Jeff's Express Moving & Trucking

Revdex.com:At this time, my complaint, ID [redacted] regarding Jeff's Express Moving & Trucking has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Review: I called Jeff's express and told them that I'm moving. And I told them that I live in a 2 bedroomgoing to another 2 bedroom. I told them everything I had in my apartment. They gave me a quote over the phone of $450..for everything..I told them that I would like to move on 10/**/13. They informed me that they would send me someone. I informed them that my management company only allow us to move from 8-3. They told me that the guys will be there between 8-10. Now on the day that I'm moving which is 10/**/13..From [redacted]. The time that they arrived was at 12oclock. It was only two guys. They didn't come with much blankets and covers. My furniture got scratched up.

They knew from the beginning I couldn't move after 3. They charged me a $200 for overage and they didn't try to get my couch upstairs. They didn't have any covers.Desired Settlement: I spoke to one lady the receptionist and I told her all the things that I have in my 2 bedroom and they put me down for a one bedroom . Why did they write down the wrong thing when I called them like 4 or 5 times to go over every thing I have. She wrote down the wrong thing and had management trying to penalize me. They harrassed me and told me if I don't give them $150 they would hold my stuff then they told me it would be $250 extra. They took my couch back to a storage on 10/**/13 because it wouldn't fit..And told me that the manager would call me the next day. I called them on the [redacted] to speak to the manager. All day I kept getting the run around the manager is not here... All day no return calls. I want to know what can you do to help me.. my furniture is all scratched up and damaged...

Consumer

Response:

At this time, I have not been contacted by Jeff's Express Moving & Trucking regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear Sir/ Madam,

[redacted], hereafter referred to as the "client ', requested a moving estimate from our company on October, **, 2013, she had indicated to our representative that she had two rooms and was told that our policy is not charge by the room but rather that we calculate rates based on the total inventory or list of items that she wanted moved.

Our representative then asked the Client to provide a complete list of the items that were to be moved, she was informed that the estimate of $450.00 was based on that list and that if there were additional items, on the day of the move, additional charges would be incurred. The client indicated that she understood and accepted this policy.

Unfortunately, when om workers arrived at the pick-up on October, **, 2013 the inventory was much greater than what had been given to our representative over the phone, so much so that it necessitated additional manpower.

Moreover, our moving crew was significantly delayed from performing their work by a physical altercation between the client and her friend. Indeed, our men had to wait until the combatants finished their duel before they could continue moving the client's belongings.

Our trucks are always well equipped with blankets, shrink wrap, and tape to cover furniture and fragile items and the clients belongings were covered with blankets.

The client sought to dictate how her furniture was wrapped and how our truck was packed and our crew politely facilitated her tedious demands. None of the client's belongings were damaged during the move and any scratches claimed by the client occurred before the move and due to no fault of our company or its employees.

The client was not present when the truck arrived at the delivery address, however her friend (and dueling combatant) was present and did witness our numerous unsuccessful attempts to fit the client's couch into the elevator and up the narrow staircase; the client arrived shortly thereafter and was informed that the couch could neither fit in the elevator nor up the stairs.

Our supervisor, who was present for the move, offered the client three options:

I . That our men leave the couch in the hallway

2. That she dismantle the couch, and we move the pieces into her apartment

3. That we take the couch into our storage, while she decides what to do.

The client chose the third option and was told that there would be a monthly storage fee of $50.00, which she agreed to pay.

The client was also told that she would be charged $200. 00 for the additional items and lengthy delay she promised to pay this sum and the storage fee for a subtotal of $250, and a grand total of $650 (the original estimate was $450)but claimed that she only had $450.00; she was told that she would be billed for the balance of $250.

Our office contacted the client on the [redacted] October, 2013 and reminded her of the outstanding balance, however to date the client has not made any payments or payment arrangements.

Should you have any further questions on this matter please contact our office at [redacted], or ###-###-####

Sincerely

Review: On the [redacted] of July 2013 the movers came to move our belongings from Brooklyn NY to Wilkes Barre Pennsylvania. They got to the Brooklyn address around 10am and finished loading the truck around 12:30 pm. My daughter was at the Pennsylvania address awaiting the delivery. Nobody showed up, contacted or informed us of what was going on. We continuously called to find out where our possessions where located and for two days July [redacted] to July [redacted] I was left in the dark. On the [redacted] of July around noon I spoke to a [redacted] from the company and she was clueless as to where the truck was. About five minutes after ending the call with [redacted] I spoke with my caseworker [redacted]. She informed me that she spoke to someone at the company and my belongings had been placed in storage. I then called the company and they confirmed that my things were in storage. After my calls I still was unaware of where or why my things were being stored. I could not get a definitive answer as to where my things where or when they would be delivered even after speaking to the owner of the company [redacted] told me he would try to have my things delivered before Monday. Today July [redacted] 2013 I called the company about 9:30am and I spoke with the manager. He told me he would try to find out where the truck was and what time they should arrive. I never received a call back from him nor any of the staff that promised a call with information during this ongoing stressful ordeal. Not once did the company have enough courtesy to contact me or my daughter with any information or updates as to what was going on. I was never informed my property would stored in an undisclosed location that was not approved by me or that it would take 5+ days for my property to be delivered. At 5pm today I spoke to an [redacted] and she said that the truck was on its way but she could not tell me when the truck departed or when it would arrive. It is now 6:15pm July [redacted] 2013 and I am still unaware of the whereabouts or condition of my belongings. This has been a completely inconvenience to me and my family, totally unacceptable and beyond unprofessional. I expected to hear from [redacted]himself.Desired Settlement: Compensation for inconvenience and any missing or damaged items.

