Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for your assistance, I appreciated it so much Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The last time I talked to a customer service representative on March 23, the female manager told me that her company does not give out temporary credit, the reason I asked was because my direct deposit was late on Wednesday again Also, when they took the money out of my account I had only used about $of my pay check, but I had a balance of $If they had done a temporary credit, which Rushcard is a prepaid debit card, why would my balance be $Rushcard is a buisness that offers the service of prepaid debit cards, they are not a credit card, they are not a bank, nor do they have the authorization to put a temporary credit on a prepaid debit cardBelow are Rushcards terms, copied from https://www.rushcard.com located at the very bottom of Rushcard's webpage Rushcard has already admitted that they took the money out of my account, I want my money that they owe meThe Prepaid [redacted] RushCard is issued by [redacted] ®, Member FDIC, pursuant to a license from [redacted] U.S.AInc.* When you Direct Deposit $3,or more in combined tax refunds from the US Department of the Treasury or from your local or state tax agencies, you will receive a $account creditWhen you Direct Deposit between $2,and $2,in combined tax refunds from the US Department of the Treasury or from your local or state tax agencies, you will receive a $account creditIf you Direct Deposit $2,- $2,and then later Direct Deposit an additional amount from the US Department of Treasury or from your local or state tax agencies which brings your total combined deposited tax refund amount to more than $3,000, you will receive an additional $account creditLimit one offer per customerAccount will be credited within days after qualifying depositThe card account must be in good standing at the time the credit is given, meaning your RushCard is not dormant, blocked, revoked or closedOffer is void where prohibitedOffer expires 5/15/This optional offer is not a [redacted] product or service and [redacted] does not endorse it.† Faster access to funds is based on comparison of a paper check versus electronic Direct Deposit.Important information for opening a card account: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify, and record information that identifies each person who opens a card accountWhat this means for you: When you open a card account, we will ask for your name, address, date of birth, and other information that will allow us to identify youWe may also ask to see your driver's license or other identifying documents.Getting your money up to two days sooner is based on comparison of traditional banking policies and deposit of paper checks from employers and government agencies versus electronic direct depositsMany employers and government agencies notify us of direct deposits before your "official" day scheduled for paymentIf we receive early notice, we may load your direct deposit earlier than your "official" day scheduled for paymentWe may limit the amount or type of Direct Deposit eligible for early loading.There is no charge for Rush Text alerts; however, standard text message and data rates, fees, and charges may applyCharges are dependent on your service plan, which may include fees from your carrier to send and receive text messagesCharges will appear on your wireless bill or be deducted from your prepaid phone balanceMessage frequency will be determined by the alert options you selectFor more information, refer to our RushTEXT terms under My Contact Preferences in the online account or text the word "HELP" to (MYRUSH)To unsubscribe, text the word "STOP" to (MYRUSH).The combined total of Transaction Fees and International Transaction Fees is limited to $in each calendar month and is based on the date the transaction is posted to your card account as reflected on your statement.Maintenance Fee assessed if no Card Transactions or loads onto a Card have occurred for a period of ninety (90) consecutive daysMaintenance Fee is assessed each month and will be deducted from your Card balance until you next use your Card[redacted] ***The [redacted] Zero Liability policy covers U.S.–issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactionsCardholder must notify issuer promptly of any unauthorized useConsult issuer for additional details or visit [redacted] If you add money to your RushCard prior to setting up a PIN, you will not be able to access that money until you set up a PIN.This is not a credit card.Your Prepaid Card account and associated direct deposit account number cannot be used for preauthorized direct debits from merchants or from utility or Internet service providersIf presented for payment, these preauthorized direct debits will be declined and your payment to the merchant or provider will not be processedThe bank routing number and direct deposit account number are for the purpose of initiating direct deposits to your Prepaid Card account onlyYou are not authorized to provide this bank routing number and direct deposit account number to anyone other than your employer or payerDirect deposit capability is subject to payer’s support of this featureCheck with your payer to find out when the direct deposit of funds will startFunds availability is subject to timing of payer’s funding."Out-of-network" refers to all ATMs outside of the MoneyPass ATM networkCertain fees including those assessed by the ATM owner/operator may applySee Cardholder Agreement for complete details.Subject to gas station’s terms, conditions, and limitationsThe gas station may place a temporary hold on your available balance of up to $or moreThe merchant will release the temporary hold when the transaction has been paid and replace it with the actual amount of your gasoline purchaseIf applicable, the pump will automatically stop dispensing gasoline when the purchase reaches your card account balance (if you are on the Pay As You Go plan, the $Transaction Fee will be subtracted from your card account balance)To avoid this hold, pay inside and tell the cashier exactly how much you want to spend.All checks are subject to approval by Ingo in its sole discretionFees and other terms and conditions apply to check load servicesVisit ingomoney.com/tc.html for complete detailsThe [redacted] service is provided by [redacted] ***, Incand [redacted] ***, N.AUse of [redacted] is subject to [redacted] and [redacted] Terms & Conditions, and the information you send is subject to the terms of the [redacted] Privacy PolicyApproval review usually takes to minutes, but may take up to one hourAll checks are subject to approval for funding in [redacted] ***’s sole discretionApproved printed payroll and government checks can be funded to your card in minutes for a fee of 1% of the check valueAll other check types may be funded in minutes for 4% of check valueThere is a minimum fee of $for all checks approved and funded in minutesFunds from approved checks may be loaded in days at no charge provided the check does not return unpaid in the 10-day periodUnapproved checks will not be loaded to your card [redacted] reserves the right to recover funds from bad checks if you knew the check was bad when you submitted it, if you attempt to cash or deposit it elsewhere after funding or if you otherwise act illegally or fraudulentlyFees may apply for loading or use of your cardContact your card issuer for details.Through the Refer-a-Friend program, cardholders and a referred friend will receive a $load to their card accounts if the referred friend applies for a RushCard, activates and loads the cardIn order for both the cardholder and friend to receive a $load on the card account, the friend must apply for a RushCard using the referral code provided by the RushCard cardholder, activate the card, and make a load of $onto the cardThe Refer-a-Friend program is available for all active RushCard members in good standingRushCard's Refer-a-Friend program is limited to referring new card members only; current members cannot refer themselves or other current