Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: [redacted]
May 1, 2015
We received Mr. [redacted]’ complaint
regarding access to his funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards.
The final determination of the claim
has been found in Mr. [redacted]’ favor. A final credit in the amount of $407.54 has
been issued to Mr. [redacted]’ account on 4/24/2015. A letter has been sent to the
address on the account of the resolution and the case has been closed. We
apologize for any inconvenience this may have caused.
We appreciate Mr. [redacted]’ feedback.
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
VIA ONLINE SUBMISSION:
Revdex.com
1 E. Fourth Street, Suite 600
Cincinnati, OH 45202
Re: Consumer: [redacted]
Complaint number: ...
Revdex.com [redacted]
Complaint date: July 15, 2016
To Whom It May Concern:
This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.
[redacted] complaint contends that RushCard failed to provide him access to his deposit on 5/25/216 & 6/27/216.
On May 25, 2016, [redacted] direct deposit posted to his account at 10:57 PM EST. RushCard post deposits throughout the day as they are received, deposit are not held. [redacted] funds were available once the deposit post to the account. [redacted] called on June 24, 2016 and spoke to a customer service agent and was advised that earliest we expect his deposit to post is June 29, 2016. [redacted] deposit posted on June 27, 2016 and he had unlimited access to his funds. RushCard has offered several times to send [redacted] his statements showing the transaction of the deposit positing. On July 18, 2016 a RushCard corporate customer service specialist attempted to contact [redacted] to advise him of this. A detailed message was left. [redacted] called back and left a message stating he has obtained a lawyer and that his lawyer will be handling this issue going forward.
We appreciate [redacted] feedback. Our customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I never told the rep to cut off my card she did that all on her on she said the calls was recorded why don't y'all listen to the raw and be the judge then she couldn't even speak or understand English after she cut off my card y'all charged me 30 dollars to get a money gram which I should've had to pay for since I begged the lady not to cut off my card I've been with rush card since 2011 and I just want my money off that account and it was 10.98 cents not 4.00 me and that lady was on the phone for 44 minutes and she laughed thought everything was a joke the 30 I was charged should be sent to me and deducted from her pay
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. It's mighty funny how the company can send out this message acting like everything was resolved in 24 hours, it has been 9 days and I still can't use my card. Every time you call or send a message I get no answer and a dumb reply, I dont care about fees starting next month I am worry about me and my kids being in the dark today. It's sad that Unirush is making it seem like the problem is no more. they need to be ran out of business, because this is not the way you conduct business. Still at this hour and date nobody can tell me anything about my money or the account and when you call the number the phone hangs up.
July 29, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: Revdex.com...
[redacted] Complaint date: July 28, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that her direct deposit of $412.14 posted to her RushCard account and then disappeared. [redacted] would like her deposit put back on her account. On July 28, 2016, [redacted] contacted RushCard and spoke to a customer service agent. She was advised that her direct deposit was pending and would post today. Our records indicate that the direct deposit posted at 10:37 AM to [redacted] RushCard account and [redacted] has accessed her funds. RushCard processes electronic deposits in real-time providing access to funds up to two days before the effective date of deposit. We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused her. Regards, RushCard Corporate Customer Service
March 15, 2016
VIA
ONLINE SUBMISSION:
New Roman",serif">RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Complaint # [redacted]
Consumer: [redacted]
To Whom It May Concern:
This letter is in
response to the attached complaint, Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted] on March 09, 2016. UniRush, LLC which is the program manager for
the RushCard prepaid debit card program takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
[redacted] complaint
states that RushCard held her funds for 10 days in the amount of $30.00 for a
pending transaction from the [redacted] on February 29, 2016. [redacted] is requesting her funds be
released back to her RushCard account.
On March 15, 2016 a
corporate customer service specialist contacted [redacted] and was educated
on the merchant hold release process. As of March 15, 2016, the authorization
hold in the amount of $30.00 has been released back to [redacted] RushCard
account. [redacted] was provided RushCard’s corporate phone number for future
concerns regarding her account.
We appreciate [redacted]
feedback.
