Jeff's Automotive

My wife took my car in last year (2015) and Jeff's replaced the batteryJust last week I had to have the battery replaced as it was badCame to find out the battery that Jeff's put in last year was from Jeff's also quoted me almost $to fix an evap issue so that my car would pass emissionsI got a second opinionThe real problem was a loose vacuum hoseEvap error fixed and car inspected for under $I will never take any of my cars to Jeff's again, not even for an oil change

We Installed a set of new tires on ~his customer's vehicle, Inspected the front-end, and performed analignment checkThe alignment was within specifications and the front-end had no defenses at thattimeLater, now the front tires have excessive wear on the outer edges of the front tires.Outer edge wear on front tires is caused by the wheels being out of alignment which can be caused byencountering bumps, potholes, curbs, etcIt can also be caused by broken or loose front-end parts suchas tie rod ends, ball joints, control arms, shocks/struts, etcThese problems can occur at anvtime(Thevehicle ha~ not been presented for Inspection so I cannot confirm the cause of the problem.)Outer edge wear on a tire Is considered "'uneven tire wear." Tire manufacturers will not warranty tiresfor uneven tire wearIt Is not caused by a problem with the tire, it Is caused by a problem with thevehicleIf I submit the tires to the manufacturer for a warranty claim, it is 100% certain that the claimwill be deniedTherefore, a full refundas the customer requested, will not occur.We provide all of our customers free tire rotations for the life of the tiresThis helps extend the life ofthe tires and allows for the opportunity for Inspection to detect problem:as In the early stages to helpprotect the customer's InvestmentUnfortunately, the customer did not take advantage of this andthese tires were never rotated and Inspected(For the customer's future reference: a tire manufacturerwill require tire rotation documentation for warranty claims.)I tried repeatedly to explain this to the customer (I did not "shout» but told her that I tried explainingthis tfmes and now I'm done)I doubt that she °will be satisfied with my responseBut I would stfllllketo offer her: 1) a free front-end Inspection to see If a part has become broken or Icose; 2} tires at $82each despite the prices being higher now since her original purchase (that Includes mounting, balancing,new valve stems, and tire disposal); 3) a free alignment and 4} free tire rotation for the life of the tires.I will make this offer available until the end of the year.I hope this helps.Sincerely,Jeffs Automotive,