I have reviewed all aspects of [redacted]'s complaint and feel we can come to some resolution. As I was looking into this matter, it was brought to my attention that Mr. [redacted] has cancelled a check on an oil change that was performed on February 8th. Once this RO is settled up by [redacted] and...
the $141.00 payment is made good, I would be more than glad to sit down and work out a settlement that we can both feel good about. Please call me at ###-###-#### once this payment is made good and I will be glad to meet with you. Thank you,Nick [redacted]
I am rejecting this response because:
they had told us a number 0f $19,000.00 for our vehicle for a trade in for the new vehicle. at know time was a different figure brought up and then when we signed the papers the gentlemen that was handling the paper work never went through it individually saying what everything was , and maybe a error on our part not to check everything cause they were pushing us to get done cause we had been there a long time and we signed but the amount for our 2015 Kia Sorento was only $17,750.00 that they were giving us and never ever said that there was a different in what they said they would give us for trade ... this is where we are having the problem. Guess you can not trust anyone with figures anymore but still we would like to have been told the trade in was different and never once was it brought up to us ... we would have never purchased it cause the first offer was $20,000.00 or 19,000.00 and we said no less than 19,000.00.. this is where older people really have to watch what is going on ..
Initial Business Response /* (1000, 5, 2015/09/16) */
Jeff Belzers has settled this complaint with the [redacted]'s prior to receiving this complaint. The [redacted]'s should be happy. If this is not the case, please let me know.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
We finally received a phone call from the company and they apologized for their error and the length of time that it took to be resolved. We were compensated with a cash gift, and we are happy with the end result.
After reviewing the documents relating to [redacted]'s purchase, I respectfully disagree that she is owed an additional $1,000. [redacted] spent a great deal of time researching her purchase and put a lot of thought into making sure she got an incredible deal. [redacted] began...
her shopping with us back in April of 2016. After many months of consideration, [redacted] inquired about a vehicle VIA the True Car buying process which we received on August 26th, 2016. After several more months of diligence on her part she was able to have a physical inspection of her trade in on September 24th. Andy (her sales consultant) thoroughly explained how the numbers are laid out in a very transparent way. After the trade evaluation, [redacted] did not like the initial 12,300 trade difference. [redacted] continued to negotiate for over an hour with our General Sales Manager over the "TRADE DIFFERENCE". This is by far the best way to negotiate a car deal with a trade so dealers cant move money around to trick you into buying, it fits our transparent way of doing business too! After this hour long stand off over "TRADE DIFFERENCE", our General Sales Manager decided to accept [redacted]'s offer of 10,000 trade difference (based on the days in inventory). Whether it was more for the trade or less of a sales price, the issue is the multiple forms with [redacted]'s signature agreeing to the correct "TRADE DIFFERENCE". From that [redacted] had a GM card and ended up signing out with only a 6,919 difference....a great deal. The sales person, our General Sales Manager, and other members of our staff have been in contact with [redacted] explaining the unrealistic negotiation "tactic" of negotiating a tremendous trade difference and then asking for an additional 1,000 dollars after the fact. If that was the case, wouldn't [redacted] have tried to hold out for a 9,000 trade difference (which we would not have done or agreed to)? Any trade difference negotiated is always going to include all rebates, incentives, and discounts available to our clients and [redacted] is a smart negotiator that took advantage of every dollar available to her. I am assuming that this was by far the best trade difference [redacted] had found or such an informed and intelligent shopper such as [redacted] would have never driven over 3 hours from her home to purchase from us if it weren't an outstanding deal--and it was! Respectfully, Nick [redacted]General ManagerJeff Belzers
Initial Business Response /* (1000, 5, 2015/07/15) */
We proudly display FREE car fax reports on all our used vehicles on our web site including the one [redacted] bought. The vehicle [redacted] bought showed a "theft recovery" which can be very minimal in nature and had a clean title. The delay in...
resolution was a delay from the Ford dealers inspection back to us to find out the extent of their findings. [redacted] already negotiated a settlement of which I have email confirmation of from my General Sales Manager stating he was fine with the return of the vehicle refunded and reimbursements of which we have already mailed out. Considering Jeff Belzers has already lived up to the email agreement [redacted] agreed to, we feel this matter is resolved and settled with no further action needed.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure what the definition of a clean title is, but I was told by the dealership when they finally admitted 100% fault, that the truck had odometer reading issues with it. In my mind that is not clean, and it's not something a person would know by viewing a proudly displayed CarFax report on a website. Also, having a free CarFax available online shouldn't allow a dealership to withhold information about the vehicle and to sell it as something that it is not.
