form was emailed to [redacted] on April 3, 2017. The dispute form was emailed again to [redacted] on April 5, 2017 to the email address on file. RushCard sincerely apologizes that [redacted] did not receive the original dispute form. The time frame for research regarding this dispute is 45 days. Once the research is completed the account will be notated of the resolution and a letter will be sent to [redacted]. We appreciate [redacted] feedback in this matter. Our goal is to provide financial convenience and security supported by efficient dispute process. Sincerely,RushCard Corporate Customer Service
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com®
(“Revdex.com”) received
from [redacted] on July 14, 2015.
UniRush, LLC d/b/a RushCard takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
[redacted]
[redacted] complaint contends that RushCard blocked her account in June due to
failed verification. [redacted] also stated that she was advised to submit a driver**
license, a social security card and valid proof of address.
On June
27, 2015, [redacted] RushCard account was blocked due to failed verification
when attempting to access the account. As
per the RushCard Cardholder Agreement, RushCard requested proof of identity
from [redacted]. She was asked to submit a copy of her Social Security Card,
Government Issued Identification, and proof of address dated within the last 30
days.
[redacted] began submitting the requested documents to verify her identity on July 1,
2015. On July 15, 2015, a Risk Investigator
reviewed the documents submitted by [redacted], and all requested documents
were accepted as valid. A RushCard
Corporate Customer Service Specialist contacted [redacted] to advise her of the
update. [redacted] account has been permanently
closed and her direct deposit has been returned back to the remitter. A bill
payment for the remaining funds of $5.37 has been issued via regular mail and
will be received within 7-10 business days.
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint #[redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on June 1, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.
[redacted] complaint contends she experienced activation issues
when she received her RushCard. [redacted] also stated that she received
conflicting information from RushCard Customer Service Representatives in
regards to the reason why the card was not working.
On May 30, 2015 [redacted] contacted RushCard customer
service to report that her card was not working. [redacted] stated that she received
an error message that the transactions were declined due to inactive card. [redacted]
[redacted] received that error message because she had not yet activated or loaded
funds to her account. RushCard is a prepaid debit card that requires funds to
be loaded onto the card before transactions can be processed. On May 31, 2015 [redacted]
[redacted] loaded $50.00 to her account via [redacted]. A Corporate
Customer Service Specialist attempted to contact [redacted] to discuss the
resolution. She requested her account to be closed on June 1, 2015.
We appreciate [redacted] feedback
and sincerely apologize
for the inconvenience this has caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] If you look at my account correspondence on November 22nd there are two loads adding to $161.00 their representative lead me to know that I was getting the promotion offer they just had to send it to corporate office because of a system error. Mind that I called in advance to the 3rd and another representative told me I should get it on the third. And here I am filling a complaint because they did not stand to their part for their promotion. My promo offer stated up activation of my card I would get $25 dollar's and upon settings up direct deposit I would earn the next load of $25 dollars both would be accredited upon the first Load to my card. I only received the first $25 . For them to change the promotion offer and say I needed a $100 load and it did not have to be the same load, just in the same day amounting to $100 and they keep trying to get me to load more funds.
On complaint [redacted] stated representative, she spoke to the representative; they told her she would get provisional credit after she sends the form back signed. However, she did not receive the funds. She said she had called multiple times and spoke with rude representatives and supervisors and was they placed on a long hold. RushCard keeps recorded of every call and action done to an account. When [redacted] contacts RushCard on October 16, 2016, to file a dispute, the agent stated to her that she would need sign form or write a statement of her claim in her words and send it back to RushCard. Nowhere on our record did the agent mentioned anything to [redacted] about provisional credit. In fact, [redacted] claim does not qualify for a provisional credit. [redacted] claim is being worked accordingly; RushCard has already initiated chargebacks, and the merchant has up to 45 days to respond. [redacted] from RushCard about her claim by January 16. We appreciate [redacted] feedback regarding this matter, she can reach out to us by calling the number on the back of her card if she has any questions about her claim. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I contacted my Job and [redacted] was told UniRush sent the deposit back on 10/30. So yes they did get it. But sent it back with no communication of why. [redacted] did confirm they (Rushcard) received the transaction.
