To whom it may concern:This email is in response to case# [redacted] for [redacted]. On the 6th of March 2017, [redacted] came to the office to discuss a late fee she received due late payment of rent. Ms. [redacted] advised she cannot pay the fee because she is taking care of kids that are not hers and...
money is tight. I advised her I would do a "one-time" wave of the fee. Ms. [redacted], proceeded to advise me of a work order that was not completed upon move-in. She brought in a hand written paper with the issues she was experiencing. I immediately gave the letter to the maintenance supervisor to complete her issues. As you will see the work order was entered on 03/06/2017 at 10:30am. The maintenance supervisor completed all work by 03/08/17. Furthermore, Ms. [redacted] stated the issues in the master bedroom were completed in October and denied the maintenance supervisor access to the master bedroom. I have attached the handwritten letter from Ms. [redacted] and the completed work order mentioned above. I look forward to your response and a resolution to this unfounded matter.Yours in service,Michelle O[redacted] |Community Manager Jefferson Crossing| 4401 Montgomery Blvd. NE| Albuquerque, NM 87109o ###-###-####| [redacted]
To whom it may concern:This email is in response to case# [redacted] for [redacted]. On the 6th of March 2017, [redacted] came to the office to discuss a late fee she received due late payment of rent. Ms. [redacted] advised she cannot pay the fee because she is taking care of kids that are not hers and...
money is tight. I advised her I would do a "one-time" wave of the fee. Ms. [redacted], proceeded to advise me of a work order that was not completed upon move-in. She brought in a hand written paper with the issues she was experiencing. I immediately gave the letter to the maintenance supervisor to complete her issues. As you will see the work order was entered on 03/06/2017 at 10:30am. The maintenance supervisor completed all work by 03/08/17. Furthermore, Ms. [redacted] stated the issues in the master bedroom were completed in October and denied the maintenance supervisor access to the master bedroom. I have attached the handwritten letter from Ms. [redacted] and the completed work order mentioned above. I look forward to your response and a resolution to this unfounded matter.Yours in service,Michelle O[redacted] |Community Manager Jefferson Crossing| 4401 Montgomery Blvd. NE| Albuquerque, NM 87109o ###-###-####| [redacted]