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Reviews Jedi Tattoo

Jedi Tattoo Reviews (3714)

November 12, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 24, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and [redacted] has access to her funds and account information We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properlyOn October 28, 2015, [redacted] attempted to process a card to card transfer for $that failedThe funds were never deducted from [redacted] RushCard account.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service

October 27, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** [redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service

March 5, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: February 18, To Whom It May Concern: This letter is in response to the consumer complaint number referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources In [redacted] complaint, she is stating she has an unauthorized transaction on her card and would like a refund Our records indicate on February 15, 2018, [redacted] disputed a transaction, totaling $She stated her card was in her possession and her PIN (personal identification number) On March 2, based a review of transaction-level information, [redacted] dispute was denied as it was determined there was no error Should MsLamb [redacted] have any additional questions or concerns regarding this complaint, she can contact us at [email protected] Regards, RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint OkSo now that I have been disputing this way past the day provisional credit period the time has expired for me to even receive it in the first place provisional credi! Today is May 23, and we are past that time frame now we are in the time frame for the provisional credit to have been applied along side for the "investigation to be completed" whatever that is suppose to mean! I have sent in as in attachment on more occasions then once to Revdex.com in the messages included in this claim! Perhaps please read for clarityI faxed in these documents on March 24, according to my fax confirmation form that I submitted for this claim! I received confirmation via fax that you guys did in fact receive all documents that included both of my disputes! The ONLY reason why in the first place I had to open a second dispute on the dates noted is because I was advised by my first customer service representatives in the disputes dept to do so at that time because those charges were still "pending" in I had to wait until they "cleared" on my account! That is the ONLY reason why I opened a second dispute! Not to mention I also CALLED IN to confirm that RushCard did in fact receive the faxed documents I was told yes! PLEASE PULL THE CALL LOGS THAT YOUR COMPANY RECEIVED DURING ALL OF MY CALL IN SESSIONS! DURING THE SALUTATION CUSTOMERS ARE REMINDED THAT THE CALL MAY BE MONITORED FOR QUALITY PURPOSES SO THESE ARE QUALITY PURPOSES MAKE USE OF YOUR SYSTEM!!! PUT YOUR OWN COMPANY TO SHAME! GIVE ME MONEY BACK!!!! I DID NOT MAKE THESE FRAUDULENT CHARGES ON MY CARD!!!! I HAVE PROVIDED EVIDENCE OF THIS OVER AND OVER AGAIN!!!! What is there to investigate!!!! I never consented to an investigation all I did was report fraudulent charges on my account!!! Regards, [redacted] ***

November 18, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 11, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceOn November 16, 2015, RushCard has posted [redacted] direct deposit to her accountWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service

August 25, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Better Business Bureau® (“Revdex.com”) received from [redacted] ***, on August 19, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ***’ [redacted] complaint contends that he filed an unauthorized transaction dispute for an amount of $ [redacted] also would like to be refunded for the disputed transaction On May 22, [redacted] filed an unauthorized transaction dispute regarding a charge of $from PURCHASNGPOWER On May 26, 2015, the RushCard dispute team received a signed unauthorized transaction dispute form from [redacted] ***On July 6, 2015, [redacted] unauthorized transaction dispute was denied due to no error occurredOn August 18, a $ provisional credit was reversed from [redacted] account On August 25, 2015, A Corporate Customer Service Specialist attempted to contact [redacted] to regarding the rebuttal letter process to reopen the denied unauthorized transaction dispute [redacted] will need to fax the rebuttal letter and any additional documentation to the disputes department at ###-###-####We encourage [redacted] to work with the merchant to resolve any issues regarding products or services renderedRushCard has determined that the transaction was completed as requested We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Tyree T Corporate Customer Service

October 21, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: *** *** Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service

I have sent the documents to the email times since the 19th of this month an they are still telling me to send the paperworkI'm being told there is no record of receiving the paperwork when I know I have sent it I feel like I'm being strung along as if this some type of gameI think legal actions may be the best because there is no getting thru to this company

To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources In [redacted] complaint she states she filed an unauthorized dispute with RushCard, but she has yet to receive provisional credit when she was told she would receive it [redacted] is requesting a refund Our records indicate on March & 17, 2017, [redacted] contacted RushCard to file disputes on multiple transactions totaling $ [redacted] claimed the transactions were fraudulently made without her authorizationFor each dispute filed [redacted] failed to return the dispute form within a time matter, she was advised to return the dispute form signed within the ten business daysHowever, on March 27, [redacted] only returned one dispute form for the case opened March 11, past the ten business daysAlso, we have received documents from the disputed merchants confirming [redacted] *** indeed made the transactions and benefited from themThe documents have [redacted] mailing address as the shipping address, her phone number and email addressWe will be sending them to her address including the denial letter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would also like to say that [redacted] was very helpful in this process and I appreciate RushCard and her immediate attention to this matterThe reimbursement of $was immediately applied to my account.Thank you Revdex.com for your assistance on this matter Regards, [redacted]

