*** ***,
The below response is from the *** location and provided to me from *** ***, General Manager
"*** has spoke with her a few times since this complaintObviously we apologized for a poor explanation of the mailThe difference of her trade value was a change after months
since her prior visitAfter *** talking with her, he offered to help in assist in getting her more money for her car and assist in her new car purchaseHer last conversation with *** was that she was still considering trading with usWe have attempted to reach her last and waiting for her response as to when she would like to come inThere was no misrepresentation in the ad
Sincerely, *** ***
Regarding the complaint filed by Ms***
Ms*** was told that she can return the vehicle and receive her down payment backThe check that she wrote for $was returned from the bank as non payable
Sincerely,
*** ***
Jeff Wyler Automotive Family
In response, Ms*** did not buy the vehicle from Jeff Wyler. She brought the vehicle in and we made key.
She only brought us key we did not know she had a 3rd key so that is why the 3rd key did not work because we reprogrammed the 2ndWe did reprogram all keys free of charge when we found out about the issue.
When she called about the scratches she spoke with *** ***, Service Manager, he assumed no responsibility for the scratches, but did say he would look at them and see if anything could be done. After looking at the vehicle, he realized it was nothing we could have doneWe have nothing that would scratch the vehicle the way it was scratchedWe did try to buff them out, free of charge, for her as a good will gesture. *** never asked her to sign any paperwork and just wanted to give her the keys so nothing would get lost, so she could go out to her vehicle when the police showed up for her to do her police report.
We never asked her to leave, even told her she could wait in our waiting room until the police showed up. After a couple hours of her waiting on the police, she came to him and said she was just going to go to the police station to get a police report writtenNot sure what she wanted a police report for, she just said her insurance said to get one
Also our paint touch up guy was here that day and *** had him look at the scratches, to get his opinion and he said that the vehicle had already been touched up by someone.
We believe that the dealership did not cause these scratchesThe key complaint was addressed and she was not charged for the reprogramming of all keys. Just the initial charge
Sincerely,
*** ***
Fixed Operations Director
Jeff Wyler Nissan of Colerain
Jenny ***, Service Directory, Jeff Wyler Colerain Nissan, stated that they were refunding the remaining amount owed Friday, 6/and the customer will be back in to have the recall work inspected
Thank you,
*** ***
Jeff
Wyler Automotive Family
Regarding the complaint filed by Ms***Our sales manager spoke with her 4/in the morning and they were going to adjust her trade amount and paymentShe told *** sales mgr., that she was satisfied again at that pointShe also stated she was going to withdraw her
complaint
Sincerely, *** *** Jeff Wyler Automotive Family
Below is the comment submitted by Ms*** *** to our Dealer *** ***, regarding her complaintAll her concerns have been addressed
Thank you,
*** ***
Jeff Wyler Automotive Family
Review:
I met with *** *** on Saturday May My experience with him was the most pleasant experience I had with a sales industryHe was friendly and helpful and made me feel like a valued customered even though this was my first time purchasing a car at this dealershipThe sales person he introduced me to *** ***,was excellent as wellHe was knowledgeable and patient with me, answering all my questionI would definitely recommend this dealership to my friends andfamily, and especially *** * ***Thank you very much for restoring my faith in salesmen
Below is the comment submitted by Ms*** *** to our Dealer *** ***, regarding her complaintAll her concerns have been addressed
Thank you,
*** ***
Jeff Wyler Automotive Family
Review:
I met with *** *** on Saturday May My experience with him was the most pleasant
experience I had with a sales industryHe was friendly and helpful and made me feel like a valued customered even though this was my first time purchasing a car at this dealershipThe sales person he introduced me to *** ***,was excellent as wellHe was knowledgeable and patient with me, answering all my questionI would definitely recommend this dealership to my friends andfamily, and especially *** * ***Thank you very much for restoring my faith in salesmen
Regarding the complaint filed by Mr. [redacted].
Below is the response from [redacted], General Manager.
