Better Business Bureau W Seventh St Suite Cincinnati Ohio RE: Case # [redacted] April 27, We received [redacted] complaint regarding access to his funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards On 4/14/ [redacted] filed a dispute in regards to an unauthorized transaction for $at [redacted] that was made on his accountAll Rush Card disputes are handled through our dedicated dispute team and are worked in the order that they are receivedAfter investigating the dispute [redacted] claim was denied due to no error has been foundWe completely understand [redacted] concern with the outcome of his dispute and we are unable to credit the account [redacted] has filed a rebuttal letter for the outcome of the claim and the dispute team has received that letter on 4/23/ [redacted] will need to allow up to days for the dispute team to reopen the claim for further investigation [redacted] has received his replacement card and there are no funds available on his accountWe sincerely apologize for any inconvenience this has caused We appreciate [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist
April 17, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: April 14, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she was disputing several ATM transactions that failed to dispense funds [redacted] then contacted on March 3rd placing in the Dispute with our team to review On April 12, 2017, RushCard corporate Disputes team awarded [redacted] the ATM dispute after reviewing through our disputes process with the issuing bank Regarding the findings we found there was one ATM charge that went through for on our end and we Reversed that charge as of April 12th with the dispute that was placed in We appreciate [redacted] [redacted] feedback and apologize due to inconvenience this may of caused We have also included the Dispute Resolution letter RushCard, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Both deposits were received on the 29thIssue is resolved and I am in process of changing accounts Regards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I received the messageThank youAs stated, the TYPE of funding was a transfer from my card to my friends card that covered the cost of the one time fee of $I was also told prior to this message that there was no way for her to now load the funds per the company's UN-Disclosed Acceptable methods to receive the referral feeIs this correct? Can she now load funds via the UN-Written guidelines and receive the referral fee? Please advise Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As stated before, RushCard rejected my payment from the IRS This has been confirmed by the IRS and [redacted] Neither the IRS nor RushCard can explain why the deposit was rejected by RushCard Regards, [redacted]
October 28, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintHiI am STILL DISSATISIFIED! None of these charges were made by me!!!!! All of my money should be returned back to me!!! Not just partially because I submitted the requested information to you guys on the 25th of March! Please see the attachments! I returned these forms on the 25th of March via fax in which you all just verified as well that I was within the CORRECT TIME FRAME of the 31st!!! I DID NOT MAKE THESE FRAUDULENT CHARGES ON MY ACCOUNT PERIOD! I have no idea who did! All I know is that I am without my HARD EARNED MONEY STILL TO DATE!!!!! What was verified thru who, what, when and why when these charges were not made by me PERIOD!!!! The forms that I received via mail and email were faxed back over within the correct time frame on 3/25/2017! Its evidence along with the confirmation that the documents were in fact received back to your office! Why haven't my call log/ history been pulled yet to verify my claim?? The calls that I made into the company! This should have been resolved and instead of going back and forth with me about the procedures that I in fact did follow is bizarre! We will go on and on with this claim until my money is refunded back to me in FULL!!!! THESE CHARGES WERE NOT MADE BY ME!!! MY ACCOUNT OBVIOUSLY WAS COMPROMISED!!!! I DON'T KNOW, BUT WHAT I DO KNOW IS THAT MY MONEY IS GONE and I need it back!!!!! What other forms are you guys say that I allegedly did not return? There were pages sent to me of which all was signed dated, and faxed back over!!! Regards, [redacted] ***
June 2, 2015VIA ONLINE SUBMISSION:Revdex.com®W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on May 27, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard has not provided an update concerning her error allegation dispute filed on February 25, for multiple charges in the amount of $ [redacted] is requesting to receive the funds in a timely manner.On February 25, [redacted] filed an error allegation dispute regarding multiple charges on her account in the amount of $Due to the type of dispute that [redacted] filed, she was not entitled to a provisional creditOn June 2, 2015, [redacted] error allegation dispute was decided in her favor and a final credit of $was issued to her account A RushCard Corporate Customer Service Specialist contacted [redacted] to advise her of the outcome of the investigationA letter has been sent to the address on the account notifying [redacted] of the resolution The error allegation dispute has been closed, and as such we consider this matter resolvedWe appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Tyree T.Corporate Customer Service Read More Customer Complaints: > $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I need my refund These charges will not be undone if I state that I am satisfied at this time Additionally, if I do state that I am satisfied Rush Card will not give my refund or will issue it and take it back as before They gave me a "provisional refund" last time and when I closed my case, they took it back from my accountI am not satisfied until this is resolved and my funds are returned Regards, [redacted] ***
