Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The business has not identified the root cause of the problem They have stated I accepted the warranty What they have not stated is they are using unfair and manipulative trade practices to force consumers into products they do not want I was NEVER given the option of purchasing this $option before purchasing the vehicle During the vehicle paperwork signing I wanted this removed and the dealership representative stated they could not remove the $option that I did not request I am still seeking a full $return of funds paid Regards, [redacted]
Another update on this customerI spoke with her for a few moments yesterday (12/4) but she cut the call short because she was at work and told me she would call once she got offShe did not call back and also did not show up for her scheduled appt with [redacted] She has missed consecutive scheduled appts with themThe [redacted] waited at the dealership for nearly an hour after the appt timeI will update you again tomorrow when I reach out to her again
Ms***, Below is the response from our [redacted] location To Whom It May Concern: I received a call from the customer asking questions on his vehicle and he asked what is the price for brakesI then told him I wasn’t sure for Infinit’s but on Nissan depending on if you need rotors or not it would be around $250-$for the serviceHe said okay I will make an appointmentI told him that before we would give him a final quote we needed to look at the vehicleHe understood The customer came in for the appointment stated he was waiting and leftI contacted the customer by phone call to inform him of the previous quote for brakes that was given to him and that the price remains the sameHe said he did not have that quote he threw it awayI told him that I would print another one for him and he insisted to not do anything with the vehicle and park it out frontI told him that we hadn’t done anything to the vehicle yet and if that is what he wanted that is fine He picked up and leftHe called me a hour or so later and was very loud with his words and stated that I was a liar and fraudI tried to explain the situation to him that this is a Nissan dealer and that even though the two vehicles are similar they are in fact differentHe was yelling at me at this time with harsh words so I told the customer that I needed to let him go and if he would like to talk to me instead of yell at me I would be more than happy to obligeI then told the customer to have a great day and if he needed to talk further to callThat was the last that I had heard from him Sincerely, [redacted] Sincerely, [redacted] Jeff Wyler Automotive Family
Regarding the complaint filed by [redacted] [redacted] traded in his [redacted] and purchased a new vehicle Sincerely, [redacted] Jeff Wyler Automotive Family ###-###-####
Ms [redacted] 's vehicle is under manufacturers warranty which enables her to take to any authorized Nissan dealership in the United States While working on Ms [redacted] 's Nissan, she was given alternate transpiration at no chargeSincerely, [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They brought my check to my house today, thanks for all your help! Regards, [redacted] ***
Update: vehicle dropped off Saturday for a service issueAs before, a loaner car was provided and the service deptwill also take a look at the scratch The owners manual did come in and will be placed in the carThe check was mailed and receipt confirmed by [redacted] Thank you, [redacted] Jeff Wyler Automotive Family
255);">[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Just so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them? The connector connects to the part that was replacedThe “connector” has to be taken off the existing part and then attached to the new partMy vehicle stalled in our garage a few days after the first repair Your service center provided a tow-truck to pick up or vehicleAfter several days of “observation,” one of the service desk personnel told us about the broken connector that was glued together He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness He then proceeded to quote us a price of dollars Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff WylerFurthermore, my wife spoke with the service general manager, Mr [redacted] and he agreed that we should not be responsible for replacing the broken connectorHe said that he would locate a replacement part “used” part at a salvage center My wife said he was very friendly over the phone and really sounded as if he wanted to help us He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicleHe told her “we’ll take care of it” I didn’t know what that mean so I wanted clarificationBut then all of a sudden he could never be reached or he was out of the officeThat sensor going out or having a faulty connection means the car can stall at any timeThis is a safety issueIf you have any questions please let me know Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.If I cannot get my rim replaced,I'm not going to deal with this company any furtherThe paint on my rim was rubbed off while getting worked onIt did not happen in the car accidentIt's one rimNot all four Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowust so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them? The connector connects to the part that was replacedThe “connector” has to be taken off the existing part and then attached to the new partMy vehicle stalled in our garage a few days after the first repair Your service center provided a tow-truck to pick up or vehicleAfter several days of “observation,” one of the service desk personnel told us about the broken connector that was glued together He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness He then proceeded to quote us a price of dollars Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff WylerFurthermore, my wife spoke with the service general manager, Mr [redacted] and he agreed that we should not be responsible for replacing the broken connectorHe said that he would locate a replacement part “used” part at a salvage center My wife said he was very friendly over the phone and really sounded as if he wanted to help us He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicleHe told her “we’ll take care of it” I didn’t know what that mean so I wanted clarificationBut then all of a sudden he could never be reached or he was out of the officeThat sensor going out or having a faulty connection means the car can stall at any timeThis is a safety issueIf you have any questions please let me know Regards, [redacted] ***