Saying the email was an agreement is a stretch. It wasn't an agreement; it was the only offer I was given; and this was after many days of wearing me down with the amount of effort I had to put in just to get back what I did. Maybe that is part of Jeff Belzer's money making tactics - to do anything necessary just to make a few bucks. The only agreement that was acceptable to me was to have all of my out-of-pocket expenses reimbursed. That was expressed the day I brought the truck back, and that never changed. After many days of being a consumer that was potentially out a lot of money, I would have taken any amount of money offered at the time in order to reduce my risk of loss, but that doesn't mean I was agreeing to that being the final resolution. I don't understand why any business that admitted 100% fault would offer anything less than giving all of the customer's money back. I was told their mistake and that it was a learning experience for them, I shouldn't have to pay for their learning experience. I would think learning to inspect the vehicles that a dealership is selling so that they know exactly what they are selling would be one of the first lessons of being a dealership. How many years have they not known exactly what they are selling to customers, yet they pound into your head that the vehicle has gone through their multi-point inspection? Before talking about an agreement, don't lose sight of the fact that we are in this situation because of an initial bogus agreement by Jeff Belzer's to begin with.
Blaming the Ford dealership for the delay in resolution is a complete lie, which doesn't surprise me. I returned the truck to the dealership on Thursday, May 21st. Five days later, May 26th I contacted Jeff Belzer's because I hadn't heard anything yet. I was told they were "still looking at the truck" (meaning Jeff Belzer's, not the Ford dealership). On Wednesday, May 27th I received a call from Josh saying he had everything in front of him and that he was starting to work on it. On Thursday, May 28th at 6:30 pm I called Josh again because I had heard no additional information. Josh told me that the truck was at Apple Ford and that they were looking at it but hadn't gotten back with any information yet. At this point I told him that I would give him until Monday to come up with a solution. On Saturday morning at 11:30 am I decided to call Apple Ford myself to get information on the progress on the truck. They told me that they were just getting started on it because they just received the truck that morning. By Monday, June 1st Jeff Belzer's agreed to reimburse me for most of my out-of-pocket expenses because they finally realized that there were multiple issues with the truck. This does not put the majority of that time at the Ford dealership doing their inspection.
I am rejecting this response because:
Why was I told they would replace the buckle and take responsibility until Colby realized a week later that the price was to high and then offered us a $50 oil change. If you now say that you didn't damage the buckle why did you offer the oil change? How can you be sure you didn't damage the buckle when the rest of the car was filthy and I needed to come back to get it put on its track from when you took the rear seat out. Regarding us 'taking to long', we were in communication with GM and were never told by you we had to decide in a certain time frame. Please tell me how Colby had our original mileage if he 'closed' the file?In your response you didn't even address the fact that my car needed to be 'detailed' twice and my car was blowing the white powder from the vents. I put another 3 hours of cleaning after the so called 'detailing' it recieved. Is this an acceptable way you return a vehicle?
We left [redacted] a message on his voice mail, we have not heard back from him, we will try to contact him again to resolve this issue. Nick [redacted]
I am sorry [redacted] feels the way he does about his experience with us. When we facilitate GM warranty work, they ultimately choose the price of the work that will be reimbursed. Anthony's story is correct that the price changed but I feel it is important for him to know that it was...
changed by the manufacture due to the time it took for him to commit to their offer and not by us. I also feel it is important that [redacted] knows that we ultimately paid the money difference and didn't make him pay that amount as good will towards [redacted] and his past business. The fact that Anthony's seat belt doesn't work and the windshield is pitted has nothing to do with the repair we did to his rear quarter panel. If we felt these items were damaged as a result of our repairs, we would gladly fix them but in the many years of doing rear quarter panels we have never pitted a windshield or broke a seat belt.
I am rejecting this response because:
The information in their response is not accurate. I purchased my vehicle in September of 2014, which was 19 months ago, not 7. I was told on numerous occasions that I would receive the remote for my car. The business is implying that I was never told that I would receive one and that I shouldn't have expected one. I was told on the day of purchase (9/6/2014) that the car came with a multi-functional remote and an additional key. They tried to find it that day and were unable to locate it. I was told by Kelly that she would "hand deliver" it to me the following Monday (9/8/2014). Monday came and went and still no remote. I was in contact with Kelly over the next several months regarding the remote. After a few months, she stopped responding to my emails or returning my calls. Also, this is not an isolated incident. My stepson also purchased a vehicle from Belzers in 2015 and still has not received his remote. I have advised him to submit a complaint as well. I have since obtained a remote, which was paid for by Belzers, through the Toyota dealership. The unfortunate part of the resolution was that the order was not initially communicated to Toyota as told to me, which required me to wait for 2 hours at the Toyota dealership on a Saturday and return the following Monday to wait for an hour to obtain the remote.