RushCard Corporate
Customer Service
February 1, 2018VIA ONLINE SUBMISSION:Revdex.com 1 E 4th STE 600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: February 1, 2018 To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced...
above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that his current card will be expiring and needs a new card. [redacted] states as of February 1, 2018 he still has not received his RushCard. [redacted] also states he was told his card was sent to his old address. [redacted] would like his card sent to his new address and would like it overnighted to him. On December 5, 2017 [redacted] contacted RushCard customer service to advise he has not received his renewal card and that he needed one to be sent to him. In addition, [redacted] also needed to change his address on file. On December 13, 2017 [redacted] contacted RushCard customer service again to ask about his card and to change his address on file. [redacted] was then advised that RushCard could not change his address on file and recommend the website to change the information on his own. As of date [redacted] account information has not been changed. For RushCard to update [redacted] address on file documentation is required. [redacted] will need to submit a copy of his Driver’s License, Social Security Card, and Proof of address dated within the last 30 days. As of February 2, 2018, our records indicate a replacement card has been processed for [redacted] and was expedited to the address on file. On February 6, 2018 a corporate resolutions specialist attempted to contact [redacted] to advise of the following information. We appreciate [redacted] feedback. Regards,RushCard Corporate Customer Service
his is [redacted] I was looking at my complaint today and I got a date wrong I put from May til July of 2018 it's supposed to be 2015 I was incarcerated from May 1st 2015 til November 1st 2016 and money in the amount of 914.60 was taken out of my account. It was removed in the end of May...
til, July 4th of 2015 while I was in prison there were 4 transactions.then someone tried to get a replacement card and could not answer security questions so then someone closed my account all that I never new about and need my money back thanks my number is 330-447-8498 call or email anytime thank you
This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. On July 1st, 2016, [redacted] contacted UniRush to file a dispute for ATM cash not received. [redacted] explained he went to [redacted] Credit Union to withdraw $340.00 from the ATM, however, due to the ATM malfunctions he did not get the funds, and his account showed a debit for $340.00. [redacted] is requesting for a credit into his account. Currently, the case is under investigation. If the investigation takes longer than 10 business days [redacted] will be issued Provisional credit $340.00 by the 10th business day. It is vital that [redacted] signs the affidavit UniRush sent to him and send it back to the disputes department in order to get provisional credit. We appreciate [redacted] ‘s feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.
October
22, 2015VIA ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Case # [redacted] Consumer:
[redacted] To Whom
It May Concern:This
letter is in response to the attached complaint, Case No. [redacted], which the
Revdex.com®
(“Revdex.com”) received
from [redacted], on October 8, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources. [redacted] complaint contends that he filed a dispute for unauthorized charges
that were made on his RushCard account. [redacted] also stated that he would like to be provided a provisional credit
while the investigation is being conducted. Per
response, RushCard does not send denial letters for an explanation of
why [redacted] did not qualify for a provisional credit. A final
letter has been sent to the address on the account notifying Ms. [redacted] of the
resolution. The error allegation dispute has been closed, and as such we
consider this matter resolved. We appreciate [redacted]’ feedback.Tyree T.Corporate Customer Service
March 1, 2016
VIA
ONLINE SUBMISSION:
RevDex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Consumer:
[redacted]
Complaint number:
[redacted]
Complaint date: February 07, 2016
To Whom It May Concern:
This
letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for
the RushCard prepaid debit card program takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
Per previous response, On February 11, 2016, [redacted] error allegation dispute was denied due to no error occurred. If [redacted]
does not agree with the outcome of the dispute he may send a rebuttal letter to
reopen the denied error allegation dispute. [redacted] will need to fax the
rebuttal letter and any additional documentation to the disputes department at
###-###-####. We encourage [redacted] to work with the merchant to resolve any
issues regarding products or services rendered. RushCard has determined that
the transaction was completed as requested.
We appreciate [redacted] feedback.
