March 27, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: January 18, To Whom It May Concern: This letter is in response to the rebuttal consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaints acknowledges that her husband spoke to a RushCard corporate specialist, however, she thinks that resolution provided was not acceptable Our records indicate that On March 17, a Rushcard corporate specialist contacted [redacted] and advised him that a clearer copy of his ID was needed to resolve the issueTo date we have not received this information RushCard has attempted to work with [redacted] to resolve the issueWe look forward to [redacted] providing the information required for a speedy satisfactorily resolution We appreciate [redacted] feedback RushCard,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Unirush sent the same answer twiceCan I please have a better explanation of what's going on? Thanks Regards, [redacted]
My only question is, if I made the charge why wasn't it made with the active card? How can a reservation be made with a cancelled card? The hotel doesn't have my new card number, yes I had the hotel send me a copy of the bill that was charged to my cardThe card that was charged and billed was the card ending in How can that be if that card was cancelled and replacedSo you can just charge my account with any card that was ever on my account? Question is, how can a cancelled and replaced card be charged, if that was the card that the reservation was made on shouldn't it have been declined? My active account CAN NOT legally have money withdrawn with an inactive cardHow?I have the active card number, why don't the merchant and how was money approved with an inactive card, UNIRUSH DIDN'T DO THEIR JOBI pay you your fees to SECURE and INSURE my moneyYou failed now you're failing to stand by your policy and returning my mibey Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] My money is still unaccounted for I've provided a copy of the reciept and they are still saying they don't see my universal reload I did on my card on October 12, In response to contacting rush card they've told me to contact green dot which I have no account to because I'm an rush card memberI again let them know that green dot handles the uploads to rush card and I still haven't heard anything from them about my $it's just unaccounted for and there is nothing they are trying to do to give me my money back and the previous balanceI've gave them a copy of my reciept and everything but they haven't did anything to give me my money back
October 26, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
October 21, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC, which is the program manager for the Rushcard prepaid debit card program, takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On June 29th, 2016, [redacted] contacted UniRush to file a dispute of $ [redacted] said she noticed an ATM withdraw out her RushCard account in [redacted] while she was in [redacted] ***, **, her card in her possession [redacted] filed a police Report and sent in over to UniRushOn July 20th, 2016, we concluded an error occurred; RushCard issued a credit of $ to [redacted] RushCard accountWe appreciate [redacted] feedbackOur customer’s security is a top priority at RushCard, and proper verification is a necessary step to that goalRegards,RushCard Corporate Customer Service
Revdex.com: I have read the response from Unirush and I still don't agree with them or there methodsRush is playing as I said beforeThe $was given back to me after they void the check that they sent to me at firstPlus they took an extra $from me but yet they said they put it backI had to have them sent me my may online statement so highlight and sent them the proof that they didn'tRush is untrustworthyI have read their cardholder agreementIt clearly says that if you see something that is not right with in 2days let rush know, that what I didI don't believe that rush has conducted a proper investigation on my dispute case because if they had they could look and see that there has been not one time since have I ever done a Card to card transfer everWith me requesting my online statements from January to June the proof is right thereI have filed a police report with the police and I have talked to the Attorney General in my of [redacted] and made every complaint to every agency that I couldNow I ask you if someone that unauthorized such a thing would they be going through all this? And the answer is NO! As I said if rush was doing the proper thing and did a proper investigation they could know that [email protected] is not a real E-mailRush is playing and they are unprofessional and they are playingI will take this to the next step if I have to and I mean every word I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
October 28, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
December 11, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: November 20, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information Per previous response, On November 25, 2015, [redacted] was contacted by RushCard Corporate Office regarding that late fees [redacted] was issued a $credit to her RushCard for the reimbursement of her late feesAttached to the complaint response is a screenshot of the credit that was applied to her RushCard account.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Hello...I spoke with rushcard again today and now they are stating that they are sending me a bill pay for the $to my address at [redacted] and im supposed to receive it by March 23rd...They keep giving me different dates[redacted] ***Cell..###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The response does not address the request I made for reimbursement of my $in late fees or my request for a letter stating that it was Rushcard's faultA fee free period of months does not in any way come close to covering the $I am owedI want FULL reimbursement for those late fees and I want a letter stating that it was Rushcard's faultSadly, I still feel as though Rushcard is not taking the pain that this has caused people seriously as evidenced by their scripted responses Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintThey could not have pulled all of the calls because the first person I called told me that they received all of 5he forms that they need and I should see the temp creditand they the precious rep before him that processed the dispute stated that I should receive the credit a because I meet the qualificationsBut after I check back after the days the rep said they had not received themSo I ask for a supervisor she said she was sorry for the inconvenience and to send them over she would contact the depth that handles the disputes and tell them what happen And shold not be a problem for me to get my temporary credit , Regards, [redacted]