Initial Business Response /* (1000, 6, 2015/09/04) */
Jeff Belzer prides itself on low prices and big inventories for great selection for our guests. [redacted] bought her 2011 Cruze 3 months after her first purchase. In both instances the price online reflected a discount for people trading in...
vehicles and in both instances this is clearly spelled out on our website right below the vehicle description on every used car. This was explained to her, she signed 2 purchase orders before entering into the finance office and signed more docs with that price. There was never anything hidden from [redacted] paid nearly $1,600.00 below KBB for her vehicle and found the lowest mileage and lowest price per mileage Certified Cruze within 200 miles of her residence. We feel our fair and upfront pricing was executed and [redacted] got an outstanding deal. We see no reasonable reason to refund [redacted] money that is not owed to her.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will never buy from Belzer ever again!! What a lousy way to treat a repeat customer. I'm still waiting for a call from my salesman or used car manager regarding my front license plate bracket that is cracked in 2 or 3 spots. Left 2 voice mail & neither one has called. Our next purchase within 6 months will be a truck. Not from Belzer!
Mr. [redacted] bought a used Ram on 05/21/16 and requested that we transfer plates from his old vehicle. We obliged and transferred plates that belonged to a 2004 that he had already traded to another dealership. This prior vehicle was Lemon Lawed leaving the plates null and void. We...
worked diligently with South Carolina to get the plates moved on to the new vehicle but to no avail. Mr. [redacted] insisted he did not want new plates. After exhausting all resources, we were forced to issue new plates. The new plates came with South Carolina property taxes (normally the customer's responsibility). Mr. [redacted] failed to pay the tax and delayed the plates. After the payment of the tax was resolved, the state of South Carolina took a month to get a receipt of the money from the County Treasurer so the registration could be processed. The South Carolina plates were in fact mailed to the address Mr. [redacted] registered the car to on 9/28/16. Mr. [redacted] could have helped us expedite this process and chose not to. We consider this matter complete.
I have reviewed all aspects of [redacted]'s complaint and feel we can come to some resolution. As I was looking into this matter, it was brought to my attention that Mr. [redacted] has cancelled a check on an oil change that was performed on February 8th. Once this RO is settled up by [redacted] and...
the $141.00 payment is made good, I would be more than glad to sit down and work out a settlement that we can both feel good about. Please call me at ###-###-#### once this payment is made good and I will be glad to meet with you. Thank you,Nick [redacted]
I am rejecting this response because:
they had told us a number 0f $19,000.00 for our vehicle for a trade in for the new vehicle. at know time was a different figure brought up and then when we signed the papers the gentlemen that was handling the paper work never went through it individually saying what everything was , and maybe a error on our part not to check everything cause they were pushing us to get done cause we had been there a long time and we signed but the amount for our 2015 Kia Sorento was only $17,750.00 that they were giving us and never ever said that there was a different in what they said they would give us for trade ... this is where we are having the problem. Guess you can not trust anyone with figures anymore but still we would like to have been told the trade in was different and never once was it brought up to us ... we would have never purchased it cause the first offer was $20,000.00 or 19,000.00 and we said no less than 19,000.00.. this is where older people really have to watch what is going on ..
Initial Business Response /* (1000, 5, 2015/09/16) */
Jeff Belzers has settled this complaint with the [redacted]'s prior to receiving this complaint. The [redacted]'s should be happy. If this is not the case, please let me know.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
We finally received a phone call from the company and they apologized for their error and the length of time that it took to be resolved. We were compensated with a cash gift, and we are happy with the end result.
After reviewing the documents relating to [redacted]'s purchase, I respectfully disagree that she is owed an additional $1,000. [redacted] spent a great deal of time researching her purchase and put a lot of thought into making sure she got an incredible deal. [redacted] began...
