Jeff Fante's Plumbing, Heating and Air Conditioning Reviews (%countItem)
Jeff Fante's Plumbing, Heating and Air Conditioning Rating
Address: 35 Charleston Rd, Willingboro, New Jersey, United States, 08046-2014
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Fantes installed new water heater without expansion tank. Township warned improper install. They installed expansion tank improperly which caused multiple leaks. Now hot water valve leaks. They cames to inspect and advised to replace hot water relief valve and was paid 164$.
Now they will not fix the hot water valve without additional payment. They were paid 164$, why cant they fix it? I'm willing to pay them up to 50$ to fix
I personally reached out to Mr. this past Sunday and had a conversation with him concerning his issues. Apparently, my office was quoting him to replace his part but was not taking into account that he had already paid $164 during the initial visit. I set up an appointment while I was on the phone with him for Tuesday, July 31. The appointment is now complete and the work performed was the following:
A new temperature and pressure relief valve was installed on his hot water heater. I did this at no charge to the homeowner and for his inconvenience and to show that I was sincere in helping him, I refunded his initial $164.00 payment. He should be responding to the Revdex.com and stating he is 100% happy. Please let me know if there's anything else you need me to do.
Thank you,Jeff F
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I got two brand conditioning and heating systems installed in May 2015. I was not told either verbally or in writing of any regular servicing required for either of them. There was no communication/phone etc after installation. In fact, they did not even leave any original manual/warranty details. I was only told that the filters needed to be replaced on a regular basis. I did comply with that instruction. However, one of the unit stopped providing cool air few days back. I called the company promptly. I paid the minimum call put charges. To my surprise, the service engineer told me that the system is leaking and costs over 491 dollars for the unit to be repaired. This is in spite of 10 year free parts warranty. I am worried about the adverse effect of heat on the health of my family and the pets.
On November 23, 2015 we performed a complete two (2) zone heating and air conditioning installation along with a homeowner supplied water heater. The sale was for $13,000 for the two zone HVAC systems plus $400 for the installation of the homeowner supplied hot water heater, totaling $13,400. All township permits were acquired and paid for in full. The HVAC systems we installed comes with a factory warranty of ten (10) years on Lennox manufacturer parts, expiring November 23, 2025, and a one (1) year labor warranty from Fante’s, expiring November 23, 2016. At the completion of each installation it is routine for our installers to walk the homeowner through a tutorial of their new system: including filter replacement, thermostat operation, and a maintenance schedule. At this time homeowners receive all manuals for their systems because it is imperative that the Township inspector can view these manuals upon Township Final Inspections. Within these manuals, it outlines the equipment’s warranties as well as maintenance being required by the manufacturer to support the warranty. With that said, Fante’s does offer each homeowner Maintenance Agreements at the time of install completion and again when they near the end of their one (1) year labor mark. These agreement offers are sent through mail / email / phone calls. It is also the responsibility of the homeowner to call for seasonal maintenance visits.
The homeowner recently contacted Fante’s for service. A service technician was scheduled and dispatched on Monday, July 2nd, 2018. Upon arrival, the technician immediately found both outdoor condensing units covered and matted in dust and debris. It was very apparent that the systems have not been serviced, or maintenanced, since the systems were installed back in 2015. It was also noticed that there was some oil debris at the bottom of one of the condensing units. This can be an indication of a possible refrigerant leak. When A/C systems operate with these clogged condenser coils it creates extremely high pressure, putting tremendous strain on the unit. Especially, during a heat spell of temps reaching upwards of 98 degrees, as was the case during this appointment....
After completing a thorough review of the systems, the technician went inside the home to discuss the report with the homeowner. Upon speaking to *** she had expressed interest in speaking with her husband on the telephone due to him not being on site at the time of our visit. While our technician was attempting to explain the diagnosis over the phone, he was met with very high resistance from *** Our technician attempted to apologize several times, but was cut off each time by a very disgruntled *** During this phone call, *** made it very clear that we were not authorized to perform any work at this time and that he would like us to leave his property. Our technician apologized one last time and then left the premises after collecting the dispatch fee of $95 plus tax, waiving our $150 labor/diagnostic fee.