card membersCard members can earn a maximum of $per year with the Refer-a-Friend program.This optional offer is not a [redacted] ® product or service nor does [redacted] endorse this offer.While this specific feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this CardSee the Cardholder Agreement for more details.CONSENT FOR THE ELECTRONIC DISCLOSURE OF INFORMATIONPlease read this Consent for the Electronic Disclosure of Information carefully and keep a copy for your recordsYou should not open a card account from a public computer.The following disclosures are required by the federal Electronic Signatures in Global and National Commerce Act (“E-SIGN”)In order to open a Prepaid [redacted] RushCard® (the “Card Account”) electronically, you must acknowledge receipt of these disclosures, agree that you have read the disclosures and consent for the electronic delivery of all statements, disclosures and noticesWe may amend or change the terms and conditions of this Consent for the Electronic Disclosure of Information at any timeFor the latest version, please review online at www.rushcard.com.Consent for the Electronic Disclosure of InformationBy clicking the box corresponding to the Consent for Electronic Disclosure of Information on the application submission page, you acknowledge receipt of the E-Sign Disclosure and Consent, that you have read the Consent for Electronic Disclosure of Information and you affirmatively consent to the electronic receipt of any and all statements, disclosures, notices, terms and conditions, and other documents, and all subsequent changes thereto, related to the Card Account (collectively, “Statements”)We will provide subsequent disclosures to your emailPlease be sure your email address and other contact information is correct by visiting our website at www.rushcard.com or calling us at ###-###-####.After you consent to the electronic receipt of statements and activate your RushCard, Statements and your available card balance are available at no additional cost online at www.rushcard.com or by calling ###-###-####You agree that we do not need to provide you with a written (non-electronic) copy of any Statement, unless you specifically request us to send you a copyThere is a fee of $dollar to receive a paper statement in the mail.Paper Delivery of Disclosures and NoticesYou may choose to have a paper copy of any particular Statement mailed to you by contacting us by phone at ###-###-####, by facsimile at ###-###-####, electronically at [email protected] or you may write to the Program Provider via mail at UniRush LLC, P.OBox 42482, Cincinnati, OH Be sure to state that you are requesting a paper copy of a particular StatementThere is a $Paper Statement Fee for this service assessed each time a paper copy of any Statement is mailed to you.System Requirements to Access InformationIn order to access, receive and retain Statements electronically, you must provide at your own expense an Internet connected device that is compatible at the time of such access with the minimum requirements outlined below.To receive Statements electronically, you must have the following equipment and software:A personal computer or other device which is capable of accessing the InternetYour access to this page verifies that your system/device meets the requirements.An Internet web browser capable of supporting 128-bit SSL encrypted communications, which requires a minimum web browser version of either Microsoft® Internet Explorer version (available for downloading at Microsoft) and your system or device must have 128-bit SSL encryption softwareYour access to this page verifies that your browser and encryption software/device meet the requirements.You must have software which permits you to receive and access Portable Document Format or “PDF” files, such as Adobe Acrobat Reader® version and above (available for downloading at Adobe)Your access to this page verifies that your system/device has the necessary software to permit you to receive and access PDF files.System Requirements to Retain InformationTo retain a copy of a Statement, your device must have the ability to download and store PDF files.Statements in WritingAll Statements in either electronic or paper format are in writingPlease print or download for your records a copy of this disclosure and other Statements.Federal LawYou acknowledge and agree that your consent for the electronic disclosure of Statements is provided in connection with a transaction in or affecting interstate commerce that is subject to and governed by the federal Electronic Signatures in Global and National Commerce Act.Withdrawal of Consent for Electronic Delivery of InformationYou may withdraw your consent to receive any future Statement electronically by contacting us by phone at ###-###-####, by withdrawing your consent online via the cardholder website, by facsimile at ###-###-####, electronically [email protected] or you may write to the Program at UniRush LLC, P.OBox 42482, Cincinnati, OH If you withdraw your consent we will mail paper versions of all Statements to you for no additional cost excluding monthly paper statementsUnless you request to receive monthly paper statements, the monthly paper statements will not be mailed to youYou may request to receive paper monthly statements be mailed to you at a cost of $per statement by visiting our website at www.rushcard.com, calling us at ###-###-####, emailing electronically at [email protected] or you may write to the Program at UniRush LLC, P.OBox 42482, Cincinnati, OH If you have withdrawn your consent and you desire to give consent, you may contact us by any of the means noted above to consent for electronic delivery of information.RushCard, UniRush, Pay Your Own Way, Rush Unlimited, RushCard Live, and RushGoals are registered trademarks of UniRush, LLCRise to Thrive, 24k RushCard, Carbon RushCard, Edge RushCard, Gloss RushCard, Midnight RushCard, Sequin KLS RushCard, and Suede KLS RushCard are trademarks of UniRush, LLCAll other trademarks, service marks and other registered marks are the property of their respective owners Copyright UniRush, LLCAll Rights Reserved Regards, [redacted]
August 3, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on July 28, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard would not release an authorization hold that was made on July 6, in the amount of $ On July 6, RushCard received an authorization hold on [redacted] RushCard account ending in [redacted] for $ [redacted] advised RushCard customer service that the merchant canceled the hold and credited the funds back to her RushCard account [redacted] was instructed to send a Merchant Hold Release Letter to validate and release the pending holdOn July 17, 2015, the merchant began submitting the merchant hold release lettersRushCard customer service received invalid merchant hold release letters and [redacted] was asked to send a valid letter with a direct contact number providedOn August 3, a RushCard Corporate Customer Service Specialist attempted to contact the merchant and [redacted] to assist with releasing the holdThe authorization hold was released to [redacted] account We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Tyree T Corporate Customer Service
December 11, 2017VIA ONLINE SUBMISSION:Revdex.com® E4th Ste600Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] *** Complaint Date December 4, To Whom It May Concern:This letter is in response to the consumer complaint referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources[redacted] complaint states that her card was deactivated, and her funds were blocked [redacted] also states she wanted a replacement card due to her current card expiring [redacted] would like her card expedited and a review of her complaint On December 4, RushCard records indicate that [redacted] contacted customer service and requested a replacement card due to her card being expired Our records further indicate that [redacted] replacement card was issued as lost This resulted in [redacted] not having access to her funds until the replacement card is received On December 6, a replacement card was processed for [redacted] and was expedited free of charge On December 11, a RushCard Resolution Specialist attempted to call [redacted] to advise of the following informationWe appreciate [redacted] feedback and sincerely apologize for the inconvenience Our goal is to provide financial convenience supported by reliable customer service Regards, Corporate Customer Service
