Jefferson Medical College

January 3, 2017Dear [redacted] ,We are in receipt of a letter from the Revdex.com, regarding missing items you inquired about for your brother, patient [redacted] I wanted to thank you for writing about your experiences here at Thomas Jefferson University HospitalI apologize for the difficulty and frustration you expressed in this regard, and I appreciate that you took the time to provide such a detailed summary.In follow up, I have shared your letter with several department administrators and managers, and ask that they look into the concerns you have identified so that these issues can be addressedI ask for your patience as you await our response, which you should receive within days.In the interim, please feel free to contact me with any questionsThank you.Sincerely,Jennifer A PhD.Patient Experience Officer

January 3, 2017Dear [redacted],We are in receipt of a letter from the Revdex.com, regarding missing items you inquired about for your brother, patient [redacted]. I wanted to thank you for writing about your experiences here at Thomas Jefferson University Hospital. I apologize for...

the difficulty and frustration you expressed in this regard, and I appreciate that you took the time to provide such a detailed summary.In follow up, I have shared your letter with several department administrators and managers, and ask that they look into the concerns you have identified so that these issues can be addressed. I ask for your patience as you await our response, which you should receive within 30 days.In the interim, please feel free to contact me with any questions. Thank you.Sincerely,Jennifer A.   PhD.Patient Experience Officer