If I can be of any more assistance please let me know.
Thank you, Jeff Fante
Complaint: ***
I am rejecting this response because:
Thank you for your time and effort in answering to my complaint. However, I do not accept any aspects of your answer as explained below
1. The cost was over 15,000.00. However, *** refunded part of the payment as per their promotion policy.
2. I still have not received township permits and approval.
3. At the completion of installation your installers did not provide a tutorial of the new system. I was only showed where the filter is and how to replace it. No mention of maintenance schedule was ever made.
4. No warranty or operation manuals were provided
5. Not even a single phone call or email in connection with any aspects of maintenance were made
6. Moreover, I have spoken to many friends and colleagues. No one has said that they get annual service for their AC and heating systems.
7. On July 2nd, 2018, I spoke to the service technician from Fante’s who visited the site. His primary aim appeared to be to charge as much as he can than to provide any useful information.
8. The service technician did not provide any information of the location of possible leak and said it can cost many thousands of dollars to diagnose the problem that can be done only when the weather is cooler. As a result, I wonder what is the meaning of “waiving our $150 labor/diagnostic fee”.
9. I have to ask the gentleman not to proceed with any work as I did not have any faith and confidence in him.
10. In short, it was a very poor and dishonest customer service. I felt that I was cheated. I wonder if the leak of the coolant is the result of improper installation.
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Regards
I would like to offer an opportunity to reevaluate the situation with you present at the site. I would like to send my field supervisor and service manager during normal working hours, when it's also convenient for you to be there. If we find there is something related to our installation, I would be more than willing to take care of that at no charge to you. As far as the maintenance is concerned, we can discuss what needs to be done at the time of the inspection.
Let me know if this is agreeable to you.
Jeff Fante
I provided my property manager Fante’s information because my tenant explained that all the plumbing was backed up in the property. Fante’s came to the property on 23 April and snaked the plumbing lines. In less then a week, we had to call Fante’s to the property for the same existing problem. Of course, they wanted to charge the same price for snaking the drain again. I gave them a call and spoke to Jonenne, I explained Im not going to keep paying that amount of money for something you aren’t fixing. I asked what needs to be done to provide this from reoccurring. She explained, that installing a clean out drain would be the solution. I asked her to provide a quote, and she provided $1500-$1800. She explained that she couldn’t provide a specific quote but it would be between $1500-$1800. I told her, since I’m overseas and I would be asleep by the time they arrive at the property, that I would proved my credit card based on the quote. Knowing that the maximum would be $1800. The work was completed and several days later I received an invoice for $500 over the quote. I sent an email to Jonenne explaining how and my credit card was processed for $500 over the amount and I didn’t authorize this additional charge. At first, she said she got authorization for my property manager which was false plus she does not have the authority to authorize charges to my debit or credit cards. Then she said, that the quote was just a starting point which that was false too. The last response from the company, explained that they will be what they can do and I’ve never heard back from the company. At no point did I authorize Fante’s to charge an additional $500 to my credit card. This was a fraudulent transaction.
A phone quote was given, sight unseen, to install a cleanout for the sewer line, estimated at 1,500 to 1,800. When the mechanic arrived at the property he discovered a concrete patio was covering the sewer line. At that time it was determined that we had to perform unexpected jackhammering necessary to gain access to the line. Also, removing the broken concrete from the site.This was the reason for the additional $500.00 charge. It is unclear at this time on whether or not an authorization was given, so my office made a decision to refund the $500. A refund was issued to the Miss Rivero's credit card on May 29th, 2018 in the amount of $500. It is my understanding that the homeowner is satisfied with the resolution. I've also reached out by e-mail to Miss Rivero to further discuss the situation if she would like.Sincerely, Jeff Fante