January 9, VIA ONLINE SUBMISSION:Revdex.com® E4th Ste600Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she tried to use her card on November 29, and that her card was declined as expired [redacted] also states she was advised that there was nothing else that could be done, the card would need to be replaced [redacted] also stated that she was advised to update her address via her online account [redacted] would like access to her funds Our records indicate that on November 29, [redacted] contacted RushCard customer service to advise her card was expired and that she needed the funds on the account [redacted] then requested a replacement card to be sent to her new address [redacted] was advised to change her address online Due to the card status being returned, documentation was requested from [redacted] to update the address on file As per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted] to assist with her request for an address change and a replacement card [redacted] was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last daysAs of January 8, 2018, all documentation has been received The address on file has been updated and the name on the account has been corrected We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, Corporate Customer Service
October 23, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have not received my Payroll, to this day they have suspended my account Every time I call there is someone from the Philippines who picks up and hangs up, says that they are a supervisor or manager and cannot do anything from there and they have to email the home office I have spent more than hours on the phone to no avail They will not copy me on the email and still have my account frozen My rent is still not paid and accumulating a late charge of $a day along with my insurance and car payments Regards, [redacted]
October 23, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Cinainnati Better Bureau,I received an email form Rush Card last evening 10/20/informing me that my direct deposit payment was not deposit because of a problem and they sent my payment back to the originator, [redacted] and that I should check with my my pay roll departmentAt 11:OOam call to inform me that the direct deposit payment has returned and they will send me a checkI would there fore like to thank you for hearing my complaint and would like to say that I am pleased that I have my payment and the investigation can be stopped[redacted]
Hello ***, The above complaint # [redacted] , this customer has rebutted times, we have no additional information to provide [redacted] is welcome to contact our office if he has any questionsThank youUniRush, LLCPO Box 42482Cincinnati, Ohio 45242www.rushcard.comSatoyra H., Customer ServiceDirect: ###-###-#### option #1Fax: ###-###-#### [redacted]
July 8, VIA ONLINE SUBMISSION: Revdex.com® Eth STECincinnati Ohio Re: Complaint # [redacted] Consumer: *** [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on July 7, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he was not able to access his funds in his RushCard account via the ATM [redacted] also states that he would like his monthly fee for July refunded to his account [redacted] would like this issue resolved and fees waived on his account On July 7, 2016, [redacted] contacted RushCard customer service to state that he was not able to retrieve his funds via the ATM machine On the date of July 7th RushCard did experience an issue regarding ATM access that effected our card holders As of July 8, the issue is resolved and the customer can access funds from the ATM A corporate customer service representative attempted to contact [redacted] on July 8, to advise of this information We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer Corporate Customer Service
Dear Cardholder, This letter is to inform you that we have made a final determination regarding the claim referenced aboveOn February 06, we sent you a letter informing that we have made a final determination regarding your claim stating that there was no error found and provisional credit was reversed on February 13, However your claim was inadvertently resolved in errorWe have reviewed your account and please to inform you that an ERROR OCCURREDAs a result, credit in the amount of $ was posted to your account on February 14, and any applicable fee(s) have been reversedThis is considered permanent and we have closed this dispute caseWe apologize for any inconvenience this may have caused youIf you have any questions, please contact the number on the back of your cardSincerely, Dispute Resolution Fax: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The funds were sent back to Rushcard 07/10/@ 7:amI contacted the payment vendor Paymentus Corp and confirmed the funds would not be collectedThey submitted a letter to Rushcard advising them to release my fundsRushcard still refuses to give my money backI went further and contacted the Visa network they also confirmed the funds were charged back to RushcardI can not understand why this company does not want to give me my money backThey gave me the processing fee but not the actual paymentI just want my money back and I want nothing more to do with this companyTheir business practice is awfulI have lost so much due to this error and they still want to hold up my moneyJust return my funds please you have them already! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [I still can not access my account! All they keep doing is lying to me just to get me off the phoneI am very frustrated irritated hurt and lost for words at this momentMy time money and household duties as a parent fiance and dependable person to pay my bills has been affected by thisIt put me in debt with my creditors etcRush card need to stop lying to this pissed customer because I'm not resting until they give me access to my account and monies that I lost during this whole supposed conversion I had money in that account before my direct deposit what happened to itGive me my money!?? Regards, [redacted]