"Sorry, it took so long to respond. We painted the customers hood and gave him a lifetime warranty on the paint. He’s still not happy. He wants 33% off. We have told the Revdex.com and the customer...
that we did everything that we promised and will not do anything else.
Sincerely,
[redacted]
Jeff Wyler Automotive Family
34, 34); font-family: arial; font-size: small; background-color: rgb(255, 255, 255);">I have received the response from the dealership, and I have also spoken to Lee Kendricks in the finance department regarding the down payment which I gave 1000.00 Cash and Credit towards the bounced check on February 24th ! Receipts are attached. I was told by Lee in finance that I will be given a check by corporate in order to cover my down payment when I return the car and sign the paperwork necessary to reverse the sale. !
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: [redacted]
font-size: 12.8000001907349px; font-family: arial, sans-serif;"> <[redacted]>Date: Thu, Jun 11, 2015 at 4:12 PMSubject: Complaint ID#[redacted]To: [redacted] <[redacted]>
Good afternoon,
Regarding the complaint filed by [redacted].
We would like to apologize to Mr. [redacted] for the amount of time it had taken to address all of his concerns. I spoke with [redacted], Service Mgr., Jeff Wyler Colerain. She stated that the mechanical issues have been resolved and that Mr. [redacted] was last in 5/30 and we replaced 3 tires.
To the best of Ms. [redacted]’s knowledge, Mr. [redacted]’s mechanical issues have been resolved.
Sincerely,
[redacted]
Jeff Wyler Automotive Family
My husband and I went to this dealership on a weekend looking to buy a honda accord. Our salesman [redacted] was very nice, helpful and patient to us. Until [redacted], apparently he was the sales manager, talked to us. This is not our first time buying a car and we are not the ones who buy a car in a day. I know it is sales.. But he was so rude to us. He is kinda persistent for us to buy a car today and I know how it works. But when we told told him that we are not buying a car and I told him, thank you for you business, HE SAID, "THERE IS NO BUSINESS" and just left and walked away without even saying thank you. My husband and I heard it right and that [redacted] me off to the roof. He even kinda told us that we wasted [redacted]'s time if we don't buy a car today. I didn't need to hear that and I don't really care. I don't think customers should be treated like that. It is not because we are asians, we will be treated like this. I think he was being racist. I had to talk and confront him but he doesn't seem apologetic with what happened and even boastful. he didn't apologize with his attitude and I told him that we were supposed to be speaking with another manager and he told he was the manager. that i'm supposed to talk to. I know he was trying to get away from it because [redacted], the other sales man told me that there is another manager who was gonna talk to me. when he said he was the manager, I could not believe it. I think he lied on that part so we just went away and our day has gone bad anyway because of his attitude. I felt like we were definitely disrespected at all level by this man and poor [redacted], we would have come back next week for the good deal he gave us. But now, I would not even come back in your place in a heart beat. I have bought cars before and went to different dealership but never treated like this. Customers deserve a good customer service. I've never been told by someone that there is no business. I know there wasn't but your supposed to at least say thank you. Never did I hear it from this annoying man. He was very rude!!!! I am a Registered Nurse and my husband works in customer service and we know what customer service means. He made me so mad! I'm definitely not coming back to your place. Disgusting and ridiculous racist customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was definitely not left "3 messages" - I use a specific voicemail service called YouMail that logs every call and records them as well. Even if my phone was "out of service" or turned off, the call would be sent to the log. I have verified this with my voicemail company and they can provide evidence that I was not called 3 times. I, however, DO have the one voicemail from her that I referenced at the time of this initial complaint. All calls since then have been ignored. I always get her voicemail and she refuses to call back.