The Revdex.com W Seventh St, Suite Cincinnati Ohio 45202- RE: Complaint ID [redacted] April 8, We received [redacted] complaint regarding the time in which it took to post her direct deposit and the level of customer service received RushCard logs all customer contact and activity associated with financial cards I have reviewed [redacted] account and I am showing the direct deposit in question was received with a pay date of 3/19/We requested additional documentation from [redacted] in order to validate her account and her deposit due to the large amount of the depositRushCard has a load limit of $2, for government benefits, as explained in the cardholder agreementWe may accept larger deposits once proper verification is received and validated I am showing [redacted] did upload documents into us on 3/19/as instructed by the representative she spoke withThe same representative did send the information to the corporate office in attempt to have us accept the documents providedUnfortunately, we do not accept screenshot of online accounts for deposit verification [redacted] was advised that an awards letter was required to validate the address on the account as well as the amount of the depositThis was completed by [redacted] on 3/26/at 5:pm EST, but the deposit was already returned the same day at 4:pm EST due to only being able to hold deposits for daysI sincerely apologize for any inconvenience this has caused [redacted] We have pulled and are reviewing the calls associated to [redacted] account to review for quality assuranceWe will not be compensating [redacted] for the return of her direct deposit due to the information that was sent by her are not valid documentsShe was also advised of the information required, but the representative was hoping to resolve the issue We appreciate [redacted] feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Escalation Agent
October 8, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Better Business Bureau® (“Revdex.com”) received from [redacted] , on October 1, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint pertains that RushCard processed a replacement card and charged her a $expedited card fee to her account [redacted] also stated that she was provided with conflicting information and would like for the $expedited card fee to be refunded On September 16, 2015, [redacted] contacted RushCard customer service regarding an unauthorized transaction being made on her account A replacement card was processed via expedited delivery with a $feeOn October 2, 2015, a RushCard Customer Service Specialist contacted [redacted] to advise that the $expedited card fee had been refunded to her account We appreciate [redacted] feedback and sincerely apologize for the substandard customer service he received when contacting RushCard Customer ServiceOur goal is to provide financial convenience supported by reliable customer service Tyree T Corporate Customer Service
July 26, VIA ONLINE SUBMISSION: Revdex.com® E4th SteCincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on July 15, Unirush, LLC d/b/a Rushcard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard froze his account [redacted] states that he has submitted documents and RushCard still has not sent him his funds [redacted] would like the funds on his RushCard account Per previous on June 30, [redacted] account was closed due to a Bank closure This being the case documentation is required on the account [redacted] was asked to submit a copy of his Government Issued Identification, proof of address and a copy of his social security card As of date we have received a copy of [redacted] identification card, social security card and a form of the proof of address The proof of address submitted was deemed invalid The acceptable forms of proof of address would be: utility bill, cable bill, phone bill, insurance statement, and a government benefits letter which would indicate the type of benefits you are receiving All documents will need to be faxed to ###-###-#### or email it to [email protected] RushCard corporate customer service specialist spoke with [redacted] on July 26, to advise of this information [redacted] was also advised that RushCard would contact BanCorp to advise of all documentation that has been sent to them, and upon confirmation will call [redacted] to advise If [redacted] has additional questions, he may contact RushCard customer service at 1-866-RUSHCARD (###-###-####) Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint back in nov I notice charges coming out of my account I called the bank rushcard the told me I needed to fill out a form to get my money back on jan4th I filled out a form and faxed it in they said days to get my money back my social security check has been being stolen right frtom rushcard after days no money back they said I have to fill out a form for all the transaction not just one form then they never cancalled my card either so from jan4th till march 28th another was removed from my account they are telling me I need to fill out forms and have them wittness and fax them each back in there no way I can do this it will cost me over to do this and now they are not willing to give me my money back on the fiorst claim because the time ran out and they also closed my account and said no claim can now be filed because the account is been closed on april 4th after calling in and talking with someone yesterday they closed my account after being with this bank for 0ver years they just up and closed the account with no warning and then left me hanging with no money Desired Outcome: full refund plus extra for all the phone calls with the hang ups headace and not following there own rules of days making me wait for more then days if not ill file a law suit Regards, [redacted] ***
January 5, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 30, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that RushCard blocked his account because of credit without debit [redacted] also state’s we put a hold on his account and ask him to provide documents, so we can identify him and debit receipt showing for the credits they received On December & 26, [redacted] RushCard received credits without an offsetting debitThis type of transaction is prohibited by Visa rules and is a sign of possible fraud or illegal activityA block was placed on [redacted] card until he could demonstrate that it was a legitimate credit On December 28, we received the requested documentsThe documents received are not validOn January 5, a Corporate Resolutions Specialist attempted to call [redacted] to advise him of this, and left a detailed messageOn January 5, 2018, [redacted] contacted RushCard customer service and asked that his account be closedWe closed his account and sent him the remaining balance on his account We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
August 28, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Better Business Bureau® (“Revdex.com”) received from [redacted] on August 21, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’ [redacted] complaint contends that RushCard charged her a $expedited card fee for a replacement card [redacted] also stated that she was unable to cash a bill payment that was issued On July 25, 2015, [redacted] filed an unauthorized transaction dispute regarding a charge for $from [redacted] A customer service representation issued a replacement card via expedited delivery and a request was forwarded to waive the $feeOn August 5, 2015, [redacted] requested to close her account and also waive the $monthly fee On August 6, 2015, a direct deposit was received and posted to [redacted] accountThe monthly fee was refunded as a onetime courtesy and the remaining funds was issued via bill payment on August 7, [redacted] contacted RushCard customer service and advised that she was unable to cash the bill paymentOn August 26, 2015, the bill payment was cashed and the $expedited card fee was refunded to [redacted] accountA Corporate Customer Service Specialist attempted to contact [redacted] to advise that another bill payment for the $expedited card fee was issued to the address on the account [redacted] will receive the bill payment within 7-business days We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Tyree T Corporate Customer Service
October 15, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on August 25, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard blocked her account on September 22, in error [redacted] also stated that she was advised to submit a driver’s license, a social security card and valid proof of address On September 22, 2015, [redacted] RushCard ending in was blocked by RushCard’s Risk Department pending verification of account and pending transactions In accordance with internal policies and security procedures, documents showing proof of identity and address were requested by a RushCard’s Risk Investigator On September 22nd, RushCard received a copy of a [redacted] Identification Card with the name [redacted] ***; however the RushCard application and account profile was registered to [redacted] Documents submitted to RushCard by [redacted] between September 23rd – October 2nd were either unreadable or had multiple variations of the names: ***, [redacted] , and [redacted] On October 2, 2015, A RushCard Risk Manager requested a copy of a Social Security Card in an effort to update account records with the correct name [redacted] reported that she did not have a Social Security Card because it was stolen years ago Since RushCard was unable to verify a correct name, the account was closed and a check in the amount of $was issued to [redacted] , which was the total remaining available balance on the RushCard account ending in The check was sent on October 2nd to: [redacted] , [redacted] ***, and as such we consider this matter resolved We look forward to serving [redacted] financial needs in the futureOur customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal Regards, Tyree T Corporate Customer Service
September 23, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on September 11, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources In response to [redacted] rebuttal a check was sent on September 18, The timeframe for receipt of that check is 7-business days We unsuccessfully attempted to contact Mr Miller on September for an update In regards to [redacted] loss, RushCard has determined that appropriate verification process was followed We appreciate [redacted] situation and understand the stress identity theft can cause We are dedicated to our customer [redacted] security and have taken the necessary steps to resolve the disputed transactions in question At this point RushCard considers the matter resolvedSincerely, Kathy RCorporate Customer Service
August 26, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: August 18, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard texted her saying her funds were availableHowever, when she tried to use the card, she was embarrassed when it declined her transactionShe also states that even though she did not qualify for the $Refer a Friend program, she and her son still have not received the $credit due On August 26, A RushCard corporate customer service specialist contact [redacted] and apologized for her inconvenience when trying to use her card [redacted] was offered a courtesy credit for the inconvenienceIn addition, we explained to [redacted] that the qualification for a minimum deposit for the Refer a Friend program was not metI advised her that when her son makes the minimum deposit, will credit both accounts the $credit [redacted] was satisfied with this resolutionRushCard considers this issue resolved We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] The response is factually in accurate and seems to disavow the severity of the internal problems within RushCard: I emailed RushCard on April I got an automated response I called on April and after much run-around was told the matter would be passed up the corporate chain of command but that there was no way for me to be looped into this conversation or to confirm such a conversation occurred Clearly, no such conversation occurred because I continued to receive emails for this credit card that I did not purchase I called again on May and was given even more of a run-around On the same day, I emailed multiple times and received multiple automated responses I believe only the email to Revdex.com triggered an appropriate response.When I spoke to a representative on May 10, I advised her that there seems to be a communication problem with the call center and corporate that impedes appropriate service and customer securityShe seemed to blow off this idea, and I felt it necessary to repeat my concernsThereafter, she said she would look into the issue.Unfortunately, on May 13, I began once again receiving emails notifying me that I once again had a RushCard activated with some of my personal information being usedIt seems that whatever was done in response to the Revdex.com complaint was an ineffective as the call center and automated email responses This issue is NOT resolved In fact, the issue remains the same as prior, and I believe no internal changes have occurred to prevent identity theft via RushCard By their unwillingness to make appropriate changes and effectively sweep the issue under the proverbial rug, RushCard is potentially encouraging and possibly endorsing identity theftI appreciate your assistance in this matter for my sake and for the future security of all[redacted]
March 1, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Better Business Bureau® (“Revdex.com”) received from [redacted] on February 24, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he loaded funds to his RushCard and was charged a loading fee [redacted] also stated he would like the loading fee of $credited back to his RushCard On February 7, 2016, [redacted] loaded funds on to the RushCard in the amount of $ Mr Powell contacted RushCard customer service on February 7, to advise he was charged a fee to load funds The customer service representative educated [redacted] that the $fee was charged by the vendor Per RushCard Cardholder Agreement, RushCard is unable to credit back loading fees that were charged by the vendor On March 1, 2016, a corporate customer service specialist attempted to contact [redacted] to discuss his account We appreciate [redacted] ’s feedback and sincerely apologize for the inconvenience this has caused our customer Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI reject the business response because it is a lie and inaccurateMy conversation/s with the reps did not go that wayI was told before I filed this complaint that there is nothing they can do to rectify my problemAll calls are recorded so it is on file Regards, [redacted]
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these proble*** At this time, our system is up and running and [redacted] has access to her funds and account information [redacted] stated that a card to card transfer was initiated by a third party to her RushCard account ending in on October 11, in the amount of $The card to card transfer has been reversed back to the third party’s account and the funds are available for useWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My account is still not corrected I do not have access to my Rush Goals nor am I able to transfer funds I need for Rush to fix my account so that I may access my $in my Rush Goals savings account asap Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] called Revdex.com on 2/16/indicating he's heard nothing regarding his claim that Unirush states they reopened on 1/276/Would appreciate a status update
