Jefferson Lines

Questionable? Vehicle incident in Coffeeville, Kansas the morning of 11/09/2022, student driver was fired after incident, PRIOR to accident report being filed. Driver was NOT issued a citation and or a ticket. Violation of company policies and procedures. Company did NOT comply with their OWN policies. Discrimination, while other drivers have vehicle accidents in their record, this driver had NONE! And was still fired / “ let go”! Filing complaints with EOCC and other authorities.

I have already settled this with [redacted] , I gave her $on her Jefferson Lines Account to take the trip at a later time and she was very pleased with the resolution Marcy [redacted]

This has been looked into and the passenger is correct the driver did skip the stop, a $refund will be applied to her credit card Thank you

Mr***, I do apologize for the mistakes made by Jefferson Lines, and sincerely am sorry for the inconvience caused by thisWe are very proud of our services and would never want anything like this to happen to a passenger Thank you for choosing Jefferson Lines and I have called and left you a message regrding your refund Have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

So sorry to hear about your experience on Jefferson Lines we will be refunding the money to you as soon as we get the rest of the information from the complaintant. I have been in contact with them all ready and have started the process. Thank you

Jefferson Lines has been in direct contact with the customerWe responded with the following email on Thursday, April 21, 2016."Good afternoon ***,Thank you for the email and the ticket informationMy apologies for the delay in getting back to you as we needed some time to investigate your
comments and what happened.We were informed by the manager of our Customer Care Center that they’ve recently been in contact with you shortly after the incidentOur policy stands that we do not offer to pay for hotel accommodations for passengers who are not mid-route a tripHowever, it is unfortunate that you were not given the suggestion of where else to go when the depot closedWe did talk to the Des Moines depot manager and it is standard protocol to advise customers to go to the nearby Perkins or Mercy which are both open hoursThe depot manager will be addressing what happened with the representative working that night and taking the appropriate actions to ensure this does not happen again. We apologize that we will not be able to reimburse you for the hotel expense, but we are happy to offer you a free roundtrip ticket to invite you to travel with Jefferson Lines again for a better experiencePlease contact me when you are ready to take advantage of the ticket and I can issue it for you.Again, I’m sorry about what happenedI appreciate your understanding and hope that you will give us the opportunity to serve you again soon."As of today's date, we have not received a response from ***This is our final offer for resolution with ***We have attached a copy of the email conversation we've had with her

I have already settled this with [redacted], I gave her $48.00 on her Jefferson Lines Account to take the trip at a later time and she was very pleased with the resolution.  Marcy [redacted]

This has been looked into and the passenger is correct the driver did skip the stop, a $60 refund will be applied to her credit card.  Thank you

Mr. [redacted], I do apologize for the mistakes made by Jefferson Lines, and sincerely am sorry for the inconvience caused by this. We are very proud of our services and would never want anything like this to happen to a passenger.  Thank you for choosing Jefferson Lines and I have called and...

left you a message regrding your refund.  Have a great day!