Jeff Salz Custom Cabinetry

Please see the attached documents. We spoke with the person filing the complaint and came to an agreement on a refund and that we would also send some additional parts to her at no charge. Both parties feel this matter has been reconciled amicably. Kind regards, [redacted] COO Barr, Inc

We have contacted the customer and asked for receipts showing the charges for parts that he felt should have been included. He is busy opening his restaurant so has not had time to put that information together. We realize that he has other priorities at this time and have no problem waiting until...

he is able to provide them.The error on our end was that we did not send a copy of the invoice to the customer. He paid by credit card and for some reason our salesperson did not follow up by sending it. The invoice explains in better detail what is included and what it not. The main items that do not come with the system are expansion valve and solenoid coil.  These would be the 2 items that he is disputing.The items that the installation company would have to supply would be the refrigerant and all piping and of course the installation charges. We will certainly work with him but would first like to see the receipts to verify. Please advise should you have any questions. We will continue to monitor this and will wait for a reply from the customer.

Please see the attached documents. We spoke with the person filing the complaint and came to an agreement on a refund and that we would also send some additional parts to her at no charge. Both parties feel this matter has been reconciled amicably. Kind regards, [redacted] COO Barr, Inc