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for your assistance, I appreciated it so much Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The last time I talked to a customer service representative on March 23, the female manager told me that her company does not give out temporary credit, the reason I asked was because my direct deposit was late on Wednesday again Also, when they took the money out of my account I had only used about $of my pay check, but I had a balance of $If they had done a temporary credit, which Rushcard is a prepaid debit card, why would my balance be $Rushcard is a buisness that offers the service of prepaid debit cards, they are not a credit card, they are not a bank, nor do they have the authorization to put a temporary credit on a prepaid debit cardBelow are Rushcards terms, copied from https://www.rushcard.com located at the very bottom of Rushcard's webpage Rushcard has already admitted that they took the money out of my account, I want my money that they owe meThe Prepaid [redacted] RushCard is issued by [redacted] ®, Member FDIC, pursuant to a license from [redacted] U.S.AInc.* When you Direct Deposit $3,or more in combined tax refunds from the US Department of the Treasury or from your local or state tax agencies, you will receive a $account creditWhen you Direct Deposit between $2,and $2,in combined tax refunds from the US Department of the Treasury or from your local or state tax agencies, you will receive a $account creditIf you Direct Deposit $2,- $2,and then later Direct Deposit an additional amount from the US Department of Treasury or from your local or state tax agencies which brings your total combined deposited tax refund amount to more than $3,000, you will receive an additional $account creditLimit one offer per customerAccount will be credited within days after qualifying depositThe card account must be in good standing at the time the credit is given, meaning your RushCard is not dormant, blocked, revoked or closedOffer is void where prohibitedOffer expires 5/15/This optional offer is not a [redacted] product or service and [redacted] does not endorse it.† Faster access to funds is based on comparison of a paper check versus electronic Direct Deposit.Important information for opening a card account: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify, and record information that identifies each person who opens a card accountWhat this means for you: When you open a card account, we will ask for your name, address, date of birth, and other information that will allow us to identify youWe may also ask to see your driver's license or other identifying documents.Getting your money up to two days sooner is based on comparison of traditional banking policies and deposit of paper checks from employers and government agencies versus electronic direct depositsMany employers and government agencies notify us of direct deposits before your "official" day scheduled for paymentIf we receive early notice, we may load your direct deposit earlier than your "official" day scheduled for paymentWe may limit the amount or type of Direct Deposit eligible for early loading.There is no charge for Rush Text alerts; however, standard text message and data rates, fees, and charges may applyCharges are dependent on your service plan, which may include fees from your carrier to send and receive text messagesCharges will appear on your wireless bill or be deducted from your prepaid phone balanceMessage frequency will be determined by the alert options you selectFor more information, refer to our RushTEXT terms under My Contact Preferences in the online account or text the word "HELP" to (MYRUSH)To unsubscribe, text the word "STOP" to (MYRUSH).The combined total of Transaction Fees and International Transaction Fees is limited to $in each calendar month and is based on the date the transaction is posted to your card account as reflected on your statement.Maintenance Fee assessed if no Card Transactions or loads onto a Card have occurred for a period of ninety (90) consecutive daysMaintenance Fee is assessed each month and will be deducted from your Card balance until you next use your Card[redacted] ***The [redacted] Zero Liability policy covers U.S.–issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactionsCardholder must notify issuer promptly of any unauthorized useConsult issuer for additional details or visit [redacted] If you add money to your RushCard prior to setting up a PIN, you will not be able to access that money until you set up a PIN.This is not a credit card.Your Prepaid Card account and associated direct deposit account number cannot be used for preauthorized direct debits from merchants or from utility or Internet service providersIf presented for payment, these preauthorized direct debits will be declined and your payment to the merchant or provider will not be processedThe bank routing number and direct deposit account number are for the purpose of initiating direct deposits to your Prepaid Card account onlyYou are not authorized to provide this bank routing number and direct deposit account number to anyone other than your employer or payerDirect deposit capability is subject to payer’s support of this featureCheck with your payer to find out when the direct deposit of funds will startFunds availability is subject to timing of payer’s funding."Out-of-network" refers to all ATMs outside of the MoneyPass ATM networkCertain fees including those assessed by the ATM owner/operator may applySee Cardholder Agreement for complete details.Subject to gas station’s terms, conditions, and limitationsThe gas station may place a temporary hold on your available balance of up to $or moreThe merchant will release the temporary hold when the transaction has been paid and replace it with the actual amount of your gasoline purchaseIf applicable, the pump will automatically stop dispensing gasoline when the purchase reaches your card account balance (if you are on the Pay As You Go plan, the $Transaction Fee will be subtracted from your card account balance)To avoid this hold, pay inside and tell the cashier exactly how much you want to spend.All checks are subject to approval by Ingo in its sole discretionFees and other terms and conditions apply to check load servicesVisit ingomoney.com/tc.html for complete detailsThe [redacted] service is provided by [redacted] ***, Incand [redacted] ***, N.AUse of [redacted] is subject to [redacted] and [redacted] Terms & Conditions, and the information you send is subject to the terms of the [redacted] Privacy PolicyApproval review usually takes to minutes, but may take up to one hourAll checks are subject to approval for funding in [redacted] ***’s sole discretionApproved printed payroll and government checks can be funded to your card in minutes for a fee of 1% of the check valueAll other check types may be funded in minutes for 4% of check valueThere is a minimum fee of $for all checks approved and funded in minutesFunds from approved checks may be loaded in days at no charge provided the check does not return unpaid in the 10-day periodUnapproved checks will not be loaded to your card [redacted] reserves the right to recover funds from bad checks if you knew the check was bad when you submitted it, if you attempt to cash or deposit it elsewhere after funding or if you otherwise act illegally or fraudulentlyFees may apply for loading or use of your cardContact your card issuer for details.Through the Refer-a-Friend program, cardholders and a referred friend will receive a $load to their card accounts if the referred friend applies for a RushCard, activates and loads the cardIn order for both the cardholder and friend to receive a $load on the card account, the friend must apply for a RushCard using the referral code provided by the RushCard cardholder, activate the card, and make a load of $onto the cardThe Refer-a-Friend program is available for all active RushCard members in good standingRushCard's Refer-a-Friend program is limited to referring new card members only; current members cannot refer themselves or other current card membersCard members can earn a maximum of $per year with the Refer-a-Friend program.This optional