Sign in

Jeffrey AWilbur Plumbing & Heating, Incorporated

Sharing is caring! Have something to share about Jeffrey AWilbur Plumbing & Heating, Incorporated? Use RevDex to write a review
Reviews Jeffrey AWilbur Plumbing & Heating, Incorporated

Jeffrey AWilbur Plumbing & Heating, Incorporated Reviews (1)

[redacted] contacted our office the evening of 12/9/We live answer all phone calls hours a dayHe reached our after hours answering service who is a separate entity paid to answer emergency calls, take customer information and dispatch the on call techniciansWe have used this company for this service for over yearsThey do not discuss pricing other than the dispatch fees to get the technician to the customer's door [redacted] acknowledges this in his statement that he was "Quoted $and that does not include parts or anything else." Our website does state under our 8-feature and I quote "You may call our office and schedule an evening service call at our regular ratesSchedule would be interpreted as pro actively calling in and for example say, "I would like an evening service callWhat is available? We would then go over the schedule and work out something that would fit your evening times and oursThese appointments are very popular and are often scheduled a week or more out [redacted] called in at 6;p.mexactly on 12/9/This is a Friday nightHe requested service that nightThis falls into hour emergency service under our and anyone else in the service industries definitionJoe was not able to run the call that evening do to a personal commitment but offered to go out the next morningThe morning of 12/10/Joe dispatched from his home at 8:a.m., arrived at the residence of [redacted] at 8:a.mHe diagnosed that the defrost board appeared faulty and he also noticed that this was a very new home in an area with new construction still going onJoe mentioned that this system could very well still be under warranty through the builder of the homeIt was at this time that [redacted] volunteered that he was not the property ownerHe was merely house sitting for someoneThe owner is [redacted] who just purchased the home 9/1/Our employees are instructed to not work for third party, tenants, or anyone but the property ownerWe have got in the middle of whose paying, and I didn't authorize this work to many timesHad [redacted] disclosed this when he called in we would have refused service knowing this We left the property with the impression that [redacted] would speak with the property owner [redacted] and see if the system was still under warranty with the builderThe parts were covered under a manufacturer's warranty that we did confirmStill we weren't comfortable working on a system that could have been under someone else's labor warrantyWe assumed we would here back from [redacted] the property owner if he did need service and he had no recourse with the original contractorMonday [redacted] called in irate that we weren't coming outIt was at that time that I made a decision to cut ties with [redacted] ***He is not the property owner, he was abrasive with everyone from our company that he had any interaction with

Check fields!

Write a review of Jeffrey AWilbur Plumbing & Heating, Incorporated

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Jeffrey AWilbur Plumbing & Heating, Incorporated Rating

Overall satisfaction rating

Add contact information for Jeffrey AWilbur Plumbing & Heating, Incorporated

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated