Jeff D'Ambrosio's Auto Group

January 29, 2016I am in receipt of your letter dated January 20, regarding [redacted] After reviewing our records I did find where we were credited for this policy 12-5-Refunds of any kind are processed through the accounting office, and have no Supporting documentation regarding who should receive this refundIf the vehicle is paid off [redacted] will need to send proof of payoff, otherwise the full refund of $will be sent to [redacted] Credit, the bank that holds the lien on this vehicleOur [redacted] Finance manager will be reaching out to both [redacted] and [redacted] Credit regarding this matter, and it will be resolved as soon as I received the information on who to make the check out to.Thank you,Melissa FController

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The first salespeson Reed said the form was to verify my informationHe did not initiate running my credit The second salesperson who I sat with for minutes after is the one who took the form I signed to the back to "look at banks" who will allow me to have two open ordersThis is the person I told multiple times that I did not want to run my credit What is worse and dispicable about this delearship is that Bob H*** never said he ran my credit reportHe just said they would call me and never didWhy did he not inform me that they ran my credit and got rejections? I kno why....because he knew I did not want to run my credit in the first place What a dishonest bunch of crooks! I want them to remove these inquiries or I will pursue a complaint with the Attorney General's office Regards, [redacted]

04/17/2014To whom It may concern:This letter is in response to a complaint from ( [redacted] ) in regards to her purchase of [redacted] ***All matters have been addressed and [redacted] is happy and satisfied with her purchase.we apologize to [redacted] for the delay of resolving this matter due to change of our management team hereAny questions and concerns in regards to this matter please feel free to contact meanytime

August 18, [redacted] ***,Enclosed is the information showing that the tires, rotors, brakes, brakes inspection, emissions test, oil change, new wiper blades, replaced filter and inspection wascompleted and passed.Please advice with resolutionBest Regards, Joanne D

April 11, Dear [redacted] :In reference to ID # [redacted] , Jeff D’Ambrosio Auto Group refunded [redacted] ’s rental bill in full on 3-20- [redacted] was completely satisfied and is currently working with us on other business.Please contact me with any additional questions

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
This is what I have been saying from the beginingBob H*** lied to me and said they can "look at banks" without running my credit
His actions were deceptive, dishonest and deceiving. I have been saying this over and over that he said he would not rund my credit
I want these nonauthorized inquires to be removed
Thank you
Regards,*** *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
The first salespeson Reed said the form was to verify my informationHe did not initiate running my credit. The second salesperson who I sat with for minutes after is the one who took the form I signed to the back to "look at banks" who will allow me to have two open ordersThis is the person I told multiple times that I did not want to run my credit
What is worse and dispicable about this delearship is that Bob H*** never said he ran my credit reportHe just said they would call me and never didWhy did he not inform me that they ran my credit and got rejections? I kno why....because he knew I did not want to run my credit in the first place
What a dishonest bunch of crooks!
I want them to remove these inquiries or I will pursue a complaint with the Attorney General's office
Regards,*** *** ***

January 29, 2016I am in receipt of your letter dated January 20, regarding *** ***After reviewing our records I did find where we were credited for this policy 12-5-Refunds of any kind are processed through the accounting office, and have no Supporting documentation
regarding who should receive this refundIf the vehicle is paid off *** *** will need to send proof of payoff, otherwise the full refund of $will be sent to ** Credit, the bank that holds the lien on this vehicleOur ** Finance manager will be reaching out to both *** *** and ** Credit regarding this matter, and it will be resolved as soon as I received the information on who to make the check out to.Thank you,Melissa FController

June 11, Dear ***,Re: Case ID *** ** *** down payment and services totaling $was refunded in full on 6-3- Sincerely,

June 6th, 2015To Whom It May Concern,The complaint in question is greatly overstatedThe vehicle was purchased here at the Frazer location in SeptemberOur location was not aware of the complaint or the situation until your letter came in the mailUpon receiving it, we immediately
contacted the costumer and have since scheduled an appointment for her to have the issue with her air conditioning servicedIf you have any questions concerning my experience with this situation please do not hesitate to call me at ***.Joel J.
General Manager

August 18, 2014*** ***,Enclosed is the information showing that the tires, rotors, brakes, brakes inspection, emissions test, oil change, new wiper blades, replaced filter and inspection wascompleted and passed.Please advice with resolutionBest
Regards, Joanne D

November 24, To Whom it may concern:The first words on the form that ** *** filled out are “CREDIT APPLICATION"Without running *** *** credit, and submitting her credit application to the banks, it would be impossible to "look at banks" who will allow her to have an auto loanBy completing and signing the credit application, ** *** gave us full permission to not only run her credit, but to attempt to get her approved for an auto loan.The application was not submitted in error and therefore, we cannot issue a letter stating it was submitted in error, nor can we remove the inquiries from her credit report.If you have any questions, please feel free to contact me at *** x248,Sincerely,Richard F

