Jefferson Pointe Apartments

Dear Ms [redacted] : Th is is in response to the letter we received on Thursday, August 6, Mr [redacted] moved into his first floor unit at Jefferson Point Apartments on October 1, He signed a renewal lease for the period of 10/1/through 9/23/on August 15th, The maintenance items Mr [redacted] 's references were during the period of the first lease he signed with us, mostly for issues relating from drafty windows to air not circulating through his apartment to his likingIn every one these cases, a member of our Maintenance Team went to the apartment and addressed his concernsOn March 31, 2015, Mr [redacted] gave his September lease termination notice stating that the landlord should not be doing construction in an apartment without notifying all t he residents of the building firstWe were laying carpet on the third floor and he was disturbed the noise that was made during the dayPlease note that Mr [redacted] lives on the first floorWe informed Mr [redacted] that it wouldn't be possible to notify every resident when we needed to do work on an apartmentHe also stated that he thought the Property Manager handled the situation very unprofessionallyThis entire conversation is noted in our systemRegarding the neighbor situation, Mr [redacted] states he had issues with his former and current neighbors who live above himThe current neighbors moved into the apartment on July 10, 2014, one month before Mr [redacted] renewed his lease with us We have no record of a complaint against either of the residents who lived above Mr [redacted] until /29/We have a process that when a resident files a complaint we document the conversation in our resident systemThis is how we keep track of what is going on with a residentOnce we receive a noise complaint, we try to promptly rectify the situation by notifying the resident that the complaint has been made againstThis is the step we wanted to take before we take it to the next stepThis was done right after Mr [redacted] complained on 7/31/As the Regional Property Manager, I did speak to Mr [redacted] I explained that I would want to notify the resident who lives above him and give them a chance to quiet downI made a note in the file about this complaint which was the first complaint against the upstairs neighborI also mentioned that as to the other complaints he was making, I would need to talk to my staff and get back to himHe asked "are you calling me a liar" and I said "no"I just wanted to get all sides to the storyHe became very angry and raised his voiceI continued to let him speak but I wasn't giving him what he wanted so he asked me for my supervisor's name, which I happily gave himI explained that I would get back to him by close of business Thursday with the answers to the issues he raised I do tend to speak with my hands and raised my hands with a pointed finger at one pointI was pointing up, not in his chest, but he stated it bothered him and I apologized and kept my hand down for the remainder of the conversationAt no point did I ever point directly at him or touch himAlicia ***, the Leasing Consultant at the property, witnessed the entire exchangeAs promised, I called him on Thursday at 4:00pm and left a message on his voice mail He returned my call on Friday at 2:10pmHowever, I was not able to call him back until Monday morning due to my travel scheduleOn Monday, August 4, at approximately 9:30am, Mr [redacted] and I spokeI explained that we were notifying the residents upstairs to reduce the noise level and that a complaint had been filed against themRegarding the other issues, we had responded to each of the maintenance requests that he filed in 2013/so that really didn't apply to this situationWe did not have any other recorded complaints against his neighbors upstairs except the one he just filed He demanded to speak to Mr [redacted] ***, my direct supervisorI said I would take a message and have Mr [redacted] return his call promptlyHe ins isted that I transfer the call but I wasn't sure if Mr [redacted] was available so he hung upHe called back and spoke to Mr [redacted] but he was not current with his rentMr [redacted] listened to him but did not re spond and stated that he needed to pay his rent and they would talk after thatFor the record, Mr [redacted] , bounced his first rent check in and when notified about this, he proceeded to hang up on our Property ManagerWe have explained to Mr [redacted] our course of action given the complaint regarding his neighborHowever, this is not what Mr [redacted] wantsHe wants out of the lease he signed without penaltyThis is where we stand as of nowIf you have any questions, please feel free to give me a call at [redacted] Sincerely, [redacted] ***