[redacted] ***, Service Director, called the customer 5/12, morning time, and asked if he could bring the vehicle in so we could look at it again or assist him in getting a second opinionHe said no and hung up the phone Our plan was to diagnose and have Nissan engineering come in to look at the vehicle to give us some idea’s on a possible repair Sincerely, [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Update: I received my car back yesterday 11-14-after the dealership having my var for two weeksI requested that Jeff Wyler address my concerns about a chattering or ticking sound coming from my engineSince my car is still under warranty they were going to take care of the issueAfter they had my car friday thru Tuesday, and I heard nothing from them, I contacted themThe told me that since it was warranty work it would need to be serviced at their dodge locationThe had already had my car for almost days and had not sent it to their dodge dealershipTimes were promised and never fullfilled these time limitsThe dealership did provide me with a rental car, much smaller then my vehicle so it was very hard to transport my childrenI received word that the dodge dealership found nothing wrong with my vehicle and they were sending it back to their [redacted] locationIt arrived back on a friday night and I was told that is was going to be sent to a competing dealer for a second opinion, this was friday November 7thHaving once again not heard from the dealership all weekend and into the next week I placed a call to them on Tuesday November 11thIt took me calls to get a person to speak with as every other time I called I was sent to voicemailWhen I finally spoke to someone he said oh yeah we sent your car out to another dealership but the Managers working on your car are not in today because one is on vacation and one is sickSo I asked where my car was sent and the Service guy said he had no ideaHe called the guy that was out sick, [redacted] , and was told that my car in fact had not been sent out yet it was still at their dealership and would be sent out the following morning to [redacted] DodgeI said fineI called the following day and asked if they had heard anything since I was told I would be kept in the loop but no one called meThey said yeah your car is at [redacted] Dodge, A different dealer then they had told me the previous dayI said okThursday November 13th I finally called [redacted] because I was getting nowhere with Jeff Wyler and the Service department told me that they have not worked on my vehicle yet because the people from Jeff Wyler told them it was ok to take as long as they needI was shocked seeing as how Jeff Wyler had my car for two weeks alreadyI finally got my car back after [redacted] replaced a Rocker Arm in my engine, which I was told by [redacted] if that had not been replaced the engine would have seized up and had to have been replacedI am ver disappointed in Jeff Wyler in fairfield and would never recommend them to anyoneI have a scratch down the back side of my car that I noticed this morning since when I picked up my car last night it was darkNot only have they lied about everything but they damaged my car Regards, [redacted]
Revdex.com: Jeff Wyler had my car for two weeks and I have my vehicle back so I don't know how they can put the manual in the vehicleThey do not know what they are doing and obviously do not know that my vehicle has been picked upHighly unhappy with the serviceI do not feel like they care about their patrons and their is a lack of communication I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Unhappy customerConsistently being lied to and etcPromises being made and not following through with themTotal shock, disappointed and very upset about my experience at this locationThought this establishment really cared about there customers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowOn the second report dated 8/18/it says “upon further inspection found tab lock broken for crank sensor”According to all of the information that I have seen and have been told the lock on the harness can be broken if you're not careful when you are attempting to remove the sensor If this lock or harness was broken when I initially brought the car in for service then it should have been detailed in the written estimate they providedThere was nothing said about anything being brokenThere was a thorough and detailed report done on my car before any service was done and I repeat there was nothing stated as being brokenAgain I believe the item was broken due to negligence on behalf of the technician doing the work and I do not agree that putting glue on the connection is going to resolve this issueJeff Wyler Nissan should do what is right and replace what they broke [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Below is information provided by [redacted] ***, Jeff Wyler Fairfield 0in 0in 0pt;"> Jeff Wyler Fairfield did send two of the remaining to KMFm Kia Motor Financing, totaling $ KMF applied the payments to the wrong account and they should have this corrected by 06/*4/20*according to customer serviceCustomer service stated that the customer is aware of this We do owe one additional payment in the amount of $4*This payment will be sent to KMF on 06/*4/20*No other payments, fees, or charges are due from us Finally, we will contact the customer today to schedule the rocker panel and fender repair Sincerely, [redacted] Jeff Wyler Automotive Family
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The business has not identified the root cause of the problem They have stated I accepted the warranty What they have not stated is they are using unfair and manipulative trade practices to force consumers into products they do not want I was NEVER given the option of purchasing this $option before purchasing the vehicle During the vehicle paperwork signing I wanted this removed and the dealership representative stated they could not remove the $option that I did not request I am still seeking a full $return of funds paid Regards, [redacted]
Another update on this customerI spoke with her for a few moments yesterday (12/4) but she cut the call short because she was at work and told me she would call once she got offShe did not call back and also did not show up for her scheduled appt with [redacted] She has missed consecutive scheduled appts with themThe [redacted] waited at the dealership for nearly an hour after the appt timeI will update you again tomorrow when I reach out to her again
Ms***, Below is the response from our [redacted] location To Whom It May Concern: I received a call from the customer asking questions on his vehicle and he asked what is the price for brakesI then told him I wasn’t sure for Infinit’s but on Nissan depending on if you need rotors or not it would be around $250-$for the serviceHe said okay I will make an appointmentI told him that before we would give him a final quote we needed to look at the vehicleHe understood The customer came in for the appointment stated he was waiting and leftI contacted the customer by phone call to inform him of the previous quote for brakes that was given to him and that the price remains the sameHe said he did not have that quote he threw it awayI told him that I would print another one for him and he insisted to not do anything with the vehicle and park it out frontI told him that we hadn’t done anything to the vehicle yet and if that is what he wanted that is fine He picked up and leftHe called me a hour or so later and was very loud with his words and stated that I was a liar and fraudI tried to explain the situation to him that this is a Nissan dealer and that even though the two vehicles are similar they are in fact differentHe was yelling at me at this time with harsh words so I told the customer that I needed to let him go and if he would like to talk to me instead of yell at me I would be more than happy to obligeI then told the customer to have a great day and if he needed to talk further to callThat was the last that I had heard from him Sincerely, [redacted] Sincerely, [redacted] Jeff Wyler Automotive Family
Regarding the complaint filed by [redacted] [redacted] traded in his [redacted] and purchased a new vehicle Sincerely, [redacted] Jeff Wyler Automotive Family ###-###-####
Ms [redacted] 's vehicle is under manufacturers warranty which enables her to take to any authorized Nissan dealership in the United States While working on Ms [redacted] 's Nissan, she was given alternate transpiration at no chargeSincerely, [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They brought my check to my house today, thanks for all your help! Regards, [redacted] ***
Update: vehicle dropped off Saturday for a service issueAs before, a loaner car was provided and the service deptwill also take a look at the scratch The owners manual did come in and will be placed in the carThe check was mailed and receipt confirmed by [redacted] Thank you, [redacted] Jeff Wyler Automotive Family
255);">[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Just so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them? The connector connects to the part that was replacedThe “connector” has to be taken off the existing part and then attached to the new partMy vehicle stalled in our garage a few days after the first repair Your service center provided a tow-truck to pick up or vehicleAfter several days of “observation,” one of the service desk personnel told us about the broken connector that was glued together He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness He then proceeded to quote us a price of dollars Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff WylerFurthermore, my wife spoke with the service general manager, Mr [redacted] and he agreed that we should not be responsible for replacing the broken connectorHe said that he would locate a replacement part “used” part at a salvage center My wife said he was very friendly over the phone and really sounded as if he wanted to help us He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicleHe told her “we’ll take care of it” I didn’t know what that mean so I wanted clarificationBut then all of a sudden he could never be reached or he was out of the officeThat sensor going out or having a faulty connection means the car can stall at any timeThis is a safety issueIf you have any questions please let me know Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.If I cannot get my rim replaced,I'm not going to deal with this company any furtherThe paint on my rim was rubbed off while getting worked onIt did not happen in the car accidentIt's one rimNot all four Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowust so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them? The connector connects to the part that was replacedThe “connector” has to be taken off the existing part and then attached to the new partMy vehicle stalled in our garage a few days after the first repair Your service center provided a tow-truck to pick up or vehicleAfter several days of “observation,” one of the service desk personnel told us about the broken connector that was glued together He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness He then proceeded to quote us a price of dollars Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff WylerFurthermore, my wife spoke with the service general manager, Mr [redacted] and he agreed that we should not be responsible for replacing the broken connectorHe said that he would locate a replacement part “used” part at a salvage center My wife said he was very friendly over the phone and really sounded as if he wanted to help us He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicleHe told her “we’ll take care of it” I didn’t know what that mean so I wanted clarificationBut then all of a sudden he could never be reached or he was out of the officeThat sensor going out or having a faulty connection means the car can stall at any timeThis is a safety issueIf you have any questions please let me know Regards, [redacted] ***
