Jeff Knight State Farm

See attached document [redacted] ,In response to the Revdex.com concern my office manager, staff and I have spent a good deal of time trying to resolve this issue with this person and [redacted] himselfWe are eager to rest this situation as it is becoming an excessive waste of our timeObviously, there are two sides to every story and I will lay-out my version below.On 8/24/at 8:am [redacted] called and cancelled his polices with State FarmThe effective date of the cancellation was 8/(See Graph #Cisco Call Log)Cancellations take affect when we are notified by or verified with the customer(s)Ironically, we made three phones calls and mailed one post card asking him to call our office last summer for other service related issues with no contact back from the client during this time in question [redacted] said, " [redacted] was too busy to call"Additionally, there was no activity on this from September through DecemberStarting in January, my team has had many conversations with [redacted] around this until 3/10/Based on her aggressive attitude towards my team and threatening language to them and me, I instructed them that only I will handle this situation.My only conversation with [redacted] was on 3/20/and it lasted about minutesIt's important to know that [redacted] is not the policy holder nor, is she an insured on [redacted] ***'s policiesI should not even be speaking with her without approval from [redacted] ***She is an eager employee at an [redacted] acting as [redacted] and she is the one who filed this claim with youWe deal with other companies as clients come and go on a weekly basisObviously, we have a system for events just like this and I have attached our cancellation letter we would use in a case like thisAdditionally, my entire team is state licensed, trained and able to handle daily service events, similar to thisMy Office Manager is authorized to represent State Farm and my agency in disputesThe bottom line is, when we are notified by a client to cancel their home policy, it takes about I minute to complete this task.As we spoke, her tone elevated and she said directly to me, "You're about to be dealing with [redacted] face to face in your office"Once a conversation goes in that direction, I remove myself and go in another directionIn an attempt to remedy this situation, I informed [redacted] of the cancellation date and she disagreed and said she has proof that she informed us priorShe said, "I will get you the information" and I ended the callThat's where we are nowThe current status is and her statement states, she has the necessary documents/information and she will provide them to us, including, recorded calls and electronic fax history logs dated 6/18/That has not occurredShe has provided us with a hand-written , non-standard 3rd and 4th Urgent Faxes dated 1/17/and 2/to us in attempt to strengthen her claimThis is the first time I have seen the 4th requestThese documents are not date or time stamped and not acceptableTo be clear, we need something dated 6/18, not Large URGENT !!! faxes dated 1/17/Please notice my copy of the fax we received on 1/17/with a date stamp.Our cancellations policy requires either a written and signed or verbal requestAll cancellations must be verified with the policy holderIf we receive written notice on day X and we don't reach the client until days later verify, we are able to back to the original request dateWe cannot back date prior to the 1st acceptable form of notice.Additionally, I am alarmed to receive this concern from the Revdex.com because as it currently stands, this is an open item and I am waiting on proof that they said they havePeriod end of storyNothing since 3/I also know that the Revdex.com concern was filed by [redacted] I would like to ask the Revdex.com to send me their policy for verifying the authenticity of claims made by 3rd party individualsI did not know the Revdex.com addresses business to business relations? On 3/27/17, as I was writing this, at 12:I spoke with [redacted] and he stated, "He was not aware of a Revdex.com claim made, and it must have been [redacted] "Please note, the email on the Revdex.com claim is [redacted] 's [redacted] email address.I would enjoy the opportunity to discuss this with the OD of Insurance as I have reached out to my resources in an attempt to reach an agreement but in the insurance world there are rules which an [redacted] employee should understand and followWithout proof of cancellation, we would be liable, if someone filed a claim during this window of contention because we don't have proof otherwiseHer statement contained within this concern affirms my suspicion that she is acting rogue and without guidance from her firm or without any degree of professionalism.Initially, we as we researched this we gave her the benefit of the doubt in hopes that we made a mistake, (human error) or our processing department made a mistakeWe did not find anything to warrant this claimFurthermore, as if there was not enough information available to justify the 8/24/cancel date and this is key, no one is disputing that his autos were cancelled on 8/24/via a phone call from [redacted] ***In this case, he moved all his insurance from State Farm to [redacted] My question is, "Why is it O.Kto have the autos cancel on 8/and not 6/18?"I believe what happened is that [redacted] submitted an application in June with [redacted] and failed to notify us in a timely mannerWhen cancelling with another company, one typically uses a commonly used, industry standard form signed by the policy holder, (enclosed) faxed or emailed with a copy given to the policy holder and a copy saved by the agency for situations like thisThat did not occurThe initial cancellation call from [redacted] occurred on 8/24, (See call log below)In addition, we did not receive a phone call on 6/from [redacted] , [redacted] or [redacted] ***.In closing, my agency is rated in the top 1% of all Ohio State Farm agencies (Agencies) for growth and customer satisfaction and I take these claims seriouslyI have addressed this situation internally with many departments and managementIf [redacted] was an employee at my agency, I would have to say she did not follow the proper procedures for notifying another insurance company for a cancellation and she is trying to, "Yell, kick and scream" in order to "save face" in front of the customer and in my opinion it's dishonest, unprofessional and slander.CALL LOGOrigination Extension Description Extension Call Direction Called/Calling Party Number Ring Time Talk Time Duration Call Release Action8/24/ Shalon H*** [redacted] INBOUND 00:00: 00:01: 00:01: Called Party Hangup8:39:AM Line 1Sincerely,Jeff K***

See attached document[redacted],In response to the Revdex.com concern my office manager, staff and I have spent a good deal of time trying to resolve this issue with this person and [redacted] himself. We are eager to rest this situation as it is becoming an excessive waste of our time. Obviously, there are two...

