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Jefferson Mini Storage

4803 Jefferson Ave, Texarkana, Arkansas, United States, 71854-1140

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I called the storage due to not being able to access my mailbox. *** told me to find another mailbox. She was very rude and unprofessional.
My husband, *** is new to the area and rented a mailbox from Jefferson Mini Storage. We have driven from Shreveport to Texarkana on 4 different occasions and can not access the mail room( the door before you enter where the mailboxes are located). He called and called during business hours and was never able to reach anyone. When he finally spoke to someone he was told the lock was tricky and that he had to wiggle the key to the left and then the right for the door to open. We both work regular jobs and can't come until 5 pm. On our 4th trip to check the mailbox- we still couldn't access the mail room. At this point we both are beyond frustrated because we have very important mail and we are paying for a faulty mailbox that neither one of us can access. I took it upon myself to contact the storage facility. I introduced myself and was immediately spoken to in a rude tone. The young lady said," I've spoken to your husband and TOLD him 3-4 times he has to wiggle the key". I told her that wasn't working and he did exactly what you said. She then tells me that we should find another storage and that we were the only ones having trouble. This was shocking to me. I asked her was she the owner and she said no, she manages the facility( her name is Morgan). I asked for the owners contact information and she said she wasn't allowed to give that out. I told her she was very rude and she didn't have any customer service. Rather than trying to speak to me nicely and bringing some resolution to this, she basically tells me to take my business somewhere else. I was never rude with her or had a unwelcoming tone. Being that I could not email or speak to the owner, I was left no choice by writing this on Revdex.com.

Desired Outcome

I would like the owner of Jefferson Mini Storage to contact me. I am reporting the manager, *** I would like this lock repaired or whatever can be done to fix this. We should not have been sold a faulty key or there shouldn't be trouble with the lock to the door. Here is my thing- if I have to wiggle to the left and to right there is something clearly wrong with it. We have wasted time and gas coming there to retrieve our mail and I would like a refund for the month that we couldn't access the mailbox.

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Address: 4803 Jefferson Ave, Texarkana, Arkansas, United States, 71854-1140

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