Again, that PDF shows me nothing other than the fact that the guy who took my car in was completely confused with what I was saying. I had already diagnosed the problem myself prior to bringing the car in. I may have given an explanation of what was happening, but my instructions were very specific that I wanted a brake estimate. When I called on the phone, they told me that I would have to bring the car in so they could see whether or not it was just the rotors, the pads, or calipers. I did indeed try to get a quote prior to this via phone and they told me to bring it in. This contradicts the response that was just given. I have phone logs if needed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes I spoke to you earlier today about my claim with Jeff Wyler Honda,
and after 6 weeks of deliberation and finding out that I cannot get a
new car because mine has already been titled, because of delays we went
through on getting mine repaired. I have come to the conclusion, a 10%
rebate of the purchase price of my new vehicle which is $3080.60. I
have come to this amount with a heavy heart because this amount does not
make me satisfied or the dealership satisfied because I feel that what
occurred at the dealership to myself was very dishonest and immoral.
Hiding damage to my new vehicle is unconsciounable and dishonest. I
have come to this amount because I feel that if they would have offered
this car to me as damaged and me knowing it, I would not have felt
comfortable paying full price for a damaged vehicle I would have picked
a brand new one off the lot. This should have been offered to me instead
of trying to hide the damage and tricking me to drive off the lot and
sticking me with a damaged vehicle. I feel that this 10 percent rebate
will bring this to the attention of the owner and disciplinary actions
will be administered correctly. The dishonesty that they have shown in
the performance of their jobs. I do not blame the dealership, I blame
the employees . The dealership is responsible for their employees
actions. I have dealt with issues going on 6 plus weeks now, I've
missed two half days of work, traveled over 200 miles, numerous phone
calls and aggravation with no satisfaction. I will settle for nothing
less than 10 percent rebate. This is more than fair on my part, I feel
that what they have done is theft by deception. They damaged the car,
tried to hide the damage by beating out the dent with a mallet, and
tried to trick me into driving off the lot and once I had gotten home
with my car and then found out my new car was damaged to the tune of
just under 800.00 dollars, I have the repair bills, 8 hours body work 4
hours paint isn't cosmetic repair. I have a brand-new car with a hood
full of body filler. If they would have told me that there cleanup guy
fell on my hood doing extensive damage to my vehicle I would have voided
the sale and picked another new undamaged one off of the lot. I came
for a new car, not scratch and dent. I'm so glad I caught the damage at
the dealership because they would have said that it didn't happen here
Mr [redacted] you must of hit something on your way home. Theft by
deception, that's all it comes down to. 10%,Final answer!! also I will
be attaching preliminary estimate . that I was unaware of until all work
was completed . we were on agreement new car new hood no major body
work . any structure damage and I wanted a new hood 13 hours labor is
not cosmetic damage if I would have known extent of damage I would have
voided sale and picked another new car off the lot Thank you very much,
Steve [redacted]
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am rejecting this response because the MAJOR issue is still being OVERLOOKED. ! The DEALERSHIP sold me a CERTIFIED USED VAR, THAT was obviuosly not VERTIFIED. ! I was not given a car fax report. And I was not aware thst the car had been in an accident. ! If I had known the car had been in a major accident. I would nit have purchased it. ! I relied on the Certified Used Guarantee in making my decision to purvhade the car but it sounds like the Certified Used claim is a fraud. ! Where is the Certified Used Inspection for the car. ? Ive never seen it. It probably doesnt exist. ! The fact that it had a warranty or that the last repair was fixed for free does not excuse committing car sales fraud. ! Furthermore the Gentleman who responded to this claim was not an employee at the dealership when I purchased the so the majority of his statement is strictly hear say. ! I did go back to the Dealership to try to rectify this situation by trading the car. Before I went into the dealership I spoke to the GM [redacted], and I clearly stated that I did not want to be upside down on my loan and I did not want a large car payment. The deal that they offered me was insulting and was worse than the original car purchase. If my payment is 436.00 per month why in the world would I pay 687.00 for a Honda that I did not want. !? I asked if I could purchase from the Jeff Wyler Eastgate location because there was a cheaper car there. The answer was no. ! I immediately left the dealership and went to the Eastgate Jeff Wyler location. I was told by the service department and a sales rep named Sierra that I could in fact purchase from the Eastgate location. She tried to process a sale.but again Colerain Honda stopped the transaction by not answering Sierras calls to clarify why they were offering 12000.00 as a trade, because they were only going to offer me 8995.00 for it. !! I owe 15665.00 on the car. It was purchased in February. This is not right. ! I have been severely mistreated and disrespected by this dealership because I am a single black mother with bad credit. !! I work hard and deserve to be treated just like any other customer. I am very unhappy and distraught over this situation. The stress of this matter has caused me to have several asthma attacks, and countless sleepless nights. I am now on a medical leave because of all the stress. ! This is not the way to treat someone who patronized your business in good faith. ! I will not let this go until I have my Down Payment back and they take possession of this car, with no remaining balance due from me to my lender,or a refund of the negative equity is given to me so that I wont suffer any additional financial hardship as a result of this fraudulent and dishonest car transaction. !!!
