Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept the response from ***'s Auto as an acceptable apologyThey owe me a written apology at the least and a public reprimand should be in orderBacking out of a verbal deal because the sales contract was not signed is unethical in my opinionReceiving money down on a vehicle that does not have a signed contract is against the law per the WI state DOT laws I was treated terribly and will never enter their establishment againAll customers looking to purchase a vehicle should beware of dealerships that have a track record of poor conductBuyer beware! Thank goodness I had my wife with me so there is a witness of what happenedTruth always prevails Regards, [redacted] ***
In response to ***s complaint; I have been selling cars at Menasha's Waverly Beach for yearsI have sold over cars*** was in approximately day's prior trying to beat us up on the price back thenWe were asking 16,at that time.He at that time offered us for the
truck! He came in now when the truck was priced at 15,and wanted to pay 15,for it and wanted us to put new tires on it for free! My son *** called me on Saturday and told me what *** offered and I said no that I would not except this offerAn hour and a half later my son called me back and said that *** was still there and he would not leave until we excepted his offer At that time *** felt very uncomfortable with the customer! I told him to give him an unsigned purchase agreement to get the guy to leaveI felt as though we were not dealing with a regular customer!!?? In all my years of experience I have never had to deal with somebody like this!! When I talked with this customer on the phone Monday AmI knew at that time that I just did not want to do Business with this personI have tried very hard over the years do to great things for our customers!! It is just a known fact in business that some people are just impossible to deal with! This is clearly the case here!! Thank You! President ***'s Northshore Auto***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First I would like to thank *** for taking the time to comment on this complaintWith that being said I thought it necessary to comment one last time to set the record straight since nothing that *** wrote is trueI am not sure why *** thinks it necessary to write such comments, but now the conduct and mindset of his employees is a little more understandableI am writing this response to hopefully help other consumers be alert to some of the issues I was unfortunately presented with by ***'s Northshore Auto
I did test drive this vehicle before, but it was back farther than a monthIt was on December 26, (see attached offer total and mock appraisal sheet from that visit) *** was incorrect in the amounts that were discussedI did put a verbal offer in on the vehicle but is was $17,The tires were in terrible condition and needed to be replaced immediately*** Hanson (the salesman who was helping mebut does not work there anymore) provided me with ***'s lowest offer which was $18, plus tax, title, and licensing*** was not even involved in the negotiations which were nothing more than a one minute conversationI respectfully told *** that was outside of my current budgetWe shook hands and I stood up to leaveMy wife and I got halfway to the door and *** walked into the showroomWe greeted each other and started small talkWhen he found out my trade profession he offered to hire me to do some work on a remodel project he was going to do for his wife while she was out of town as a surprise If I was such a rude and offensive individual as *** puts me off to be, why would he offer to pay me money to spend more time with me in his own home? Doesn't make sense to me, sounds like *** may have been confused on the first transaction and visit since he was not involved
The second visit involved ***'s son ***Now let it be known I enjoyed dealing with ***That is why I accepted his offer on Monday morning at 8:amHe was clear in what his offer was and did try to get the deal completed Saturday nightThe statement by *** accusing me of threatening *** that I would not leave unless he accepted my counter offer is ridiculous If that were the case, then wouldn't the "fake offer" be for what I offered them? Not what *** countered??? I offered $15,and he countered with the reduced sticker price of $15,which is what the offer sheet that is attached shows*** did call ***, but my wife and I were on the other side of ***'s desk during the phone conversationNothing that *** said took place on that call was accurateQuite the contrary, ***'s abusive voice could be clearly heard telling *** that he could not move at all on the priceI felt sorry for ***I have seen all to often a father who speaks to their son like that and I felt uncomfortable listeningThat was when I understood that if I wanted the truck, the price was what it wasAlso, a key point to remember is that when the call occurred I already had the sales contract in my hand and *** called ***, not the other way around***'s statement of me being rude and demanding is so falseMy wife and I had a pleasant conversation with ***He and I shared a good well wishes, shook hands and he took my cell number to call if he could talk his Dad into getting me a second key or door opener.