Regards,
[redacted]
I would like for someone from Rush Card Corporate office to call me in regards to my account today. The merchant has been closed by the Federal Government. Attached is the email that I received from [redacted] yesterday. The info is also on [redacted] website. I do not fill that it is right for Rush Card to hold my funds another day. The only way to resolve this matter is for Rush Card to credit my account back $199.99 today 12/15/16 and not afterwards or I will be forced to take legal action.
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]
[redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per Response, RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. As a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. Additionally, a
$20.00 courtesy credit has been issued to [redacted] RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. AGAIN Unirush are fraudters too!!! They have shut down my account. I sent screen shots on my last response back to Revdex.com without my consent! Not to mention they keep responding to Revdex.com complaint with the SAME EXACT statements from my first compliant on April 7, 2017 this company still is NOT answering my claim or still has YET to refund my money for frasulaent charges on my card! These charges were NOT made by me nor did I ever received be this "denial letter" it has been almost 2 months in still not a SOLUTION! Where is my refund to my dispute??
Regards,
[redacted]
November 25, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 11, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per
response, At this time, our system is up and running and cardholders have
access to their funds and account information. In addition, as a Thank You to
our cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
May 10, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: May 10, 2016 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint contends that she has not been emailed or received any contacted from Rushcard regarding her dispute rebuttal. [redacted] is also requesting that her $806 be refunded to her. On May 06, 2016 [redacted] contacted Rushcard customer service and spoke to a representative regarding her denied dispute. [redacted] was advised that she could file a rebuttal dispute. On May 10, 2016, RushCard received [redacted] rebuttal letter for the dispute. The letter was forwarded to our dispute department for review. On May 10, 2016 a RushCard corporate customer service specialist contacted [redacted] to advise her of this information and the rebuttal timeframe of 45-90 days. We appreciate [redacted] feedback. Our goal is to provide financial convenience and security supported by reliable customer service. RushCard, Corporate Customer Service
Revdex.com:The business never answered the question. I know it was denied but why when it was initially approved? What's the point of filing a dispute if the bank denies everything without an investigation? Someone probably copied or cloned my card.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am writing to let you know that after they got the complaint from Revdex.com they called me right away and resolved the issue...
I appreciate what you all have done for me and my family my rent got paid thanks to you all.Thanks so much.
Regards,
[redacted]
December
10, 2015VIA ONLINE
SUBMISSION:RevDex.com® 7
W Seventh St Suite 1600Cincinnati
Ohio 45202Re: Complaint
ID: [redacted] Consumer:
[redacted] To
Whom It May Concern:This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com® (“Revdex.com”) received from [redacted] on November 20,
2015. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources. [redacted] complaint contends that she attempted to load a $100.00 [redacted]
cash load onto her RushCard account on October 13, 2015. [redacted] also
stated that on November 17, 2015, that a $75.00 card to card transfer was
processed to her account by a third party that she never received. [redacted]
would like for the $100.00 [redacted] cash load and the $75.00 card to card
transfer to be placed to her RushCard account. On
October 13, 2015, [redacted] attempted to load a $100.00 [redacted] cash load
deposit to her account ending in [redacted]. On November 4, 2015, [redacted] contacted
RushCard Customer Service and advised that the [redacted] cash load deposit was
not received on her RushCard account ending in [redacted]. On November 28, 2015,
the $25.00 and the $50.00 card to card transfers were reversed to [redacted]
account. The funds were transferred off the account the same day as well. On December
9, 2015, the $100.00 [redacted] load was applied to [redacted] RushCard
account. Attached to the complaint response is a screenshot of the card to card
transfers that were processed on [redacted] RushCard account. We
appreciate [redacted] feedback and sincerely apologize for the inconvenience
this has caused. Regards, Corporate
Customer Service
They are saying that the debit they took happened on August 31st and that the money was credited back on the 1st. However if you look at my documents I submitted the $41.34 was taken off the card on the 1st of September. They claim is the return came after the debit. But if that's the case my money would still be on my card.
