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Jefferson Health Billing

833 Chestnut St Ste 115, Philadelphia, Pennsylvania, United States, 19107-4401

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Jefferson Health Billing Reviews (%countItem)

They are getting electronic insurance secondary payment and not applying it to bill this
after receiving paperwork of explanation of benefits showing paid as well as EMT number
and date sent. This was for service datw3/8/2019 and 2/22/2019. they removed 2/22/2019 but not 3/8/2019 . so they received EMT but sent to a medical collection without notice I had to pay second time they can't find other $23,35 of same EMT or electronic money transfer. total EMT was for $46.70 on April 11, 2019 were is the $23.35
left. So in ending they double billed insurance,and me How many people have they done this to who pay twice.add it up

Jefferson Health Billing Response • Jun 16, 2020

The patient has a zero balance. I don't see any bills ever for 4/16/2020. This is for our Center City location.

I received a bill in the mail in the amount of 379.55 Which I paid in full on December 9th. They sent me another bill in January in which I was confused and paid an extra $50. Because they did not show any payment and it looks like a new bill. Another bill came AGAIN which prompted me to investigate. When I called them and told them that I made the payment in December and I had the confirmation number and it was cashed tey asked me to fax the proof. I faxed everything that I had because they were not showing that I paid the bill. I've called 3 times now & they are still saying they didn't receive the fax or payment Of all the information, they did not receive the payment, and everything on their end is a blank slate. Unfortunately, if they do this to older people I can see where people get confused. I am disabled from a stroke which is why they took advantage of sending me multiple bills and having conversations trying to confuse me. I proved that I paid in full and yet they are still denying it. They have a note that anything over 120 days are to be placed with their external collection agency. This is very disturbing and a scam to get more hard earned money. The account number is ***.

Customer Response • Mar 06, 2020

The billing department contacted me & said they'll send me a refund. I haven't received it yet.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID.
Regards

There is an ongoing issue with the bills I receive involving treatments I got 3 years ago. I've paid the required copayment on each but continue to get bills for amounts from the actual treatments totaling about $1600 dollars. I've called about 20 times and spoke to at least 6 or 7 different billing representatives with no results. The issue has been elevated numerous times, so I'm told, to supervisors with no result. I continue to get the runaround on its resolution and bill after bill with no change.

on 10/5/2018 I became ill and after noticing I had a temperature, my girlfriend made me go see a doctor. I don't have a traditional health care plan, I only have coverage through Veteran's Affairs and was not able to get a same day appointment so she took me to the Jefferson Health Urgent care clinic. Upon my arrival, they asked me if I had insurance and I told them that all I had was the VA and showed them my ID card. They scanned it and I asked if they accepted it which they replied " I don't know." I then asked how much it would cost if the insurance didn't cover it and the lady said " I don't know, we'll find out if your health care covers it. Due to the fact I was feverish, I did not pursue it further and filled out the paperwork. I saw a doctor, he order a few tests and they all came back negative. He told me to rest and drink a lot of fluids and sent me home. 4 months later I received my first bill for $340. I was blown away by how high it was and called to ask why because it was not itemized. I also explained to them that I was upset because no one would tell me how much and uninsured visit would cost that day or if they even took people in from the VA. I had to appeal the decision twice and it was upheld both times. I received another bill today and would I called to talk about it the lady said " It does not matter that we didn't tell you any prices, services were rendered and this is what you owe."

I received an invoice from Jefferson Health, ***, Suite ***, Philadelphia, PA, ***, (PO Box ***) for I test I had on 10/16/19 in the amount of $313.84. I sent them my check #1365, drawn on Customers Bank in that amount on 11/21/19. They deposited that check into their account on 11/22/19. I have a copy of the check, front and back as proof of payment. I called the 800 number they list on their invoices for "Customer Service", for months now trying to straighten this out. All you get is a recording to leave a message and someone will call you back. No-one ever does. The latest invoice I received on 1/11/20 threatens to send my account, (***) to collections. If I could speak to someone there, I'm pretty sure this could be straightened out easily, but alas, they are unreachable. I am a senior citizen, have an excellent credit rating, have paid this bill and do not want to continue to be dunned.

To whom it may concern,

I visited Jefferson Hospital (specifically Jefferson Internal Medicine Center City - ***) on Aug 9th, related to what I thought was sever digestive or gastrointestinal (GI) bleeding and met with fellow Edward W, MD. He determined that the bleeding would need additional diagnosis, and have informed me to do a follow up with Gastroenterology to investigate the internal bleeding.

With the summary above, the hospital had miscoded the visit to “preventing care”, in other words meaning I would own the charge versus the health insurance addressing the charge. How that bleeding is become “preventing care”? Is the hospital staff not understand there is nothing preventing internal bleeding! Does the health care staff not know how to code billing codes? I have made number of calls to billing and found they have 3 different billing systems and can't come to resolve. Please help me address the charges from this wrongful charges and others who are also impacted by such charges! Thank you for your support.

Jefferson Health Billing Response • Nov 15, 2019

Good day,

This issue was resolved on 10/22/2019 and the patient was contacted.

Thank you,

Diane B
Manager
Single Business Office
Jefferson Health

Customer Response • Nov 16, 2019

Revdex.com:

Granted I agree with the revised charges and paid for the facilities cost and co-pay. Granted I agree with the co-pay but not the facilities. This level of service is just disappointing, especially from a hospital where people go for care! How can they just a pass along these costs to patients? I don't agree with the solution but do what you must.

However, I really appreciate the Revdex.com involvement in this case. I'm sure it will happen again because these hospitals are not horrible when it comes to billing and coding.

Regards

1. I have bills from 8/30/18 on that have not been submitted To my insurance company. I have made many calls trying to get them to submit the claims. Every time I call I am told they will be submitted on an escalated status. To date they still have not been done. After many complaints to Jefferson, I received a call from the director of finance,Dhaval S he said my claims were submitted but denied. I let him know I was a supervisor for a PPL and if that was true I would have received an EEO be stating the claims were denied. He then said that the claims were not submitted because *** visit or self-pay. I let him know that I was never informed of this. I also stated if I knew they were self-pay I would not have done them because the fee is too high. I let him know that all claims must be submitted to insurance and you can only bill the patient after an EOB is received
2. A hospital claim that was settled with collections is now appearing on my statement on 7/9/18 collections said they would settle for 80% of the balance I paid $1,040 and now on my 9/16/19 statement the 20%, $260, is appearing as due Mr. S said he would look into this and get back to me which he never did
Jefferson has been unprofessional, and in my opinion, unethical, on these matters

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Address: 833 Chestnut St Ste 115, Philadelphia, Pennsylvania, United States, 19107-4401

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