Jeff Baldwin

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

unfortunately, new office girls were receiving Mrs *** calls and they didn't follow office protocolConsequently, the appropriate person was unaware of the problemWindow Concepts has an appointment Saturday September 3rd to address the issues

Complaint ID#***RE: *** ***Dear Revdex.com,Mrs*** is correct that she received a year warranty on seal failure. However, that warranty was from *** who manufactured her window. Just like all other contractors Window Concepts only guaranteed the installation, which was
a year guarantee, not the product itself. That responsibility is on the manufacturers of said products. Although R*** Windows was in business for almost years, they fell victim to the banking dilemma and could no longer keep their doors open. It is a very unfortunate situation to the say the least, but we can not be responsible for vendors going out of business. If we tried to, we would risk going out of business. As Mrs*** stated, she cannot control whether the manufacturer stays in business, but either can Window Concepts. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/07/01) */
Mrs. [redacted] is correct that the manufacturer went out of business and therefore rendering the warranty invalid. I told her that we would honor the warranty but its not an easy thing to get other manufacturers to make glass only for a window...

that they didn't construct in the first place. That being said, as Mrs. Patterson stated, I did tell her the glass was ready in May and we would be getting out shortly to install it. However, my carpenter never got my fax stating it was ready. He now has that information and will be calling her within a few days.
Sincerely,
Bob [redacted]
Window Concepts, Inc.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]