Please be advised that the customer, *** ***, called from out of state that he just bought this vehicle in need of repairHe was advised on the phone of all the repairs necessary, and he agreed to the cost of the repairWhen authorization is done solely on the phone, a signature cannot be
obtainedA final invoice was emailed to *** at the completion of the repairs.He had his wife pick up the vehicle and she requested to see that it startsWe showed her that it didWhen she came into the office, she stated to the cashier that she would only pay $for the repairsShe proceeded to write a check for that amountWhen she was told she that she could not pick up the vehicle without full payment, she stated that she could write the check for the full balance but the funds were not in the bank to cover that checkOnce she admitted that she was not able to pay for the balance, a technician disabled the vehicleShe became very upset and tried to have a customer jump start the truck so that she could leave without payingWhen the service technician saw that he stopped the effortThen ***’s wife called a tow truck to have the unit towed off the premises, still without paying in fullThe tow driver came, but did not tow the vehicleThe sheriff and highway patrol came out to medicate the problem and they agreed that the bill must be paid before she could take the vehicle. Ultimately, his wife brought cash to pay for the full balanceThe vehicle was enabled, and she left under the supervision of the authoritiesOur staff was never condescending or threatening in any way, just firm in the fact that she could not the the vehicle until the bill was paid. Thank you, Jeff’s Truck Service
To Whom It May Concern:
I have reviewed the complaint made by *** *** ***I would like to respond first by saying that he is not the paying customerAn alternate company come in and gave us THEIR specifications for their jobWe supplied the exact Generator and parts requestedWe were not asked to come to the work site and we were not asked to measure or assume what the capacity of the generator needed to beSimply put, the customer (NOT Mr***) wanted a 4KW GeneratorThe smallest propane unit is a 7KW and the customer decided to purchase the 8KW since it was a newer model and the same priceSoalr panels were never mentioned in this process
We upgraded the unit to a 10KW, still at no cost to Mr***The 8KW would not have been an issue except that he was maxing it out with his growing needsOver the months of dealing with this person, there was never any routine maintenance done on the unit and he was pushing the generator to perform at maximum load consistentlyOn one instance the oil cap was completely off
Speaking to his inconvenience, it is our company that has been extremely inconvenienced due to the fact that we stand 100% behind our products and have bent over backwards to help this owner, even though we did not sell him an inappropriate unitMr*** has never paid one penny to our company, even though we have been to his home many times to help him (over sixty mountainous miles each way)Therefore, there will be no reimbursement
Addtionally, we ave been asked by the factory, *** *** ***, to no longer deal with this customerMr*** has been advised that the only way he wll be speaking regarding this issue again is through the legal department at *** *** ***
I am attaching a portion of his email regarding his dissatisfaction is not being able to make any decisionsThis was because the government paid for everythingWhen a government agency offers you a free house and a generator, I assume they understand you need heatBut if your needs are greater than their free offer, I would expect Mr*** to pay for those upgrades
Sincerely,
*** ***
Requesting that all information on this product/project be pass forward to meExample, How many times your employees have been on my property to repair equipmentWhy the issues was never fixed properly, what was the issues on every visit? What was done to try to remedy the problems? Why it's still
not solved? Why after four months of this (no consistent power to the home), why didn't Jeff's Trucking and Power asks others for assistance on the repairs? They had been out on this property over times in trying to fix the 8kw generator and tthe 10kw generator., why still not working properly Did they know about the warranty policy the *** *** *** have on these generators? Who make the orders to purchase the generators? How much did the generators cost? I need all receipts to all product, and parts relating to this project on *** *** *** *** *** * ** *** *** Why it has taken so to figure out that generators are not enough to run the house alone (that's without well, and sewer pump)? Is it that it would take 7+ months to get a system to work properly in your experience? Was this done intentionally to the owner for some reason? What are the excuses for the way things turned out on this project/productsI need and request that the products and servicess be repaired and working properly under the contract of projectWhy Jeff's Trucking and Power will not come out to repair the generator now that's never worked properly and is not working now?
