From: [redacted] < [redacted] >Date: Thu, Jun 11, at 4:PMSubject: Complaint ID# [redacted] To: [redacted] < [redacted] > Good afternoon, Regarding the complaint filed by [redacted] We would like to apologize to Mr [redacted] for the amount of time it had taken to address all of his concerns I spoke with [redacted] , Service Mgr., Jeff Wyler Colerain She stated that the mechanical issues have been resolved and that Mr [redacted] was last in 5/and we replaced tires To the best of Ms [redacted] ’s knowledge, Mr [redacted] ’s mechanical issues have been resolved Sincerely, [redacted] Jeff Wyler Automotive Family
I had a wonderful experience at Jeff Wyler Honda car dealershipI have not purchased a car in years [redacted] , sales representative and the GM, [redacted] were very helpfulThey listened to my needsThey were very patient with meI highly recommend this dealership
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowYes I spoke to you earlier today about my claim with Jeff Wyler Honda, and after weeks of deliberation and finding out that I cannot get a new car because mine has already been titled, because of delays we went through on getting mine repairedI have come to the conclusion, a 10% rebate of the purchase price of my new vehicle which is $I have come to this amount with a heavy heart because this amount does not make me satisfied or the dealership satisfied because I feel that what occurred at the dealership to myself was very dishonest and immoral Hiding damage to my new vehicle is unconsciounable and dishonestI have come to this amount because I feel that if they would have offered this car to me as damaged and me knowing it, I would not have felt comfortable paying full price for a damaged vehicle I would have picked a brand new one off the lotThis should have been offered to me instead of trying to hide the damage and tricking me to drive off the lot and sticking me with a damaged vehicleI feel that this percent rebate will bring this to the attention of the owner and disciplinary actions will be administered correctlyThe dishonesty that they have shown in the performance of their jobsI do not blame the dealership, I blame the employees The dealership is responsible for their employees actionsI have dealt with issues going on plus weeks now, I've missed two half days of work, traveled over miles, numerous phone calls and aggravation with no satisfactionI will settle for nothing less than percent rebateThis is more than fair on my part, I feel that what they have done is theft by deceptionThey damaged the car, tried to hide the damage by beating out the dent with a mallet, and tried to trick me into driving off the lot and once I had gotten home with my car and then found out my new car was damaged to the tune of just under dollars, I have the repair bills, hours body work hours paint isn't cosmetic repairI have a brand-new car with a hood full of body fillerIf they would have told me that there cleanup guy fell on my hood doing extensive damage to my vehicle I would have voided the sale and picked another new undamaged one off of the lotI came for a new car, not scratch and dentI'm so glad I caught the damage at the dealership because they would have said that it didn't happen here Mr [redacted] you must of hit something on your way homeTheft by deception, that's all it comes down to10%,Final answer!! also I will be attaching preliminary estimate that I was unaware of until all work was completed we were on agreement new car new hood no major body work any structure damage and I wanted a new hood hours labor is not cosmetic damage if I would have known extent of damage I would have voided sale and picked another new car off the lot Thank you very much, Steve [redacted] Regards, [redacted] [redacted]
Hi ***,I was contacted by the general manager and they apologized for what happenThey finally agreed to pay for the damage and a rental carThey we're saying they wouldn't pay for the repairs at first and only they would do the repairsAfter they realized what the assistant manager was telling me was wrongThat I had to get my car fixed there and no rental car was offered, they fixed the problemThey cut the assistant manager out of the picture and agreed to refund my estimate money, fix the car, and give me a rental car [redacted] They did resolve the issue.I would like to close the case as resolvedI tried to call but I believe I wrote down the wrong phone number you left.Best regards, [redacted] Sales ManagerBB Riverboats/Current CateringRiverboat RowNewport, KY [redacted]
My husband and I went to this dealership on a weekend looking to buy a honda accordOur salesman [redacted] was very nice, helpful and patient to usUntil [redacted] , apparently he was the sales manager, talked to usThis is not our first time buying a car and we are not the ones who buy a car in a dayI know it is salesBut he was so rude to usHe is kinda persistent for us to buy a car today and I know how it worksBut when we told told him that we are not buying a car and I told him, thank you for you business, HE SAID, "THERE IS NO BUSINESS" and just left and walked away without even saying thank youMy husband and I heard it right and that [redacted] me off to the roofHe even kinda told us that we wasted [redacted] 's time if we don't buy a car todayI didn't need to hear that and I don't really careI don't think customers should be treated like thatIt is not because we are asians, we will be treated like thisI think he was being racistI had to talk and confront him but he doesn't seem apologetic with what happened and even boastful he didn't apologize with his attitude and I told him that we were supposed to be speaking with another manager and he told he was the managerthat i'm supposed to talk toI know he was trying to get away from it because ***, the other sales man told me that there is another manager who was gonna talk to me when he said he was the manager, I could not believe iti think he lied on that part so we just went away and our day has gone bad anyway because of his attitudei felt like we were definitely disrespected at all level by this man and poor [redacted] , we would have come back next week for the good deal he gave usBut now, I would not even come back in your place in a heart beatI have bought cars before and went to different dealership but never treated like thisCustomers deserve a good customer serviceI've never been told by someone that there is no businessI know there wasn't but your supposed to at least say thank youNever did I hear it from this annoying man He was very rude!!!! I am a Registered Nurse and my husband works in customer service and we know what customer service meansHe made me so mad! I'm definitely not coming back to your placeDisgusting and ridiculous racist customer service