December 17, 2015VIA ONLINE SUBMISSION:Revdex.com 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 28, 2015 To Whom It May Concern:This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. Per previous response, On October 12, 2015, [redacted] attempted to process a card to card transfer in the amount of $454.88 from card number ending in [redacted] to [redacted]. The card to card transfer failed and the funds were not deducted from [redacted]’ RushCard account. Attached to the complaint response is a screenshot of the transactions from the card numbers ending in [redacted] and [redacted] on the date of October 12, 2015.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversion. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
March 29, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: March 27, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she has submitted all the documents required and she just wants her funds sent to her without a hassle. On March 29, 2017 [redacted] proof of address documents was reviewed by a Risk Analyst and accepted as Valid. A corporate customer service specialist attempted to contact [redacted] to advise her of this information. There was no voicemail available. A replacement card was sent and [redacted] should receive the card in 5-7 business day. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am getting about tired of Rush Card to scam and steal my funds that my employer had deposited. I sent in a copy of my drivers license, a letter from [redacted] State DOL stating that being I have a Class A CDL license it is against the At Home Safety Act against Terrorism to send my drivers license over mail, fax or email, copy of my social security card and a copy of my [redacted] cable bill. This company still refuses to close this account and send me my funds so they can continue to steal my money that my employer had deposited in my account.
Regards,
[redacted]
April 6, 2017 VIA ONLINE SUBMISSION:Revdex.com® 1 E. 4th Ste. 600Cincinnati Ohio 45202 Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on April 4, 2017. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that he has not received his RushCard dispute form as requested. [redacted] would like the dispute form requested and a refund for the transaction. On April 3, 2017 [redacted] contacted RushCard customer service to file an error allegation dispute for $202.00 that was made on his account. The original dispute form was emailed to [redacted] on April 3, 2017. The dispute form was emailed again to [redacted] on April 5, 2017 to the email address on file. RushCard sincerely apologizes that [redacted] did not receive the original dispute form. The time frame for research regarding this dispute is 45 days. Once the research is completed the account will be notated of the resolution and a letter will be sent to [redacted]. We appreciate [redacted] feedback in this matter. Our goal is to provide financial convenience and security supported by efficient dispute process. Sincerely,RushCard Corporate Customer Service
July 15,
2015
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com®
(“Revdex.com”) received
from [redacted] on July 14, 2015.
UniRush, LLC d/b/a RushCard takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
[redacted]
[redacted] complaint contends that RushCard blocked her account in June due to
failed verification. [redacted] also stated that she was advised to submit a driver**
license, a social security card and valid proof of address.
On June
27, 2015, [redacted] RushCard account was blocked due to failed verification
when attempting to access the account. As
per the RushCard Cardholder Agreement, RushCard requested proof of identity
from [redacted]. She was asked to submit a copy of her Social Security Card,
Government Issued Identification, and proof of address dated within the last 30
days.
[redacted] began submitting the requested documents to verify her identity on July 1,
2015. On July 15, 2015, a Risk Investigator
reviewed the documents submitted by [redacted], and all requested documents
were accepted as valid. A RushCard
Corporate Customer Service Specialist contacted [redacted] to advise her of the
update. [redacted] account has been permanently
closed and her direct deposit has been returned back to the remitter. A bill
payment for the remaining funds of $5.37 has been issued via regular mail and
will be received within 7-10 business days.
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
Regards,
Tyree T.
Corporate Customer Service
June 8, 2015
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint #[redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on June 1, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.
[redacted] complaint contends she experienced activation issues
when she received her RushCard. [redacted] also stated that she received
conflicting information from RushCard Customer Service Representatives in
regards to the reason why the card was not working.
