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Jeff Wyler Florence Buick GMC

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Reviews Jeff Wyler Florence Buick GMC

Jeff Wyler Florence Buick GMC Reviews (14)

Below is the response from [redacted] ***, Sales Manager, Jeff Wyler Florence GMC Buick The [redacted] ’s reached out to the salesperson on 01/12/17, the sales person came to meShe stated at no time did she represent the Acadia as an all wheel driveThis customer was very budget conscience, and after realizing the all wheel drive was out of her price range, the salesperson offered a front wheel drive similarly equipped as an alternativeThe customer drove the vehicle, we agreed to a deal, and they signed all documents to finalize the dealAll documents clearly stated this Acadia was a front wheel driveThis was the first that we heard the customer was not happyI told the sales person that this customer’s deal had already funded and the transaction could not be unwind, but we would give her information on trading it inThe customer was not satisfied with that solution, and left Jason a message on 1/12/I reached out to the customer this morning 1/13/and left her a message to call meThis customer knew what they were buying through the whole process, and I’m not sure why they are just now saying it’s a problem Just a side note, this particular salesperson doesn’t have a dishonest bone in her bodyShe is extremely trust worthy and has done nothing since she has been with the company to indicate otherwiseRegards, [redacted] Jeff Wyler Automotive Family

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to add that I appreciate the quick response in taking care of the issuePlus I felt as though I was top priority (which is how I and other customers usually feel)Overall I felt there was less confusion and more priority in making the consumer happyAgain thank you to [redacted] (especially) and to [redacted] for your kindness and getting everything taken care of Regards, [redacted]

After speaking with Danny M [redacted] , Service Mgr., according to Mr [redacted] wife, the vehicle has been repaired and he was not charged anymore than the original repair estimate Parts are only returned to the customer should the customer request them at time of write up.No refund will be issuedFrances K [redacted] Jeff Wyler Automotive Family

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not feel that the salesgirl was trying to misrepresent anything I think she in fact thought it was all wheel drive We brought in an offer that was advertised for an Acadia with AWD I still have the ad on my phone At no point did she bring this model around to get to our price point In fact we suggested moving down from the Denali to get something that still had AWD and was at our price point She felt there was no need because she was confident she could get where we wanted to be Alicia was very sweet to deal with, but was asked about the AWD drive function more than once and assured us it was AWD This was a mistake on her part and not intentional I did not reach out any sooner because I did not try to engage the AWD function until it snowed in January I did call multiple times and was sent to someone's voicemail each time When asked if there was someone if I could speak to immediately, I was told there was a "big sale" going on twice I left two different messages, one call was returned, but I was teaching my classroom, and the second was never returned I love my car, it is sad that it does not have what we asked for and when we reached out we are being treated like sm The offers you made us to trade in were appalling You made a mistake and you won't help us [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We apologized for the lack of follow thru and the time to resolve. The *** received the check last Friday and we also sent them $in fuel cards. Franci K***Jeff Wyler Automotive Family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
No where on the document does it share the details of how this offer works as a part of the game. However, when you open it to view the offers about their cars, you will find in fine print at the bottom of the page the rules to the game. It is not in plain sight as the manager implies and it is not shown on the visible parts of the game. It is misleading and a ploy used to bring business. You will see in the pictures attached what I specified in my initial complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I want to add that I appreciate the quick response in taking care of the issue. Plus I felt as though I was top priority (which is how I and other customers usually feel). Overall I  felt there was less confusion and more priority in making the consumer happy. Again thank you to [redacted] (especially) and to ** for your kindness and getting everything taken care of. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not feel that the salesgirl was trying to misrepresent anything.  I think she in fact thought it was all wheel drive.  We brought in an offer that was advertised for an Acadia with AWD.  I still have the ad on my phone.  At no point did she bring this model around to get to our price point.  In fact we suggested moving down from the Denali to get something that still had AWD and was at our price point.  She felt there was no need because she was confident she could get where we wanted to be.  Alicia was very sweet to deal with, but was asked about the AWD drive function more than once and assured us it was AWD.  This was a mistake on her part and not intentional.  I did not reach out any sooner because I did not try to engage the AWD function until it snowed in January.  I did call multiple times and was sent to someone's voicemail each time.  When asked if there was someone if I could speak to immediately, I was told there was a "big sale" going on twice.  I left two different messages,  one call was returned, but I was teaching my classroom, and the second was never returned.  I love my car, it is sad that it does not have what we asked for and when we reached out we are being treated like sm.  The offers you made us to trade in were appalling.  You made a mistake and you won't help us.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] DVD player was installed and alternate transportation was provided. Our sales manager, Jason, spoke with her regarding the length of time to have this installed and apologized for this occurrence. The sales manager that initially was involved is on longer with us and that's when the...

communication breakdown began and follow thru was neglected. [redacted] picked her car up Friday, October 16th.
Sincerely,
[redacted] Jeff Wyler Automotive Family

Below is the response from [redacted], Sales Manager, Jeff Wyler Florence GMC Buick.  The [redacted]’s reached out to the salesperson on 01/12/17, the sales person came to me. She stated at no time did she represent the Acadia as an all wheel drive. This customer was very budget...

conscience, and after realizing the all wheel drive was out of her price range, the salesperson offered a front wheel drive similarly equipped as an alternative. The customer drove the vehicle, we agreed to a deal, and they signed all documents to finalize the deal. All documents clearly stated this Acadia was a front wheel drive. This was the first that we heard the customer was not happy. I told the sales person that this customer’s deal had already funded and the transaction could not be unwind, but we would give her information on trading it in. The customer was not satisfied with that solution, and left Jason a message on 1/12/17. I reached out to the customer this morning 1/13/17 and left her a message to call me. This customer knew what they were buying through the whole process, and I’m not sure why they are just now saying it’s a problem.   Just a side note, this particular salesperson doesn’t have a dishonest bone in her body. She is extremely trust worthy and has done nothing since she has been with the company to indicate otherwise. Regards,[redacted]Jeff Wyler Automotive Family

After speaking with Danny M[redacted], Service Mgr., according to Mr. [redacted] wife, the vehicle has been repaired and he was not charged anymore than the original repair estimate.  Parts are only returned to the customer should the customer request them at time of write up.No refund will be...

issued. Frances K[redacted]Jeff Wyler Automotive Family

The rules are spelled out very plainly on the mail piece.   The sole purpose of the pull tabs is to make the mailer more interactive and entertaining for the customer. It encourages engagement. This is the only complaint I have received for this mailer and there are about 55,000 mailed. ...

  I do not feel we owe him anything additional. Based on his residence being 5.8 miles from the dealership, that fuel compensation is warranted.  But, as a good faith gesture I will send him at $10 fuel card.  Additionally, we will add him to our “do not contact” list.   Sincerely,   [redacted] General Manager Jeff Wyler Buick GMC

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