Jeffrey D Cohen, DDS

My daughter needed extensive dental work done on her teeth. I carry two dental insurances. The dental insurance companies denied the work and Dr. [redacted] suggested that I apply for the [redacted] card. He assured me that he would fight for the insurance companies to pay for the work and assured me that "this is what I do". He then informed me that he would reimburse me when he received payment. Last month I checked my account and noticed that I would receive an additional [redacted] in interest on my account unless I could pay the balance in full. I called your office to find out where you stood with the reimbursement and his secretaries exact words were, Holy cow, she has a huge balance on her account. I requested a refund in order for me to pay the card in full and it took three weeks to receive the check which made it to late for me to pay the balance without the additional cost to me personally. Upon further investigation, I discovered that both my insurance companies paid you, one in [redacted] and the other in [redacted] I feel this was extremely unprofessional of him to hold this kind of money from me. If I had received the payments, AS PROMISED, I would have paid off the account and not been burdened with this outrageous additional cost. I feel as a consumer this is unacceptable behavior by a professional and now I have the burden of paying an additional [redacted] in interest plus the additional interest that will be charged to me as I do not have that kind of money.Desired SettlementI feel he should be responsible for paying me the additional monies incurred due to his negligence.Business Response Ms. [redacted] called regarding her daughter's account. I explained that she did indeed have a credit balance and that we would be happy to send a refund check. It was an oversight on our part that she didn't receive it sooner, but our office has 3000+ active accounts that we are responsible for and it's hard to keep track of every one. We weren't purposely keeping her money. We had no idea there was an interest problem on her end. On the other hand, the insurance companies sends the "explanation of benefits" to the subscriber (Ms. [redacted]) before they send it and the check to us, so if she had kept track herself of the payments we received, she could have checked with us on the status of the account. That would have solved the problem in plenty of time to get the refund.Ms. [redacted] told me she needed the check by a certain date as the credit company was "willing to work with her". Due to the holiday season the mail was delayed getting to his accountant who lives in [redacted]. We did receive the check on the specified date needed. I called Ms. [redacted] and said if she wanted to come pick it up she could. She called back and said, "oh, it's too late". We did try to accommodate her. Dr. [redacted] doesn't feel he owes her the money for the interest as she had steps to follow on her end that she neglected to do.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)When Dr. [redacted] suggested that I apply for this particular credit card he assured me he would fight with the insurance companies for my refund as "this is what I do". He also assured me he would write me a check when he received the refund. One would have thought that he would have discussed this with both his office manager and his sister, the accountant. I can't imagine that to many of their 3000+ clients have a [redacted] balance on their account having 2 insurance companies.In response to how busy the office is, I also had a lot going on in my personal life searching for and admitting my mother in law into an Alzheimer nursing home so shame on you for using the "it was my responsibility to track what was going on with my refund" status. I was assured by a licensed professional that he would do all the leg work required to get my refund and that I would receive a check from him personally. In conclusion, I plan to pursue this action further. I have contacted the [redacted] of [redacted] and am writing them a letter as well as other options that I have been advised to looked into. This is such a shame. Final Business Response This is in addition to the response I sent yesterday.I should have included it then. Ms [redacted]'s credit card was for 12 months interest free so I don't know how she accrued [redacted] worth of interest on this account.