Jeep Chrysler Dodge City

Good morning, It is important to get the facts correctThere is not a recall at this time that I can find in our Chrysler data baseIf there is a Recall coming, we cannot perform it until it is released and approved by Chrysler We were not aware that Chrysler Corp is planning a recallAs this vehicle was out of warranty the repair is at the expense of the owner If this repair becomes a recall, Chrsler will reimburse the customer for said repairThis is how it worksThis is how it has always worked in regards to RecallsNo one lied to this customerAnd we still do not have any Recall information from Chrysler regarding this repairThere has not been a recall announced by Chrysler Please note, we do not do repairs because of google remarks, comments or storiesAs a Chrysler Dealer, we can only perform a recall repair after we receive notification from Chrysler along with the parts that they supply Thank you, [redacted]

Mr. *** and the Revdex.com,
Please understand that we are concernedWe dont want you to be upsetWe have hundreds of customers, family and friends in the same model year vehicles. They to would have to get the repair completed and wait for the recall to all shake outRegarding all of the what if's.... each one would have had to be addressed, but thankfully, nothing diasterous evolvedThankfully there weren't any incidentsPlease try to understand that we cannot do a recall repair until we know what it entails AND THE EXACT VEHICLES INVOLVEDAS OF TODAY YOUR VEHICLE REPORT FROM CHRYSLER DOES NOT SHOW YOUR VEHICLE HAVING ANY OPEN RECALLSYour vehicle may or may not be involved. We still do not have the Recall repair information, it has not been released(I am referring to the repair instuctions, exact vehicle ID #'s and the parts required)
When the notice is released and if your Jeep is involved we will need to re-check your vehicleWe will follow Chryslers instructions and complete the recallChrysler will reimburse you for the repairs if your Jeep is part of the recall, and I assure you of that. I regret that it is a long process and complicated as well, when a recall is anounced to the Press or National Highway Safety, it is just that, an anouncement, they are notified first and until we get confirmed information, all we can do is repair the vehicle and wait for Chrysler or any other manufacturer for that matter to notify the DealersDuring that time, the manufacturer plans how to effect the repair and exactly what vehicles are involved
We will look forward to helping you any way we can,
*** ***

Complaint: [redacted]
I am rejecting this response because:   It offers no remedy, no solution, no help, no understanding, no accountability and denial of how I was treated. 
 
 
Thank you for
your response Mr. [redacted].  It is,
however, disappointing and in line with the lack of understanding I have
received from previous responses, that which is now typical.  I see you are the Service Director at the
dealership.  I used your website to find
that information.  You can use the
internet to find out factual information that is not otherwise provided to you
sometimes.
Here are some
facts.
Chrysler has
in fact issued recall notices for brake boosters affecting model cars and years
exactly as fitting my vehicle.  Keep in
mind my vehicle failed me while driving April 29, 2014.
Here is the
link to the notice Chrysler gave to the NHTSA dated April 2, 2014: [redacted]
Here is
the link to the notice Chrysler says was sent to all Chrysler and Fiat dealers,
dealer principal, general manager, service manager & service manager dated
April 2, 2014:  [redacted]
Here is
the link from Chrysler to the NHTSA enforcement with detail info on defective
parts and issuing the recall, dated April 1 2014:   [redacted]
 
And here is
the link with a press release from Chrysler dated April 1, 2014 giving notice,
if not announcing, there will be a recall:   [redacted]
 
