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Jefferson Hills Lawn Equipment

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Jefferson Hills Lawn Equipment Reviews (2)

Thank you for contacting me regarding the case number [redacted] The customer dropped off the unit on December 3rd The customer was advised that during the winter season, the shops main focus is on snow and ice removalWe do get very behind on units that are used primarily in the summerAlso advised customer that Tom was having major abdomen surgery Jan 21, Which deamed him unable to repair anything for 6-weeks.Unit was repaired early March [redacted] customer service rep, [redacted] , contacted us regarding the unitWe spoke with Tech Support and the rep advised us to a series of tests to preform on the unitAll were run and all passedThe customer was informed that the unit had passed all tested warranted through [redacted] Upon talking to reps in Customer Service and in Tech Support in [redacted] , the unit is repaired and preforms at the highest level of use.Customer was under the impression that [redacted] was to contact him back regarding the process of repairingThat was not communicated to us and customer was not contacted by [redacted] .The customer than called our store, we informed him that the unit is repaired but the customer proceeded to get verbally heated and screamed that he wanted his money back and that our relationship is over.After being hung up on, we felt that contacting the customer would only make matters worse.We did contact [redacted] and advised what the customer wanted, we were informed that no money would be returned on a repaired unit that passed all testing provided from tech support.As stated on the receipts given to customers at time of purchase, our store offers no refunds only store credit is issued.We do understand that the customer travels a great distance to our storeWe are willing to ship the unit to the customer at no charge and advise customer of dealers closer to him, if he were to have any further issues in the future.Please see attached invoice for unit,Thank you,Michelle A***Jefferson Hills Lawn Equipment

Thank you, Our response is:Since our store offers no cash refunds on equipment, as stated on the invoice, we are willing to make an exception Using the Grounds Equipment Blue Book, for a blower with the original purchase date of 10-7- The valve of the blower is $95- We are willing to refund the client $100, however, we would need the rest of the parts that was not given to us for the repair Including all the Vac tubes, the bag, the elbow and strap Or the other option is to deduct the amount of the items ($45.09) from the amount.If needed I can provide an itemized list with part numbers and prices and a copy of the Grounds Equipment Blue Book figure.Thank you for your time,MichelleJefferson Hills Lawn Equipment

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