Dear Ms [redacted] : Th is is in response to the letter we received on Thursday, August 6, 11px;">Mr [redacted] moved into his first floor unit at Jefferson Point Apartments on October 1, He signed a renewal lease for the period of 10/1/through 9/23/on August 15th, The maintenance items Mr [redacted] 's references were during the period of the first lease he signed with us, mostly for issues relating from drafty windows to air not circulating through his apartment to his likingIn every one these cases, a member of our Maintenance Team went to the apartment and addressed his concernsOn March 31, 2015, Mr [redacted] gave his September lease termination notice stating that the landlord should not be doing construction in an apartment without notifying all t he residents of the building firstWe were laying carpet on the third floor and he was disturbed the noise that was made during the dayPlease note that Mr [redacted] lives on the first floorWe informed Mr [redacted] that it wouldn't be possible to notify every resident when we needed to do work on an apartmentHe also stated that he thought the Property Manager handled the situation very unprofessionallyThis entire conversation is noted in our systemRegarding the neighbor situation, Mr [redacted] states he had issues with his former and current neighbors who live above himThe current neighbors moved into the apartment on July 10, 2014, one month before Mr [redacted] renewed his lease with us We have no record of a complaint against either of the residents who lived above Mr [redacted] until /29/We have a process that when a resident files a complaint we document the conversation in our resident systemThis is how we keep track of what is going on with a residentOnce we receive a noise complaint, we try to promptly rectify the situation by notifying the resident that the complaint has been made againstThis is the step we wanted to take before we take it to the next stepThis was done right after Mr [redacted] complained on 7/31/As the Regional Property Manager, I did speak to Mr [redacted] I explained that I would want to notify the resident who lives above him and give them a chance to quiet downI made a note in the file about this complaint which was the first complaint against the upstairs neighborI also mentioned that as to the other complaints he was making, I would need to talk to my staff and get back to himHe asked "are you calling me a liar" and I said "no"I just wanted to get all sides to the storyHe became very angry and raised his voiceI continued to let him speak but I wasn't giving him what he wanted so he asked me for my supervisor's name, which I happily gave himI explained that I would get back to him by close of business Thursday with the answers to the issues he raised I do tend to speak with my hands and raised my hands with a pointed finger at one pointI was pointing up, not in his chest, but he stated it bothered him and I apologized and kept my hand down for the remainder of the conversationAt no point did I ever point directly at him or touch himAlicia ***, the Leasing Consultant at the property, witnessed the entire exchangeAs promised, I called him on Thursday at 4:00pm and left a message on his voice mail He returned my call on Friday at 2:10pmHowever, I was not able to call him back until Monday morning due to my travel scheduleOn Monday, August 4, at approximately 9:30am, Mr [redacted] and I spokeI explained that we were notifying the residents upstairs to reduce the noise level and that a complaint had been filed against themRegarding the other issues, we had responded to each of the maintenance requests that he filed in 2013/so that really didn't apply to this situationWe did not have any other recorded complaints against his neighbors upstairs except the one he just filed He demanded to speak to Mr [redacted] ***, my direct supervisorI said I would take a message and have Mr [redacted] return his call promptlyHe ins isted that I transfer the call but I wasn't sure if Mr [redacted] was available so he hung upHe called back and spoke to Mr [redacted] but he was not current with his rentMr [redacted] listened to him but did not re spond and stated that he needed to pay his rent and they would talk after thatFor the record, Mr [redacted] , bounced his first rent check in and when notified about this, he proceeded to hang up on our Property ManagerWe have explained to Mr [redacted] our course of action given the complaint regarding his neighborHowever, this is not what Mr [redacted] wantsHe wants out of the lease he signed without penaltyThis is where we stand as of nowIf you have any questions, please feel free to give me a call at [redacted] Sincerely, [redacted] ***

