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Jeffrey's Auto Exchange

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Jeffrey's Auto Exchange Reviews (1)

This letter is in response to complaint #[redacted]  We contacted Mr. [redacted] 11/30/17 by telephone.  Mr. [redacted] has come in and talked to our Finance /Warranty Manager more than once, Until today we could not get information as to exactly what was wrong with the vehicle.  It is a high horse...

powered engine, which I had personally drove on three separate occasions with no problems in the least.    I was told by two different people that they had seen & heard the car being driven by Mr. [redacted] in a very excessive manner.  I expressed this to Mr. [redacted], that I felt the problem was inflicted by him,  He explained that he didn't run it any harder than any of his other vehicles and it should have withstood the force.  The warranty company won't honor the complaint because: It must be owned at least 30 days and driven at least 1000 miles.  Mr. [redacted] has owned the vehicle for 26 days and only put 850 miles on it.  After the service shop took the engine apart, they determined it had an after market cam installed, which would void the warranty.  We, along with Mr. [redacted]'s permission have cancelled the warranty and are refunding the full cost of the warranty in the amount of $2430 to Mr. [redacted].  We have also offered to pay Mr. [redacted] an additional $2000 to help offset the cost of repairs.  I explained to Mr. [redacted] that I do not feel that we are at fault, but that it was due to the way the vehicle was driven that caused the engine failure.  He disagreed, and even stated that he had taken the vehicle to an independent mechanic of his choosing for a pre-purchase inspection, and it passed the inspection; yet he still felt that the engine should have held up.  We strive to have happy, satisfied customers and we go out of our way to obtain that, thus I have offered to help Mr. [redacted] with $2000 toward his repair expense as a courtesy.   Sincerely,[redacted]President/OwnerJeffrey's Auto Exchange

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