Business

Response:

RE: [redacted] - ID # [redacted]

Dear [redacted],

We were contracted by the Department of Social Services (DSS) to conduct the interstate move of [redacted], hereafter referred to as the "complainant".

We refute the complainant’s statements in their entirety and do contend that in all our interactions with the complainants we have endeavored to facilitate and inform her of the status her move to the best of our ability.

The complainant’s move was scheduled for Wednesday, July, *, 201* between the hours of 4 –6 pm. However, on July, *, the day of the move the complainant called and requested that the time slot had be changed to 9:00 am to 11:00 am since she needed to take a bus to Pennsylvania.

We picked up the complainant property at the rescheduled time and informed her that they would be delivered within two to five (2 -5) business days.

The complainant called our office at 9:*0 pm on the night of July, * and was unable to get a response since our office hours are 9:00 am to 5:00 pm. Thereafter, from the night of July, * and throughout July, [redacted], the complainant left a series of progressively aggressively and sometimes vulgar messages on our company’s answering machine.

Unfortunately, we were unable to assist the complainant on Thursday, July, [redacted] because that day was Independence Day, a national holiday.

On the morning of July, [redacted] the complainant called our office, and in an extremely abusive manner asked about the status of her move. Our staff politely informed her that since the [redacted] was a holiday her items were provided with free in-transit storage and would be delivered within the stipulated time.

The complainant insisted on having more information and was transferred, first to our manager and later to our senior manager, both of whom assured her that her property was secure and would be delivered within five business day of the pick-up.

On several occasions, a female who refused to identify herself but claimed to be the complainant’s daughter called our office and enquired about the location of the belongings and the date and time of the delivery. Due to the confidential nature of our arrangement with DSS and the complainant we, as a matter of policy, do not discuss the details of moves with third parties. Hence, our representative told the caller that we could not give her the requested information.

Furthermore, it is important to note that the complainant has received her property, they were delivered to her on the evening of Monday, July, *, the very day she filed the current claim.

Finally, please do note that the items were delivered in three (*) business days, well within the arranged period.

In conclusion, we do contend that throughout the entire we acted in good faith and with complete

transparency. Although we cannot fathom [redacted]’s agenda in filing this premature claim we do think it unfortunate that she could not attempt clarify her misunderstanding with us. Should you have any further questions regarding this matter please contact us by telephone at: [redacted]; fax: [redacted]; email: [redacted].

Sincerely,

[redacted].

Owner/ Senior Manager

JEFF'S EXPRESS, LLC

Review: The movers from this company damaged my furniture. My brand new bedroom set that I am still paying on is damaged scratches everywhere that looks like someone intentionally took a key and scratched it. A piece from my bedframe is missing. I contacted the [redacted] about this issue several times and he has an nonchalant attitude about it and does not seem helpful. He told me he would check the storage unit to see if the piece to my bed set is there he failed to do that. He said it may not be on the inventory, so I asked what would it had been labeled as he said bed rails or something pertaining to that. I have the inventory and I see on the inventory the side rails are listed. I witnessed the movers taking them down and putting them on the truck. Moreover when they delivered our furniture which took a few days, they brought slacks which is the part that is missing to my bed but it didn't belong to me. I am very upset and disatisfied about this whole ordeal being that I put my trust in this company and my furniture is damaged. They are not handling things in a professional manner and is not making me feel secure about how they will handle this matter. I find the company and their employees to be very unprofessional and their behavior is unethical. The movers were smoking on the job and asking where they could find a contolled substance "[redacted]". Before they even moved us in my sister ran into one of their employees that moved our things and he told her that the company was unprofessional and that I would be upset because my bedroom set was messed up and he new how adamant I was about my furniture. When we got that news we contacted jeff's express to see if we could see our furniture they were very iffy abt it and said we would have to pay our balnace of $225. The next day we went there and we paid them but we couldn't see our furniture because everything was on top of each other and they wouldn't show it to us. Now I see why they acted in the manner they did. I have proof of all my attempts to yhis company I also have pictures to show the damages that I also sent to the [redacted] and he never even replied he received them, I had to contact him. Please help me with this situation.Desired Settlement: I feel they should replace the things that were damaged from the furniture store I bought them from. The damaged that has been done cannot be repaired. Also the part of my bed that they failed to bring is expensive. I want them to replace them.