October 31, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 23, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Rushcard has made multiple attempts to contact [redacted] without success The issue being sent via Revdex.com is an adjustment for over credit to the account as anticipation for a direct deposit When the deposit hit, Rushcard corrected the balance by deducting the processor creditWe consider this matter closed, however look forward to speaking with [redacted] further if necessaryRegards, [redacted] UniRush, LLCCreek Rd, Suite 200Cincinnati, Ohio 45242Rushcard.com [redacted] , Senior Customer Service ManagerDirect: ###-###-#### | Cell: ###-###-####Fax: ###-###-#### [redacted]
October 30, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and Ms [redacted] have access to her funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
March 17, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] ***, on March 1, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint states that she was charged for a monthly fee on her RushCard account [redacted] also stated that she should be refunded $March 17, 2016, a corporate customer service specialist contacted [redacted] and advised her of this informationWe appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI am attaching a screen shot of my account I have NO access to ANY funds, as my account has been set to This is extremely incorrect, and as of last night when I called Rush Card Customer Service, I was TOLD there is no time frame that they are allowed to give to card holders about when the system will be up and running So their contention that their card holders have access to their funds is false Everything seen as pending on my screen shot is either a duplicate or a refund waiting to happen They are all over days old My next payroll is set to go in next week, and I'm afraid I will have no access to it I do not trust this company because they are not telling the truth in the Revdex.com replies Regards, [redacted] ***
October 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: *** *** Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
March 27, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: January 18, To Whom It May Concern: This letter is in response to the rebuttal consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaints acknowledges that her husband spoke to a RushCard corporate specialist, however, she thinks that resolution provided was not acceptable Our records indicate that On March 17, a Rushcard corporate specialist contacted [redacted] and advised him that a clearer copy of his ID was needed to resolve the issueTo date we have not received this information RushCard has attempted to work with [redacted] to resolve the issueWe look forward to [redacted] providing the information required for a speedy satisfactorily resolution We appreciate [redacted] feedback RushCard,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Unirush sent the same answer twiceCan I please have a better explanation of what's going on? Thanks Regards, [redacted]
My only question is, if I made the charge why wasn't it made with the active card? How can a reservation be made with a cancelled card? The hotel doesn't have my new card number, yes I had the hotel send me a copy of the bill that was charged to my cardThe card that was charged and billed was the card ending in How can that be if that card was cancelled and replacedSo you can just charge my account with any card that was ever on my account? Question is, how can a cancelled and replaced card be charged, if that was the card that the reservation was made on shouldn't it have been declined? My active account CAN NOT legally have money withdrawn with an inactive cardHow?I have the active card number, why don't the merchant and how was money approved with an inactive card, UNIRUSH DIDN'T DO THEIR JOBI pay you your fees to SECURE and INSURE my moneyYou failed now you're failing to stand by your policy and returning my mibey Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] My money is still unaccounted for I've provided a copy of the reciept and they are still saying they don't see my universal reload I did on my card on October 12, In response to contacting rush card they've told me to contact green dot which I have no account to because I'm an rush card memberI again let them know that green dot handles the uploads to rush card and I still haven't heard anything from them about my $it's just unaccounted for and there is nothing they are trying to do to give me my money back and the previous balanceI've gave them a copy of my reciept and everything but they haven't did anything to give me my money back
October 26, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
