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Jeffery Dawson Associates, Inc.

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Jeffery Dawson Associates, Inc. Reviews (1)

Initial Business Response /* (1000, 5, 2016/05/27) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email:[redacted]
I received the letter informing me of the customer complaint yesterday. This morning I phoned the customer to inform her the...

Tablet she ordered is now in stock here in my store and ready for pick-up. I apologized to the customer for the way this was handled, it is true that the item was on back order and we did not have an e.t.a. on it's arrival. Unfortunately this happens sometimes and sometimes the item never does arrive. This is unfortunate and beyond our control here at store level. However...the way this was conveyed to the customer was not handled with the courtesy and professionalism it should have been. I have talked to my staff about this incident and expressed my disappointment to them
in the way this was handled. The customer seems to have been satisfied and I hope this resolves the issue and will take measures to try and insure this does not happen again. Thank-you.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

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