From: [redacted] < [redacted] >Date: Thu, Jun 11, at 4:PMSubject: Complaint ID# [redacted] To: [redacted] < [redacted] > Good afternoon, Regarding the complaint filed by [redacted] We would like to apologize to Mr [redacted] for the amount of time it had taken to address all of his concerns I spoke with [redacted] , Service Mgr., Jeff Wyler Colerain She stated that the mechanical issues have been resolved and that Mr [redacted] was last in 5/and we replaced tires To the best of Ms [redacted] ’s knowledge, Mr [redacted] ’s mechanical issues have been resolved Sincerely, [redacted] Jeff Wyler Automotive Family
I had a wonderful experience at Jeff Wyler Honda car dealershipI have not purchased a car in years [redacted] , sales representative and the GM, [redacted] were very helpfulThey listened to my needsThey were very patient with meI highly recommend this dealership
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowYes I spoke to you earlier today about my claim with Jeff Wyler Honda, and after weeks of deliberation and finding out that I cannot get a new car because mine has already been titled, because of delays we went through on getting mine repairedI have come to the conclusion, a 10% rebate of the purchase price of my new vehicle which is $I have come to this amount with a heavy heart because this amount does not make me satisfied or the dealership satisfied because I feel that what occurred at the dealership to myself was very dishonest and immoral Hiding damage to my new vehicle is unconsciounable and dishonestI have come to this amount because I feel that if they would have offered this car to me as damaged and me knowing it, I would not have felt comfortable paying full price for a damaged vehicle I would have picked a brand new one off the lotThis should have been offered to me instead of trying to hide the damage and tricking me to drive off the lot and sticking me with a damaged vehicleI feel that this percent rebate will bring this to the attention of the owner and disciplinary actions will be administered correctlyThe dishonesty that they have shown in the performance of their jobsI do not blame the dealership, I blame the employees The dealership is responsible for their employees actionsI have dealt with issues going on plus weeks now, I've missed two half days of work, traveled over miles, numerous phone calls and aggravation with no satisfactionI will settle for nothing less than percent rebateThis is more than fair on my part, I feel that what they have done is theft by deceptionThey damaged the car, tried to hide the damage by beating out the dent with a mallet, and tried to trick me into driving off the lot and once I had gotten home with my car and then found out my new car was damaged to the tune of just under dollars, I have the repair bills, hours body work hours paint isn't cosmetic repairI have a brand-new car with a hood full of body fillerIf they would have told me that there cleanup guy fell on my hood doing extensive damage to my vehicle I would have voided the sale and picked another new undamaged one off of the lotI came for a new car, not scratch and dentI'm so glad I caught the damage at the dealership because they would have said that it didn't happen here Mr [redacted] you must of hit something on your way homeTheft by deception, that's all it comes down to10%,Final answer!! also I will be attaching preliminary estimate that I was unaware of until all work was completed we were on agreement new car new hood no major body work any structure damage and I wanted a new hood hours labor is not cosmetic damage if I would have known extent of damage I would have voided sale and picked another new car off the lot Thank you very much, Steve [redacted] Regards, [redacted] [redacted]
Hi ***,I was contacted by the general manager and they apologized for what happenThey finally agreed to pay for the damage and a rental carThey we're saying they wouldn't pay for the repairs at first and only they would do the repairsAfter they realized what the assistant manager was telling me was wrongThat I had to get my car fixed there and no rental car was offered, they fixed the problemThey cut the assistant manager out of the picture and agreed to refund my estimate money, fix the car, and give me a rental car [redacted] They did resolve the issue.I would like to close the case as resolvedI tried to call but I believe I wrote down the wrong phone number you left.Best regards, [redacted] Sales ManagerBB Riverboats/Current CateringRiverboat RowNewport, KY [redacted]
My husband and I went to this dealership on a weekend looking to buy a honda accordOur salesman [redacted] was very nice, helpful and patient to usUntil [redacted] , apparently he was the sales manager, talked to usThis is not our first time buying a car and we are not the ones who buy a car in a dayI know it is salesBut he was so rude to usHe is kinda persistent for us to buy a car today and I know how it worksBut when we told told him that we are not buying a car and I told him, thank you for you business, HE SAID, "THERE IS NO BUSINESS" and just left and walked away without even saying thank youMy husband and I heard it right and that [redacted] me off to the roofHe even kinda told us that we wasted [redacted] 's time if we don't buy a car todayI didn't need to hear that and I don't really careI don't think customers should be treated like thatIt is not because we are asians, we will be treated like thisI think he was being racistI had to talk and confront him but he doesn't seem apologetic with what happened and even boastful he didn't apologize with his attitude and I told him that we were supposed to be speaking with another manager and he told he was the managerthat i'm supposed to talk toI know he was trying to get away from it because ***, the other sales man told me that there is another manager who was gonna talk to me when he said he was the manager, I could not believe iti think he lied on that part so we just went away and our day has gone bad anyway because of his attitudei felt like we were definitely disrespected at all level by this man and poor [redacted] , we would have come back next week for the good deal he gave usBut now, I would not even come back in your place in a heart beatI have bought cars before and went to different dealership but never treated like thisCustomers deserve a good customer serviceI've never been told by someone that there is no businessI know there wasn't but your supposed to at least say thank youNever did I hear it from this annoying man He was very rude!!!! I am a Registered Nurse and my husband works in customer service and we know what customer service meansHe made me so mad! I'm definitely not coming back to your placeDisgusting and ridiculous racist customer service