Jeff's Appliance Service

Initial Business Response /* (1000, 5, 2015/06/04) */
Customer had called in for a diagnosis.I told her that it could be 1 of 3 parts,but she never gave me the model # and I can't diagnose an appliance over the phone.Customer had her contractor bring it in after 2 or three months after phone...

conservation. The contractor said give an estimate before repairing.I checked out microwave and it neede a door latch assembly and control panel frame. The parts were not fast moving parts and the manufacturer didn't make them anymore.I gave the customer the bad news and instructed she owed us $50.00 for shop labor to check it out. She got all bent out of shape and said she wasn't going to pay for nothing and she wasn't going to pick it up either.I called the contractor since he was the one who brought it in after a week of being in our shop and said we would be charging a storage fee if unit wasn't picked up. It is our policy that shop work doesn't leave shop without being paid for.Her contractor came in and I was on the phone,[redacted] assumed that the contractor had paid for it and [redacted] let him take it,but it was not payed for. I sent customer bill and stated she needed to pay asap and if she didn't I would turn her into collection agency and I gave her till June5th since this has been charged out since May 7th 2015 and I still will. thanks [redacted],secretary and service tech. 6/4/15