offer is not a [redacted] ® product or service nor does [redacted] endorse this offer.While this specific feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this CardSee the Cardholder Agreement for more details.CONSENT FOR THE ELECTRONIC DISCLOSURE OF INFORMATIONPlease read this Consent for the Electronic Disclosure of Information carefully and keep a copy for your recordsYou should not open a card account from a public computer.The following disclosures are required by the federal Electronic Signatures in Global and National Commerce Act (“E-SIGN”)In order to open a Prepaid [redacted] RushCard® (the “Card Account”) electronically, you must acknowledge receipt of these disclosures, agree that you have read the disclosures and consent for the electronic delivery of all statements, disclosures and noticesWe may amend or change the terms and conditions of this Consent for the Electronic Disclosure of Information at any timeFor the latest version, please review online at www.rushcard.com.Consent for the Electronic Disclosure of InformationBy clicking the box corresponding to the Consent for Electronic Disclosure of Information on the application submission page, you acknowledge receipt of the E-Sign Disclosure and Consent, that you have read the Consent for Electronic Disclosure of Information and you affirmatively consent to the electronic receipt of any and all statements, disclosures, notices, terms and conditions, and other documents, and all subsequent changes thereto, related to the Card Account (collectively, “Statements”)We will provide subsequent disclosures to your emailPlease be sure your email address and other contact information is correct by visiting our website at www.rushcard.com or calling us at ###-###-####.After you consent to the electronic receipt of statements and activate your RushCard, Statements and your available card balance are available at no additional cost online at www.rushcard.com or by calling ###-###-####You agree that we do not need to provide you with a written (non-electronic) copy of any Statement, unless you specifically request us to send you a copyThere is a fee of $dollar to receive a paper statement in the mail.Paper Delivery of Disclosures and NoticesYou may choose to have a paper copy of any particular Statement mailed to you by contacting us by phone at ###-###-####, by facsimile at ###-###-####, electronically at [email protected] or you may write to the Program Provider via mail at UniRush LLC, P.OBox 42482, Cincinnati, OH Be sure to state that you are requesting a paper copy of a particular StatementThere is a $Paper Statement Fee for this service assessed each time a paper copy of any Statement is mailed to you.System Requirements to Access InformationIn order to access, receive and retain Statements electronically, you must provide at your own expense an Internet connected device that is compatible at the time of such access with the minimum requirements outlined below.To receive Statements electronically, you must have the following equipment and software:A personal computer or other device which is capable of accessing the InternetYour access to this page verifies that your system/device meets the requirements.An Internet web browser capable of supporting 128-bit SSL encrypted communications, which requires a minimum web browser version of either Microsoft® Internet Explorer version (available for downloading at Microsoft) and your system or device must have 128-bit SSL encryption softwareYour access to this page verifies that your browser and encryption software/device meet the requirements.You must have software which permits you to receive and access Portable Document Format or “PDF” files, such as Adobe Acrobat Reader® version and above (available for downloading at Adobe)Your access to this page verifies that your system/device has the necessary software to permit you to receive and access PDF files.System Requirements to Retain InformationTo retain a copy of a Statement, your device must have the ability to download and store PDF files.Statements in WritingAll Statements in either electronic or paper format are in writingPlease print or download for your records a copy of this disclosure and other Statements.Federal LawYou acknowledge and agree that your consent for the electronic disclosure of Statements is provided in connection with a transaction in or affecting interstate commerce that is subject to and governed by the federal Electronic Signatures in Global and National Commerce Act.Withdrawal of Consent for Electronic Delivery of InformationYou may withdraw your consent to receive any future Statement electronically by contacting us by phone at ###-###-####, by withdrawing your consent online via the cardholder website, by facsimile at ###-###-####, electronically [email protected] or you may write to the Program at UniRush LLC, P.OBox 42482, Cincinnati, OH If you withdraw your consent we will mail paper versions of all Statements to you for no additional cost excluding monthly paper statementsUnless you request to receive monthly paper statements, the monthly paper statements will not be mailed to youYou may request to receive paper monthly statements be mailed to you at a cost of $per statement by visiting our website at www.rushcard.com, calling us at ###-###-####, emailing electronically at [email protected] or you may write to the Program at UniRush LLC, P.OBox 42482, Cincinnati, OH If you have withdrawn your consent and you desire to give consent, you may contact us by any of the means noted above to consent for electronic delivery of information.RushCard, UniRush, Pay Your Own Way, Rush Unlimited, RushCard Live, and RushGoals are registered trademarks of UniRush, LLCRise to Thrive, 24k RushCard, Carbon RushCard, Edge RushCard, Gloss RushCard, Midnight RushCard, Sequin KLS RushCard, and Suede KLS RushCard are trademarks of UniRush, LLCAll other trademarks, service marks and other registered marks are the property of their respective owners Copyright UniRush, LLCAll Rights Reserved Regards, [redacted]
August 3, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on July 28, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard would not release an authorization hold that was made on July 6, in the amount of $ On July 6, RushCard received an authorization hold on [redacted] RushCard account ending in [redacted] for $ [redacted] advised RushCard customer service that the merchant canceled the hold and credited the funds back to her RushCard account [redacted] was instructed to send a Merchant Hold Release Letter to validate and release the pending holdOn July 17, 2015, the merchant began submitting the merchant hold release lettersRushCard customer service received invalid merchant hold release letters and [redacted] was asked to send a valid letter with a direct contact number providedOn August 3, a RushCard Corporate Customer Service Specialist attempted to contact the merchant and [redacted] to assist with releasing the holdThe authorization hold was released to [redacted] account We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Tyree T Corporate Customer Service
December 11, 2017VIA ONLINE SUBMISSION:Revdex.com® E4th Ste600Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] *** Complaint Date December 4, To Whom It May Concern:This letter is in response to the consumer complaint referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources[redacted] complaint states that her card was deactivated, and her funds were blocked [redacted] also states she wanted a replacement card due to her current card expiring [redacted] would like her card expedited and a review of her complaint On December 4, RushCard records indicate that [redacted] contacted customer service and requested a replacement card due to her card being expired Our records further indicate that [redacted] replacement card was issued as lost This resulted in [redacted] not having access to her funds until the replacement card is received On December 6, a replacement card was processed for [redacted] and was expedited free of charge On December 11, a RushCard Resolution Specialist attempted to call [redacted] to advise of the following informationWe appreciate [redacted] feedback and sincerely apologize for the inconvenience Our goal is to provide financial convenience supported by reliable customer service Regards, Corporate Customer Service