I am rejecting this response because: Jeff was aware of the $dollar cap on repairs on the vehicleBeing out of state and having my vehicle brought in for repairs by a friend isnot an excuse to take advantage of someone that is trying to get a cold start issue addressedThis was the only issue that the vehicle was having at the time it was taken to Jeff'sTruck ServiceHe could have called my friend or myself but never reached out to me until the day that my wife went to pick the truck upI wasn't aware that when a mechanic saysthat we will look into what it would take to fix something is authorization on my part as the customer to do soI kept asking Jeff where I was in regards to the cost of repairs and he would tap dance around the question by saying we are getting closeThe fact is I should have received a written estimate for repairs by Jeff's that should have been signed by myselfbefore the repairs were done to my vehicle
Please be advised that the customer, *** ***, called from out of state that he just bought this vehicle in need of repairHe was advised on the phone of all the repairs necessary, and he agreed to the cost of the repairWhen authorization is done solely on the phone, a signature cannot be
obtainedA final invoice was emailed to *** at the completion of the repairs.He had his wife pick up the vehicle and she requested to see that it startsWe showed her that it didWhen she came into the office, she stated to the cashier that she would only pay $for the repairsShe proceeded to write a check for that amountWhen she was told she that she could not pick up the vehicle without full payment, she stated that she could write the check for the full balance but the funds were not in the bank to cover that checkOnce she admitted that she was not able to pay for the balance, a technician disabled the vehicleShe became very upset and tried to have a customer jump start the truck so that she could leave without payingWhen the service technician saw that he stopped the effortThen ***’s wife called a tow truck to have the unit towed off the premises, still without paying in fullThe tow driver came, but did not tow the vehicleThe sheriff and highway patrol came out to medicate the problem and they agreed that the bill must be paid before she could take the vehicle. Ultimately, his wife brought cash to pay for the full balanceThe vehicle was enabled, and she left under the supervision of the authoritiesOur staff was never condescending or threatening in any way, just firm in the fact that she could not the the vehicle until the bill was paid. Thank you, Jeff’s Truck Service
To Whom It May Concern:
I have reviewed the complaint made by *** *** ***I would like to respond first by saying that he is not the paying customerAn alternate company come in and gave us THEIR specifications for their jobWe supplied the exact Generator and parts requestedWe were not asked to come to the work site and we were not asked to measure or assume what the capacity of the generator needed to beSimply put, the customer (NOT Mr***) wanted a 4KW GeneratorThe smallest propane unit is a 7KW and the customer decided to purchase the 8KW since it was a newer model and the same priceSoalr panels were never mentioned in this process
We upgraded the unit to a 10KW, still at no cost to Mr***The 8KW would not have been an issue except that he was maxing it out with his growing needsOver the months of dealing with this person, there was never any routine maintenance done on the unit and he was pushing the generator to perform at maximum load consistentlyOn one instance the oil cap was completely off
Speaking to his inconvenience, it is our company that has been extremely inconvenienced due to the fact that we stand 100% behind our products and have bent over backwards to help this owner, even though we did not sell him an inappropriate unitMr*** has never paid one penny to our company, even though we have been to his home many times to help him (over sixty mountainous miles each way)Therefore, there will be no reimbursement
Addtionally, we ave been asked by the factory, *** *** ***, to no longer deal with this customerMr*** has been advised that the only way he wll be speaking regarding this issue again is through the legal department at *** *** ***
I am attaching a portion of his email regarding his dissatisfaction is not being able to make any decisionsThis was because the government paid for everythingWhen a government agency offers you a free house and a generator, I assume they understand you need heatBut if your needs are greater than their free offer, I would expect Mr*** to pay for those upgrades
Sincerely,
*** ***
Requesting that all information on this product/project be pass forward to meExample, How many times your employees have been on my property to repair equipmentWhy the issues was never fixed properly, what was the issues on every visit? What was done to try to remedy the problems? Why it's still
not solved? Why after four months of this (no consistent power to the home), why didn't Jeff's Trucking and Power asks others for assistance on the repairs? They had been out on this property over times in trying to fix the 8kw generator and tthe 10kw generator., why still not working properly Did they know about the warranty policy the *** *** *** have on these generators? Who make the orders to purchase the generators? How much did the generators cost? I need all receipts to all product, and parts relating to this project on *** *** *** *** *** * ** *** *** Why it has taken so to figure out that generators are not enough to run the house alone (that's without well, and sewer pump)? Is it that it would take 7+ months to get a system to work properly in your experience? Was this done intentionally to the owner for some reason? What are the excuses for the way things turned out on this project/productsI need and request that the products and servicess be repaired and working properly under the contract of projectWhy Jeff's Trucking and Power will not come out to repair the generator now that's never worked properly and is not working now?
I am rejecting this response because: Jeff was aware of the $dollar cap on repairs on the vehicleBeing out of state and having my vehicle brought in for repairs by a friend isnot an excuse to take advantage of someone that is trying to get a cold start issue addressedThis was the only issue that the vehicle was having at the time it was taken to Jeff'sTruck ServiceHe could have called my friend or myself but never reached out to me until the day that my wife went to pick the truck upI wasn't aware that when a mechanic saysthat we will look into what it would take to fix something is authorization on my part as the customer to do soI kept asking Jeff where I was in regards to the cost of repairs and he would tap dance around the question by saying we are getting closeThe fact is I should have received a written estimate for repairs by Jeff's that should have been signed by myselfbefore the repairs were done to my vehicle