On May 30, 2015 [redacted] contacted RushCard customer
service to report that her card was not working. [redacted] stated that she received
an error message that the transactions were declined due to inactive card. [redacted]
[redacted] received that error message because she had not yet activated or loaded
funds to her account. RushCard is a prepaid debit card that requires funds to
be loaded onto the card before transactions can be processed. On May 31, 2015 [redacted]
[redacted] loaded $50.00 to her account via [redacted]. A Corporate
Customer Service Specialist attempted to contact [redacted] to discuss the
resolution. She requested her account to be closed on June 1, 2015.
We appreciate [redacted] feedback
and sincerely apologize
for the inconvenience this has caused.
[redacted]
Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] If you look at my account correspondence on November 22nd there are two loads adding to $161.00 their representative lead me to know that I was getting the promotion offer they just had to send it to corporate office because of a system error. Mind that I called in advance to the 3rd and another representative told me I should get it on the third. And here I am filling a complaint because they did not stand to their part for their promotion. My promo offer stated up activation of my card I would get $25 dollar's and upon settings up direct deposit I would earn the next load of $25 dollars both would be accredited upon the first Load to my card. I only received the first $25 . For them to change the promotion offer and say I needed a $100 load and it did not have to be the same load, just in the same day amounting to $100 and they keep trying to get me to load more funds.
On complaint [redacted] stated representative, she spoke to the representative; they told her she would get provisional credit after she sends the form back signed. However, she did not receive the funds. She said she had called multiple times and spoke with rude representatives and supervisors and was they placed on a long hold. RushCard keeps recorded of every call and action done to an account. When [redacted] contacts RushCard on October 16, 2016, to file a dispute, the agent stated to her that she would need sign form or write a statement of her claim in her words and send it back to RushCard. Nowhere on our record did the agent mentioned anything to [redacted] about provisional credit. In fact, [redacted] claim does not qualify for a provisional credit. [redacted] claim is being worked accordingly; RushCard has already initiated chargebacks, and the merchant has up to 45 days to respond. [redacted] from RushCard about her claim by January 16. We appreciate [redacted] feedback regarding this matter, she can reach out to us by calling the number on the back of her card if she has any questions about her claim. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I contacted my Job and [redacted] was told UniRush sent the deposit back on 10/30. So yes they did get it. But sent it back with no communication of why. [redacted] did confirm they (Rushcard) received the transaction.
Regards,
[redacted]
I would like for someone from Rush Card Corporate office to call me in regards to my account today. The merchant has been closed by the Federal Government. Attached is the email that I received from [redacted] yesterday. The info is also on [redacted] website. I do not fill that it is right for Rush Card to hold my funds another day. The only way to resolve this matter is for Rush Card to credit my account back $199.99 today 12/15/16 and not afterwards or I will be forced to take legal action.
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]
[redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per Response, RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. As a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. Additionally, a
$20.00 courtesy credit has been issued to [redacted] RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. AGAIN Unirush are fraudters too!!! They have shut down my account. I sent screen shots on my last response back to Revdex.com without my consent! Not to mention they keep responding to Revdex.com complaint with the SAME EXACT statements from my first compliant on April 7, 2017 this company still is NOT answering my claim or still has YET to refund my money for frasulaent charges on my card! These charges were NOT made by me nor did I ever received be this "denial letter" it has been almost 2 months in still not a SOLUTION! Where is my refund to my dispute??