January 4, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on October 29, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that RushCard blocked her account regarding multiple unauthorized transactions. [redacted] also stated that she would like full access to her funds. Per our previous response, On December 18, 2015, a customer service representative contacted [redacted] to advise her that we have not received the Written Statement of Unauthorized Debit form. RushCard may take 45 to 90 days to investigate and respond to disputes. RushCard will investigate the circumstances surrounding the transaction as quickly, efficiently and thoroughly as possible, but to ensure consistent treatment of all disputes, we must conduct this investigation in accordance with internal procedures. RushCard will notify [redacted] promptly upon concluding its investigation into and making a determination regarding the dispute. We look forward to serving [redacted] financial needs in the future. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received your email and yes they have fixed the problem. Thank you for your help
Regards,
[redacted]
February 16, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: February 8, 2016 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted]’ complaint contends that a payment in the amount of $121.22 was canceled after being made on her RushCard account but is still in pending status. [redacted] also stated that she has attempted to contact RushCard but has not received a response back. On January 28, 2016 a transactions in the amount of $121.22 was made on [redacted]’ RushCard account from [redacted]. On February 2, 2016, [redacted] contacted RushCard customer service and advised that the transaction was canceled and should be credited back to her account. [redacted] was informed by the customer service representative that the transaction was unable to be canceled and is still in pending status. [redacted] would need to wait until the transaction would fall off her account. The transaction was automatically released by the system after the expiration date. RushCard can verify that as of February 16, 2016 there is no longer a pending charge of $121.22 on [redacted]’ RushCard account. Attached to the complaint response is a screenshot of the transaction not be deducted from the ledger balance. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
The reason I said it doesn't is because I still dont have my payroll check behind this matter therefore my phone has been disconnected can not do nothing special for my kids after there graduation do to this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] This company refuses to answer the phone the minute caller ID clicks in. If I call from any other phone they answer, and put me on hold for 36 minutes before I hung up.. This is still occurring today despite this companies lies.
Hello, its so sad that Rushcard has people working for there company that does not know how to read, I was NOT requesting for a code to be removed on behalf of my husband , I merely advised the comoany that I was sending the information on behalf of my husband.
Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: [redacted]
May 1, 2015
We received Mr. [redacted]’ complaint
regarding access to his funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards.
The final determination of the claim
has been found in Mr. [redacted]’ favor. A final credit in the amount of $407.54 has
been issued to Mr. [redacted]’ account on 4/24/2015. A letter has been sent to the
address on the account of the resolution and the case has been closed. We
apologize for any inconvenience this may have caused.
We appreciate Mr. [redacted]’ feedback.
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers.
Regards,
[redacted]
Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
July 18, 2016
VIA ONLINE SUBMISSION:
Revdex.com
1 E. Fourth Street, Suite 600
Cincinnati, OH 45202
Re: Consumer: [redacted]
Complaint number: ...
Revdex.com [redacted]
Complaint date: July 15, 2016
To Whom It May Concern:
This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.
[redacted] complaint contends that RushCard failed to provide him access to his deposit on 5/25/216 & 6/27/216.
On May 25, 2016, [redacted] direct deposit posted to his account at 10:57 PM EST. RushCard post deposits throughout the day as they are received, deposit are not held. [redacted] funds were available once the deposit post to the account. [redacted] called on June 24, 2016 and spoke to a customer service agent and was advised that earliest we expect his deposit to post is June 29, 2016. [redacted] deposit posted on June 27, 2016 and he had unlimited access to his funds. RushCard has offered several times to send [redacted] his statements showing the transaction of the deposit positing. On July 18, 2016 a RushCard corporate customer service specialist attempted to contact [redacted] to advise him of this. A detailed message was left. [redacted] called back and left a message stating he has obtained a lawyer and that his lawyer will be handling this issue going forward.
We appreciate [redacted] feedback. Our customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal.