*** said he never had to deal with a customer like me beforeHard to believe since he and I had absolutely NO dealings together on this transactionI am not sure if he has me confused with someone else, but other than him offering me a job at his house, I never spoke with him or even saw him thereAnother statement by *** that makes me wonder what is going through his head? Does he have me confused with someone else? Is he just having a bad day? I just can't get a clear understanding how a salesman offers me a vehicle for $15,at the end of business on Saturday and then tries to get an extra $1,from the customer after he pays a $1,down payment on the vehicle?
Lastly, *** stated that when he spoke to me Monday AM that he knew he didn't want to do business with meFunny, since I never got a chance to even get a word inHe erupted with anger, insults, and derogatory comments when he got on the phone I asked if I could explain what happened, and he refused to listenHe called me a few more names and yelled goodbye and hung up! Never was I ever treated so poorly and rudely in my life.
It is truly unfortunate that I would have to be a part of this complaintI am not doing this to try and smear ***'s AutoI am trying to protect the next customer who get's caught in the middle of this father and son dynamicI am very grateful that my wife was with me that day so I have another eye witness to their behavior at this dealership.
***'s prior statements are not credible and he should be ashamed of himself for misrepresenting the truth in such a horrible wayIf we have a difference of opinions, that is fineI can respect thatBut to blatantly lie to try and cover up rudeness and bad behavior by himself and his employees, that is disgraceful.
Regards,
*** ***
I bought an old truck and wanted to find the right place to take it and have it fully customizedI heard that *** had the best people and after doing a little home work I decided to hire *** to build my FordI am very pleased with the truck and *** and his crew are the bestI shipped the truck in from TexasGreat experience and an amazing result
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept the response from ***'s Auto as an acceptable apologyThey owe me a written apology at the least and a public reprimand should be in orderBacking out of a verbal deal because the sales contract was not signed is unethical in my opinionReceiving money down on a vehicle that does not have a signed contract is against the law per the WI state DOT laws.
I was treated terribly and will never enter their establishment againAll customers looking to purchase a vehicle should beware of dealerships that have a track record of poor conductBuyer beware! Thank goodness I had my wife with me so there is a witness of what happenedTruth always prevails.
Regards,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept the response from ***'s Auto as an acceptable apologyThey owe me a written apology at the least and a public reprimand should be in orderBacking out of a verbal deal because the sales contract was not signed is unethical in my opinionReceiving money down on a vehicle that does not have a signed contract is against the law per the WI state DOT laws I was treated terribly and will never enter their establishment againAll customers looking to purchase a vehicle should beware of dealerships that have a track record of poor conductBuyer beware! Thank goodness I had my wife with me so there is a witness of what happenedTruth always prevails Regards, [redacted] ***
In response to ***s complaint; I have been selling cars at Menasha's Waverly Beach for yearsI have sold over cars*** was in approximately day's prior trying to beat us up on the price back thenWe were asking 16,at that time.He at that time offered us for the
truck! He came in now when the truck was priced at 15,and wanted to pay 15,for it and wanted us to put new tires on it for free! My son *** called me on Saturday and told me what *** offered and I said no that I would not except this offerAn hour and a half later my son called me back and said that *** was still there and he would not leave until we excepted his offer At that time *** felt very uncomfortable with the customer! I told him to give him an unsigned purchase agreement to get the guy to leaveI felt as though we were not dealing with a regular customer!!?? In all my years of experience I have never had to deal with somebody like this!! When I talked with this customer on the phone Monday AmI knew at that time that I just did not want to do Business with this personI have tried very hard over the years do to great things for our customers!! It is just a known fact in business that some people are just impossible to deal with! This is clearly the case here!! Thank You! President ***'s Northshore Auto***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First I would like to thank *** for taking the time to comment on this complaintWith that being said I thought it necessary to comment one last time to set the record straight since nothing that *** wrote is trueI am not sure why *** thinks it necessary to write such comments, but now the conduct and mindset of his employees is a little more understandableI am writing this response to hopefully help other consumers be alert to some of the issues I was unfortunately presented with by ***'s Northshore Auto