November 19, To Whom it may concern:
On 9/27/2014, ** *** came to our dealershipShe completed and signed a full credit application inorder to obtain financing on a vehicleThe credit application specifically states that she authorized the DEALER(Jeff D'ambrosio's Auto
Group), any finance company, bank, or financial institution to which the DEALER, any finance company, bank, or other financial institution submits her application to invesigate her credit and employment history, obtain credit reports, and release information about your credit experience as the law permitsThis is stated directly above where *** *** signed the credit application.When her concerns were brought to my attention on 11/13/2014, l immediately phoned *** *** to address her concernsShe called me back approximately an hour laterShe initially stated that she did not fill out a credit application or give us authorization to run her creditWhen I told her that she was incorrect, she admitted that she had filled out and signed a complete credit applicationDue to the fact that we have a signed and complete credit application, we proceeded forward with the process of obtaining a credit approval by submitting her information to multiple banksThe application was not submitted in error and therefore, we cannot issue a letter stating it was submitted in error, nor can we remove the inquiries from her credit report.If you have any questions, please feel free to contact me at *** x***.SincerelyRichard F

April 11, Dear ***:In reference to ID # ***, Jeff D’Ambrosio Auto Group refunded *** ***’s rental bill in full on 3-20-*** was completely satisfied and is currently working with us on other business.Please contact me with any additional
questions

April 30, 2015I am writing to you in response to the complaint that was placed against the dealership by *** *** ***I have been in contact with *** *** since his bike was dropped off here at the dealershipWhen he dropped the bike off to us on April 6, he was
advised that it would take me some time to fix the issues on his motorcycle that he advised me aboutOriginally when he dropped the bike off to us here at the dealership and I advised him it would take me some time to fix the issues he had with the motorcycle, he advised us that he didn’t want the bike anymoreWe didn’t start working on the bike immediately since he advised us he didn’t want the bike anymore and we couldn’t undo the deal as the paperwork had been already submitted to the bank for the loan he has on his motorcycleOn April 10, I spoke to *** *** on the phone and he asked me asked if his bike was completed yetI let him know that we hadn’t started the work on his bike as he told me he didn't want the bike anymore on April 6, and also as I advised him when he dropped the motorcycle off to have the issues resolved with his bike it would take me some time to have the issues he was concerned about fixed with his bikeI let him know the bike wasn’t completed but he could pick the bike up so that he didn’t lose anymore riding time as we had looked at it and all the issues he had with the motorcycle were not safety concerns but cosmetic concerns.On April 13, I advised *** *** that we had began the work on his bike but the mechanic that was doing all the work on his motorcycle was being used for his motorcycle and also as a used car mechanic for our dealershipI advised him at that time it would take me time as I had stated previously to get the motorcycle completed as we were then going to be waiting for parts and for the mechanic to be able to complete the work.On April 21, I received the following email from *** ***Keith,I am writing to you in reference to my 50th Anniversary Edition ***I still have not heard from you and it has been over two weeks nowI have been trying to be very patient and work with you guysI don't believe this is the proper way to do businessAs a customer, and a father of two little girls, I do not feel comfortable with this situation and riding this motorcycleI have no idea what has been done to this motorcycle, if any, I do not even know if your technician is *** CertifiedThere is no way that this is taking this long to address the concerns that I foundI haven't had the bike for over a month and you guys have had it half of that timeAt this point I would just rather have you guys keep the bike and just pay the bike off and I will take my business else whereJust to confirm, below you will find the things that were addressed that needed to be taken care ofAs a new bike that was supposed to be sold to me, I would expect that these things be REPLACED on the bike and not just FIXED, I do not believe I should be held responsible for the cost of this first service, the full month I had to pay for to my finance company, and the full month that I had to pay for on my storage unit that is emptyAs a business man, I would greatly appreciate a response to this matterConcerns that need to be addressedBuzzing noise when riding
Front fairing that sits on top of front tire
Plastics and push-pins under the front headlights
Left side mirror Windscreen
Left side turn signal
Left side fairings/Plastics (front to back)
Left side metal piece that sits on left handle bar
Left side muffler
Left side muffler mount/Passenger footpeg
Thank you, Alex RI advised him all the concerns he had we would address and once they were completed we would let him know so he could pick his motorcycle upOn April 22, I emailed *** *** letting him know the status of all the repairs that had been completed on his motorcycle which at that point had been the mechanic and I had rode the bike and we addressed the buzzing noise which he had stated in the email, The front fairing which is the front fender that is a mounted above the front tire had a spot on it that he stated he thought had been touched up with touch up paint was addressed which was black tar that was removed, The front fairing had been removed and reinstalled properly with all the right pushpins installed, The turn signals had been fixed and were operational, and I had ordered a replacement muffler that would be here to be installed on April 27, 2015, I advised him I was sending the motorcycle out to be professionally detailed once the muffler was installed on April 27, As of me writing this letter on April 30, I took the Motorcycle to be professionally detailed this morning as all the concerns that were stated in the above email are completed and *** ***'s motorcycle will be ready to be picked up on Saturday May 2, Thank you,
Keith C
Motorcycle Manager

04/17/2014To whom It may concern:This letter is in response to a complaint from (*** ***) in regards to her purchase of *** ***All matters have been addressed and *** *** is happy and satisfied with her purchase.we apologize to *** *** for the delay of
resolving this matter due to change of our management team hereAny questions and concerns in regards to this matter please feel free to contact meanytime