Jefferson Homebuilders Inc

This is our response to Case# ***
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Tenant leased unit *** (10x15) on 3/on 7/she added unit *** (10x15) and unit *** (10x30) Payments have been made through July 31, 2014 7/tenant at her unit, children running around property, in and out of bathroom, screaming and yelling leaving trash on ground One child climb on dumpster When she left, there were shirts left hanging on light by her unit. 7/while doing our rounds, we found that one of her units were not secure (no lock) tried to call her (would not go thru), so we emailed tenant and put one of our red locks on unit to secure. 7/10:18pm received call from Orange County Police Dept.-Another tenant had called police because they heard dogs barking in unitWe met police gave them information requested, Animal control called Tenant and animal control showed up, had dogs in unit Tenant and teenage daughter upset and argumentative Police told her she had to vacate by Sat7/19, violated lease We left at 12:20am with her still talking with Police. 7/vacate notice mailed, certified 7/tenant had not vacated, we tried calling all numbers we had on file, none would go thru Sent letter (by mail and email) stating we were locking her units and she would need to call the office for us to unlock her units. 7/Tenant emailed asking for more time and said she would come during office hours. 7/Letter sent extending time to 7/ Tenant and children show up through out the day, throwing food containers, plastic bottles and paper on the propertyChildren getting inside dumpsterClothing left drapped over top of her units Children again running around property, in and out of bathroom, running water for a long period of time and stopping up the toilet several times We spoke to ** *** and she also came and plunged the toilet and told the kids no more bathroom Dog poo all in building and around property. 7/Tenant called wanted locks removed - removed locks 7/Locked units 7/Tenant called wanted locks removed-removed locks 7/Locked units 7/Gave her access to her units. 8/Vacated *** and *** 8/Complaint from another tenant, ** *** making a mess and the children spitting all over the ground where she needs to walk, gross 8/Tenant has arrived this morning, she has vacated. We found damage to the gutter by her unit and marks on her unit door We are not going to pursue charges We just want her gone. If you would like any further information, please do not hesitate to contact me We pride ourselves in good customer service and we will work with anyone.
*** *** CULPEPER JHB Rental Properties and Storage
*** *** *** ***
*** O *** F *** For more information about CULPEPER and our product offerings, please visit our website at http://www.culpeperwood.com/ P Please Consider the Environment Before Printing this E-mail

Review: On or about 07/18/2014 I was told to vacate the three units by 07/19/2014. I requested the office staff to extend the vacate date. I was granted the extension by corporate. My units were locked by [redacted] on a daily basis. [redacted] was holding my belongings hostage. I requested to use the truck I had purchase on 07/18/2014 to load my household items that evening while I was in possession of the truck. After several calls to the Culpeper police dept and the attorney General and Corporate, [redacted] approves the 24 hour access on 07/29/2014. Please note this is not a gated storage site. This only gave me two days to vacate the three (3) units in 24 hours. I was denied access to my three units since 07/18/2014. All employees were advice to to keep the units lock at all times. I sent an email stating that I would need the 24 hour access which was in the signed agreement. Due to my schedule this was the main reason for the rental purchase. I called the sheriff to file a report for unlawfully withholding my items. I asked how can I remove and vacate the storage when the units are lock by [redacted] employees. Please no that the monthly storage fee was paid in full for July and August of 2014. The sheriff were present when I requested to vacate one of my storage unit I was denied access by [redacted], supervisor of the [redacted] It. 24 hours is not antiquate time to remove three storage units by one person. Due to my full time employment I have the evenings to vacate, I was not given an opportunity to vacate my items within reason. I do not have the means to remove my household items within two days without a truck which I had on 07/18/2014. There are no late payments due for any of the three units, they are paid in full. Also, I was accused without proof by "[redacted]" for damage caused to a gutter that was caused by another tenant. [redacted] also stated that my unit had a smell which was not present on 07/28/2014. There were sheriff present to witness the location of the truck that I was accused of damaging the gutter.Desired Settlement: I am requesting additional time to vacate the premises. I would like a full refund of the last months paid due the three units inaccessibility despite the full payment for all three units.

Business

Response:

This is our response to Case# [redacted]

Tenant leased unit [redacted] (10x15) on 3/30 on 7/1 she added unit [redacted] (10x15) and unit [redacted] (10x30) Payments have been made through July 31, 2014

7/10 tenant at her unit, children running around property, in and out of bathroom, screaming and yelling leaving trash on ground. One child climb on dumpster. When she left, there were 2 shirts left hanging on light by her unit.

7/11 while doing our rounds, we found that one of her units were not secure (no lock) tried to call her (would not go thru), so we emailed tenant and put one of our red locks on unit to secure.

7/15 10:18pm received call from Orange County Police Dept.-Another tenant had called police because they heard dogs barking in unit. We met police gave them information requested, Animal control called. Tenant and animal control showed up, had 3 dogs in unit. Tenant and teenage daughter upset and argumentative. Police told her she had to vacate by Sat. 7/19, violated lease. We left at 12:20am with her still talking with Police.

7/16 vacate notice mailed, certified

7/21 tenant had not vacated, we tried calling all numbers we had on file, none would go thru. Sent letter (by mail and email) stating we were locking her units and she would need to call the office for us to unlock her units.

7/21 Tenant emailed asking for more time and said she would come during office hours.

7/23 Letter sent extending time to 7/31. Tenant and 5 children show up through out the day, throwing food containers, plastic bottles and paper on the property. Children getting inside dumpster. Clothing left drapped over top of her units. Children again running around property, in and out of bathroom, running water for a long period of time and stopping up the toilet several times. We spoke to [redacted] and she also came and plunged the toilet and told the kids no more bathroom. Dog poo all in building and around property.

7/25 Tenant called wanted locks removed - removed locks

7/26 Locked units

7/27 Tenant called wanted locks removed-removed locks

7/28 Locked units

7/29 Gave her 24 access to her units.

8/1 Vacated [redacted] and [redacted]

8/2 Complaint from another tenant, [redacted] making a mess and the children spitting all over the ground where she needs to walk, gross

8/5 Tenant has arrived this morning, she has vacated.

We found damage to the gutter by her unit and marks on her unit door. We are not going to pursue charges. We just want her gone.

If you would like any further information, please do not hesitate to contact me. We pride ourselves in good customer service and we will work with anyone.

CULPEPER

JHB Rental Properties and Storage

O. [redacted]

F. [redacted]

For more information about CULPEPER and our product offerings, please visit our website at http://www.culpeperwood.com/

P Please Consider the Environment Before Printing this E-mail.