I did test drive this vehicle before, but it was back farther than a monthIt was on December 26, (see attached offer total and mock appraisal sheet from that visit) *** was incorrect in the amounts that were discussedI did put a verbal offer in on the vehicle but is was $17,The tires were in terrible condition and needed to be replaced immediately*** Hanson (the salesman who was helping mebut does not work there anymore) provided me with ***'s lowest offer which was $18, plus tax, title, and licensing*** was not even involved in the negotiations which were nothing more than a one minute conversationI respectfully told *** that was outside of my current budgetWe shook hands and I stood up to leaveMy wife and I got halfway to the door and *** walked into the showroomWe greeted each other and started small talkWhen he found out my trade profession he offered to hire me to do some work on a remodel project he was going to do for his wife while she was out of town as a surprise If I was such a rude and offensive individual as *** puts me off to be, why would he offer to pay me money to spend more time with me in his own home? Doesn't make sense to me, sounds like *** may have been confused on the first transaction and visit since he was not involved
The second visit involved ***'s son ***Now let it be known I enjoyed dealing with ***That is why I accepted his offer on Monday morning at 8:amHe was clear in what his offer was and did try to get the deal completed Saturday nightThe statement by *** accusing me of threatening *** that I would not leave unless he accepted my counter offer is ridiculous If that were the case, then wouldn't the "fake offer" be for what I offered them? Not what *** countered??? I offered $15,and he countered with the reduced sticker price of $15,which is what the offer sheet that is attached shows*** did call ***, but my wife and I were on the other side of ***'s desk during the phone conversationNothing that *** said took place on that call was accurateQuite the contrary, ***'s abusive voice could be clearly heard telling *** that he could not move at all on the priceI felt sorry for ***I have seen all to often a father who speaks to their son like that and I felt uncomfortable listeningThat was when I understood that if I wanted the truck, the price was what it wasAlso, a key point to remember is that when the call occurred I already had the sales contract in my hand and *** called ***, not the other way around***'s statement of me being rude and demanding is so falseMy wife and I had a pleasant conversation with ***He and I shared a good well wishes, shook hands and he took my cell number to call if he could talk his Dad into getting me a second key or door opener.
*** said he never had to deal with a customer like me beforeHard to believe since he and I had absolutely NO dealings together on this transactionI am not sure if he has me confused with someone else, but other than him offering me a job at his house, I never spoke with him or even saw him thereAnother statement by *** that makes me wonder what is going through his head? Does he have me confused with someone else? Is he just having a bad day? I just can't get a clear understanding how a salesman offers me a vehicle for $15,at the end of business on Saturday and then tries to get an extra $1,from the customer after he pays a $1,down payment on the vehicle?
Lastly, *** stated that when he spoke to me Monday AM that he knew he didn't want to do business with meFunny, since I never got a chance to even get a word inHe erupted with anger, insults, and derogatory comments when he got on the phone I asked if I could explain what happened, and he refused to listenHe called me a few more names and yelled goodbye and hung up! Never was I ever treated so poorly and rudely in my life.
It is truly unfortunate that I would have to be a part of this complaintI am not doing this to try and smear ***'s AutoI am trying to protect the next customer who get's caught in the middle of this father and son dynamicI am very grateful that my wife was with me that day so I have another eye witness to their behavior at this dealership.
***'s prior statements are not credible and he should be ashamed of himself for misrepresenting the truth in such a horrible wayIf we have a difference of opinions, that is fineI can respect thatBut to blatantly lie to try and cover up rudeness and bad behavior by himself and his employees, that is disgraceful.
Regards,
*** ***
I bought an old truck and wanted to find the right place to take it and have it fully customizedI heard that *** had the best people and after doing a little home work I decided to hire *** to build my FordI am very pleased with the truck and *** and his crew are the bestI shipped the truck in from TexasGreat experience and an amazing result
The End! P.SThank You to the over 14000 great customers that I could satisfy over the last years!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept the response from ***'s Auto as an acceptable apologyThey owe me a written apology at the least and a public reprimand should be in orderBacking out of a verbal deal because the sales contract was not signed is unethical in my opinionReceiving money down on a vehicle that does not have a signed contract is against the law per the WI state DOT laws.
I was treated terribly and will never enter their establishment againAll customers looking to purchase a vehicle should beware of dealerships that have a track record of poor conductBuyer beware! Thank goodness I had my wife with me so there is a witness of what happenedTruth always prevails.
Regards,
*** ***