October 27, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] has an available balance of $on her RushCard accountIt is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Better Business Bureau W Seventh St Suite Cincinnati Ohio RE: Case # [redacted] April 27, We received [redacted] complaint regarding access to his funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards On 4/14/ [redacted] filed a dispute in regards to an unauthorized transaction for $at [redacted] that was made on his accountAll Rush Card disputes are handled through our dedicated dispute team and are worked in the order that they are receivedAfter investigating the dispute [redacted] claim was denied due to no error has been foundWe completely understand [redacted] concern with the outcome of his dispute and we are unable to credit the account [redacted] has filed a rebuttal letter for the outcome of the claim and the dispute team has received that letter on 4/23/ [redacted] will need to allow up to days for the dispute team to reopen the claim for further investigation [redacted] has received his replacement card and there are no funds available on his accountWe sincerely apologize for any inconvenience this has caused We appreciate [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist
April 17, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: April 14, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she was disputing several ATM transactions that failed to dispense funds [redacted] then contacted on March 3rd placing in the Dispute with our team to review On April 12, 2017, RushCard corporate Disputes team awarded [redacted] the ATM dispute after reviewing through our disputes process with the issuing bank Regarding the findings we found there was one ATM charge that went through for on our end and we Reversed that charge as of April 12th with the dispute that was placed in We appreciate [redacted] [redacted] feedback and apologize due to inconvenience this may of caused We have also included the Dispute Resolution letter RushCard, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Both deposits were received on the 29thIssue is resolved and I am in process of changing accounts Regards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I received the messageThank youAs stated, the TYPE of funding was a transfer from my card to my friends card that covered the cost of the one time fee of $I was also told prior to this message that there was no way for her to now load the funds per the company's UN-Disclosed Acceptable methods to receive the referral feeIs this correct? Can she now load funds via the UN-Written guidelines and receive the referral fee? Please advise Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As stated before, RushCard rejected my payment from the IRS This has been confirmed by the IRS and [redacted] Neither the IRS nor RushCard can explain why the deposit was rejected by RushCard Regards, [redacted]
October 28, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintHiI am STILL DISSATISIFIED! None of these charges were made by me!!!!! All of my money should be returned back to me!!! Not just partially because I submitted the requested information to you guys on the 25th of March! Please see the attachments! I returned these forms on the 25th of March via fax in which you all just verified as well that I was within the CORRECT TIME FRAME of the 31st!!! I DID NOT MAKE THESE FRAUDULENT CHARGES ON MY ACCOUNT PERIOD! I have no idea who did! All I know is that I am without my HARD EARNED MONEY STILL TO DATE!!!!! What was verified thru who, what, when and why when these charges were not made by me PERIOD!!!! The forms that I received via mail and email were faxed back over within the correct time frame on 3/25/2017! Its evidence along with the confirmation that the documents were in fact received back to your office! Why haven't my call log/ history been pulled yet to verify my claim?? The calls that I made into the company! This should have been resolved and instead of going back and forth with me about the procedures that I in fact did follow is bizarre! We will go on and on with this claim until my money is refunded back to me in FULL!!!! THESE CHARGES WERE NOT MADE BY ME!!! MY ACCOUNT OBVIOUSLY WAS COMPROMISED!!!! I DON'T KNOW, BUT WHAT I DO KNOW IS THAT MY MONEY IS GONE and I need it back!!!!! What other forms are you guys say that I allegedly did not return? There were pages sent to me of which all was signed dated, and faxed back over!!! Regards, [redacted] ***
June 2, 2015VIA ONLINE SUBMISSION:Revdex.com®W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on May 27, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard has not provided an update concerning her error allegation dispute filed on February 25, for multiple charges in the amount of $ [redacted] is requesting to receive the funds in a timely manner.On February 25, [redacted] filed an error allegation dispute regarding multiple charges on her account in the amount of $Due to the type of dispute that [redacted] filed, she was not entitled to a provisional creditOn June 2, 2015, [redacted] error allegation dispute was decided in her favor and a final credit of $was issued to her account A RushCard Corporate Customer Service Specialist contacted [redacted] to advise her of the outcome of the investigationA letter has been sent to the address on the account notifying [redacted] of the resolution The error allegation dispute has been closed, and as such we consider this matter resolvedWe appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Tyree T.Corporate Customer Service Read More Customer Complaints: > $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I need my refund These charges will not be undone if I state that I am satisfied at this time Additionally, if I do state that I am satisfied Rush Card will not give my refund or will issue it and take it back as before They gave me a "provisional refund" last time and when I closed my case, they took it back from my accountI am not satisfied until this is resolved and my funds are returned Regards, [redacted] ***
