Jeff Wyler Florence, Inc.

To whom it may concern Regarding the complaint from ** *** concerning the repair of his car at Jeff Wyler Honda in Florence we feel we have done everything we can do to assist with this problem. On Feb 21, *** *** purchased his car and an extended
service agreement which he signed with the “seals & gasket” option clearly not noted (attached) The signed contract seems to be pretty straight forward on what is covered and what is not On Nov 17, *** *** had his car brought here with an overheating issue and he authorized us to repair the radiator, which was found to have a crack in it. After that repair, it was determined that engine heads were damaged due to overheating, and that the engine would need to be replaced. Knowing this a lot of money we discussed options with him at the time in an effort to help reduce his expense such as reducing our markup on the work. We have talked with *** *** since November three or four times and have offered him the option of his buying a used engine and having us install it at a much reduced labor rate. We have also discussed with *** *** the matter of an outstanding balance due of $for work done to the radiator that has not been paid. While we feel for *** *** we do feel we have tried to help and are still willing to do so. However, we have been trying to reach an agreement with *** *** since November with limited responses and no success. Our last communication with him was approximately three weeks ago and we have not heard from him since. He is welcome to call myself, *** *** or *** *** ** *** *** to discuss a resolution.Respectfully,*** ***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

To whom it may concern: We contacted the Honda air bag recall office and found that the case is indeed “still pending” We then contacted one of our Honda contacts and were able to get permission to do a “vin swap” which is simply take an air bag we have in stock for another
car and put it into Mr*** car He has been contacted and has an appointment 8-to have this done. Respectfully, *** ***GM Jeff Wyler Honda in Florence

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Who am I supposed to send the letter to? Its adddressed to Transunion, however its on my Equifax as well and may be on Experian
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have
reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I still have bad feeling about this business since I spent more than months, and eventually went through Revdex.com, to get the issue resolved
Regards,
*** ***

Refund check will be mailed to the [redacted] residence.Thank you,[redacted]Jeff Wyler Automotive Family

Ms. [redacted],
Below is the response from Jeff Wyler Florence, General Manager, Dave W[redacted].
This car (2007 Civic) was sold “AS IS” on April 28th with 134,279 miles on it. The car was serviced before being sold, and according to the customer, “everything started out great, the car runs...

terrific and all seemed fine”. This included the A/C per our phone conversation the first week of June. Cars are sold “AS IS” usually because they tend to be older cars with higher miles, as is the case with this car. It also means that the dealer should not be held responsible for any mechanical repairs after a customer acknowledges and signs off on the “AS IS” purchase. We regret that this car developed an issue shortly after being purchased, but we do not feel we should be expected to repair an “AS IS” car after the fact. As far as the suggestion that we split the cost of repair, we would offer to repair the A/C at our cost, however, we would expect the customer to pay all of that cost.
Thank you,
Frances K[redacted]
Jeff Wyler Automotive Family

To whom it may concern        We have on file a copy of a credit app (attached) signed by Ms. [redacted].  There would be no reason to take a credit app and not do anything with it, especially if “the car I was looking to get was more than my approved amount” and “they...

were going to see what else they could do for me the next day”.  Furthermore, according to the salesman, Ms. [redacted] told him to “get the best deal he could for her” and that she gave him the OK to move forward in helping her get a loan.  We do have several lenders we do business with, but cannot proceed in working with them without the information included on a credit app.    Respectfully,   [redacted] General ManagerJeff Wyler Florence, Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,I was lied to, whatever manager I had spoken with the next day reassured me that they would remove it from my credit. The credit application was going to be ran once I gave the ok in which I never did. I was checking with my credit union first to see I could get approved for more money. I don't have anything in writing, so I have nothing to stand on at this point! However, they will never get my business and I will never refer anyone!!!
[redacted]

Please ask Ms. [redacted] to send the letter back to Jeff Wyler Honda, attn: [redacted].  The reason for one letter to one of the bureaus, satisfies there requirements that the customer has authorized us to request the inquiry be removed from her credit bureau report for all three. Thank you,[redacted]Jeff Wyler Automotive Family

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Gary, Per your conversation with [redacted], attached is a letter that Ms. [redacted] needs to sign to enable us to send the credit bureaus the request to have an inquiry removed. If you have any questions, please call [redacted], General Manager, Jeff Wyler Florence Honda  [redacted]Senior Coordinator

Mr. [redacted]       Our company is in the process of installing new software that feeds used car pricing to various websites including our own and, unfortunately, there have been several glitches in that system.  We are working hard to correct those and think we have most of...

them fixed now.  We apologize for any inconvenience this may have caused and are more than willing to negotiate a fair deal on any vehicle in our inventory.  We do ask for patience and understanding as we work thru our computer issues however.   Respectfully,   [redacted] General Manager Jeff Wyler Honda, Florence [redacted]