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Kathy Roche
I had a wonderful experience at Jeff Wyler Honda car dealership. I have not purchased a car in 14 years. [redacted], sales representative and the GM, [redacted] were very helpful. They listened to my needs. They were very patient with me. I highly recommend this dealership.
Ms. [redacted],
The following is the response received from [redacted], General Mgr. for Colerain;
I spoke with [redacted].
I apologized. The salesperson acted inappropriately. [redacted] did not know who it was, but I apologized to her and explained to her that is not how we conduct business here.
I also...
let her know I had a staff meeting with everyone on the proper way to assist customers with disabilities. I also sent her a [redacted] card for $20.
[redacted]
Hi [redacted],I was contacted by the general manager and they apologized for what happen. They finally agreed to pay for the damage and a rental car. They we're saying they wouldn't pay for the repairs at first and only they would do the repairs. After they realized what the assistant manager was...
telling me was wrong. That I had to get my car fixed there and no rental car was offered, they fixed the problem. They cut the assistant manager out of the picture and agreed to refund my estimate money, fix the car, and give me a rental car. [redacted] They did resolve the issue.I would like to close the case as resolved. I tried to call but I believe I wrote down the wrong phone number you left.Best regards,[redacted]Sales ManagerBB Riverboats/Current Catering101 Riverboat RowNewport, KY 41071[redacted]
[redacted]
*** ***,
The below response is from the *** location and provided to me from *** ***, General Manager
"*** has spoke with her a few times since this complaintObviously we apologized for a poor explanation of the mailThe difference of her trade value was a change after months
since her prior visitAfter *** talking with her, he offered to help in assist in getting her more money for her car and assist in her new car purchaseHer last conversation with *** was that she was still considering trading with usWe have attempted to reach her last and waiting for her response as to when she would like to come inThere was no misrepresentation in the ad
Sincerely, *** ***
Regarding the complaint filed by Ms***
Ms*** was told that she can return the vehicle and receive her down payment backThe check that she wrote for $was returned from the bank as non payable
Sincerely,
*** ***
Jeff Wyler Automotive Family
In response, Ms*** did not buy the vehicle from Jeff Wyler. She brought the vehicle in and we made key.
She only brought us key we did not know she had a 3rd key so that is why the 3rd key did not work because we reprogrammed the 2ndWe did reprogram all keys free of charge when we found out about the issue.
When she called about the scratches she spoke with *** ***, Service Manager, he assumed no responsibility for the scratches, but did say he would look at them and see if anything could be done. After looking at the vehicle, he realized it was nothing we could have doneWe have nothing that would scratch the vehicle the way it was scratchedWe did try to buff them out, free of charge, for her as a good will gesture. *** never asked her to sign any paperwork and just wanted to give her the keys so nothing would get lost, so she could go out to her vehicle when the police showed up for her to do her police report.
We never asked her to leave, even told her she could wait in our waiting room until the police showed up. After a couple hours of her waiting on the police, she came to him and said she was just going to go to the police station to get a police report writtenNot sure what she wanted a police report for, she just said her insurance said to get one
Also our paint touch up guy was here that day and *** had him look at the scratches, to get his opinion and he said that the vehicle had already been touched up by someone.