her shopping with us back in April of 2016. After many months of consideration, [redacted] inquired about a vehicle VIA the True Car buying process which we received on August 26th, 2016. After several more months of diligence on her part she was able to have a physical inspection of her trade in on September 24th. Andy (her sales consultant) thoroughly explained how the numbers are laid out in a very transparent way. After the trade evaluation, [redacted] did not like the initial 12,300 trade difference. [redacted] continued to negotiate for over an hour with our General Sales Manager over the "TRADE DIFFERENCE". This is by far the best way to negotiate a car deal with a trade so dealers cant move money around to trick you into buying, it fits our transparent way of doing business too! After this hour long stand off over "TRADE DIFFERENCE", our General Sales Manager decided to accept [redacted]'s offer of 10,000 trade difference (based on the days in inventory). Whether it was more for the trade or less of a sales price, the issue is the multiple forms with [redacted]'s signature agreeing to the correct "TRADE DIFFERENCE". From that [redacted] had a GM card and ended up signing out with only a 6,919 difference....a great deal. The sales person, our General Sales Manager, and other members of our staff have been in contact with [redacted] explaining the unrealistic negotiation "tactic" of negotiating a tremendous trade difference and then asking for an additional 1,000 dollars after the fact. If that was the case, wouldn't [redacted] have tried to hold out for a 9,000 trade difference (which we would not have done or agreed to)? Any trade difference negotiated is always going to include all rebates, incentives, and discounts available to our clients and [redacted] is a smart negotiator that took advantage of every dollar available to her. I am assuming that this was by far the best trade difference [redacted] had found or such an informed and intelligent shopper such as [redacted] would have never driven over 3 hours from her home to purchase from us if it weren't an outstanding deal--and it was! Respectfully, Nick [redacted]General ManagerJeff Belzers
We have reached out to [redacted] and have come to a resolution. We consider this matter closed to her satisfaction. Nick [redacted]
Initial Business Response /* (1000, 5, 2015/07/15) */
We proudly display FREE car fax reports on all our used vehicles on our web site including the one [redacted] bought. The vehicle [redacted] bought showed a "theft recovery" which can be very minimal in nature and had a clean title. The delay in...
resolution was a delay from the Ford dealers inspection back to us to find out the extent of their findings. [redacted] already negotiated a settlement of which I have email confirmation of from my General Sales Manager stating he was fine with the return of the vehicle refunded and reimbursements of which we have already mailed out. Considering Jeff Belzers has already lived up to the email agreement [redacted] agreed to, we feel this matter is resolved and settled with no further action needed.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure what the definition of a clean title is, but I was told by the dealership when they finally admitted 100% fault, that the truck had odometer reading issues with it. In my mind that is not clean, and it's not something a person would know by viewing a proudly displayed CarFax report on a website. Also, having a free CarFax available online shouldn't allow a dealership to withhold information about the vehicle and to sell it as something that it is not.
Saying the email was an agreement is a stretch. It wasn't an agreement; it was the only offer I was given; and this was after many days of wearing me down with the amount of effort I had to put in just to get back what I did. Maybe that is part of Jeff Belzer's money making tactics - to do anything necessary just to make a few bucks. The only agreement that was acceptable to me was to have all of my out-of-pocket expenses reimbursed. That was expressed the day I brought the truck back, and that never changed. After many days of being a consumer that was potentially out a lot of money, I would have taken any amount of money offered at the time in order to reduce my risk of loss, but that doesn't mean I was agreeing to that being the final resolution. I don't understand why any business that admitted 100% fault would offer anything less than giving all of the customer's money back. I was told their mistake and that it was a learning experience for them, I shouldn't have to pay for their learning experience. I would think learning to inspect the vehicles that a dealership is selling so that they know exactly what they are selling would be one of the first lessons of being a dealership. How many years have they not known exactly what they are selling to customers, yet they pound into your head that the vehicle has gone through their multi-point inspection? Before talking about an agreement, don't lose sight of the fact that we are in this situation because of an initial bogus agreement by Jeff Belzer's to begin with.
Blaming the Ford dealership for the delay in resolution is a complete lie, which doesn't surprise me. I returned the truck to the dealership on Thursday, May 21st. Five days later, May 26th I contacted Jeff Belzer's because I hadn't heard anything yet. I was told they were "still looking at the truck" (meaning Jeff Belzer's, not the Ford dealership). On Wednesday, May 27th I received a call from Josh saying he had everything in front of him and that he was starting to work on it. On Thursday, May 28th at 6:30 pm I called Josh again because I had heard no additional information. Josh told me that the truck was at Apple Ford and that they were looking at it but hadn't gotten back with any information yet. At this point I told him that I would give him until Monday to come up with a solution. On Saturday morning at 11:30 am I decided to call Apple Ford myself to get information on the progress on the truck. They told me that they were just getting started on it because they just received the truck that morning. By Monday, June 1st Jeff Belzer's agreed to reimburse me for most of my out-of-pocket expenses because they finally realized that there were multiple issues with the truck. This does not put the majority of that time at the Ford dealership doing their inspection.
