In response to your additional questions: 1- Your original deposit return had an estimate from Vega Cleaning service because I had not received final billing and needed to provide you documentation of all chargesAttached is a copy of the actual billThe estimate is the exact same price of the final billing2- As stated in my previous response, the charge to vacuuming the apartment was not for vacuuming the carpetThe vacuuming was completed after the carpet had been removed and it consisted of vacuuming the entire apartment every other day for several weeks including the bedroom, living room, kitchen and bathroomThe flea infestation was also in the areas of the apartment without carpetingI personally was attacked by fleas on several occasions while entering the property on the wood floor in the living room and vinyl in the kitchen 3- You are correct, to eliminate the infestation we first had to hire a contractor to remove the infested carpet, a professional pest control company for flea treatments and an additional company to vacuum the apartment throughout the flea treatments as recommended by the pest control company The infestation at the apartment was extremely severe and we took all proper steps to get the infestation removed as fast as possibleThe infestation was caused solely by the tenants having an unauthorized cat at the apartment and all charges relating to the infestation are the tenants responsibility to pay Thank you, B [redacted] Assistant Broker California Oaks Property Management ###-###-####
On Fri***, December 20, [redacted] submitted a maintenance request online about the back door being damaged, garage light not working, laundry light switches not working and the heating vents not producing heatThis was the first time we were notified about the damaged doorOn Mon***, December 23, California Oaks Property Management maintenance staff was out to the home to repair the garage light, laundry switches and measured the door for replacement (maintenance staff suspected that an animal damaged the door)Also on Mon***, December 23, A [redacted] Appliance, Incwas out to the home to inspect and repair the furnace; all of the heater vents and ducts were connected with no leaksA [redacted] noted that master bedroom and bathroom did not get as much heat as other areas because they are furthest from the system On Satur***, January 4, Nathan and Cindy Walter submitted a [redacted] notice to vacate stating their reason was "House is falling apart and too small" At no time did we refuse to do any repairsThey were addressed within reasonable time and the home was not uninhabitable I have attached documentation supporting our statement Thank you, [redacted] Property Manager
This email is in response to your complaint regarding your security deposit return A deposit transmittal with with an itemized statement and copies of all invoices was mailed to you on August 20, I have attached this statement and copies of all invoices again for your reviewAt the time you vacated the property it was noticed that the entire apartment (not just the bedroom) had a severe flea infestation from the unauthorized cat you had living at the propertyBelow is my explanation for the charges you have in question: Flea treatment: The apartment was professionally sprayed for fleas multiple times per weekThe infestation was so severe it took nearly five weeks to eliminate the problemThis left the property vacant for an extended period of time and delayed the new tenant moving into the propertyCarpet hauling: Due to the severity of the infestation, the pest control company required the flea infested carpet be hauled from the apartment prior to the treatment beginningThe hauling was competed by a licensed contractor which handles both hauling and tree trimming Vacuuming: The pest control company required the entire apartment including living room, kitchen and bathroom (not just the bedroom with carpeting) to be thoroughly vacuumed every other day while the property was being treated for fleas to help remove all active fleas and unhatched eggsThe vendor charged a flat fee of $for this service and does not break down the hourly rateAll charges related to this infestation are solely the tenants responsibilityNo charges from the deposit will be reimbursed If you need any further information, please let me knowB [redacted] Assistant Broker California Oaks Property Management ###-###-####
I have spoken to Mr*** *** from VACCO Air Conditioning Co###-###-####, who is the technician that furnished the proposal to Mr*** ***He informed me that MrWalter was only interested in getting a quote on replacing the ducts and not a possible repair quoteHe also said that nothing indicates that the furnace makes the unit uninhabitable; VACCO did not test the room temperatures.
