Jeff's Tree & Landscape

Hello [redacted],   My name is Ryan with Jeff's Tree and Landscape and below is our response to complaint# [redacted].   When I initially met with [redacted] to discuss the tree project, I strongly recommended that one at risk ash be removed and the other trimmed. [redacted] said he didn't want to remove...

it because it helps absorb water, so we agreed to trim both trees and install cabling in the at risk tree for $950.    After fully trimming the trees and raking everything up, [redacted]'s wife came out to look at the trees and we told her even after the trimming and cabling, there is still risk the tree could split or a couple large branches could split and fall because the tree was in that bad of shape. She asked how much to remove the tree and I told her $2,000, because it was a large high risk tree and was full of bolts and spikes from prior attempts to hold the tree together.    After the job was completed and I went to collect $2,950, she asked why is it $2,950 and said they weren't prepared to spend so much with the trees and the window work done at their place at the same time. I then offered to drop it $300 because she may have had some confusion about the costs and I understand that it is tough paying for a tree to get trimmed that just later gets cut down. She then wrote a check for $2,650.   Later that night [redacted] sent a picture of the window well with a small piece of old wood from the window well laying on it and he called shortly thereafter.  He also said they weren't prepared to spend as much and I said I didn't think that was from us, because we hauled all the brush and wood around the other side of the house.   A few days later, we were informed by the bank that the check had a stop payment or was cancelled. I immediately contacted [redacted] and he said he had to move some money around and was sending another check for $2,650 that same day.   The next week, we received a Revdex.com complaint about this, so I tried calling him multiple times and got no response. Later that evening after Jeff and I started calling a bunch, he finally responded to me and said he wasn't financially prepared to spend as much and he had to move money around. I told him that we would accept $2,000 even though we originally were to be paid $2,950, just to keep customers happy and resolve the issue. I informed him that we were not pleased at how he handled the situation, so he said if we accept $2,000 he would give a perfect rating with the Revdex.com. So on May, 9, 2018 we agreed and he said he would send a check for $2,000 and contact you immediately.    Let us know when the complaint has been closed.   Thanks!!   Ryan Jeff's Tree and Landscape