Jeff Wyler Dealer Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was forced into a new impala with a high car note that will be repo in the next couple of months instead of allowing me to have my old car back also Jeff Wyler said that upon buying a new car they would mail me a gift card and I have not received that yet either Regards, [redacted] Revdex.com [redacted] ** [redacted] [redacted] This message is regarding complaint ID [redacted] submitted to Revdex.com about your business on 10/14/by [redacted] We received the information listed below from your customer This complaint has been closed as resolved If you have any questions, we are happy to assist you MESSAGE: Evon Saddler, in a telephone conversation with the Better Business Business Bureau on February 24th stated that her complaint has been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com: After reviewing the message received from B [redacted] B [redacted] , (Customer Relations Manager) regarding our original complaint, it appears as if she may not have actually read the communication that was clear on detailing what actually happenedWe attempted to be as transpa [redacted] as possible on what transpired and it most certainly wasn't about a "delay" in receiving the auto on any specific date I might suggest she re-read the complaint, with an understanding that being treated with hostility, combativeness and lack of respect while spending over $40,is something not only myself and my husband would find difficulty with, but the public in general would in our opinion find hard to swallow as well It's responses like hers, that makes a consumer like me shake my headIt feels as if she gave the standard "canned response" to a complaint that has merit, but one she failed to actually read and understandThat's a shame because if it were my business, I wouldn't gloss over issues such as these with the significant potential loss in future salesBest Regards, [redacted]

Regarding the complaint filed by *** *** *** did return her CXand purchased a new Chevy Impala
Thank you,
*** ***
Jeff Wyler Automotive Family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I respect the feedback although I may not agree with the Indiana Law, I still respect itSadly the GM, Rodney C*** was very RUDE & nonchalant about the entire situation as he advised I would be wasting my time with the Revdex.com & Attorney's General about this issueHe was very arrogant about it & found nothing wrong with telling me that many new vehicles are damaged on his lot but he is protected by Indiana Law by not having to disclose to potential customersHe mentioned something about running the vehicles through a certain part of the body shop that did not show up on CARFAXRodney C*** also tried to discourage me from filing the complaint with the Attorney's General by saying he had a good relationship with himI had to follow this situation to the endI was looking for a formal apology based on morals, values and integrity but I completely understandThanks for the assistance with this, Revdex.com.]
Regards,
*** ***

Re: Customer complaint #[redacted] 31st March, 2016 To Whom It May Concern:   Jeff Wyler Nissan of Louisville appreciates the opportunity to address all concerns brought to our attention to the best of our ability. I have had an opportunity to speak with the General Sales Manager...

regarding Mrs. [redacted] case. Mrs. [redacted] vehicle took longer than expected to arrive at our store and we communicated that to Mrs. [redacted] and her husband. Once the vehicle did arrive, Mrs. [redacted] was contacted and informed that their vehicle was available. Mrs. [redacted] declined the purchase of the vehicle. We value the relationships we build with our customers and never would want to do anything to jeopardize any future loyalty from Mr. & Mrs. [redacted]. We sincerely apologize that we could not earn their business. If you should have any further questions or comments pertaining to this case, please do not hesitate to contact me at [redacted]   Sincerely, [redacted] Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com: After reviewing the message received from B[redacted] B[redacted], (Customer Relations Manager) regarding our original complaint, it appears as if she may not have actually read the communication that was clear on detailing what actually happened. We attempted to be as transpa[redacted] as possible on what transpired and it most certainly wasn't about a "delay" in receiving the auto on any specific date.  I might suggest she re-read the complaint, with an understanding that being treated with hostility, combativeness and lack of respect while spending over $40,000 is something not only myself and my husband would find difficulty with, but the public in general would in our opinion find hard to swallow as well.  It's responses like hers, that makes a consumer like me shake my head. It feels as if she gave the standard "canned response" to a complaint that has merit, but one she failed to actually read and understand. That's a shame because if it were my business, I wouldn't gloss over issues such as these with the significant potential loss in future sales. Best Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was forced into a new impala with a high car note that will be repo in the next couple of months instead of allowing me to have my old car back also Jeff Wyler said that upon buying a new car they would mail me a 100.00 gift card and I have not received that yet either. 
Regards,
[redacted] Revdex.com[redacted]
[redacted]  **  [redacted]
 
 
[redacted]
This message is regarding complaint ID [redacted] submitted to Revdex.com about your business on 10/14/2015 by [redacted] .  
We received the information listed below from your customer.  This complaint has been closed as resolved.  If you have any questions, we are happy to assist you. 
MESSAGE:
Evon Saddler, in a telephone conversation with the Better Business Business Bureau on February 24th stated that her complaint has been resolved