Took our civic because it was having a/c issues. It would cool then stop, off and on. They said right off the bat that it would be $518.00 just to look at it. That shocked me but he said that the shaft seal was under warranty and that if it turned out that they would fix for free. Turned out they said that's what it was. Got it back and on the way home it did the same thing. hot, cooled. I called Honda. He told me that they open at 7:00AM and to bring it back in. We took it back talked to the same gentlemen who helped us the first time. He ask if we needed it back that day. I told him no as long as they could get it fixed. Picked it up at the end of the second day. They said the pressure was good and they put an A/C rely in. Two days guess what $186.00 still wasn't working right. Something a 10 minute drive would have showed them.
Three things that really turned me off.
1. Telling me just to look at the a/c $518.00
2. After 3 days of my time still didn't work
3. Passing on the 3% credit card charge to your consumers.
At the rates you charge you should eat those cost.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I still have bad feeling about this business since I spent more than months, and eventually went through Revdex.com, to get the issue resolved Regards, [redacted] ***
Ms. [redacted] , Below is the response from Jeff Wyler Florence, General Manager, Dave W [redacted] . This car (2007 Civic) was sold “AS IS” on April 28th with 134,279 miles on it. The car was serviced before being sold, and according to the customer, “everything started out great, the car runs... terrific and all seemed fine”. This included the A/C per our phone conversation the first week of June. Cars are sold “AS IS” usually because they tend to be older cars with higher miles, as is the case with this car. It also means that the dealer should not be held responsible for any mechanical repairs after a customer acknowledges and signs off on the “AS IS” purchase. We regret that this car developed an issue shortly after being purchased, but we do not feel we should be expected to repair an “AS IS” car after the fact. As far as the suggestion that we split the cost of repair, we would offer to repair the A/C at our cost, however, we would expect the customer to pay all of that cost. Thank you, Frances K [redacted] Jeff Wyler Automotive Family
Mr. [redacted] Our company is in the process of installing new software that feeds used car pricing to various websites including our own and, unfortunately, there have been several glitches in that system. We are working hard to correct those and think we have most of... them fixed now. We apologize for any inconvenience this may have caused and are more than willing to negotiate a fair deal on any vehicle in our inventory. We do ask for patience and understanding as we work thru our computer issues however. Respectfully, [redacted] General Manager Jeff Wyler Honda, Florence [redacted]
Gary, Per your conversation with [redacted] , attached is a letter that Ms [redacted] needs to sign to enable us to send the credit bureaus the request to have an inquiry removedIf you have any questions, please call [redacted] , General Manager, Jeff Wyler Florence Honda [redacted] Senior Coordinator
Please ask Ms [redacted] to send the letter back to Jeff Wyler Honda, attn: [redacted] The reason for one letter to one of the bureaus, satisfies there requirements that the customer has authorized us to request the inquiry be removed from her credit bureau report for all threeThank you, [redacted] Jeff Wyler Automotive Family
To whom it may concern We have on file a copy of a credit app (attached) signed by Ms. [redacted] . There would be no reason to take a credit app and not do anything with it, especially if “the car I was looking to get was more than my approved amount” and “they... were going to see what else they could do for me the next day”. Furthermore, according to the salesman, Ms. [redacted] told him to “get the best deal he could for her” and that she gave him the OK to move forward in helping her get a loan. We do have several lenders we do business with, but cannot proceed in working with them without the information included on a credit app. Respectfully, [redacted] General ManagerJeff Wyler Florence, Honda
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards,I was lied to, whatever manager I had spoken with the next day reassured me that they would remove it from my creditThe credit application was going to be ran once I gave the ok in which I never didI was checking with my credit union first to see I could get approved for more moneyI don't have anything in writing, so I have nothing to stand on at this point! However, they will never get my business and I will never refer anyone!!! [redacted]
Three things that really turned me off.
1. Telling me just to look at the a/c $518.00
2. After 3 days of my time still didn't work
3. Passing on the 3% credit card charge to your consumers.
At the rates you charge you should eat those cost.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I still have bad feeling about this business since I spent more than months, and eventually went through Revdex.com, to get the issue resolved Regards, [redacted] ***
Refund check will be mailed to the [redacted] residence.Thank you, [redacted] Jeff Wyler Automotive Family
Ms. [redacted] , Below is the response from Jeff Wyler Florence, General Manager, Dave W [redacted] . This car (2007 Civic) was sold “AS IS” on April 28th with 134,279 miles on it. The car was serviced before being sold, and according to the customer, “everything started out great, the car runs... terrific and all seemed fine”. This included the A/C per our phone conversation the first week of June. Cars are sold “AS IS” usually because they tend to be older cars with higher miles, as is the case with this car. It also means that the dealer should not be held responsible for any mechanical repairs after a customer acknowledges and signs off on the “AS IS” purchase. We regret that this car developed an issue shortly after being purchased, but we do not feel we should be expected to repair an “AS IS” car after the fact. As far as the suggestion that we split the cost of repair, we would offer to repair the A/C at our cost, however, we would expect the customer to pay all of that cost. Thank you, Frances K [redacted] Jeff Wyler Automotive Family
Mr. [redacted] Our company is in the process of installing new software that feeds used car pricing to various websites including our own and, unfortunately, there have been several glitches in that system. We are working hard to correct those and think we have most of... them fixed now. We apologize for any inconvenience this may have caused and are more than willing to negotiate a fair deal on any vehicle in our inventory. We do ask for patience and understanding as we work thru our computer issues however. Respectfully, [redacted] General Manager Jeff Wyler Honda, Florence [redacted]
Gary, Per your conversation with [redacted] , attached is a letter that Ms [redacted] needs to sign to enable us to send the credit bureaus the request to have an inquiry removedIf you have any questions, please call [redacted] , General Manager, Jeff Wyler Florence Honda [redacted] Senior Coordinator
Please ask Ms [redacted] to send the letter back to Jeff Wyler Honda, attn: [redacted] The reason for one letter to one of the bureaus, satisfies there requirements that the customer has authorized us to request the inquiry be removed from her credit bureau report for all threeThank you, [redacted] Jeff Wyler Automotive Family
To whom it may concern We have on file a copy of a credit app (attached) signed by Ms. [redacted] . There would be no reason to take a credit app and not do anything with it, especially if “the car I was looking to get was more than my approved amount” and “they... were going to see what else they could do for me the next day”. Furthermore, according to the salesman, Ms. [redacted] told him to “get the best deal he could for her” and that she gave him the OK to move forward in helping her get a loan. We do have several lenders we do business with, but cannot proceed in working with them without the information included on a credit app. Respectfully, [redacted] General ManagerJeff Wyler Florence, Honda
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards,I was lied to, whatever manager I had spoken with the next day reassured me that they would remove it from my creditThe credit application was going to be ran once I gave the ok in which I never didI was checking with my credit union first to see I could get approved for more moneyI don't have anything in writing, so I have nothing to stand on at this point! However, they will never get my business and I will never refer anyone!!! [redacted]