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Jegorow Carpentry

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Reviews Jegorow Carpentry

Jegorow Carpentry Reviews (1)

I would first like to state that Wily World Cycles has been in business for years. A company does not stay in business that long without doing things the right way...all the time. We have survived the great recession so far, but franchises of what we sell went out of business
during the recession. There are only about -metric motorcycle dealers (*** *** *** *** left in Northern Illinois and not one in the third largest City in the USA…Chicago. I state all this because it is important It is important to know that we are one of the best metric power sport dealers in the country and have been for almost years! We have factory trained and certified technicians who work on our customers units. Our service manager, *** ***, is a friend to thousands of riders because: A- he is great at what he does, B- he is a master technician himself and he wrench’s and advises professional racers on their bikes and C- he has been in this industry for over years and most of that time has been here at Willy World Cycles. We also have a CSI (Customer Satisfaction Index) of 96.2% (copy of most recent CSI score enclosed). Please note that our service department score is 100%! That puts us in the upper echelon of all dealers like us in the United States. This was a major job and a major project. I also want you to know that of the handful of times we have had a complaint with the Revdex.com I have called, e-mailed and sent a letter with our response…and 100% of the time we were found to be NOT AT FAULT! I have interviewed my Service Manager and here is what I come up with: The customer called our service department and asked if we would work on his bike even though he pulled it apartHe stated the unit had a valve noise, so he removed the top end of the motor, but couldn’t figure out the causeWe informed the customer that we would work on the bike despite the fact he pulled the top end off of the motor. The customer brought the bike in on Wednesday 3/9/without the key. At that time he stated that he would bring the key back, which he did on 3/26/ When he dropped off the bike the customer stated there was top end “valve slap” and this is why he removed the end from the motorcycle We explained to him that a major job like a motor rebuild is normally a winter project and we would try to get to it as soon as we could free up enough allotted time to do such a big time consuming job We would first need to inspect the valves, head, cylinder, overall top end, etc…to verify what he felt was a top end “valve slap” and if this even was the cause of the noise Our technician took the cylinder head apart and inspected the head, cams, valves…and found nothing wrong We contacted the customer on 5-12-and explained that there was no damage or defects found on the head, valves, cam or tops of the pistons We stated at that time we would need a deposit of $so we could put the bike back together to try and hear the noise that the customer called “valve slap”. We called the customer and left several messages stating that we would need a the deposit to continue working on the bike. The customer did not return with a deposit or contact us until 7-13-16. At that time he brought in the deposit for $ It was clearly explained that after the bike was put back together we would try and hear the noise that he heard. We did hear what he called “valve slap” after we put the bike back together. It was actually the lower end of the motor that was making the noise We had isolated the noise to the area of the number cylinder Without tearing down the motor, an estimate of the job would be a minimum of another $depending on the condition of the crank. Due to the complex nature and the amount of time for this job it was going to be a winter project and the customer was once again made aware of that, unless again we could free up enough allotted time to do such a job sooner. We spoke to the customer again on 5-2-and advised him that we were going to do the tear down in 7-days We called the customer back on 5-11-when the tear down was complete to advise him of the failure and the cause of the failure. The oil pump pickup screen was clogged full of clutch material starving the motor of oil In our professional opinion it looks like this bike has been through at least clutchesThe crank is severely damaged and not repairable. The crank alone cost about $ It also needs a connecting rod along with all the bearings and gaskets. This would put the estimate at $above and beyond the $depositWe understand this repair is expensive because it is a huge job with lots of parts and labor. That is why we gave this customer a courtesy discount on his parts. We also advised the customer if he got a used motor, we would be happy to install it for him Our service department has the notes on the RO (repair order) that we were in contact with the customer We did advise him about the bike being put together to take it to the next step for us to diagnose it further. The customer authorized us to do so. So we used the $deposit and we put the bike back together and notified the customer as to the additional findings This job is a very expensive job and our technician believes that the abuse of possibly multiple clutches, may have caused the repair to be a worst case scenario Some of the info that the customer is stating…we would have never known until after the bike came in and we worked on it. If a piston was raised 1/of a inch above the cylinder (on a high performance motor)…the piston would hit the valves and bend the valvesThe valves were not bent. The tolerance in these motors is super tight and would not allow for this much movementThere was and is absolutely no signs of that happening to this motor So we determined that the pistons were not raised and by the way this was never mentioned to us when he first brought the bike in. We understand that the motorcycle was damaged, pulled apart and then the customer tried to figure it out for himself…but he could not. The damage that was done and the extra work to put it together just to diagnose it is unfortunate. There was a delay in getting the key, there was a delay in getting the deposit, there was a delay in putting the bike back together, there was a delay in diagnosing the problem and there was a delay in tearing the bike down. Additionally, we had to order gaskets for this bike. The customer called us on 5-23-and advised us to proceed with the rebuild of his motor, which we DID NOT take an additional deposit for. This is something that we ALWAYS do but because of everything involved with this repair our service manager did not take another deposit for the work that he is now going to do. We will do are very best as we always do to get this customers bike in working order. We will provide him with a courtesy discount on all of his parts because of the nature of this job (lots of parts and lots of labor). Rest assured that we are a great dealership with factory trained and certified technicians and a service manager with plus years experience. Several other employees have been at our store for over years. This was a complex problem. The bike came in partially taken apart. We advised the customer how long of a job this might be. We also advised that jobs of this nature are usually winter projects. There are a lot of parts to be fixed and/or replaced and that it is a very labor intensive job. We are here to help and we will continue helping this customer along with ALL of our customers, just how we have been doing for almost years nowThank You, *** * *** ** *** President Willy World Cycles *** ** *** ***
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