Regards,
[redacted]
November 25, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 11, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per
response, At this time, our system is up and running and cardholders have
access to their funds and account information. In addition, as a Thank You to
our cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
May 10, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: May 10, 2016 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint contends that she has not been emailed or received any contacted from Rushcard regarding her dispute rebuttal. [redacted] is also requesting that her $806 be refunded to her. On May 06, 2016 [redacted] contacted Rushcard customer service and spoke to a representative regarding her denied dispute. [redacted] was advised that she could file a rebuttal dispute. On May 10, 2016, RushCard received [redacted] rebuttal letter for the dispute. The letter was forwarded to our dispute department for review. On May 10, 2016 a RushCard corporate customer service specialist contacted [redacted] to advise her of this information and the rebuttal timeframe of 45-90 days. We appreciate [redacted] feedback. Our goal is to provide financial convenience and security supported by reliable customer service. RushCard, Corporate Customer Service
Revdex.com:The business never answered the question. I know it was denied but why when it was initially approved? What's the point of filing a dispute if the bank denies everything without an investigation? Someone probably copied or cloned my card.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am writing to let you know that after they got the complaint from Revdex.com they called me right away and resolved the issue...
I appreciate what you all have done for me and my family my rent got paid thanks to you all.Thanks so much.
Regards,
[redacted]
December
10, 2015VIA ONLINE
SUBMISSION:RevDex.com® 7
W Seventh St Suite 1600Cincinnati
Ohio 45202Re: Complaint
ID: [redacted] Consumer:
[redacted] To
Whom It May Concern:This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com® (“Revdex.com”) received from [redacted] on November 20,
2015. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources. [redacted] complaint contends that she attempted to load a $100.00 [redacted]
cash load onto her RushCard account on October 13, 2015. [redacted] also
stated that on November 17, 2015, that a $75.00 card to card transfer was
processed to her account by a third party that she never received. [redacted]
would like for the $100.00 [redacted] cash load and the $75.00 card to card
transfer to be placed to her RushCard account. On
October 13, 2015, [redacted] attempted to load a $100.00 [redacted] cash load
deposit to her account ending in [redacted]. On November 4, 2015, [redacted] contacted
RushCard Customer Service and advised that the [redacted] cash load deposit was
not received on her RushCard account ending in [redacted]. On November 28, 2015,
the $25.00 and the $50.00 card to card transfers were reversed to [redacted]
account. The funds were transferred off the account the same day as well. On December
9, 2015, the $100.00 [redacted] load was applied to [redacted] RushCard
account. Attached to the complaint response is a screenshot of the card to card
transfers that were processed on [redacted] RushCard account. We
appreciate [redacted] feedback and sincerely apologize for the inconvenience
this has caused. Regards, Corporate
Customer Service
They are saying that the debit they took happened on August 31st and that the money was credited back on the 1st. However if you look at my documents I submitted the $41.34 was taken off the card on the 1st of September. They claim is the return came after the debit. But if that's the case my money would still be on my card.
I have been calling in about my account for months and they offered me 2.00 as a resolution out of 157.00 owed to my account
December 17, 2015VIA ONLINE SUBMISSION:Revdex.com 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 28, 2015 To Whom It May Concern:This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. Per previous response, On October 12, 2015, [redacted] attempted to process a card to card transfer in the amount of $454.88 from card number ending in [redacted] to [redacted]. The card to card transfer failed and the funds were not deducted from [redacted]’ RushCard account. Attached to the complaint response is a screenshot of the transactions from the card numbers ending in [redacted] and [redacted] on the date of October 12, 2015.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversion. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
March 29, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: March 27, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she has submitted all the documents required and she just wants her funds sent to her without a hassle. On March 29, 2017 [redacted] proof of address documents was reviewed by a Risk Analyst and accepted as Valid. A corporate customer service specialist attempted to contact [redacted] to advise her of this information. There was no voicemail available. A replacement card was sent and [redacted] should receive the card in 5-7 business day. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am getting about tired of Rush Card to scam and steal my funds that my employer had deposited. I sent in a copy of my drivers license, a letter from [redacted] State DOL stating that being I have a Class A CDL license it is against the At Home Safety Act against Terrorism to send my drivers license over mail, fax or email, copy of my social security card and a copy of my [redacted] cable bill. This company still refuses to close this account and send me my funds so they can continue to steal my money that my employer had deposited in my account.
Regards,
[redacted]