Maybe it was
not an "announcement" and only a "notice".   It is unfortunate that this information is
out there provided by Chrysler and the NHTSA for the world to see however
specific dealerships and seemingly every employee are unaware or not given
information.  And due to this poor
communication customers must suffer.  It
is even more unfortunate that myself as an owner and consumer must rely upon
Google remarks, comments and stories to receive information the dealership will
not give me or does not have...which is even worse if they do not have it.  And far worse since it is information Chrysler
and an agency of the executive branch of the U.S. government enforcing Federal
Motor Vehicle Standards are releasing specifically concerning the products you
are selling and dealing with.  I think a
federal agency is adequate source of important information, not just some
Google comments.
Here is
another fact.
In terms of
whether I was lied to or not I find your denial and dismissal insulting.  You were not present, you were not who I
talked to, you do not know 100% truthfully what happened and therefore cannot
say and outright deny it any way. Here is my account of exact occurrence.
On the day
when my car was brought in and I talked to the service advisor about the brake
boosters potentially being the issue and if this was a common issue.  He replied no.  Later that same day I called the service
advisor back upon learning about recall for the brake booster the advisor said
"what recall" that he knew nothing about it, that they have not
received information of such a recall.
Now the very
next day when I came to pick up my car from THE SAME EXACT ADVISOR who the day
before told me he had no idea of a recall this is what transpired. I mentioned
to the advisor about recall upcoming and another worker over heard. This 2nd
worker asked my advisor what recall. My advisor responded "the recall We
keep getting all the phone calls about, about the brake boosters."  And the other worker responded in the
affirmitive understanding.
To tell
someone they have no idea about a recall on a defective part or any information
on it or that they do not know it being a common issue then the next day show
you are aware of such a recall concerning the same part and model is in every
way a lie. I know the days of the customer being always right are far gone but
I know what I heard, I know the exact events of this entire situation and was
present for every part of it and will take an oath on all of this.
Yes, there is
a process for everything now a days so I will have to apply for a refund when
said letter comes.   But also now when my
letter comes, how do I know my part was replaced with the new part that will
not be prone to failing again, as I am driving again, putting myself and others
in harm's way again?   What would have
been the process if I became a statistic for the recall which thank God I was
not?   My family planning a funeral?   There are processes and then there is common
sense. It is up to the owners/managers to decide how they choose to run their
respective A little courtesy would be nice as well.
As a customer
I do not have to agree with the principles you choose, the processes you choose
and nor do I have to like it.  We pick
our vehicles and where we buy them trusting that they will carry us home
safely, ensuring they will carry our loved ones home safely.  Vehicles are mechanical and parts may fail, it
happens.  You can't control that.  What you can control is how you/your
dealership react to it. How you respond to the customer in the situation.  How you handle it entirely.  I am on the personal end of this.  I was behind the wheel when one of the things
we mostly take for granted in our vehicle's day to day operations, failed.  Now I wonder what processes you would follow
had it happened, God forbid, to yourself or your loved ones. Knowing they were
at risk.  Knowing it was your car you
entrusted that would not stop. Knowing that a part simply did not just fail, it
was due to a factory defect.  Knowing the
dealership lied to you. Having it handled as a simple business as usual
approach. Just as you have a process as a business, I have one as a customer.  And I am pursuing it.
Sincerely,
[redacted]

Good morning,
It is important to get the facts correct. There is not a recall at this time that I can find in our Chrysler data base. If there is a Recall coming, we cannot perform it until it is released and approved by Chrysler.  We were not aware that Chrysler Corp is...

planning a recall. As this vehicle was out of warranty the repair is at the expense of the owner.
If this repair becomes a recall, Chrsler will reimburse the customer for said repair. This is how it works. This is how it has always worked in regards to Recalls. No one lied to this customer. And we still do not have any Recall information from Chrysler regarding this repair. There has not been a recall announced by Chrysler.
Please note, we do not do repairs because of google remarks, comments or stories. As a Chrysler Dealer, we can only perform a recall repair after we receive notification from Chrysler along with the parts that they supply.
 
Thank you,
[redacted]

The service shop for Jeep Greenwich is beyond words. I took my Jeep to receive the standard oil change and THEY FORGOT TO PUT THE OIL BACK IN MY CAR. I drove about 2 miles/10 minutes down the road with the red oil light blinking. At first, I thought it was just recalibrating but by the time I pulled over it was blinking every few seconds. I called with no response, the voicemail was full (unprofessional). I then called again 10 minutes ago and Howard told me not to drive and they knew they forgot to put the oil back in.
My engine could of not only seized up but it is completely unsafe to be driving on I-95 with NO OIL IN YOUR CAR. When I asked for this to be documented he said I could email the dealership GM as well as the Service GM. That email was sent 6 days ago and still no response back.
Completely unsatisfied with the customer service and knowledge of technicians.