October 21, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC, which is the program manager for the Rushcard prepaid debit card program, takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On June 29th, 2016, [redacted] contacted UniRush to file a dispute of $ [redacted] said she noticed an ATM withdraw out her RushCard account in [redacted] while she was in [redacted] ***, **, her card in her possession [redacted] filed a police Report and sent in over to UniRushOn July 20th, 2016, we concluded an error occurred; RushCard issued a credit of $ to [redacted] RushCard accountWe appreciate [redacted] feedbackOur customer’s security is a top priority at RushCard, and proper verification is a necessary step to that goalRegards,RushCard Corporate Customer Service
Revdex.com: I have read the response from Unirush and I still don't agree with them or there methodsRush is playing as I said beforeThe $was given back to me after they void the check that they sent to me at firstPlus they took an extra $from me but yet they said they put it backI had to have them sent me my may online statement so highlight and sent them the proof that they didn'tRush is untrustworthyI have read their cardholder agreementIt clearly says that if you see something that is not right with in 2days let rush know, that what I didI don't believe that rush has conducted a proper investigation on my dispute case because if they had they could look and see that there has been not one time since have I ever done a Card to card transfer everWith me requesting my online statements from January to June the proof is right thereI have filed a police report with the police and I have talked to the Attorney General in my of [redacted] and made every complaint to every agency that I couldNow I ask you if someone that unauthorized such a thing would they be going through all this? And the answer is NO! As I said if rush was doing the proper thing and did a proper investigation they could know that [email protected] is not a real E-mailRush is playing and they are unprofessional and they are playingI will take this to the next step if I have to and I mean every word I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
October 28, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
December 11, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: November 20, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information Per previous response, On November 25, 2015, [redacted] was contacted by RushCard Corporate Office regarding that late fees [redacted] was issued a $credit to her RushCard for the reimbursement of her late feesAttached to the complaint response is a screenshot of the credit that was applied to her RushCard account.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Hello...I spoke with rushcard again today and now they are stating that they are sending me a bill pay for the $to my address at [redacted] and im supposed to receive it by March 23rd...They keep giving me different dates[redacted] ***Cell..###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The response does not address the request I made for reimbursement of my $in late fees or my request for a letter stating that it was Rushcard's faultA fee free period of months does not in any way come close to covering the $I am owedI want FULL reimbursement for those late fees and I want a letter stating that it was Rushcard's faultSadly, I still feel as though Rushcard is not taking the pain that this has caused people seriously as evidenced by their scripted responses Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintThey could not have pulled all of the calls because the first person I called told me that they received all of 5he forms that they need and I should see the temp creditand they the precious rep before him that processed the dispute stated that I should receive the credit a because I meet the qualificationsBut after I check back after the days the rep said they had not received themSo I ask for a supervisor she said she was sorry for the inconvenience and to send them over she would contact the depth that handles the disputes and tell them what happen And shold not be a problem for me to get my temporary credit , Regards, [redacted]
October 31, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 23, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Rushcard has made multiple attempts to contact [redacted] without success The issue being sent via Revdex.com is an adjustment for over credit to the account as anticipation for a direct deposit When the deposit hit, Rushcard corrected the balance by deducting the processor creditWe consider this matter closed, however look forward to speaking with [redacted] further if necessaryRegards, [redacted] UniRush, LLCCreek Rd, Suite 200Cincinnati, Ohio 45242Rushcard.com [redacted] , Senior Customer Service ManagerDirect: ###-###-#### | Cell: ###-###-####Fax: ###-###-#### [redacted]
October 30, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and Ms [redacted] have access to her funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
March 17, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] ***, on March 1, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint states that she was charged for a monthly fee on her RushCard account [redacted] also stated that she should be refunded $March 17, 2016, a corporate customer service specialist contacted [redacted] and advised her of this informationWe appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI am attaching a screen shot of my account I have NO access to ANY funds, as my account has been set to This is extremely incorrect, and as of last night when I called Rush Card Customer Service, I was TOLD there is no time frame that they are allowed to give to card holders about when the system will be up and running So their contention that their card holders have access to their funds is false Everything seen as pending on my screen shot is either a duplicate or a refund waiting to happen They are all over days old My next payroll is set to go in next week, and I'm afraid I will have no access to it I do not trust this company because they are not telling the truth in the Revdex.com replies Regards, [redacted] ***
October 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: *** *** Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service