Below is a break down on the amount owed:Lin Chang-Chen4401-Jefferson Pointe LanePrince George, VA 23875Lin Chang-Chen moved out of their apartment of 4/3/ They were responsible for a days notice, they gave notice on 3/28/2017, which was only days notice all together.April rent $ [redacted] water bill 2/10/17-3/10/ $***They referred someone to our apartment, they received a credit of $ [redacted] May (damake up the days notice) $ [redacted] $ [redacted] (2mo penalty for not fulling lease)$ [redacted] Trash out her apartment due to all the items left behind$*** To replace the drip pans that were not replaced when moved out$*** 2x broken blinds that were not replaced when moved out$*** Extra cleaning on her apartment when moved out$*** Final Water Bill 3/11/to 4/3/17-$*** InterestThey wrote a check # [redacted] in the amount of $ [redacted] Their deposit was for $ [redacted] Balance due: $ [redacted] Please see attached photos of the apartment after they moved out I will sent the other pictures in a different email.Let me know if you need anything else.Thank youTheresa C***Property ManagerJefferson Pointe ApartmentsJefferson Pointe LanePrince George, VA 23875Phone: [redacted] Fax: (***)***-***Email: [redacted] Website: www.jeffersonpointeapt.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was have $*** deposit when I signed the lease,I just want to know where is that money forTell them, "can you supply me with a breakdown of how the deposit was used toward fixing whatever needed to be fixed?"How come is that much?Regards,
*** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It pissed me off. We tried our best to c***ate with them. Before moving out, I talked to them several times. They told me I only need to pay 1,700 for the fine. Now they not only take my deposit, but also want me to pay more than three thousand. What is that for? I don't get it. How could they change their word ?
Regards,
*** *** ***

Attached is the letter I received from Revdex.com and another with our response.  Let me know if there is anything else you need from me.Thank you,Theresa C[redacted]Property ManagerJefferson Pointe Apartments[redacted] Lane[redacted], VA...

[redacted]Phone: ([redacted] Fax: ([redacted]Email: [redacted]@agpmanager.comWebsite: www.jeffersonpointeapt.com

Dear Ms. [redacted]: Th is is in response to the letter we received on Thursday, August 6, 2015. Mr. [redacted] moved into his first floor unit at Jefferson Point Apartments on October 1, 2013. He signed a renewal lease for the period of 10/1/14 through 9/23/15 on August 15th, 2014. The...

maintenance items Mr. [redacted]'s references were during the period of the first lease he signed with us, mostly for issues relating from drafty windows to air not circulating through his apartment to his liking. In every one these cases, a member of our Maintenance Team went to the apartment and addressed his concerns. On March 31, 2015, Mr. [redacted] gave his September lease termination notice stating that the landlord should not be doing construction in an apartment without notifying all t he residents of the building first. We were laying carpet on the third floor and he was disturbed the noise that was made during the day. Please note that Mr. [redacted] lives on the first floor. We informed Mr. [redacted] that it wouldn't be possible to notify every resident when we needed to do work on an apartment. He also stated that he thought the Property Manager handled the situation very unprofessionally. This entire conversation is noted in our system. Regarding the neighbor situation, Mr. [redacted] states he had issues with his former and current neighbors who live above him. The current neighbors moved into the apartment on July 10, 2014, one month before Mr. [redacted] renewed his lease with us . We have no record of a complaint against either of the residents who lived above Mr. [redacted] until 7 /29/15. We have a process that when a resident files a complaint we document the conversation in our resident system. This is how we keep track of what is going on with a resident. Once we receive a noise complaint, we try to promptly rectify the situation by notifying the resident that the complaint has been made against. This is the step we wanted to take before we take it to the next step. This was done right after Mr. [redacted] complained on 7/31/15. As the Regional Property Manager, I did speak to Mr. [redacted]. I explained that I would want to notify the resident who lives above him and give them a chance to quiet down. I made a note in the file about this complaint which was the first complaint against the upstairs neighbor. I also mentioned that as to the other complaints he was making, I would need to talk to my staff and get back to him. He asked "are you calling me a liar" and I said "no". I just wanted to get all sides to the story. He became very angry and raised his voice. I continued to let him speak but I wasn't giving him what he wanted so he asked me for my supervisor's name, which I happily gave him. I explained that I would get back to him by close of business Thursday with the answers to the issues he raised . I do tend to speak with my hands and raised my hands with a pointed finger at one point. I was pointing up, not in his chest, but he stated it bothered him and I apologized and kept my hand down for the remainder of the conversation. At no point did I ever point directly at him or touch him. Alicia [redacted], the Leasing Consultant at the property, witnessed the entire exchange. As promised, I called him on Thursday at 4:00pm and left a message on his voice mail . He returned my call on Friday at 2:10pm. However, I was not able to call him back until Monday morning due to my travel schedule. On Monday, August 4, 2015 at approximately 9:30am, Mr. [redacted] and I spoke. I explained that we were notifying the residents upstairs to reduce the noise level and that a complaint had been filed against them. Regarding the other issues, we had responded to each of the maintenance requests that he filed in 2013/2104 so that really didn't apply to this situation. We did not have any other recorded complaints against his neighbors upstairs except the one he just filed . He demanded to speak to Mr. [redacted], my direct supervisor. I said I would take a message and have Mr. [redacted] return his call promptly. He ins isted that I transfer the call but I wasn't sure if Mr. [redacted] was available so he hung up. He called back and spoke to Mr. [redacted] but he was not current with his rent. Mr. [redacted] listened to him but did not re spond and stated that he needed to pay his rent and they would talk after that. For the record, Mr. [redacted], bounced his first rent check in 2013 and when notified about this, he proceeded to hang up on our Property Manager. We have explained to Mr. [redacted] our course of action given the complaint regarding his neighbor. However, this is not what Mr. [redacted] wants. He wants out of the lease he signed without penalty. This is where we stand as of now. If you have any questions, please feel free to give me a call at [redacted]. Sincerely, [redacted]