The door in question was a custom size; therefore had to be special orderedThis is the reason it was not replaced prior to the Walters moving out
All matters that were reported from The Walters' were addressed in a timely mannerThe home was not uninhabitable at any time during The Walters' tenancyThe items deducted from their security deposit were fair due to the condition the home was left in when they vacated
Please let me know if any other information and/or documentation is requiredThank you
*** ***
Property Manager
Complaint:
I am rejecting this response because:
I lived in the home, it was uninhabitable for more than a month. Your company did not even bother to investigate my problems. I don't see why you wouldn't believe the person LIVING in the home that the two main bedrooms were ice cold the entire winter
Regards,
*** ***
In response to your additional questions:
1- Your original deposit return had an estimate from Vega Cleaning service because I had not received final billing and needed to provide you documentation of all charges. Attached is a copy of the actual bill. The estimate is the exact same price of the final billing.
2- As stated in my previous response, the charge to vacuuming the apartment was not for vacuuming the carpet. The vacuuming was completed after the carpet had been removed and it consisted of vacuuming the entire apartment every other day for several weeks including the bedroom, living room, kitchen and bathroom. The flea infestation was also in the areas of the apartment without carpeting. I personally was attacked by fleas on several occasions while entering the property on the wood floor in the living room and vinyl in the kitchen.
3- You are correct, to eliminate the infestation we first had to hire a contractor to remove the infested carpet, a professional pest control company for flea treatments and an additional company to vacuum the apartment throughout the flea treatments as recommended by the pest control company.
The infestation at the apartment was extremely severe and we took all proper steps to get the infestation removed as fast as possible. The infestation was caused solely by the tenants having an unauthorized cat at the apartment and all charges relating to the infestation are the tenants responsibility to pay.
Thank you,
B[redacted]
Assistant Broker
California Oaks Property Management
###-###-####
On Fri[redacted], December 20, 2104 [redacted] submitted a maintenance request online about the back door being damaged, garage light not working, laundry light switches not working and the heating vents not producing heat. This was the first time we were notified about...
the damaged door. On Mon[redacted], December 23, California Oaks Property Management maintenance staff was out to the home to repair the garage light, laundry switches and measured the door for replacement (maintenance staff suspected that an animal damaged the door). Also on Mon[redacted], December 23, 2014 A[redacted] Appliance, Inc. was out to the home to inspect and repair the furnace; all of the heater vents and ducts were connected with no leaks. A[redacted] noted that master bedroom and bathroom did not get as much heat as other areas because they are furthest from the system.
On Satur[redacted], January 4, 2014 Nathan and Cindy Walter submitted a 30 [redacted] notice to vacate stating their reason was "House is falling apart and too small".
At no time did we refuse to do any repairs. They were addressed within reasonable time and the home was not uninhabitable.
I have attached documentation supporting our statement.
Thank you,
[redacted]
Property Manager
This email is in response to your complaint regarding your security deposit return.
A deposit transmittal with with an itemized statement and copies of all invoices was mailed to you on August 20, 2015. I have attached this statement and copies of all invoices again for your...
review.
At the time you vacated the property it was noticed that the entire apartment (not just the bedroom) had a severe flea infestation from the unauthorized cat you had living at the property. Below is my explanation for the charges you have in question:
Flea treatment: The apartment was professionally sprayed for fleas multiple times per week. The infestation was so severe it took nearly five weeks to eliminate the problem. This left the property vacant for an extended period of time and delayed the new tenant moving into the property.
Carpet hauling: Due to the severity of the infestation, the pest control company required the flea infested carpet be hauled from the apartment prior to the treatment beginning. The hauling was competed by a licensed contractor which handles both hauling and tree trimming.
Vacuuming: The pest control company required the entire apartment including living room, kitchen and bathroom (not just the bedroom with carpeting) to be thoroughly vacuumed every other day while the property was being treated for fleas to help remove all active fleas and unhatched eggs. The vendor charged a flat fee of $250.00 for this service and does not break down the hourly rate.
All charges related to this infestation are solely the tenants responsibility. No charges from the deposit will be reimbursed.
If you need any further information, please let me know.