sides to every story and I will lay-out my version below.On 8/24/16 at 8:39 am [redacted] called and cancelled his polices with State Farm. The effective date of the cancellation was 8/24. (See Graph #1 Cisco Call Log). Cancellations take affect when we are notified by or verified with the customer(s). Ironically, we made three phones calls and mailed one post card asking him to call our office last summer for other service related issues with no contact back from the client during this time in question. [redacted] said, "[redacted] was too busy to call". Additionally, there was no activity on this from September through December. Starting in January, 17 my team has had many conversations with [redacted] around this until 3/10/17. Based on her aggressive attitude towards my team and threatening language to them and me, I instructed them that only I will handle this situation.My only conversation with [redacted] was on 3/20/17 and it lasted about 12 minutes. It's important to know that [redacted] is not the policy holder nor, is she an insured on [redacted]'s policies. I should not even be speaking with her without approval from [redacted]. She is an eager employee at an [redacted] acting as [redacted] and she is the one who filed this claim with you. We deal with other companies as clients come and go on a weekly basis. Obviously, we have a system for events just like this and I have attached our cancellation letter we would use in a case like this. Additionally, my entire team is state licensed, trained and able to handle daily service events, similar to this. My Office Manager is authorized to represent State Farm and my agency in disputes. The bottom line is, when we are notified by a client to cancel their home policy, it takes about I minute to complete this task.As we spoke, her tone elevated and she said directly to me, "You're about to be dealing with [redacted] face to face in your office". Once a conversation goes in that direction, I remove myself and go in another direction. In an attempt to remedy this situation, I informed [redacted] of the cancellation date and she disagreed and said she has proof that she informed us prior. She said, "I will get you the information" and I ended the call. That's where we are now. The current status is and her statement states, she has the necessary documents/information and she will provide them to us, including, recorded calls and electronic fax history logs dated 6/18/16. That has not occurred. She has provided us with a hand-written , non-standard 3rd and 4th Urgent Faxes dated 1/17/17 and 2/20 to us in attempt to strengthen her claim. This is the first time I have seen the 4th request. These documents are not date or time stamped and not acceptable. To be clear, we need something dated 6/18, not Large URGENT !!! faxes dated 1/17/17. Please notice my copy of the fax we received on 1/17/17 with a date stamp.Our cancellations policy requires either a written and signed or verbal request. All cancellations must be verified with the policy holder. If we receive written notice on day X and we don't reach the client until 10 days later verify, we are able to back to the original request date. We cannot back date prior to the 1st acceptable form of notice.Additionally, I am alarmed to receive this concern from the Revdex.com because as it currently stands, this is an open item and I am waiting on proof that they said they have. Period end of story. Nothing since 3/20. I also know that the Revdex.com concern was filed by [redacted]. I would like to ask the Revdex.com to send me their policy for verifying the authenticity of claims made by 3rd party individuals. I did not know the Revdex.com addresses business to business relations? On 3/27/17, as I was writing this, at 12:33 I spoke with [redacted] and he stated, "He was not aware of a Revdex.com claim made, and it must have been [redacted]". Please note, the email on the Revdex.com claim is [redacted]'s [redacted] email address.I would enjoy the opportunity to discuss this with the OD of Insurance as I have reached out to my resources in an attempt to reach an agreement but in the insurance world there are rules which an [redacted] employee should understand and follow. Without proof of cancellation, we would be liable, if someone filed a claim during this window of contention because we don't have proof otherwise. Her statement contained within this concern affirms my suspicion that she is acting rogue and without guidance from her firm or without any degree of professionalism.Initially, we as we researched this we gave her the benefit of the doubt in hopes that we made a mistake, (human error) or our processing department made a mistake. We did not find anything to warrant this claim. Furthermore, as if there was not enough information available to justify the 8/24/16 cancel date and this is key, no one is disputing that his autos were cancelled on 8/24/16 via a phone call from [redacted]. In this case, he moved all his insurance from State Farm to [redacted]. My question is, "Why is it O.K. to have the autos cancel on 8/24 and not 6/18?"I believe what happened is that [redacted] submitted an application in June with [redacted] and failed to notify us in a timely manner. When cancelling with another company, one typically uses a commonly used, industry standard form signed by the policy holder, (enclosed) faxed or emailed with a copy given to the policy holder and a copy saved by the agency for situations like this. That did not occur. The initial cancellation call from [redacted] occurred on 8/24, (See call log below). In addition, we did not receive a phone call on 6/18 from [redacted], [redacted] or [redacted].In closing, my agency is rated in the top 1% of all Ohio State Farm agencies (435 Agencies) for growth and customer satisfaction and I take these claims seriously. I have addressed this situation internally with many departments and management. If [redacted] was an employee at my agency, I would have to say she did not follow the proper procedures for notifying another insurance company for a cancellation and she is trying to, "Yell, kick and scream" in order to "save face" in front of the customer and in my opinion it's dishonest, unprofessional and slander.CALL LOGOrigination  Extension Description    Extension   Call Direction   Called/Calling Party Number    Ring Time   Talk Time   Duration   Call Release Action8/24/2016  Shalon H[redacted]              [redacted]  INBOUND        5136594761                              00:00:03     00:01:13    00:01:16   Called Party Hangup8:39:14 AM  Line 1Sincerely,Jeff K[redacted]

Revdex.com spoke with consumer and he indicated that he had given permission to contact who had filed this complaint on his behalf and that the business did provide him with refund and cancelled policy.