Jeffrey's Manhattan Eyeland

Review: I bought eyeglasses from Jeffrey's Manhattan Eyeland several years ago, (about 4 years not sure), and I asked the owner to adjust my frames. He took the glasses and said he would have to remove the lenses so the heat won't effect the lens. In the process of doing so He broke the frame. He proceeded to look for a match which he did not have. He called his supplier to order another pair. He wanted to charge me half price for the glasses. I did not want to pay for a new pair of glasses after spending more than $600.00 for them. He says to me, The glasses are old and brittle. [redacted] happens! If he has been in business for as long as he has he would know when and when not to take on such a responsibility. He could have said no the glasses are not in good enough shape for me to adjust. I took my broken glasses and left the store. I have two more pairs of glasses he has I must pick up when they are corrected. He put the wrong lenses in the wrong frames. They must be switched. I have to travel from Long Island into the city to puck up the glasses and He cannot get it right. They are not very professional there.Desired Settlement: I would like for my frames to be replaced.

Business

Response:

Dear Revdex.com,

Our response in regard to [redacted]'s complaint about breakage during an eyeglass adjustment is the following.

Firstly, we have a sign posted next to our register that states "All work and adjustments on customers own frame are gladly done at customers own risk." Secondly, [redacted] did not accurately state the facts. [redacted] requested I adjust his frames, they were loose and stretched out and needed adjustment. I looked at his glasses and told him the following.

"You are aware that your glasses are old, you are aware that the plastic is dried out and brittle. I need to heat the frame with hot air to do the adjustment but the lenses need to be removed prior to that so as not to expose them to the heat." I was very clear to him that there was risk involved with the adjustment because of the condition of his frame. In fact, when [redacted]'s returned the following week and we spoke he agreed that I did state all of the above to him. In an effort to accommodate [redacted] I had offered a new replacement for half price. The frame retail cost was $245 and was offered to him for $120. [redacted] declined the offer.

In response to [redacted]'s claim that I knew that the frames would break and therefore I should have not done the adjustment, I am in total disagreement. We do eyeglass adjustments throughout the work day on customer's own frames. We inform the customer about the risk involved and have a sign posted for the same reason.

[redacted] has made an additional claim that we put the wrong lenses in the wrong frames.

Firstly, I would like to give you background information about this order. [redacted]'s prescription eyeglass order started one year and 11 months ago. On November [redacted] 2011, [redacted] placed the order for two separate pair of prescription eyeglasses; one for computer use and the other for general use. [redacted] returned to pick up his glasses one year and 9 months later in June 2013. He tried on the glasses and said the prescription was no longer correct for him. [redacted] said he would go for a new eye exam. Sometime after that [redacted] returned to our store and instructed my employee to change his order to another frame he had tried on. To accommodate [redacted]'s we agreed to change the eyeglass frame. [redacted] then requested that we redo the lenses with his new prescription for no charge. I called [redacted] and explained that his order was close to 2 years old and well past the 60 day prescription redo policy. [redacted] agreed to pay for the new lenses.

In response to the second complaint that wrong lenses were put in the wrong frames:

I do not believe we erred. [redacted] changed his frame order after nearly 2 years, from one frame to another. Because so much time had passed I gave [redacted] the benefit of the doubt and offered to redo the lense. The two pair of lenses cost $32.5 and $615 respectively, total of $940. To accommodate [redacted], I offered to redo both pair of lenses at no charge.

In summation: [redacted] was told of the risk and his glasses broke. [redacted] was offered a new frame for 50% off retail price. My store went above and beyond what most other retailers would d o to accommodate [redacted], considering the two year delay in picking u p his order, allowing him to exchange a frame and a $940 no charge redo on lenses. I see no merit to the complaints filed by [redacted] with the Revdex.com about my store.

Should you require any additional information please feel free to contact me.

What can you say about a merchant who accepts a deposit for merchandise at an agreed to price and when he can’t or won’t deliver at that price refuses to return the deposit? If that isn’t theft, I don’t know what is.

Jeffrey claims that his no refund and no exchange policy entitle him to keep your deposit if you don’t use the money in his store. He can’t seem to grasp the concept that failure to deliver requires a return of a deposit.

He resolutely refused to grant a credit for a $100 deposit charge and when the charge was disputed with the credit card company, It took over 2 months of wrangling before the company credited the deposit back.

My advice is to steer clear of Jeffrey's Manhattan Eyeland if you want to avoid problems. There are many reputable eye glass stores in the neighborhood.