Jeffers, Danielson, Sonn and Aylward, Ps

Originally, the customer actually purchased and took delivery of a used [redacted] and decided that for whatever reason she didn't like it, I believe it was because she was concerned about the year and mileage of the vehicle-it had absolutely NOTHING to do with the vehicle's condition, performance or...

warranty. The dealership went above and beyond our obligation according to state law and allowed her to flat return the vehicle without any repercussions or costs to her. We didn't structure it as a trade, we just unwound the deal to make her happy. Again, this is NOT required by state law and I don't know of any other dealers that would allow this to happen.She then took a few more days to select a different vehicle. She had been happy with how the staff had treated her and wanted to do business with us. She ultimately, after much deliberation, selected a used [redacted] LTZ. She negotiated her deal over the course of a day or two and took delivery. She came back a few weeks later and said that she had found dents from hail damage on her bed rails and roof. We looked at the vehicle with her and offered, as a goodwill gesture to either repair the bed rails (using paintless dent removal) or to give her bed rail protectors as they would cover the dents. As cosmetic issues are not covered by state warranty we felt this was very fair. In CT used car warranty is very specific. It covers mechanical and safety items only. The customer installed her own bed rail protectors and then came back to me to have me repair the dents in her roof. I told her that I would give the same dollar amount as the rails would be but that she could use that money toward the roof repair. I scheduled an appointment with the dent repair technician to get an estimate on the roof and she didn't show for the appointment, she said she didn't get the email. I scheduled another appointment for the dent repair technician-she had said she could leave the truck for the day- but instead she stopped in around 10 and wasn't leaving the truck. Ultimately, due to her schedule we had to have the dent technician drive to her to get the estimate done. I actually had to pay just to get him to go there, even though he didn't do any work. We got the estimate of $450 and I told her that I would offer to split the bill with her. This is about $100 more money for me to kick in versus just have the bed rails repaired or covered, but again, I am trying to go above and beyond to make her happy. According to CT DMV, my obligation to anything at all is zero. I have been in business for over 24 years and have always tried to make reasonable accomodations to keep my customers happy. Never at any point during her purchase transaction did anyone hide/deceive or mislead her about the dents on the truck. In the state of CT it is the customer's obligation to do their due diligence when purchasing a used vehicle. There is no disclolure requirement for dings or dents. In addition, at Grossman Chevrolet Nissan we always offer that customers can take vehicles to their mechanic for an inspection for their own peace of mind. This was not a rushed purchase in which the customer didn't have ample opportunity to inspect, re-inspect or take the vehicle to a mechanic. In fact, I believe her much taller brother was with her for the purchase transaction and could have also done a physical inspection of the vehicle.

Complaint: 1[redacted]
I am rejecting this response because:When purchasing a truck which happened a to be a big purchase since it is a second vehicle I was very apprehensive. I am a single mom and brought a friend that to help me which was taller than I. He was not tall enough to look on top of a roof of a large Chevy [redacted] truck. We don't have hail storms often in the state of CT. In fact I can't remember the last time we had a hail storm? If the truck was hit by hail then why were there no dents all over the hood like the roof?  I saw the few dings on the bed rails upon purchase and figured that I would put guards over the rails and wouldn't see the few dents. A few weeks later as I mentioned I climbed up to wash the truck and noticed tons of dents on the roof, if I were to guess how many maybe 40 or more?? I was upset that no one disclosed this to me. The professional that detailed the truck was up waxing the roof. This is how I know that Grossman Chevrolet was aware the truck they sold me was all dented. There were a few employees that I won't mention their names agreed with me that Grossman Chevrolet was aware and should repair the dents. I have been back and forth 3 times to finally meet dent wizard to have them review the needed repairs. This took several hours of time the last visit.. Dent wizard was running several hours late even after appointment. That was the day the salesman drove me 2 minutes down the street to wait at a coffee shop. The salesman used his own car, I don't see how this in inconvenienced or even costs the company money. I can't believe the dealership is pushing back and not taking responsibility. Again I as well as my friend would have needed a ladder to climb up to view the roof of this large 4x4 truck. My neighbor just purchased a brand new Ford 4x4 loaded for $34,000. My truck out the door was just under $30,000 and at the time was 5 years old. This was not a problem at all until I find out my truck is all dented in an area that no one would think of looking. I just bought a new used car since my car warranty ran out. I know which dealerships are honest and accommodating. I am sorry this dealership is not taking responsibility and repairing the dents. They would of had a life long customer as well as good advertising since I live in the country and know many people that drive trucks.   Thank you in advance for your time[redacted]
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I was represented by [redacted]. [redacted], who charges $295/hr ($5K retainer fee). My experience was finding so many mistakes and being charged for communication, even when it was to point out the mistakes. One of these mistakes cost me over $3000. When I brought up the mistakes and the cost there of the response I got was "Thank you".
All I can do is share my experience so that someone else is not burned the way I was.
Good luck