In [redacted] complaint, she states she received her tax return in January, on March 2nd there were three unauthorized transactions in the amount of $ 2,she sates she called RushCard to report, and was told she will get provisional credit by March 30th; then two days later her dispute was denied and her account is closedRushCard records indicate on March , 2017, *** [redacted] contacted RushCard to file an unauthorized dispute on three PIN-based transactions totaling $2,On March 15, 2017, *** [redacted] claim was denied based on information she provided when she submitted her dispute fromSpecifically, the disputes team that conducted the investigation relied on the fact that her card was in her possession at the time of the transactions, her PIN was memorized and not shared with anybody, and there were no PIN changes or failed PIN attempts when the card was usedAs of April 14, 2017, we have re-opened [redacted] ***'s dispute Our disputes Manager will be reach out to [redacted] within the next five business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.I have read the response the Rush card posted in regards to the complaint, but Rush card has not kept up to the card holder’s agreementMy funds have returned back to my card and was granted access to them on October 19, 2015, however the response posted by Rush card had nothing to do with my complaint at allRush card posted an email in regards to their updatesWhen I talked with the last representative from Rush card, She informed me that the updates Rush card was performing will not have anything to do with issueRush card emailed me on October 8, of the upcoming updates which will be between 3am-8amOn October 12, 2015, Rush card sent me an email stating the update was completed and I could resume as normalThe issue with the gas station holding my funds was prior to Rush card’s scheduled updatesFurthermore Rush card has yet to contact me in regards to the lack of insensitive, uncompassionate, unprofessional and disrespectful behavior of their representativesRush card did not perform in a way of a financial institution should or uphold to their card holder’s agreementRush card has not reached out to me nor has Rush card apologized for all the inconvience and grief they have causedRush card actions reflects the attitude of, “ I have your money and let you get to it when I feel like it.” Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint It took days for my card to be unblocked after it was told to both myself and [redacted] that it would only be 24-hoursIf correct information was given about where the transfer was sent there would have been no dispute even filedSo because of misinformation and then the card been blocked we incurred late fees on rent, having to pay for [redacted] and [redacted] to get to work on time, being late to work because of having to sit in the phone every day multiple times a day for hours with so many different representatives from RushCard Ave supervisorsEven when speaking to the plus representatives and supervisors each has different information no one was consistentMy next steps if this is just not resolved and I am compensated for all that I have lost is to cut my relationship business with RushCardI have been a customer fir years and [redacted] has been with RushCard for years so if them losing two loyal customers is the best way to go then that will be next step Regards, [redacted] And [redacted]

October 27, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: *** [redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service

April 12, VIA ONLINE SUBMISSION: Better Business Bureau W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: March 23, To Whom It May Concern: This letter is in response to the consumer complaint referenced aboveUniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct depositsAs a result of this interruption, Rushcard credited direct deposits in advance our direct deposit customersPer previous response, On October 29, 2016, RushCard debited $from [redacted] account to recoup the initial credit issued in advance of the direct deposit posted on 10/17/RushCard issued two supplementary courtesy credits of $because of the inconvenience caused by the service interruptionThere are no funds to be reimbursed to [redacted] RushCard account We appreciate this feedback and sincerely apologize for the inconvenience this has caused RushCard Customer Service

It was impossible for me to make a transaction in [redacted] when I was in [redacted] on the date that withdrawal was made and when I called I explained that to them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Rush card is still not handling their issues.I have two unauthorized charges on my account from a know internet scam companyI have been trying to contact rush card for days now to dispute and correct the situationOn yesterday I called over times During one call I was on hold for over hours before finally hanging upOn today I have called numerous times an no one answers the phoneAs I type I am on hold and have been for minutes Regards, [redacted] minutes

Today is Wednesday August 24,I still haven't received my refund check it doesn't take that longI contacted unirush again today August 24,and now they are saying that the post office is responsible for my refund check I spoke with max in customer service at unirush a supervisorThere's still nothing in my mail box.Unirush financial services is lying none of that was said to me I've asked them would they be able to send me my check by UPS they denied me for that.if a check was sent out I would of been gotten it.they also advised me that the check came back to them they are LIARS they need to figure out there lies because all calls are monitored and recorded unirush needs to tell the truth before they have a big lawsuit against them.I don't have to lie about anything and unirush advised me that my refund check went out on August and there's proof of the conversationI knew that they was lying about they sent my check out on the of August again I have proof of what they claim they sent my check out and come to find out that they still lying about the situation I'm giving it until August before I take action against unirush for privacy acts for fabrication was never advised that my refund check went out on August 18,I was advised that my refund check went out on August 15,

February 26, VIA ONLINE SUBMISSION: Revdex.com E 4th STE Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: February 13, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she contacted RushCard on February 8, to question a transaction and to change the address on file [redacted] states she was told to send in documents and did so starting on February 9, [redacted] also states she was told the documents she sent in were invalid [redacted] would like a replacement card so that she may access the funds in her account On February 5, [redacted] contacted RushCard customer service to file a dispute for an unauthorized transaction [redacted] advised the agent that she needed to update her address to have the replacement card sent The agent notified [redacted] that documentation was needed to update the address on file [redacted] needed to submit a copy of her Driver’s License, Social Security Card, and Proof of address dated within the last days As of February 21, 2018, the address on file has been updated to [redacted] *** A replacement card has been processed for [redacted] to the address on file On February 15, a corporate resolutions specialist attempted to contact [redacted] to advise of the following information We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The website and call center are still not fully operational and RushCard is still delaying access to weekly direct depositI will be switching to a bank account and no longer using this serviceRemoving $a month + atm fees where applicable is not nearly enough to make amends for the damages caused by UniRush's poor timing, preparation and communication Regards, [redacted]

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