Regards,
Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I never told the rep to cut off my card she did that all on her on she said the calls was recorded why don't y'all listen to the raw and be the judge then she couldn't even speak or understand English after she cut off my card y'all charged me 30 dollars to get a money gram which I should've had to pay for since I begged the lady not to cut off my card I've been with rush card since 2011 and I just want my money off that account and it was 10.98 cents not 4.00 me and that lady was on the phone for 44 minutes and she laughed thought everything was a joke the 30 I was charged should be sent to me and deducted from her pay
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. It's mighty funny how the company can send out this message acting like everything was resolved in 24 hours, it has been 9 days and I still can't use my card. Every time you call or send a message I get no answer and a dumb reply, I dont care about fees starting next month I am worry about me and my kids being in the dark today. It's sad that Unirush is making it seem like the problem is no more. they need to be ran out of business, because this is not the way you conduct business. Still at this hour and date nobody can tell me anything about my money or the account and when you call the number the phone hangs up.
Regards,
[redacted]
July 29, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: Revdex.com...
[redacted] Complaint date: July 28, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that her direct deposit of $412.14 posted to her RushCard account and then disappeared. [redacted] would like her deposit put back on her account. On July 28, 2016, [redacted] contacted RushCard and spoke to a customer service agent. She was advised that her direct deposit was pending and would post today. Our records indicate that the direct deposit posted at 10:37 AM to [redacted] RushCard account and [redacted] has accessed her funds. RushCard processes electronic deposits in real-time providing access to funds up to two days before the effective date of deposit. We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused her. Regards, RushCard Corporate Customer Service
March 15, 2016
VIA
ONLINE SUBMISSION:
New Roman",serif">RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Complaint # [redacted]
Consumer: [redacted]
To Whom It May Concern:
This letter is in
response to the attached complaint, Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted] on March 09, 2016. UniRush, LLC which is the program manager for
the RushCard prepaid debit card program takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
[redacted] complaint
states that RushCard held her funds for 10 days in the amount of $30.00 for a
pending transaction from the [redacted] on February 29, 2016. [redacted] is requesting her funds be
released back to her RushCard account.
On March 15, 2016 a
corporate customer service specialist contacted [redacted] and was educated
on the merchant hold release process. As of March 15, 2016, the authorization
hold in the amount of $30.00 has been released back to [redacted] RushCard
account. [redacted] was provided RushCard’s corporate phone number for future
concerns regarding her account.
We appreciate [redacted]
feedback.
RushCard Corporate
Customer Service
February 1, 2018VIA ONLINE SUBMISSION:Revdex.com 1 E 4th STE 600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: February 1, 2018 To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced...
above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that his current card will be expiring and needs a new card. [redacted] states as of February 1, 2018 he still has not received his RushCard. [redacted] also states he was told his card was sent to his old address. [redacted] would like his card sent to his new address and would like it overnighted to him. On December 5, 2017 [redacted] contacted RushCard customer service to advise he has not received his renewal card and that he needed one to be sent to him. In addition, [redacted] also needed to change his address on file. On December 13, 2017 [redacted] contacted RushCard customer service again to ask about his card and to change his address on file. [redacted] was then advised that RushCard could not change his address on file and recommend the website to change the information on his own. As of date [redacted] account information has not been changed. For RushCard to update [redacted] address on file documentation is required. [redacted] will need to submit a copy of his Driver’s License, Social Security Card, and Proof of address dated within the last 30 days. As of February 2, 2018, our records indicate a replacement card has been processed for [redacted] and was expedited to the address on file. On February 6, 2018 a corporate resolutions specialist attempted to contact [redacted] to advise of the following information. We appreciate [redacted] feedback. Regards,RushCard Corporate Customer Service
his is [redacted] I was looking at my complaint today and I got a date wrong I put from May til July of 2018 it's supposed to be 2015 I was incarcerated from May 1st 2015 til November 1st 2016 and money in the amount of 914.60 was taken out of my account. It was removed in the end of May...
til, July 4th of 2015 while I was in prison there were 4 transactions.then someone tried to get a replacement card and could not answer security questions so then someone closed my account all that I never new about and need my money back thanks my number is 330-447-8498 call or email anytime thank you
This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. On July 1st, 2016, [redacted] contacted UniRush to file a dispute for ATM cash not received. [redacted] explained he went to [redacted] Credit Union to withdraw $340.00 from the ATM, however, due to the ATM malfunctions he did not get the funds, and his account showed a debit for $340.00. [redacted] is requesting for a credit into his account. Currently, the case is under investigation. If the investigation takes longer than 10 business days [redacted] will be issued Provisional credit $340.00 by the 10th business day. It is vital that [redacted] signs the affidavit UniRush sent to him and send it back to the disputes department in order to get provisional credit. We appreciate [redacted] ‘s feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.