Below is a break down on the amount owed:Lin Chang-Chen4401-10 Jefferson Pointe LanePrince George, VA 23875Lin Chang-Chen moved out of their apartment of 4/3/2017.  They were responsible for a 60 days notice,  they gave notice on 3/28/2017, which was only 7 days notice all together.April rent $[redacted]water bill 2/10/17-3/10/17  $[redacted]They referred someone to our apartment, they received a credit of $[redacted]May (28 days-to make up the 60 days notice)  $[redacted] (2mo penalty for not fulling lease)$[redacted]    Trash out her apartment due to all the items left behind$[redacted]     To replace the drip pans that were not replaced when moved out$[redacted]      2x broken blinds that were not replaced when moved out$[redacted]      Extra cleaning on her apartment when moved out$[redacted]      Final Water Bill 3/11/17 to 4/3/17-$[redacted]       InterestThey wrote a check #[redacted] in the amount of $[redacted]Their deposit was for $[redacted]
Balance due:    $[redacted]Please see attached photos of the apartment after they moved out.  I will sent the other pictures in a different email.Let me know if you need anything else.Thank youTheresa C[redacted]Property ManagerJefferson Pointe Apartments4399 Jefferson Pointe LanePrince George, VA 23875Phone: [redacted] Fax: ([redacted]Email: [redacted]Website: www.jeffersonpointeapt.com