B[redacted]
Assistant Broker
California Oaks Property Management
###-###-####
In response to your additional questions: 1- Your original deposit return had an estimate from Vega Cleaning service because I had not received final billing and needed to provide you documentation of all chargesAttached is a copy of the actual billThe estimate is the exact same price of the final billing2- As stated in my previous response, the charge to vacuuming the apartment was not for vacuuming the carpetThe vacuuming was completed after the carpet had been removed and it consisted of vacuuming the entire apartment every other day for several weeks including the bedroom, living room, kitchen and bathroomThe flea infestation was also in the areas of the apartment without carpetingI personally was attacked by fleas on several occasions while entering the property on the wood floor in the living room and vinyl in the kitchen 3- You are correct, to eliminate the infestation we first had to hire a contractor to remove the infested carpet, a professional pest control company for flea treatments and an additional company to vacuum the apartment throughout the flea treatments as recommended by the pest control company The infestation at the apartment was extremely severe and we took all proper steps to get the infestation removed as fast as possibleThe infestation was caused solely by the tenants having an unauthorized cat at the apartment and all charges relating to the infestation are the tenants responsibility to pay Thank you, B [redacted] Assistant Broker California Oaks Property Management ###-###-####
On Fri***, December 20, [redacted] submitted a maintenance request online about the back door being damaged, garage light not working, laundry light switches not working and the heating vents not producing heatThis was the first time we were notified about the damaged doorOn Mon***, December 23, California Oaks Property Management maintenance staff was out to the home to repair the garage light, laundry switches and measured the door for replacement (maintenance staff suspected that an animal damaged the door)Also on Mon***, December 23, A [redacted] Appliance, Incwas out to the home to inspect and repair the furnace; all of the heater vents and ducts were connected with no leaksA [redacted] noted that master bedroom and bathroom did not get as much heat as other areas because they are furthest from the system On Satur***, January 4, Nathan and Cindy Walter submitted a [redacted] notice to vacate stating their reason was "House is falling apart and too small" At no time did we refuse to do any repairsThey were addressed within reasonable time and the home was not uninhabitable I have attached documentation supporting our statement Thank you, [redacted] Property Manager
This email is in response to your complaint regarding your security deposit return A deposit transmittal with with an itemized statement and copies of all invoices was mailed to you on August 20, I have attached this statement and copies of all invoices again for your reviewAt the time you vacated the property it was noticed that the entire apartment (not just the bedroom) had a severe flea infestation from the unauthorized cat you had living at the propertyBelow is my explanation for the charges you have in question: Flea treatment: The apartment was professionally sprayed for fleas multiple times per weekThe infestation was so severe it took nearly five weeks to eliminate the problemThis left the property vacant for an extended period of time and delayed the new tenant moving into the propertyCarpet hauling: Due to the severity of the infestation, the pest control company required the flea infested carpet be hauled from the apartment prior to the treatment beginningThe hauling was competed by a licensed contractor which handles both hauling and tree trimming Vacuuming: The pest control company required the entire apartment including living room, kitchen and bathroom (not just the bedroom with carpeting) to be thoroughly vacuumed every other day while the property was being treated for fleas to help remove all active fleas and unhatched eggsThe vendor charged a flat fee of $for this service and does not break down the hourly rateAll charges related to this infestation are solely the tenants responsibilityNo charges from the deposit will be reimbursed If you need any further information, please let me knowB [redacted] Assistant Broker California Oaks Property Management ###-###-####
I have spoken to Mr*** *** from VACCO Air Conditioning Co###-###-####, who is the technician that furnished the proposal to Mr*** ***He informed me that MrWalter was only interested in getting a quote on replacing the ducts and not a possible repair quoteHe also said that nothing indicates that the furnace makes the unit uninhabitable; VACCO did not test the room temperatures.