October
22, 2015VIA ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Case # [redacted] Consumer:
[redacted] To Whom
It May Concern:This
letter is in response to the attached complaint, Case No. [redacted], which the
Revdex.com®
(“Revdex.com”) received
from [redacted], on October 8, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources. [redacted] complaint contends that he filed a dispute for unauthorized charges
that were made on his RushCard account. [redacted] also stated that he would like to be provided a provisional credit
while the investigation is being conducted. Per
response, RushCard does not send denial letters for an explanation of
why [redacted] did not qualify for a provisional credit. A final
letter has been sent to the address on the account notifying Ms. [redacted] of the
resolution. The error allegation dispute has been closed, and as such we
consider this matter resolved. We appreciate [redacted]’ feedback.Tyree T.Corporate Customer Service
March 1, 2016
VIA
ONLINE SUBMISSION:
RevDex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Consumer:
[redacted]
Complaint number:
[redacted]
Complaint date: February 07, 2016
To Whom It May Concern:
This
letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for
the RushCard prepaid debit card program takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
Per previous response, On February 11, 2016, [redacted] error allegation dispute was denied due to no error occurred. If [redacted]
does not agree with the outcome of the dispute he may send a rebuttal letter to
reopen the denied error allegation dispute. [redacted] will need to fax the
rebuttal letter and any additional documentation to the disputes department at
###-###-####. We encourage [redacted] to work with the merchant to resolve any
issues regarding products or services rendered. RushCard has determined that
the transaction was completed as requested.
We appreciate [redacted] feedback.
Regards,
RushCard Corporate Customer Service
January 4, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on October 29, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that RushCard blocked her account regarding multiple unauthorized transactions. [redacted] also stated that she would like full access to her funds. Per our previous response, On December 18, 2015, a customer service representative contacted [redacted] to advise her that we have not received the Written Statement of Unauthorized Debit form. RushCard may take 45 to 90 days to investigate and respond to disputes. RushCard will investigate the circumstances surrounding the transaction as quickly, efficiently and thoroughly as possible, but to ensure consistent treatment of all disputes, we must conduct this investigation in accordance with internal procedures. RushCard will notify [redacted] promptly upon concluding its investigation into and making a determination regarding the dispute. We look forward to serving [redacted] financial needs in the future. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received your email and yes they have fixed the problem. Thank you for your help
Regards,
[redacted]
February 16, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: February 8, 2016 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted]’ complaint contends that a payment in the amount of $121.22 was canceled after being made on her RushCard account but is still in pending status. [redacted] also stated that she has attempted to contact RushCard but has not received a response back. On January 28, 2016 a transactions in the amount of $121.22 was made on [redacted]’ RushCard account from [redacted]. On February 2, 2016, [redacted] contacted RushCard customer service and advised that the transaction was canceled and should be credited back to her account. [redacted] was informed by the customer service representative that the transaction was unable to be canceled and is still in pending status. [redacted] would need to wait until the transaction would fall off her account. The transaction was automatically released by the system after the expiration date. RushCard can verify that as of February 16, 2016 there is no longer a pending charge of $121.22 on [redacted]’ RushCard account. Attached to the complaint response is a screenshot of the transaction not be deducted from the ledger balance. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
The reason I said it doesn't is because I still dont have my payroll check behind this matter therefore my phone has been disconnected can not do nothing special for my kids after there graduation do to this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] This company refuses to answer the phone the minute caller ID clicks in. If I call from any other phone they answer, and put me on hold for 36 minutes before I hung up.. This is still occurring today despite this companies lies.
Hello, its so sad that Rushcard has people working for there company that does not know how to read, I was NOT requesting for a code to be removed on behalf of my husband , I merely advised the comoany that I was sending the information on behalf of my husband.