[redacted] ***, Service Director, called the customer 5/12, morning time, and asked if he could bring the vehicle in so we could look at it again or assist him in getting a second opinionHe said no and hung up the phone Our plan was to diagnose and have Nissan engineering come in to look at the vehicle to give us some idea’s on a possible repair Sincerely, [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Update: I received my car back yesterday 11-14-after the dealership having my var for two weeksI requested that Jeff Wyler address my concerns about a chattering or ticking sound coming from my engineSince my car is still under warranty they were going to take care of the issueAfter they had my car friday thru Tuesday, and I heard nothing from them, I contacted themThe told me that since it was warranty work it would need to be serviced at their dodge locationThe had already had my car for almost days and had not sent it to their dodge dealershipTimes were promised and never fullfilled these time limitsThe dealership did provide me with a rental car, much smaller then my vehicle so it was very hard to transport my childrenI received word that the dodge dealership found nothing wrong with my vehicle and they were sending it back to their [redacted] locationIt arrived back on a friday night and I was told that is was going to be sent to a competing dealer for a second opinion, this was friday November 7thHaving once again not heard from the dealership all weekend and into the next week I placed a call to them on Tuesday November 11thIt took me calls to get a person to speak with as every other time I called I was sent to voicemailWhen I finally spoke to someone he said oh yeah we sent your car out to another dealership but the Managers working on your car are not in today because one is on vacation and one is sickSo I asked where my car was sent and the Service guy said he had no ideaHe called the guy that was out sick, [redacted] , and was told that my car in fact had not been sent out yet it was still at their dealership and would be sent out the following morning to [redacted] DodgeI said fineI called the following day and asked if they had heard anything since I was told I would be kept in the loop but no one called meThey said yeah your car is at [redacted] Dodge, A different dealer then they had told me the previous dayI said okThursday November 13th I finally called [redacted] because I was getting nowhere with Jeff Wyler and the Service department told me that they have not worked on my vehicle yet because the people from Jeff Wyler told them it was ok to take as long as they needI was shocked seeing as how Jeff Wyler had my car for two weeks alreadyI finally got my car back after [redacted] replaced a Rocker Arm in my engine, which I was told by [redacted] if that had not been replaced the engine would have seized up and had to have been replacedI am ver disappointed in Jeff Wyler in fairfield and would never recommend them to anyoneI have a scratch down the back side of my car that I noticed this morning since when I picked up my car last night it was darkNot only have they lied about everything but they damaged my car Regards, [redacted]
Revdex.com: Jeff Wyler had my car for two weeks and I have my vehicle back so I don't know how they can put the manual in the vehicleThey do not know what they are doing and obviously do not know that my vehicle has been picked upHighly unhappy with the serviceI do not feel like they care about their patrons and their is a lack of communication I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Unhappy customerConsistently being lied to and etcPromises being made and not following through with themTotal shock, disappointed and very upset about my experience at this locationThought this establishment really cared about there customers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowOn the second report dated 8/18/it says “upon further inspection found tab lock broken for crank sensor”According to all of the information that I have seen and have been told the lock on the harness can be broken if you're not careful when you are attempting to remove the sensor If this lock or harness was broken when I initially brought the car in for service then it should have been detailed in the written estimate they providedThere was nothing said about anything being brokenThere was a thorough and detailed report done on my car before any service was done and I repeat there was nothing stated as being brokenAgain I believe the item was broken due to negligence on behalf of the technician doing the work and I do not agree that putting glue on the connection is going to resolve this issueJeff Wyler Nissan should do what is right and replace what they broke [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Below is information provided by [redacted] ***, Jeff Wyler Fairfield 0in 0in 0pt;"> Jeff Wyler Fairfield did send two of the remaining to KMFm Kia Motor Financing, totaling $ KMF applied the payments to the wrong account and they should have this corrected by 06/*4/20*according to customer serviceCustomer service stated that the customer is aware of this We do owe one additional payment in the amount of $4*This payment will be sent to KMF on 06/*4/20*No other payments, fees, or charges are due from us Finally, we will contact the customer today to schedule the rocker panel and fender repair Sincerely, [redacted] Jeff Wyler Automotive Family