We believe that the dealership did not cause these scratchesThe key complaint was addressed and she was not charged for the reprogramming of all keys. Just the initial charge
Sincerely,
*** ***
Fixed Operations Director
Jeff Wyler Nissan of Colerain
Jenny ***, Service Directory, Jeff Wyler Colerain Nissan, stated that they were refunding the remaining amount owed Friday, 6/and the customer will be back in to have the recall work inspected
Thank you,
*** ***
Jeff
Wyler Automotive Family
Regarding the complaint filed by Ms***Our sales manager spoke with her 4/in the morning and they were going to adjust her trade amount and paymentShe told *** sales mgr., that she was satisfied again at that pointShe also stated she was going to withdraw her
complaint
Sincerely, *** *** Jeff Wyler Automotive Family
Below is the comment submitted by Ms*** *** to our Dealer *** ***, regarding her complaintAll her concerns have been addressed
Thank you,
*** ***
Jeff Wyler Automotive Family
Review:
I met with *** *** on Saturday May My experience with him was the most pleasant experience I had with a sales industryHe was friendly and helpful and made me feel like a valued customered even though this was my first time purchasing a car at this dealershipThe sales person he introduced me to *** ***,was excellent as wellHe was knowledgeable and patient with me, answering all my questionI would definitely recommend this dealership to my friends andfamily, and especially *** * ***Thank you very much for restoring my faith in salesmen
Below is the comment submitted by Ms*** *** to our Dealer *** ***, regarding her complaintAll her concerns have been addressed
Thank you,
*** ***
Jeff Wyler Automotive Family
Review:
I met with *** *** on Saturday May My experience with him was the most pleasant
experience I had with a sales industryHe was friendly and helpful and made me feel like a valued customered even though this was my first time purchasing a car at this dealershipThe sales person he introduced me to *** ***,was excellent as wellHe was knowledgeable and patient with me, answering all my questionI would definitely recommend this dealership to my friends andfamily, and especially *** * ***Thank you very much for restoring my faith in salesmen
Regarding the complaint filed by Mr. [redacted].
Below is the response from [redacted], General Manager.
"Sorry, it took so long to respond. We painted the customers hood and gave him a lifetime warranty on the paint. He’s still not happy. He wants 33% off. We have told the Revdex.com and the customer...
that we did everything that we promised and will not do anything else.
Sincerely,
[redacted]
Jeff Wyler Automotive Family
34, 34); font-family: arial; font-size: small; background-color: rgb(255, 255, 255);">I have received the response from the dealership, and I have also spoken to Lee Kendricks in the finance department regarding the down payment which I gave 1000.00 Cash and Credit towards the bounced check on February 24th ! Receipts are attached. I was told by Lee in finance that I will be given a check by corporate in order to cover my down payment when I return the car and sign the paperwork necessary to reverse the sale. !
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: [redacted]
font-size: 12.8000001907349px; font-family: arial, sans-serif;"> <[redacted]>Date: Thu, Jun 11, 2015 at 4:12 PMSubject: Complaint ID#[redacted]To: [redacted] <[redacted]>
Good afternoon,
Regarding the complaint filed by [redacted].
We would like to apologize to Mr. [redacted] for the amount of time it had taken to address all of his concerns. I spoke with [redacted], Service Mgr., Jeff Wyler Colerain. She stated that the mechanical issues have been resolved and that Mr. [redacted] was last in 5/30 and we replaced 3 tires.
To the best of Ms. [redacted]’s knowledge, Mr. [redacted]’s mechanical issues have been resolved.