The door in question was a custom size; therefore had to be special orderedThis is the reason it was not replaced prior to the Walters moving out
All matters that were reported from The Walters' were addressed in a timely mannerThe home was not uninhabitable at any time during The Walters' tenancyThe items deducted from their security deposit were fair due to the condition the home was left in when they vacated
Please let me know if any other information and/or documentation is requiredThank you
*** ***
Property Manager
Complaint:
I am rejecting this response because:
I lived in the home, it was uninhabitable for more than a month. Your company did not even bother to investigate my problems. I don't see why you wouldn't believe the person LIVING in the home that the two main bedrooms were ice cold the entire winter
Regards,
*** ***
In response to your additional questions:
1- Your original deposit return had an estimate from Vega Cleaning service because I had not received final billing and needed to provide you documentation of all charges. Attached is a copy of the actual bill. The estimate is the exact same price of the final billing.
2- As stated in my previous response, the charge to vacuuming the apartment was not for vacuuming the carpet. The vacuuming was completed after the carpet had been removed and it consisted of vacuuming the entire apartment every other day for several weeks including the bedroom, living room, kitchen and bathroom. The flea infestation was also in the areas of the apartment without carpeting. I personally was attacked by fleas on several occasions while entering the property on the wood floor in the living room and vinyl in the kitchen.
3- You are correct, to eliminate the infestation we first had to hire a contractor to remove the infested carpet, a professional pest control company for flea treatments and an additional company to vacuum the apartment throughout the flea treatments as recommended by the pest control company.
The infestation at the apartment was extremely severe and we took all proper steps to get the infestation removed as fast as possible. The infestation was caused solely by the tenants having an unauthorized cat at the apartment and all charges relating to the infestation are the tenants responsibility to pay.
Thank you,
B[redacted]
Assistant Broker
California Oaks Property Management
###-###-####
On Fri[redacted], December 20, 2104 [redacted] submitted a maintenance request online about the back door being damaged, garage light not working, laundry light switches not working and the heating vents not producing heat. This was the first time we were notified about...
the damaged door. On Mon[redacted], December 23, California Oaks Property Management maintenance staff was out to the home to repair the garage light, laundry switches and measured the door for replacement (maintenance staff suspected that an animal damaged the door). Also on Mon[redacted], December 23, 2014 A[redacted] Appliance, Inc. was out to the home to inspect and repair the furnace; all of the heater vents and ducts were connected with no leaks. A[redacted] noted that master bedroom and bathroom did not get as much heat as other areas because they are furthest from the system.
On Satur[redacted], January 4, 2014 Nathan and Cindy Walter submitted a 30 [redacted] notice to vacate stating their reason was "House is falling apart and too small".
At no time did we refuse to do any repairs. They were addressed within reasonable time and the home was not uninhabitable.
I have attached documentation supporting our statement.
Thank you,
[redacted]
Property Manager
This email is in response to your complaint regarding your security deposit return.
A deposit transmittal with with an itemized statement and copies of all invoices was mailed to you on August 20, 2015. I have attached this statement and copies of all invoices again for your...
review.
At the time you vacated the property it was noticed that the entire apartment (not just the bedroom) had a severe flea infestation from the unauthorized cat you had living at the property. Below is my explanation for the charges you have in question:
Flea treatment: The apartment was professionally sprayed for fleas multiple times per week. The infestation was so severe it took nearly five weeks to eliminate the problem. This left the property vacant for an extended period of time and delayed the new tenant moving into the property.
Carpet hauling: Due to the severity of the infestation, the pest control company required the flea infested carpet be hauled from the apartment prior to the treatment beginning. The hauling was competed by a licensed contractor which handles both hauling and tree trimming.
Vacuuming: The pest control company required the entire apartment including living room, kitchen and bathroom (not just the bedroom with carpeting) to be thoroughly vacuumed every other day while the property was being treated for fleas to help remove all active fleas and unhatched eggs. The vendor charged a flat fee of $250.00 for this service and does not break down the hourly rate.
All charges related to this infestation are solely the tenants responsibility. No charges from the deposit will be reimbursed.
If you need any further information, please let me know.
B[redacted]
Assistant Broker
California Oaks Property Management
###-###-####