Jeffrey's Appliance Service, Inc.

Our 1.25 year old GE Cafe refrigerator suddenly stopped cooling one day. We immediately called Jeffrey's and had them scheduled to come out the next day. The gentleman was on time, polite, super friendly and within 3 minutes had a good idea what the issue was. He explained to us that GE had issued a "service bulletin"months ago that certain GE refrigerators required a simple software update. He had no question that GE would cover his expenses for the service call and the software needed to fix the problem. He left us feeling optimistic that our very expensive fridge with an annoying software issue was going to be up and running again with no financial burden. We received a call the next day from Jeffrey's reporting that GE refused to cover the expenses because we were outside of our 1-year warranty by 4 months. The representative advised that we call GE ourselves as GE customers tend to hold more clout and may get an exception. I personally called GE explaining that we are VERY loyal GE customers currently owning more than 7 GE appliances. We had to toss hundreds of dollars of food out for a software glitch that we were never made aware of. I explained that it frustrated me that the "service bulletin" was released to repair facilities but not to the consumers and that it was released BEFORE our warranty had expired. GE made it very clear that they were not going to make an exception. So we accepted the fact that we were going to have to pay a couple of hundred dollars to have food in the house again.

The good news?? Jeffrey's called us the next day and informed us that on their own, they called GE again on our behalf...without us asking them. Explaining again the issue that we were barely outside of our warranty and that this could have been avoided if we as the consumers were made aware of the required update. GE agreed to pay all expenses for the visit and the software that needed to be mailed and installed by a professional.

This was not a HUGE expense that would have set us back greatly, but the fact that a large company like GE did so little to help and that Jeffrey's went to bat for us over principle was so admirable. We are beyond grateful for this service! Thank you!!!