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Jeff Couch's RV Nation

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Reviews Jeff Couch's RV Nation

Jeff Couch's RV Nation Reviews (8)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Jeff Couch has not fully responded to all the components of my complaint. My complaint included extremely poor customer service skills on the part Jeff Couch. His abusive and disrespectful treatment of me is a major component of my complaint. To date he has not apologized or personally contacted me to discuss his verbal commentary to to me during our transaction. I find Mr. Couch’s silence to be a continuation of his disrespect for me as a customer.  While his record with the Revdex.com reflects a A- rating; his behavior with me thus far has earned him a “F” rating.Regards,
[redacted]

I have the half of receipt which shows the hitch put on after purchase-which they have listed as "counter"- the price listed is $1495.They put this on the our RV before we picked it up.I called the body shop and still waiting on letter and pictures.Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We still have not addressed the issue of the owner of a company using vulgar language--is this the norm for business customer service????He also kept stating that we never paid $103,000 for our RV- which is a lie!!We had them put on the hitch -- never received a receipt for it- we don't know what kind they put on-we received no paperwork at all about the hitch or what the manufacturer is-he states that we got a reputable hitch--we don't know- it could have been a knock off brand!We can get a statement if needed from the shop that repaired our truck about the hitch that his RV dealership put on --the brackets were too small and the bolts were also too small and could not have held that RV!!They just put on our total bill that they charged us for a hitch--$1495.00 No details about the hitch at all!!If he can lie about what we paid for our RV -- he can lie about the after market hitch-- he probably doesn't even know what kind they put on- was he over seeing his guys put the hitch on--NO!!

I'm sorry that you feel this way about your experience.  We sell thousands of campers around the world and never receive these kind of complaints.  That being said, Hunter was just doing his job by following up on your inquiry.  He was also trying to explain that distance is...

never a problem because our prices are always cheaper than the local dealer.  After cussing at him and hanging up he was simply calling back to get some clarification on what went wrong in the phone call.  When you called me you were angry and yelling and I wasn't able to speak much.  I offered to remove you from our system which was done immediately.  Again, I apologize that you feel this way and please contact me if we can help with your future purchase. Kind regards, Jeff Couch

During my first phone call with Hunter I told him I would NOT be purchasing a camper from you all and apologized for any inconvenience.  It should have ended there.  But NO, he continued to call and email.  That is not doing his job, that is harassment.  I emailed him after we purchased a camper locally, thinking that would end the phone calls and emails.  But NO, it did NOT.  He emailed and called me. REALLY?!  I called you, Mr. Couch, to explain and get it to stop.  Before I could say much at all you started cussing at me and told ME to leave HIM alone. Seriously???????  My phone and email logs show him not leaving Me alone.  You did NOT offer to remove me from your list. You called me a [redacted] ** several times and prior to hanging up on me you called me a [redacted] ** ** [redacted] *!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The check from the warranty company was received on Monday, August 1st and mailed to Mr. [redacted] on Tuesday, August 2nd. He should receive the check within two days. After the cancellation of the warranty by Mr. [redacted], it was the Warranty Company's responsibility to determine the amount of...

money that will be refunded. Once the warranty company determines the amount of the refund it sends that amount to me and I immediately forward it to the customer. In this case I had to wait until the warranty company made its determination and I received its check. Upon receipt of the refund I forward the entire amount to the customer in the most expeditious manner.  [redacted]

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