January 9, VIA ONLINE SUBMISSION:Revdex.com® E4th Ste600Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she tried to use her card on November 29, and that her card was declined as expired [redacted] also states she was advised that there was nothing else that could be done, the card would need to be replaced [redacted] also stated that she was advised to update her address via her online account [redacted] would like access to her funds Our records indicate that on November 29, [redacted] contacted RushCard customer service to advise her card was expired and that she needed the funds on the account [redacted] then requested a replacement card to be sent to her new address [redacted] was advised to change her address online Due to the card status being returned, documentation was requested from [redacted] to update the address on file As per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted] to assist with her request for an address change and a replacement card [redacted] was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last daysAs of January 8, 2018, all documentation has been received The address on file has been updated and the name on the account has been corrected We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, Corporate Customer Service
October 23, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have not received my Payroll, to this day they have suspended my account Every time I call there is someone from the Philippines who picks up and hangs up, says that they are a supervisor or manager and cannot do anything from there and they have to email the home office I have spent more than hours on the phone to no avail They will not copy me on the email and still have my account frozen My rent is still not paid and accumulating a late charge of $a day along with my insurance and car payments Regards, [redacted]
October 23, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Cinainnati Better Bureau,I received an email form Rush Card last evening 10/20/informing me that my direct deposit payment was not deposit because of a problem and they sent my payment back to the originator, [redacted] and that I should check with my my pay roll departmentAt 11:OOam call to inform me that the direct deposit payment has returned and they will send me a checkI would there fore like to thank you for hearing my complaint and would like to say that I am pleased that I have my payment and the investigation can be stopped[redacted]
Hello ***, The above complaint # [redacted] , this customer has rebutted times, we have no additional information to provide [redacted] is welcome to contact our office if he has any questionsThank youUniRush, LLCPO Box 42482Cincinnati, Ohio 45242www.rushcard.comSatoyra H., Customer ServiceDirect: ###-###-#### option #1Fax: ###-###-#### [redacted]
July 8, VIA ONLINE SUBMISSION: Revdex.com® Eth STECincinnati Ohio Re: Complaint # [redacted] Consumer: *** [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on July 7, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he was not able to access his funds in his RushCard account via the ATM [redacted] also states that he would like his monthly fee for July refunded to his account [redacted] would like this issue resolved and fees waived on his account On July 7, 2016, [redacted] contacted RushCard customer service to state that he was not able to retrieve his funds via the ATM machine On the date of July 7th RushCard did experience an issue regarding ATM access that effected our card holders As of July 8, the issue is resolved and the customer can access funds from the ATM A corporate customer service representative attempted to contact [redacted] on July 8, to advise of this information We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer Corporate Customer Service
Dear Cardholder, This letter is to inform you that we have made a final determination regarding the claim referenced aboveOn February 06, we sent you a letter informing that we have made a final determination regarding your claim stating that there was no error found and provisional credit was reversed on February 13, However your claim was inadvertently resolved in errorWe have reviewed your account and please to inform you that an ERROR OCCURREDAs a result, credit in the amount of $ was posted to your account on February 14, and any applicable fee(s) have been reversedThis is considered permanent and we have closed this dispute caseWe apologize for any inconvenience this may have caused youIf you have any questions, please contact the number on the back of your cardSincerely, Dispute Resolution Fax: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The funds were sent back to Rushcard 07/10/@ 7:amI contacted the payment vendor Paymentus Corp and confirmed the funds would not be collectedThey submitted a letter to Rushcard advising them to release my fundsRushcard still refuses to give my money backI went further and contacted the Visa network they also confirmed the funds were charged back to RushcardI can not understand why this company does not want to give me my money backThey gave me the processing fee but not the actual paymentI just want my money back and I want nothing more to do with this companyTheir business practice is awfulI have lost so much due to this error and they still want to hold up my moneyJust return my funds please you have them already! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [I still can not access my account! All they keep doing is lying to me just to get me off the phoneI am very frustrated irritated hurt and lost for words at this momentMy time money and household duties as a parent fiance and dependable person to pay my bills has been affected by thisIt put me in debt with my creditors etcRush card need to stop lying to this pissed customer because I'm not resting until they give me access to my account and monies that I lost during this whole supposed conversion I had money in that account before my direct deposit what happened to itGive me my money!?? Regards, [redacted]
October 27, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] has an available balance of $on her RushCard accountIt is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service