Attn; [redacted] Revdex.com of W. PA.[redacted]RE: Complaint- [redacted] Conversion Van @ 6/18-29/15[redacted],"K Rentals is Known for "High-End” Rental Vehicles. We spare no expense to give the public...
Top-of-the-Line Conversion Vans and RVs to rent. They are new (2015s), exceptionally clean and non-smoking vehicles with all options available to give the customer the best experience in these types of vehicles.With that said, Vehicles are rented clean and with no damage. With respect, that is how the customer is to return them or, as explained before reserving and again before leaving with the vehicle, they will be charged for any cleaning or damage to return vehicle in the same condition given. The next customer expects to rent this vehicle in clean, undamaged condition (the same condition they received it).Customer signed “inspection Report” agreeing that vehicle was clean and had no damage at time of "Check Out". Customer was also advised of the low Ground Effects on the front, and to be very careful when pulling in, and not to go over curbs.Customer was charged $250 for the repair of the damage. The balance was for additional mileage and cleaning.I’m sorry they are not happy with us. I don’t think customer was treated unfairly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Attn; [redacted] Revdex.com of W. PA.[redacted]RE: Complaint- [redacted] Conversion Van @ 6/18-29/15[redacted],"K Rentals is Known for "High-End” Rental Vehicles. We spare no expense to give the public...
Top-of-the-Line Conversion Vans and RVs to rent. They are new (2015s), exceptionally clean and non-smoking vehicles with all options available to give the customer the best experience in these types of vehicles.With that said, Vehicles are rented clean and with no damage. With respect, that is how the customer is to return them or, as explained before reserving and again before leaving with the vehicle, they will be charged for any cleaning or damage to return vehicle in the same condition given. The next customer expects to rent this vehicle in clean, undamaged condition (the same condition they received it).Customer signed “inspection Report” agreeing that vehicle was clean and had no damage at time of "Check Out". Customer was also advised of the low Ground Effects on the front, and to be very careful when pulling in, and not to go over curbs.Customer was charged $250 for the repair of the damage. The balance was for additional mileage and cleaning.I’m sorry they are not happy with us. I don’t think customer was treated unfairly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]