The Revdex.com W Seventh St, Suite Cincinnati Ohio 45202- RE: Complaint ID [redacted] April 8, We received [redacted] complaint regarding the time in which it took to post her direct deposit and the level of customer service received RushCard logs all customer contact and activity associated with financial cards I have reviewed [redacted] account and I am showing the direct deposit in question was received with a pay date of 3/19/We requested additional documentation from [redacted] in order to validate her account and her deposit due to the large amount of the depositRushCard has a load limit of $2, for government benefits, as explained in the cardholder agreementWe may accept larger deposits once proper verification is received and validated I am showing [redacted] did upload documents into us on 3/19/as instructed by the representative she spoke withThe same representative did send the information to the corporate office in attempt to have us accept the documents providedUnfortunately, we do not accept screenshot of online accounts for deposit verification [redacted] was advised that an awards letter was required to validate the address on the account as well as the amount of the depositThis was completed by [redacted] on 3/26/at 5:pm EST, but the deposit was already returned the same day at 4:pm EST due to only being able to hold deposits for daysI sincerely apologize for any inconvenience this has caused [redacted] We have pulled and are reviewing the calls associated to [redacted] account to review for quality assuranceWe will not be compensating [redacted] for the return of her direct deposit due to the information that was sent by her are not valid documentsShe was also advised of the information required, but the representative was hoping to resolve the issue We appreciate [redacted] feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Escalation Agent
October 8, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Better Business Bureau® (“Revdex.com”) received from [redacted] , on October 1, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint pertains that RushCard processed a replacement card and charged her a $expedited card fee to her account [redacted] also stated that she was provided with conflicting information and would like for the $expedited card fee to be refunded On September 16, 2015, [redacted] contacted RushCard customer service regarding an unauthorized transaction being made on her account A replacement card was processed via expedited delivery with a $feeOn October 2, 2015, a RushCard Customer Service Specialist contacted [redacted] to advise that the $expedited card fee had been refunded to her account We appreciate [redacted] feedback and sincerely apologize for the substandard customer service he received when contacting RushCard Customer ServiceOur goal is to provide financial convenience supported by reliable customer service Tyree T Corporate Customer Service
July 26, VIA ONLINE SUBMISSION: Revdex.com® E4th SteCincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on July 15, Unirush, LLC d/b/a Rushcard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard froze his account [redacted] states that he has submitted documents and RushCard still has not sent him his funds [redacted] would like the funds on his RushCard account Per previous on June 30, [redacted] account was closed due to a Bank closure This being the case documentation is required on the account [redacted] was asked to submit a copy of his Government Issued Identification, proof of address and a copy of his social security card As of date we have received a copy of [redacted] identification card, social security card and a form of the proof of address The proof of address submitted was deemed invalid The acceptable forms of proof of address would be: utility bill, cable bill, phone bill, insurance statement, and a government benefits letter which would indicate the type of benefits you are receiving All documents will need to be faxed to ###-###-#### or email it to [email protected] RushCard corporate customer service specialist spoke with [redacted] on July 26, to advise of this information [redacted] was also advised that RushCard would contact BanCorp to advise of all documentation that has been sent to them, and upon confirmation will call [redacted] to advise If [redacted] has additional questions, he may contact RushCard customer service at 1-866-RUSHCARD (###-###-####) Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint back in nov I notice charges coming out of my account I called the bank rushcard the told me I needed to fill out a form to get my money back on jan4th I filled out a form and faxed it in they said days to get my money back my social security check has been being stolen right frtom rushcard after days no money back they said I have to fill out a form for all the transaction not just one form then they never cancalled my card either so from jan4th till march 28th another was removed from my account they are telling me I need to fill out forms and have them wittness and fax them each back in there no way I can do this it will cost me over to do this and now they are not willing to give me my money back on the fiorst claim because the time ran out and they also closed my account and said no claim can now be filed because the account is been closed on april 4th after calling in and talking with someone yesterday they closed my account after being with this bank for 0ver years they just up and closed the account with no warning and then left me hanging with no money Desired Outcome: full refund plus extra for all the phone calls with the hang ups headace and not following there own rules of days making me wait for more then days if not ill file a law suit Regards, [redacted] ***
January 5, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 30, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that RushCard blocked his account because of credit without debit [redacted] also state’s we put a hold on his account and ask him to provide documents, so we can identify him and debit receipt showing for the credits they received On December & 26, [redacted] RushCard received credits without an offsetting debitThis type of transaction is prohibited by Visa rules and is a sign of possible fraud or illegal activityA block was placed on [redacted] card until he could demonstrate that it was a legitimate credit On December 28, we received the requested documentsThe documents received are not validOn January 5, a Corporate Resolutions Specialist attempted to call [redacted] to advise him of this, and left a detailed messageOn January 5, 2018, [redacted] contacted RushCard customer service and asked that his account be closedWe closed his account and sent him the remaining balance on his account We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
August 28, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Better Business Bureau® (“Revdex.com”) received from [redacted] on August 21, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’ [redacted] complaint contends that RushCard charged her a $expedited card fee for a replacement card [redacted] also stated that she was unable to cash a bill payment that was issued On July 25, 2015, [redacted] filed an unauthorized transaction dispute regarding a charge for $from [redacted] A customer service representation issued a replacement card via expedited delivery and a request was forwarded to waive the $feeOn August 5, 2015, [redacted] requested to close her account and also waive the $monthly fee On August 6, 2015, a direct deposit was received and posted to [redacted] accountThe monthly fee was refunded as a onetime courtesy and the remaining funds was issued via bill payment on August 7, [redacted] contacted RushCard customer service and advised that she was unable to cash the bill paymentOn August 26, 2015, the bill payment was cashed and the $expedited card fee was refunded to [redacted] accountA Corporate Customer Service Specialist attempted to contact [redacted] to advise that another bill payment for the $expedited card fee was issued to the address on the account [redacted] will receive the bill payment within 7-business days We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Tyree T Corporate Customer Service