Review: Without giving a detailed description of exactly what happened because it would exceed the character limit, my complaint has to do with being lied to and mislead by the dealership and Jeep/Chrysler Corporate as well. As I dealt with both, both did not give me information about a recall, lied to me about a recall that would start in TWO DAYS after I spoke to each.The brakes on my 2011 Jeep Grand Cherokee failed as I was driving. It was a brake booster. Both the dealership service department, Sales department, and Jeep corporate whom I also called claimed this was a freak thing and not a known issue with the car. After dealing with each on the same day, I decided to google the issue... TO FIND THAT JEEP/CHRYSLER ANNOUNCED A RECALL ON THE SAME PART THAT WAS TO BEGIN IN TWO DAYS OF THE INCIDENT. Disgusting.Dealership service department denied knowing of the recall that would start in two days, which I later found to be a lie by my service advisor and again I can give detailed play by play of exact events. Corporate still would not help, refused to say the part failed was part of the recall, the part number, the reason it failed. Excuse after excuse. I could have been another statistic but none of it mattered. The part failed as I was driving, I was not given information, was lied to, mislead, NOT HELPED AT ALL IN A SITUATION THAT COULD HAVE RESULTED IN SERIOUS INJURY OR DEATH DUE TO A PART WITH A FACTORY DEFECT.Desired Settlement: I am beyond distraught, frustrated, aggravated. I drive my Jeep waiting for the brake feeling to escape again and cause the panic I felt that day. I can't believe the events of what happened, being lied to and mislead. I feel taken advantage of when my life and others lives were put at risk over a part all of JEEP/CHRYSLER refused to be accountable for. Refused to be responsible. Refused to be honest. Refused to even say sorry. I want Jeep to be accountable for what they did to me.

Business

Response:

Good morning,

It is important to get the facts correct. There is not a recall at this time that I can find in our Chrysler data base. If there is a Recall coming, we cannot perform it until it is released and approved by Chrysler. We were not aware that Chrysler Corp is planning a recall. As this vehicle was out of warranty the repair is at the expense of the owner.

If this repair becomes a recall, Chrsler will reimburse the customer for said repair. This is how it works. This is how it has always worked in regards to Recalls. No one lied to this customer. And we still do not have any Recall information from Chrysler regarding this repair. There has not been a recall announced by Chrysler.

Please note, we do not do repairs because of google remarks, comments or stories. As a Chrysler Dealer, we can only perform a recall repair after we receive notification from Chrysler along with the parts that they supply.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It offers no remedy, no solution, no help, no understanding, no accountability and denial of how I was treated.

Review: I own two [redacted] both had recalls for operating problems the 2006 recall was aprox 1 year ago for defective iignition switch . the second recall is on the 2013 model is for a defective fuel pump problem that recall was early this month . both of these problems can cause the car to turn off without warning . with the vacation season here I have the problem of not being able to safetly use any of these vechicles witchn ar emy only vechicles for travel . after contacting [redacted] they just keep telling me that they dont have the parts to complete these repairs .Desired Settlement: I would like the cars repaired so my family can travel with safety this summer

Review: Leased 2014 Jeep Cherokee has had three recalls in the two years of contract. I found out about the first recall only because my vehicle broke down on I-95 with my 5 month old in the back seat. The modular in my vehicle was recalled after only a few months usage and my car died on the highway. Since then, my car has had 2 recalls . The service department was useless and completely unprofessional. When I explained to me what had happened to me, I was told just to come in and they could fix the problem. When I came in, I was told that the rental I was given may have to be paid out of pocket and that my vehicle would be fixed by end of day. When I called to find out the status of my vehicle, I was told that it would be a few days. The fact is, if I didn't call, they would of waited until the next day even though I was told to come b end of day.

The organization is flawed from top to the bottom of the chain. I tried calling corporate, the Sales office, and service desk for months but finally had to give up because I do not have the time. THe Company was unresponsive and I must say, the customer service at this dealership is mediocre at best. They should be ashamed to call themselves professionals.Desired Settlement: to be taken off distribution lists. Additionally, would like to return my leased vehicle at its earliest and end my relationship with this dealer and Brand. I will never own a jeep again. the service and quality are poor and these last two years is one of the worst experiences I've ever had. Jeep has lost a customer and I will make it clear to anyone that asks for my recommendation that I would not be supportive of the Brand and especially this "[redacted]" location.