Jeld-Wen/Norco Windows

I purchased a Jeld Wen patio door set with a pet door insert. I paid over $1300.00 for this door plus $450.00 to a contractor to install this door. The pet door flap was off center so there was a large gap on one side and the flap hung up on the other. The flap is very cheap thin material and there is nothing to keep out the bugs or heat as it doesn't (even if it was put on straight) seal any where. I called Menards and they had Jeld Wen contact us. They set me up with a rep to call us but that rep was on vacation and doesn't handle this material.. I called again since there was no response, just to be transferred to numerous dept. They have the WORST customer service dept. anywhere. Finally they had a tech from another window door repair place, (they do not service there on doors) and he said the door was useless for the purpose intended. He turned in his report and now the customer service dept. will only send someone out to straighten the worthless flap instead of fix the problem.

The Norco Casement style window is a substandard product. JELD-WEN advertises that it will last 20 years, but at about 10 years (end of warrantee) they start to deteriorate. Craftsmanship disappointingly poor:
• Sticking and jamming at the casement hinge - especially during high wind
• Shredding and cracking wood around the casement hinge
• Moisture and leaking between the glass panes - unsightly