Dear Ms. [redacted]: Th is is in response to the letter we received on Thursday, August 6, 2015.  11px;">Mr. [redacted] moved into his first floor unit at Jefferson Point Apartments on October 1, 2013. He signed a renewal lease for the period of 10/1/14 through 9/23/15 on August 15th, 2014. The maintenance items Mr. [redacted]'s references were during the period of the first lease he signed with us, mostly for issues relating from drafty windows to air not circulating through his apartment to his liking. In every one these cases, a member of our Maintenance Team went to the apartment and addressed his concerns. On March 31, 2015, Mr. [redacted] gave his September lease termination notice stating that the landlord should not be doing construction in an apartment without notifying all t he residents of the building first. We were laying carpet on the third floor and he was disturbed the noise that was made during the day. Please note that Mr. [redacted] lives on the first floor. We informed Mr. [redacted] that it wouldn't be possible to notify every resident when we needed to do work on an apartment. He also stated that he thought the Property Manager handled the situation very unprofessionally. This entire conversation is noted in our system. Regarding the neighbor situation, Mr. [redacted] states he had issues with his former and current neighbors who live above him. The current neighbors moved into the apartment on July 10, 2014, one month before Mr. [redacted] renewed his lease with us . We have no record of a complaint against either of the residents who lived above Mr. [redacted] until 7 /29/15. We have a process that when a resident files a complaint we document the conversation in our resident system. This is how we keep track of what is going on with a resident. Once we receive a noise complaint, we try to promptly rectify the situation by notifying the resident that the complaint has been made against. This is the step we wanted to take before we take it to the next step. This was done right after Mr. [redacted] complained on 7/31/15. As the Regional Property Manager, I did speak to Mr. [redacted]. I explained that I would want to notify the resident who lives above him and give them a chance to quiet down. I made a note in the file about this complaint which was the first complaint against the upstairs neighbor. I also mentioned that as to the other complaints he was making, I would need to talk to my staff and get back to him. He asked "are you calling me a liar" and I said "no". I just wanted to get all sides to the story. He became very angry and raised his voice. I continued to let him speak but I wasn't giving him what he wanted so he asked me for my supervisor's name, which I happily gave him. I explained that I would get back to him by close of business Thursday with the answers to the issues he raised . I do tend to speak with my hands and raised my hands with a pointed finger at one point. I was pointing up, not in his chest, but he stated it bothered him and I apologized and kept my hand down for the remainder of the conversation. At no point did I ever point directly at him or touch him. Alicia [redacted], the Leasing Consultant at the property, witnessed the entire exchange. As promised, I called him on Thursday at 4:00pm and left a message on his voice mail . He returned my call on Friday at 2:10pm. However, I was not able to call him back until Monday morning due to my travel schedule. On Monday, August 4, 2015 at approximately 9:30am, Mr. [redacted] and I spoke. I explained that we were notifying the residents upstairs to reduce the noise level and that a complaint had been filed against them. Regarding the other issues, we had responded to each of the maintenance requests that he filed in 2013/2104 so that really didn't apply to this situation. We did not have any other recorded complaints against his neighbors upstairs except the one he just filed . He demanded to speak to Mr. [redacted], my direct supervisor. I said I would take a message and have Mr. [redacted] return his call promptly. He ins isted that I transfer the call but I wasn't sure if Mr. [redacted] was available so he hung up. He called back and spoke to Mr. [redacted] but he was not current with his rent. Mr. [redacted] listened to him but did not re spond and stated that he needed to pay his rent and they would talk after that. For the record, Mr. [redacted], bounced his first rent check in 2013 and when notified about this, he proceeded to hang up on our Property Manager. We have explained to Mr. [redacted] our course of action given the complaint regarding his neighbor. However, this is not what Mr. [redacted] wants. He wants out of the lease he signed without penalty. This is where we stand as of now. If you have any questions, please feel free to give me a call at [redacted]. Sincerely, [redacted]

Review: I'ved lived at this apartment complex since September, 2014. I've had a number of issue with my former neighbors and current neighbors after a exceedingly rambunctious weeked I went to the office and filed a compliant and asked that my lease be terminated. I have delt the with issues with loud neighbors, insufficient heat cooling sys., bugs, mold, drafty windows, and a negligent and disrespect management staff. I asked that my lease be terminated without penalty. The regional manager in my opinion initially, ignored my complaint without looking into the matter and now states that there is no record of my filing any complaint against my neighbors (as I spoke with her today via phone). When we spoke in person she stood in my face and pointed her finger in my chest. I tried speaking to her boss to which she played ignorant and wouldn't transer my call. When I tried speaking with him he stated that he will not address any of my concerns or speak with me until I paid Augusts' rent, which is not due until the 5th; today is the 3rd and I have not missed of been late on rent payments. I have not been so utterly mistread in years and do not understand how my rent has anything to do with addressing my concerns. I've had disagreemtns with all three braches of this managment and at each level none of my previous or present concerns have been delt with in a respectful manner.Desired Settlement: I would like to be released from my lease without peanlty. I would like to speak with the owner and a apology would very much be appreciated.

