Jeff Diamond Law Firm

Apogee ( MyResNet )W 23rd StreetAustin, TX 78705March 6, 2018*** ***PO BOX 1258Denton, TX 76202Dear Mr***,Thank you for our phone conversations on February 12th.The University of North Texas has partnered with Apogee to provide managed network servicesThis network
provides a fast-reliable internet connection for all on-campus residentsIn your Revdex.com filing you mentioned that you experienced service interruption that was caused by power or fiber issues.We were unable to confirm any power or fiber issues that would have directly affected your internet services, however, internet outages can occur without noticeWe apologize for any inconvenience that this may have caused.In our discussions we also identified that the devices linked to your MyResNet account were not properly registered which can cause service interruptionsDuring our conversation you agreed that the devices are now properly registered and you are no longer experiencing service interruptionsIf you experience any further issues, feel free to contact our 24-hour support centerWe would be glad to assist you.I appreciate you taking the time to discuss your concerns.Sincerely,*** ***
Director Student Services