I am rejecting this response because:
Why was I told they would replace the buckle and take responsibility until Colby realized a week later that the price was to high and then offered us a $50 oil change. If you now say that you didn't damage the buckle why did you offer the oil change? How can you be sure you didn't damage the buckle when the rest of the car was filthy and I needed to come back to get it put on its track from when you took the rear seat out. Regarding us 'taking to long', we were in communication with GM and were never told by you we had to decide in a certain time frame. Please tell me how Colby had our original mileage if he 'closed' the file?In your response you didn't even address the fact that my car needed to be 'detailed' twice and my car was blowing the white powder from the vents. I put another 3 hours of cleaning after the so called 'detailing' it recieved. Is this an acceptable way you return a vehicle?
We left [redacted] a message on his voice mail, we have not heard back from him, we will try to contact him again to resolve this issue. Nick [redacted]
I am sorry [redacted] feels the way he does about his experience with us. When we facilitate GM warranty work, they ultimately choose the price of the work that will be reimbursed. Anthony's story is correct that the price changed but I feel it is important for him to know that it was...
changed by the manufacture due to the time it took for him to commit to their offer and not by us. I also feel it is important that [redacted] knows that we ultimately paid the money difference and didn't make him pay that amount as good will towards [redacted] and his past business. The fact that Anthony's seat belt doesn't work and the windshield is pitted has nothing to do with the repair we did to his rear quarter panel. If we felt these items were damaged as a result of our repairs, we would gladly fix them but in the many years of doing rear quarter panels we have never pitted a windshield or broke a seat belt.
I am rejecting this response because:
The information in their response is not accurate. I purchased my vehicle in September of 2014, which was 19 months ago, not 7. I was told on numerous occasions that I would receive the remote for my car. The business is implying that I was never told that I would receive one and that I shouldn't have expected one. I was told on the day of purchase (9/6/2014) that the car came with a multi-functional remote and an additional key. They tried to find it that day and were unable to locate it. I was told by Kelly that she would "hand deliver" it to me the following Monday (9/8/2014). Monday came and went and still no remote. I was in contact with Kelly over the next several months regarding the remote. After a few months, she stopped responding to my emails or returning my calls. Also, this is not an isolated incident. My stepson also purchased a vehicle from Belzers in 2015 and still has not received his remote. I have advised him to submit a complaint as well. I have since obtained a remote, which was paid for by Belzers, through the Toyota dealership. The unfortunate part of the resolution was that the order was not initially communicated to Toyota as told to me, which required me to wait for 2 hours at the Toyota dealership on a Saturday and return the following Monday to wait for an hour to obtain the remote.
Initial Business Response /* (1000, 6, 2015/09/04) */
Jeff Belzer prides itself on low prices and big inventories for great selection for our guests. [redacted] bought her 2011 Cruze 3 months after her first purchase. In both instances the price online reflected a discount for people trading in...
vehicles and in both instances this is clearly spelled out on our website right below the vehicle description on every used car. This was explained to her, she signed 2 purchase orders before entering into the finance office and signed more docs with that price. There was never anything hidden from [redacted] paid nearly $1,600.00 below KBB for her vehicle and found the lowest mileage and lowest price per mileage Certified Cruze within 200 miles of her residence. We feel our fair and upfront pricing was executed and [redacted] got an outstanding deal. We see no reasonable reason to refund [redacted] money that is not owed to her.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will never buy from Belzer ever again!! What a lousy way to treat a repeat customer. I'm still waiting for a call from my salesman or used car manager regarding my front license plate bracket that is cracked in 2 or 3 spots. Left 2 voice mail & neither one has called. Our next purchase within 6 months will be a truck. Not from Belzer!
Mr. [redacted] bought a used Ram on 05/21/16 and requested that we transfer plates from his old vehicle. We obliged and transferred plates that belonged to a 2004 that he had already traded to another dealership. This prior vehicle was Lemon Lawed leaving the plates null and void. We...
worked diligently with South Carolina to get the plates moved on to the new vehicle but to no avail. Mr. [redacted] insisted he did not want new plates. After exhausting all resources, we were forced to issue new plates. The new plates came with South Carolina property taxes (normally the customer's responsibility). Mr. [redacted] failed to pay the tax and delayed the plates. After the payment of the tax was resolved, the state of South Carolina took a month to get a receipt of the money from the County Treasurer so the registration could be processed. The South Carolina plates were in fact mailed to the address Mr. [redacted] registered the car to on 9/28/16. Mr. [redacted] could have helped us expedite this process and chose not to. We consider this matter complete.