Below please find our Declined Bidder policyOur entire terms and conditions can be found at [redacted] Our registration system is set up to identify bidders by name AND addressYour husband's UPI was posted on 7/13/Yes, he did bid with us prior to the UPI being lodgedBut after that he would have been automatically blockedYou did bid with us on 1/18/14, but should have been denied because of the address associationI am not sure how it got through our systemAs far as how your phone calls were handled on auction day, 1/31/15, as stated below in our terms, all appeals must be emailedThe office is swamped on auction day with in-house bidders checking in and checking out, emailed inquiries, continuing to register on-line bidders, etc [redacted] had to get off the phone with you quickly because she was handling a phone bid on a soon-to-be-sold lotEveryone else that spoke with you asked you to submit the information by email and it would be looked at as quickly as possibleWe have entirely too much happening on auction day to be able to handle appeals by phone, plus the phone lines have to be kept open for phone bidding.I am sorry that you were not approved for biddingWe would have certainly considered your appeal if it had been made within the guidelines of our terms, and previous to the day of the auction If there is a legitimate reason for your husband's UPI we would be happy to hear it and contact the auction house involvedIt is unfortunate that auction houses have to be so rigid in their bidder registration processes, but this is necessary because of non-paying and fraudulent biddersI hope I have addressed all of your questions.Best regards, [redacted] Evans Declined Bidder Registrations Bidder approval is at the sole discretion of the auction houseEach auction house has its own criteria for bidder approval While some approve all registered bidders, we conduct a more thorough review of potential bidders before we approve or decline We may request additional information from new bidders We may decline registrations if the account history shows more than one late payment or at least one incomplete purchase transaction We automatically decline registrations from bidders who have open disputes in LiveAuctioneers and UPIs (Unpaid Items) in Invaluable (formerly Artfact), regardless of the bidding platform used Appeal Process for Declined Registrations Printable Appeal Instructions You may provide an explanation of the rejection and/or submit an appeal for reconsideration Appeals must be EMAILED to [redacted] Upon receipt of an appeal from a declined bidder we will request an explanation from the auction house in question Our decision will be sent via email (from I [redacted] ), not through the bidding platform's messaging systemWe allow business days for the auction house staff to reply to our inquiry, therefore the appeal review process may not be completed in time for you to participate in our current auction An overturned rejection will allow you to participate in future auctions as long as no new open disputes, late payments or incomplete transactions are associated with the bidder account
Below please find our Declined Bidder policyOur entire terms and conditions can be found at [redacted] Our registration system is set up to identify bidders by name AND addressYour husband's UPI was posted on 7/13/Yes, he did bid with us prior to the UPI being lodgedBut after that he would have been automatically blockedYou did bid with us on 1/18/14, but should have been denied because of the address associationI am not sure how it got through our systemAs far as how your phone calls were handled on auction day, 1/31/15, as stated below in our terms, all appeals must be emailedThe office is swamped on auction day with in-house bidders checking in and checking out, emailed inquiries, continuing to register on-line bidders, etc [redacted] had to get off the phone with you quickly because she was handling a phone bid on a soon-to-be-sold lotEveryone else that spoke with you asked you to submit the information by email and it would be looked at as quickly as possibleWe have entirely too much happening on auction day to be able to handle appeals by phone, plus the phone lines have to be kept open for phone bidding.I am sorry that you were not approved for biddingWe would have certainly considered your appeal if it had been made within the guidelines of our terms, and previous to the day of the auction If there is a legitimate reason for your husband's UPI we would be happy to hear it and contact the auction house involvedIt is unfortunate that auction houses have to be so rigid in their bidder registration processes, but this is necessary because of non-paying and fraudulent biddersI hope I have addressed all of your questions.Best regards, [redacted] Evans Declined Bidder Registrations Bidder approval is at the sole discretion of the auction houseEach auction house has its own criteria for bidder approval While some approve all registered bidders, we conduct a more thorough review of potential bidders before we approve or decline We may request additional information from new bidders We may decline registrations if the account history shows more than one late payment or at least one incomplete purchase transaction We automatically decline registrations from bidders who have open disputes in LiveAuctioneers and UPIs (Unpaid Items) in Invaluable (formerly Artfact), regardless of the bidding platform used Appeal Process for Declined Registrations Printable Appeal Instructions You may provide an explanation of the rejection and/or submit an appeal for reconsideration Appeals must be EMAILED to [redacted] Upon receipt of an appeal from a declined bidder we will request an explanation from the auction house in question Our decision will be sent via email (from I [redacted] ), not through the bidding platform's messaging systemWe allow business days for the auction house staff to reply to our inquiry, therefore the appeal review process may not be completed in time for you to participate in our current auction An overturned rejection will allow you to participate in future auctions as long as no new open disputes, late payments or incomplete transactions are associated with the bidder account