Sincerely,
[redacted]
Jeff Wyler Automotive Family
My husband and I went to this dealership on a weekend looking to buy a honda accord. Our salesman [redacted] was very nice, helpful and patient to us. Until [redacted], apparently he was the sales manager, talked to us. This is not our first time buying a car and we are not the ones who buy a car in a day. I know it is sales.. But he was so rude to us. He is kinda persistent for us to buy a car today and I know how it works. But when we told told him that we are not buying a car and I told him, thank you for you business, HE SAID, "THERE IS NO BUSINESS" and just left and walked away without even saying thank you. My husband and I heard it right and that [redacted] me off to the roof. He even kinda told us that we wasted [redacted]'s time if we don't buy a car today. I didn't need to hear that and I don't really care. I don't think customers should be treated like that. It is not because we are asians, we will be treated like this. I think he was being racist. I had to talk and confront him but he doesn't seem apologetic with what happened and even boastful. he didn't apologize with his attitude and I told him that we were supposed to be speaking with another manager and he told he was the manager. that i'm supposed to talk to. I know he was trying to get away from it because [redacted], the other sales man told me that there is another manager who was gonna talk to me. when he said he was the manager, I could not believe it. I think he lied on that part so we just went away and our day has gone bad anyway because of his attitude. I felt like we were definitely disrespected at all level by this man and poor [redacted], we would have come back next week for the good deal he gave us. But now, I would not even come back in your place in a heart beat. I have bought cars before and went to different dealership but never treated like this. Customers deserve a good customer service. I've never been told by someone that there is no business. I know there wasn't but your supposed to at least say thank you. Never did I hear it from this annoying man. He was very rude!!!! I am a Registered Nurse and my husband works in customer service and we know what customer service means. He made me so mad! I'm definitely not coming back to your place. Disgusting and ridiculous racist customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was definitely not left "3 messages" - I use a specific voicemail service called YouMail that logs every call and records them as well. Even if my phone was "out of service" or turned off, the call would be sent to the log. I have verified this with my voicemail company and they can provide evidence that I was not called 3 times. I, however, DO have the one voicemail from her that I referenced at the time of this initial complaint. All calls since then have been ignored. I always get her voicemail and she refuses to call back.
Again, that PDF shows me nothing other than the fact that the guy who took my car in was completely confused with what I was saying. I had already diagnosed the problem myself prior to bringing the car in. I may have given an explanation of what was happening, but my instructions were very specific that I wanted a brake estimate. When I called on the phone, they told me that I would have to bring the car in so they could see whether or not it was just the rotors, the pads, or calipers. I did indeed try to get a quote prior to this via phone and they told me to bring it in. This contradicts the response that was just given. I have phone logs if needed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes I spoke to you earlier today about my claim with Jeff Wyler Honda,
and after 6 weeks of deliberation and finding out that I cannot get a
new car because mine has already been titled, because of delays we went
through on getting mine repaired. I have come to the conclusion, a 10%
rebate of the purchase price of my new vehicle which is $3080.60. I
have come to this amount with a heavy heart because this amount does not
make me satisfied or the dealership satisfied because I feel that what
occurred at the dealership to myself was very dishonest and immoral.
Hiding damage to my new vehicle is unconsciounable and dishonest. I
have come to this amount because I feel that if they would have offered
this car to me as damaged and me knowing it, I would not have felt
comfortable paying full price for a damaged vehicle I would have picked
a brand new one off the lot. This should have been offered to me instead
of trying to hide the damage and tricking me to drive off the lot and
sticking me with a damaged vehicle. I feel that this 10 percent rebate
will bring this to the attention of the owner and disciplinary actions
will be administered correctly. The dishonesty that they have shown in
the performance of their jobs. I do not blame the dealership, I blame
the employees . The dealership is responsible for their employees
actions. I have dealt with issues going on 6 plus weeks now, I've
missed two half days of work, traveled over 200 miles, numerous phone
calls and aggravation with no satisfaction. I will settle for nothing
less than 10 percent rebate. This is more than fair on my part, I feel
that what they have done is theft by deception. They damaged the car,
tried to hide the damage by beating out the dent with a mallet, and
tried to trick me into driving off the lot and once I had gotten home
with my car and then found out my new car was damaged to the tune of
just under 800.00 dollars, I have the repair bills, 8 hours body work 4
hours paint isn't cosmetic repair. I have a brand-new car with a hood
full of body filler. If they would have told me that there cleanup guy
fell on my hood doing extensive damage to my vehicle I would have voided
the sale and picked another new undamaged one off of the lot. I came
for a new car, not scratch and dent. I'm so glad I caught the damage at
the dealership because they would have said that it didn't happen here
Mr [redacted] you must of hit something on your way home. Theft by
deception, that's all it comes down to. 10%,Final answer!! also I will
be attaching preliminary estimate . that I was unaware of until all work
was completed . we were on agreement new car new hood no major body
work . any structure damage and I wanted a new hood 13 hours labor is
not cosmetic damage if I would have known extent of damage I would have
voided sale and picked another new car off the lot Thank you very much,
Steve [redacted]
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am rejecting this response because the MAJOR issue is still being OVERLOOKED. ! The DEALERSHIP sold me a CERTIFIED USED VAR, THAT was obviuosly not VERTIFIED. ! I was not given a car fax report. And I was not aware thst the car had been in an accident. ! If I had known the car had been in a major accident. I would nit have purchased it. ! I relied on the Certified Used Guarantee in making my decision to purvhade the car but it sounds like the Certified Used claim is a fraud. ! Where is the Certified Used Inspection for the car. ? Ive never seen it. It probably doesnt exist. ! The fact that it had a warranty or that the last repair was fixed for free does not excuse committing car sales fraud. ! Furthermore the Gentleman who responded to this claim was not an employee at the dealership when I purchased the so the majority of his statement is strictly hear say. ! I did go back to the Dealership to try to rectify this situation by trading the car. Before I went into the dealership I spoke to the GM [redacted], and I clearly stated that I did not want to be upside down on my loan and I did not want a large car payment. The deal that they offered me was insulting and was worse than the original car purchase. If my payment is 436.00 per month why in the world would I pay 687.00 for a Honda that I did not want. !? I asked if I could purchase from the Jeff Wyler Eastgate location because there was a cheaper car there. The answer was no. ! I immediately left the dealership and went to the Eastgate Jeff Wyler location. I was told by the service department and a sales rep named Sierra that I could in fact purchase from the Eastgate location. She tried to process a sale.but again Colerain Honda stopped the transaction by not answering Sierras calls to clarify why they were offering 12000.00 as a trade, because they were only going to offer me 8995.00 for it. !! I owe 15665.00 on the car. It was purchased in February. This is not right. ! I have been severely mistreated and disrespected by this dealership because I am a single black mother with bad credit. !! I work hard and deserve to be treated just like any other customer. I am very unhappy and distraught over this situation. The stress of this matter has caused me to have several asthma attacks, and countless sleepless nights. I am now on a medical leave because of all the stress. ! This is not the way to treat someone who patronized your business in good faith. ! I will not let this go until I have my Down Payment back and they take possession of this car, with no remaining balance due from me to my lender,or a refund of the negative equity is given to me so that I wont suffer any additional financial hardship as a result of this fraudulent and dishonest car transaction. !!!
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Kathy Roche
I had a wonderful experience at Jeff Wyler Honda car dealership. I have not purchased a car in 14 years. [redacted], sales representative and the GM, [redacted] were very helpful. They listened to my needs. They were very patient with me. I highly recommend this dealership.
Ms. [redacted],
The following is the response received from [redacted], General Mgr. for Colerain;
I spoke with [redacted].
I apologized. The salesperson acted inappropriately. [redacted] did not know who it was, but I apologized to her and explained to her that is not how we conduct business here.
I also...
let her know I had a staff meeting with everyone on the proper way to assist customers with disabilities. I also sent her a [redacted] card for $20.
[redacted]
Hi [redacted],I was contacted by the general manager and they apologized for what happen. They finally agreed to pay for the damage and a rental car. They we're saying they wouldn't pay for the repairs at first and only they would do the repairs. After they realized what the assistant manager was...
telling me was wrong. That I had to get my car fixed there and no rental car was offered, they fixed the problem. They cut the assistant manager out of the picture and agreed to refund my estimate money, fix the car, and give me a rental car. [redacted] They did resolve the issue.I would like to close the case as resolved. I tried to call but I believe I wrote down the wrong phone number you left.Best regards,[redacted]Sales ManagerBB Riverboats/Current Catering101 Riverboat RowNewport, KY 41071[redacted]
[redacted]