Business

Response:

Dear Ms. [redacted]: Th is is in response to the letter we received on Thursday, August 6, 2015. Mr. [redacted] moved into his first floor unit at Jefferson Point Apartments on October 1, 2013. He signed a renewal lease for the period of 10/1/14 through 9/23/15 on August 15th, 2014. The maintenance items Mr. [redacted]'s references were during the period of the first lease he signed with us, mostly for issues relating from drafty windows to air not circulating through his apartment to his liking. In every one these cases, a member of our Maintenance Team went to the apartment and addressed his concerns. On March 31, 2015, Mr. [redacted] gave his September lease termination notice stating that the landlord should not be doing construction in an apartment without notifying all t he residents of the building first. We were laying carpet on the third floor and he was disturbed the noise that was made during the day. Please note that Mr. [redacted] lives on the first floor. We informed Mr. [redacted] that it wouldn't be possible to notify every resident when we needed to do work on an apartment. He also stated that he thought the Property Manager handled the situation very unprofessionally. This entire conversation is noted in our system. Regarding the neighbor situation, Mr. [redacted] states he had issues with his former and current neighbors who live above him. The current neighbors moved into the apartment on July 10, 2014, one month before Mr. [redacted] renewed his lease with us . We have no record of a complaint against either of the residents who lived above Mr. [redacted] until 7 /29/15. We have a process that when a resident files a complaint we document the conversation in our resident system. This is how we keep track of what is going on with a resident. Once we receive a noise complaint, we try to promptly rectify the situation by notifying the resident that the complaint has been made against. This is the step we wanted to take before we take it to the next step. This was done right after Mr. [redacted] complained on 7/31/15. As the Regional Property Manager, I did speak to Mr. [redacted]. I explained that I would want to notify the resident who lives above him and give them a chance to quiet down. I made a note in the file about this complaint which was the first complaint against the upstairs neighbor. I also mentioned that as to the other complaints he was making, I would need to talk to my staff and get back to him. He asked "are you calling me a liar" and I said "no". I just wanted to get all sides to the story. He became very angry and raised his voice. I continued to let him speak but I wasn't giving him what he wanted so he asked me for my supervisor's name, which I happily gave him. I explained that I would get back to him by close of business Thursday with the answers to the issues he raised . I do tend to speak with my hands and raised my hands with a pointed finger at one point. I was pointing up, not in his chest, but he stated it bothered him and I apologized and kept my hand down for the remainder of the conversation. At no point did I ever point directly at him or touch him. Alicia [redacted], the Leasing Consultant at the property, witnessed the entire exchange. As promised, I called him on Thursday at 4:00pm and left a message on his voice mail . He returned my call on Friday at 2:10pm. However, I was not able to call him back until Monday morning due to my travel schedule. On Monday, August 4, 2015 at approximately 9:30am, Mr. [redacted] and I spoke. I explained that we were notifying the residents upstairs to reduce the noise level and that a complaint had been filed against them. Regarding the other issues, we had responded to each of the maintenance requests that he filed in 2013/2104 so that really didn't apply to this situation. We did not have any other recorded complaints against his neighbors upstairs except the one he just filed . He demanded to speak to Mr. [redacted], my direct supervisor. I said I would take a message and have Mr. [redacted] return his call promptly. He ins isted that I transfer the call but I wasn't sure if Mr. [redacted] was available so he hung up. He called back and spoke to Mr. [redacted] but he was not current with his rent. Mr. [redacted] listened to him but did not re spond and stated that he needed to pay his rent and they would talk after that. For the record, Mr. [redacted], bounced his first rent check in 2013 and when notified about this, he proceeded to hang up on our Property Manager. We have explained to Mr. [redacted] our course of action given the complaint regarding his neighbor. However, this is not what Mr. [redacted] wants. He wants out of the lease he signed without penalty. This is where we stand as of now. If you have any questions, please feel free to give me a call at [redacted]. Sincerely, [redacted]