Jeep Chrysler Dodge of Ontario

Mr
***, thank you for your responseOur reviews, both positive and
negative are readily accessible to consumers on the internetOur
General Manager has attempted to contact you, and would be happy to
personally discuss your concernYou may reach him at ###-###-#### or [email protected] you

Initial Business Response /* (1000, 5, 2016/01/28) */
Contact Name and Title: *** ***, svc director
Contact Phone: XXXXXXXXXX
Contact Email: ***@jcdofontario.com
the customer purchased a used vehicle months ago, the warranty the customer purchased does not cover water leaks
Initial
Consumer Rebuttal /* (3000, 7, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The car was SUPPOSED to be certified, but what I got was a certified lemonTook car back and found out there was a crack in the roofHad anyone power washed car and drove they would of easily of found the issue and fixed prior to selling the vehicle along with the broken heater coreSeems like this car might qualify under the lemon law

We
have contacted the customer directly and are working diligently to get
this matter resolved as quickly as possibleWe are deeply apologetic
for the delay in process and own all of the responsibility for getting
this resolved quickly

Initial Business Response /* (1000, 5, 2015/06/26) */
Contact Name and Title: kirk irvine, service mgr
Contact Phone: XXXXXXXXXX
Contact Email: ***@jcdofontario.com
Based upon the customers statement we have issued a check in the amount that the customer paid of $it will be mailed to
their address on file

Mr[redacted],
","serif">Thank
you for bringing your concern to our attentionSince the purpose of this page
is geared towards 'testimonials' (refer to link on website) we do have a number
of satisfied customer reviews displayed on this pageWith a out of
rating on Dealer Rater and 1,reviews, the occasional negative review may be
challenging to find in the mix, however any review listed on the 'testimonials'
page does contain a link directed towards our full Dealer Rater page where all
reviews are accessiblePlease let us know if we can be of further assistance

I am rejecting this response because:
so your sayi g at face value it will display only the good reviews but if a customer chooses to research past your front page then only at that point will they see negative reviews mixed in....

we have worked out an agreement with the customer that they are satisfied with the outcome.

Initial Business Response /* (1000, 5, 2015/07/03) */
Contact Name and Title: [redacted], svc mgr
Contact Phone: [redacted]
Contact Email: [redacted]@jcdofontario.com
The customers vehicle was repaired and returned to the customer on 7/2/2015.
All of the repairs were completed at no charge to the...

customer.
The delay was caused by parts backorder issues beyond the repair facilities control.

Initial Business Response /* (1000, 5, 2015/12/28) */
Contact Name and Title: [redacted] GM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@jcdontario.com
Mr [redacted],
Our most sincere apologies for the extreme delay in processing, I can assure you that you have made aware all of the...

necessary people within the dealership to get this remedied as quickly as the DMV will allow. We have submitted all required paperwork, we maintain records of everything submitted and the submission dates. At this time we are simply awaiting DMV to complete the process. We will be following up daily for updates and will keep you informed as we go along. If there is anything I can do personally, please feel free to reach out.
As for not being able to drive the vehicle, the report of sale sticker (placed on your pass side window) allows for a 6 month window from the time of purchase. You have until Jan 25th 2016 before that notice expires.
I can be reached at XXX)XXX-XXXX or [redacted]@jcdontario.com
[redacted]
Director of Operations
Initial Consumer Rebuttal /* (3000, 7, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response was the same as before blamed the dmv and lack of communication meanwhile I am paying for a vehicle I cannot drive so I am the one who suffers. As a senior I don't like the way I was treated
Final Business Response /* (4000, 9, 2015/12/30) */
Director of Operations/General Manager contacted guest again via e-mail. He offered guest a loaner vehicle until registration process is completed. Customer was also offered reimbursement for all loan payments made past the 90 days guest was told upon purchase he may drive the vehicle with temporary registration. Guest stated that he would be in touch.