October 15, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on August 25, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard blocked her account on September 22, in error [redacted] also stated that she was advised to submit a driver’s license, a social security card and valid proof of address On September 22, 2015, [redacted] RushCard ending in was blocked by RushCard’s Risk Department pending verification of account and pending transactions In accordance with internal policies and security procedures, documents showing proof of identity and address were requested by a RushCard’s Risk Investigator On September 22nd, RushCard received a copy of a [redacted] Identification Card with the name [redacted] ***; however the RushCard application and account profile was registered to [redacted] Documents submitted to RushCard by [redacted] between September 23rd – October 2nd were either unreadable or had multiple variations of the names: ***, [redacted] , and [redacted] On October 2, 2015, A RushCard Risk Manager requested a copy of a Social Security Card in an effort to update account records with the correct name [redacted] reported that she did not have a Social Security Card because it was stolen years ago Since RushCard was unable to verify a correct name, the account was closed and a check in the amount of $was issued to [redacted] , which was the total remaining available balance on the RushCard account ending in The check was sent on October 2nd to: [redacted] , [redacted] ***, and as such we consider this matter resolved We look forward to serving [redacted] financial needs in the futureOur customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal Regards, Tyree T Corporate Customer Service
September 23, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on September 11, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources In response to [redacted] rebuttal a check was sent on September 18, The timeframe for receipt of that check is 7-business days We unsuccessfully attempted to contact Mr Miller on September for an update In regards to [redacted] loss, RushCard has determined that appropriate verification process was followed We appreciate [redacted] situation and understand the stress identity theft can cause We are dedicated to our customer [redacted] security and have taken the necessary steps to resolve the disputed transactions in question At this point RushCard considers the matter resolvedSincerely, Kathy RCorporate Customer Service
August 26, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: August 18, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard texted her saying her funds were availableHowever, when she tried to use the card, she was embarrassed when it declined her transactionShe also states that even though she did not qualify for the $Refer a Friend program, she and her son still have not received the $credit due On August 26, A RushCard corporate customer service specialist contact [redacted] and apologized for her inconvenience when trying to use her card [redacted] was offered a courtesy credit for the inconvenienceIn addition, we explained to [redacted] that the qualification for a minimum deposit for the Refer a Friend program was not metI advised her that when her son makes the minimum deposit, will credit both accounts the $credit [redacted] was satisfied with this resolutionRushCard considers this issue resolved We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] The response is factually in accurate and seems to disavow the severity of the internal problems within RushCard: I emailed RushCard on April I got an automated response I called on April and after much run-around was told the matter would be passed up the corporate chain of command but that there was no way for me to be looped into this conversation or to confirm such a conversation occurred Clearly, no such conversation occurred because I continued to receive emails for this credit card that I did not purchase I called again on May and was given even more of a run-around On the same day, I emailed multiple times and received multiple automated responses I believe only the email to Revdex.com triggered an appropriate response.When I spoke to a representative on May 10, I advised her that there seems to be a communication problem with the call center and corporate that impedes appropriate service and customer securityShe seemed to blow off this idea, and I felt it necessary to repeat my concernsThereafter, she said she would look into the issue.Unfortunately, on May 13, I began once again receiving emails notifying me that I once again had a RushCard activated with some of my personal information being usedIt seems that whatever was done in response to the Revdex.com complaint was an ineffective as the call center and automated email responses This issue is NOT resolved In fact, the issue remains the same as prior, and I believe no internal changes have occurred to prevent identity theft via RushCard By their unwillingness to make appropriate changes and effectively sweep the issue under the proverbial rug, RushCard is potentially encouraging and possibly endorsing identity theftI appreciate your assistance in this matter for my sake and for the future security of all[redacted]
March 1, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Better Business Bureau® (“Revdex.com”) received from [redacted] on February 24, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he loaded funds to his RushCard and was charged a loading fee [redacted] also stated he would like the loading fee of $credited back to his RushCard On February 7, 2016, [redacted] loaded funds on to the RushCard in the amount of $ Mr Powell contacted RushCard customer service on February 7, to advise he was charged a fee to load funds The customer service representative educated [redacted] that the $fee was charged by the vendor Per RushCard Cardholder Agreement, RushCard is unable to credit back loading fees that were charged by the vendor On March 1, 2016, a corporate customer service specialist attempted to contact [redacted] to discuss his account We appreciate [redacted] ’s feedback and sincerely apologize for the inconvenience this has caused our customer Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI reject the business response because it is a lie and inaccurateMy conversation/s with the reps did not go that wayI was told before I filed this complaint that there is nothing they can do to rectify my problemAll calls are recorded so it is on file Regards, [redacted]
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these proble*** At this time, our system is up and running and [redacted] has access to her funds and account information [redacted] stated that a card to card transfer was initiated by a third party to her RushCard account ending in on October 11, in the amount of $The card to card transfer has been reversed back to the third party’s account and the funds are available for useWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Rushcard stated that the promo was expired, however, the promo was posted jan for taxes!so they are lying and trying not to honor what they advertise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My account is still not corrected I do not have access to my Rush Goals nor am I able to transfer funds I need for Rush to fix my account so that I may access my $in my Rush Goals savings account asap Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] called Revdex.com on 2/16/indicating he's heard nothing regarding his claim that Unirush states they reopened on 1/276/Would appreciate a status update